eBay
reviews and complaints

I received a broken item from a sloppy seller. I let the seller know. I filed NEGATIVE feedback for the seller. The seller started sending me nasty, rude remarks, but on her site claimed she was not able to make me happy.
I look back today and find out on feedback she never received my negative? Wiped off her site? Ebay took the side of this nasty seller, and never sent me an email letting me know they were taking off my NEGATIVE?
I see a new buyer gave this lousy seller a negative for receiving a broken item, and wonder how long this NEGATIVE will be on their site before Ebay erases it?

SELLER WAS krispar7 - ITEM #[protected].

I WANT A REFUND OF $22.19 SINCE MY FEEDBACK WAS ERASED. WHAT DOES EBAY BOTHER?

MY EBAY - us-swa9

Hi

I bought 4.3' 1080p dual lens car auto dvr mirror dash cam recorder+rear view camera kit from this store on feb 25, 2019 02:25 pst and paid $21.09 with paypal.
Till now I haven't received the item I ordered.

I have been contacting reboman0 but only response I get is please wait for the item as its been shipped. I have also requested him to return back my cash as it more than 3 months but still he doesn't want to return.

Can something be done please. as I need my cash back.

Here is the email trail
—
your previous message
I dont need the item..

I need my money back.

Reboman0:
Is your address correct?
We could help you.

Your previous message
Have you guys returned my cash?
This is my last email, after this I am complaining this matter to relevant authorities.

Its more than 3 months now and I can not afford to wait any longer.

Reboman0:
Thanks for your message.
We are sorry for waiting so long.
We really understand your feelings.
But what we want is that you can finally get what you want.
Could you please give us another chance to send you a new one?
Looking forward to your reply.
Have a nice day.

Your previous message
Can you please return my cash?

This is the last email I am sending you regarding return of my cash..

Reboman0:
Dear customer,
We are terribly sorry for all the troubles.
We promise we really have sent your item out as soon as we received your payment. maybe it has some delays on the way, you know there always are some uncontrolable factors leading to the delays. we really hope our customer can receive their items earlier because they expect that, and we really try our best to improve the shipping, but we are also helpless for the uncontrolable factors. sorry for the delays. we beg your forgiveness and hope you could give us one more chance to make up for you. your understanding will be much appreciated.
Waiting for your reply.
Best regards.

Your previous message
Hi reboman0

Can you please return back my cash. I did not received the item.. its more than 2 months now.

Reboman0:
Dear valued buyer，
Thanks for your msg.
I am so sorry to hear that.
So could you please kindly check if your family members have picked up your parcel or not?
If not, could you please kindly check if your neighbors have picked up your parcel or not?
And I will check it here at my part.
Is that ok?
Waiting for your good news and wish you a nice day!
Have a nice day!
Your sincerely, customer service dept

Your previous message
Hi

I did checked, they haven't received any item.
Actually its very hard to find the item if the tracker number is not there.
I really don't know what to be done. can you please return back my cash..

Reboman0:
Dear friend
Thank you for your reply and update the news to us.
So sorry to let you wait so long time.
We are also anxious like you. as sellers, we hope you to get it asap.
Dear, we had contact the post to check it. your address is right. the worker replies that recently the delivery is a little slowly.
And you know your country customs clearance is very slowly so that some parcel arrives delayed.
Dear, could you help us check it in your local post?
Any problem, pls contact us in advance before any actions, we will give you a plan to slove it.
Looking forward your good news！

Your previous message
Hi

Its long over due now. I haven't received the item..
Please return back my money.

Reboman0:
Thanks for your kindness.
Wish you a nice day!

Your previous message
Hi reboman0

I will wait till monday next week.

If I don't receive it by monday, I will mail you to return my cash.

Reboman0:
Dear valued buyer
No worries as you know we cannot control the post and usually not stable hope you can understand this thank you!
The item is still on the way and we believe you will receive it soon.
If you still do not receive the item, find a solution for you.
Is that ok with you?
Your understanding and patience will be very appreciated.
Have a nice day! :d

Your previous message
Hi reboman0

I haven't received the item yet. can you please find out where the item is since it doesn't have a tracking number?

Reboman0:
Dear valued buyer,
Thanks for your message.
Thank you so much for your kind understanding and patience.
I will be here waiting for your good news.
If you still cannot receive it by that time, please feel free to contact me and I promise I will give you satisfied solution.
Thank you so much!
Have a nice day!
Regards!
Your sincerely, customer service dept

Your previous message
Hi reboman0

Lets wait for 1 more week and see if I do receive the item.
I'll mail you on 05/04/2019 if I don't receive it

Reboman0:
Dear kavishsen,
Thanks for your msg.
I am so sorry to hear that and so sorry for all the troubles.
I promise I really have posted your order out when I received your payment.
Maybe it has some delays on the way.
As you know sometimes it just happened.
I know you are a nice person and will understand me.
To protect your profit, i'd like to use a faster and safer shipping way to resend your order all at my cost.
Will that be ok for you?
Or what else I can do for you?
Waiting for your reply and wish you a nice day!
Best regards
Your sincerely, customer service dept

Your previous message
Hello reboman0

I still haven't received my product. its more than 30 days now from the date I purchased.

Reboman0:
Dear valued buyer
Thank you so much for your purchase.
To give customers a best price, we have low profit in ebay, and in order to control shipping cost, we will use normal mail to ship which is without tracking no..
So hope you can understand us.
We have sent it to you on by airmail. normally it needs 20-30 days to your country, so hope you can wait for it patiently.
As a responsible ebay seller we promise we will be responsible for any damages or losses incurred in the shipping process.
So if you cannot receive your order within the estimate shipping time, you can feel free to contact us and we will find a best solution for you.
Your support and understanding will be highly appreciated. any problems or questions just contact us.

Best wished and a nice day!
Your sincerely, customer service dept

Your previous message
Hi

I haven't received the tracking number for this.
—

Hi,

My name is Dokleat Kollari, and I am a citizen of Kosovo. From 25 of march, I've bought some products on eBay, but until now I did not recieve any of my purchase that I bought. So throught this letter, I would like to ask you, if you can give me more information when my item will be delivered in Albania?

Here are mine tracking numbers:
1. UC016348779YP
2. UC016348558YP
3. UC042550318YP

What a complete nightmare! Today I wake up and got 6 different notices like as if they sent me the wrong notice! They have suspended my eBay account and limited my paypal account said I have to wait 180 days to recover the money within the account.

This is the first time I have ever been in trouble with eBay and I dont even know what ive done wrong. They said we have suspened your acccount and will not give a reason why. I really need this money its my life and my pride and joy.

Can anyone help me with this?

I Ordered sunglasses from from a shop on eBay located in the US to China, they were shipped via DHL.
I input the full address in Chinese including my phone number.
For some reason DHL claimed I refused the order but they never contacted me and refused to provide proof.
Ebay didn't accept my dispute and don't allow me to respond to their messages.
I was very dissapointed not to receive the order for over a month. Not even that but eBay weren't willing to hear me out.
This is my first order from eBay and was a terrible experience. This never happened with any other ecommerce platform.

Horrible horrible customer service lying all the time. I sold an item and it was returned to me, even I don't allow returns! I also was charged a selling fee 72.50$ don't understand for what. L
Called to a customer service 3 times, talked with bunch of rude and unprofessional reps, who can't speak or properly understand english.
Finally got a customer representative ian and he promised me to reimburse selling fee.
Guess what? Was charged a selling fee right away after our conservation!
Called again, spend the whole hour of my life over the phone talking with chinese reps, who don't have a clue and they called me a liar and told that ian customer representative doesn't exist and he couldn't promised me that.
Filed a claim with my amex, hope you are disgusting scammers will all fire in a hell!
Pls, don't sell or buy there! Chinese scam!

Your new policy of automatically relisting 'buy it now' items as, 'list til sold' is a rip off. I just called your representatives to voice my complaint that you relisted 19 of my expired items, and charged me .35 per item. I had no intention of reliating these as ' list til sold'. To make matters worse, you then relisted another five items using my May, 'free listings'. You have some balls. Then, the representative told me that I could have avoided this situation by 'ending sale' a few minutes before the time of the listings. That's your advice? What a ducking joke. I am joining many others who are letting their items expire, and will be off of eBay. I am not here to make money for you. While I am at it, the shake-down of charging a percentage fee of the shipping charges is theft. I recently passed on a 12.35 shipping fee, which cost me 12.50. Then eBay charges me 1.24 fee for the shipping. You and you company should be [censored]ing ashamed of yourselves.

Dear Sir/Madam,

I tried to buy an item through your website and it refused my payment and asked me to change my card and I surprised that the transaction was made through my account and I didn't get anything through my order, please send me back my money that I spent for nothing!

Best Regards,
Mohammad Alshraiedeh

Device: iPhone (iPhone7, 1)
OS: 12.2
App Version: 5.31.0
User ID: us_alshr
eBay Site: Jordan

Sent from my iPhone

Device: iPhone (iPhone7, 1)
OS: 12.2
App Version: 5.31.0
User ID: us_alshr
eBay Site: Jordan

Sent from my iPhone

Sent from my iPhone

I have a 10 volume collection of the great men of music series on lp arriving tomorrow for my son's birthday. The item is on my son kenneth's order page with a sold sign on it. The originalprice was #36.95 and becuae I outbit someone the same item jumped to $102. I am keeping this item becuase it was bought as a birthday gift, but I will only pay the original price. I care to have the other $68 refunded immediately to my card or I will go after your company. I outbit people many times before and nothing like this has ever happened. If this is your policy now, stop it or I will never shop with you again. C. Christensen

Ordered and paid for 4 diffrent packages.
Suddenly my account is blocked.
Almost 2 months and didnt hear a thing.

Total of almost R4000.00.

I need answers please.

Did sent info more than once and tell me i must phone ebay but number doesnt work im from south africa.

Can somebody please assist i paid for my goods.

[protected]
Jacques Du Toit.

On the 25th march 2019 i ordered a pressure washer from coooolmaan item No is [protected], 3000PSI jet washer 7hp 10litre per minute petrol high pressure jet washer, order was confirmed but on the 26 th i recieved an email sayiny it could not be delivered as it had several big defects, they were going to send it back and would i like a refund, i messaged them saying yes i would like my refund, but the money had not been taken by then, however on the 27th £156.99 was taken from my account and never returned to me, i am very upset about this as i don't have much anyway but this has now left me broke, please help me get my money back, thank you Derek Macleod
[protected]@yahoo.com, tel [protected]

A little while ago which I was looking on eBay, I found Item number [protected] from alexcat01 which is the original Hasbro Fashion Faces 1989 play set but someone bought it. Make someone send it back to alexcat01 and get his money back. I do not want the Vintage 1993 Wintech Pocket Fashion Designer w/ 10 rubbing plates that is from jptimes6. I want the original Hasbro Fashion Faces 1989 play set from alexcat01. Make jptimes6 close his eBay store down and allow 3***y (or whatever his name is) to send the item back to alexcat01 immediately before reselling the exact same item to a girl crazy collector who is widely known as americang_60 (a fan of girl toys).

I think there are serious problems at ebay when regular, dispute and appeal representatives cannot follow up or follow through on their own recommendation(s) and promises to get a refund on a fake gold rings sold to me and my son in December and arriving in January 2019.

My son and I purchased at least 60 gold rings from our respective store names at the time, yesteryear09 and earldube_0. When we started receiving them in January they did not look real. So I did an acid assay for 10K and 14K on them as well as soaked them in white vinegar for 24 hours which showed them to be fake gold leaving dark spots, tarnish and loss of gold. I did not know which of the 5 sellers sent which items to us as they all looked similar sent in envelopes with Chinese writing I did not know who sent what. So in order to know who sent which ring, disputes were filed as not received, and these sellers responded that they did send the ring(s) identifying them in their response and I was able to determine who sent what. I noted what I had done to determine which seller sold me what ring and noted all of this new information under each submitted dispute. I also noted that I was not sure now if it mattered that they were filed as not received instead of not as described and got no reply. 30 days go by and I'm told that because I did not ask eBay to step in and help me all of them were closed. Then after eBay read everything in my dispute, they reopened all of the cases and told me I needed to refile all of them as not as described and not to worry because we would get our refunds. So I took pictures and uploaded them to each dispute with an explanation again of what had taken place and why I was resubmitting them not as described. It took me 3 days to get this done. Then 30 days go by and they are all closed because we did not ask eBay to step in and help. I called eBay again and told them what had occurred and we were told not to worry; not that we had to call eBay again and ask them to step in to help. We had already did that and followed eBay's instructions. They were re-opened again and 30 days later we finally started receiving our refunds on items that were paid for and not as described or never received. I asked about the other disputes that were filed and why they were not accepted. I had to talk to disputes and ultimately a person by the name of Ray, a supervisor, who said he would personally re-submit all of the claims that were closed in error and I do not have to worry about anything. I should get the remainder of our refunds within 30 days. Well, wouldn't you know that all but 7 were not reimbursed to us. I explained all of this to an escalations supervisor who said they would help me with all the remaining un-reimbursed claims; those that were not yet refunded back to us were re-opened, and again I was told not to worry Ms. Dube. In 30 days if the seller does not respond you will get your refund. 30 days goes by and I am refunded everything except 4 rings on my son's account that was changed to OUR store in January findingutreasures, and 3 rings on my account yesteryear09 that is in business with my son on findingutreasures now. With Cody's help in Escalations these 4 rings were again resubmitted for a refund this time if the seller did not respond in 5 days to return the items for a refund we would get our money back. He did not respond and Cody called me back as promised with a refund on 3 of the 4 rings. He could not tell me why the fourth ring did not refund and transferred me to Appeals where I spoke with Smairalen who diligently worked on this until she found out the root cause, Case SR1-[protected]. Now I feel like everything is finally over and we received our refunds due. Smairalen will call me to let me know when to expect a refund for this item.

But then I got 3 emails sent to my yesteryear09 account, stating that 3 cases have been closed in March with no explanation, who was awarded what, what the amount is, nothing. I was perplexed as to which 3 cases these could be. So I click on SEE RETURN DETAILS and there is ID information from 1 but none of them at all recorded with any additional information as in all of the other disputes I continually updated and re-submitted the past 4 months. Here are the 3 items:
1) JEWELRY 3.29 CARAT NATURAL GARNET 14KT SOLID WHITE GOLD RINGS SIZE 8.5# has been closed, Seller Gerald Zimmerman.
2) 3.95ct Brilliant Cut Natural Pick Diamond Solid 14 KT Yellow Gold Rings 9# has been closed, Seller Gerald Zimmerman.
3) [protected] Natural Antique 3.23Carat Yellow Sapphire Rings In 14kt Solid Yellow Gold 9# has been closed, Seller cameromaul0.

I called eBay today, April 4th and spoke first to Rhodora in Escalations, who's supervisor Dee, was too busy to speak to me and asked Rhodora to tell me to file for a refund from PayPal. In other words, don't bother me, and have someone else take care of your problem. So I called back and got Ria, asked to speak with her supervisor, Mark who would not even let me speak or explain what happened. He denied everything I was trying to explain to him. I finally had to ask if he was going to let me talk because I'm a customer who is calling to get help. He said he's not going to let me explain and only take what's written on the email as truth. I replied that I would just continue my BBB complaint and include his name and his response to me in the complaint. He said he didn't care what I did. I told Mark to go to hell and hung up. I didn't tell him what I really wanted him to know about his unprofessionalism and rude behavior.

So now I am in April 2019 still trying to get a refund on 3 rings purchased from yesteryear09 account and am no further ahead after calling for 4 months, and am just now finding out that there is a possibility that these 3 items on this account were never followed up by anyone and just left in suspension for 4 months receiving closure in March 2019?

When is ebay going to take responsibility or honor their own buyer guarantee that if an item is not as described the buyer will receive a full refund? Instead my refund is prlonged month after month after month, with errors performed by multiple various representatives from ebay's general help, escalations and appeals that I am still sitting here typing yet another complaint because ebay will not do their job or acknowledge that they have a platform to follow so these kinds of problems keep occurring?!

I want my refunds on these 7 items 4 months ago. I am not going to start another process with paypal because ebay can't be responsible, ethical or professional.

Charles Dunn (PURCHASER)
780 Geneva Dr.
Rockwell, NC [protected]

PP ID: missie [protected]@yahoo.com / [protected]
PP Password: dunnch1939
____________________________________

SOLAR POWER WIND CHIME LIGHT HOME GARDEN OUTDOOR INDOOR DECORATION LAMP NS
Item number [protected]
Sold by nicesumer (43785)

3 - Ebay order was placed and paid ($20.18 - PAYPAL) on December 18, 2018.
10 - Ebay order was placed and paid ($94.90 - PAYPAL) on December 18, 2018.

Estimated delivery: January 15 - February 18, 2019

I received 3 SOLAR POWER WIND CHIME LIGHT HOME GARDEN OUTDOOR INDOOR DECORATION LAMP NS ($20.18) in February 2019.

I notified nicesumer (43785) via ebay that I had not received 10 SOLAR POWER WIND CHIME LIGHT HOME GARDEN OUTDOOR INDOOR DECORATION LAMP NS ($94.90).

On February 21, 2019 I received an email from 43785 stating the order would arrive 15 -20 days… which would be March 8 - 13. THE ORDER HAS NOT ARRIVED AS OF APRIL 3, 2019.

On April 3, 2019, I contacted Ebay and they referred me to PayPal for resolution.

Feel free to contact me via telephone or email.

Thank you for your assistance pertaining this matter!

ebay just changed its policy changing all fixed price listings to good till canceled in so doing so, they can charge more to ebay store dealers, and not give sellers the ability to not renew the add when ebay says, giving no choice whether i relist or not and no notice that this was done until it has happened, i want ebay to remove this policy or face a possible class action lawsuit for changing terms of service while in a contract.

As per my order placed on March 6, 2019, via prepaid VISA card transaction, Item number : 202608532750, I have received the below communication notifying me that the seller is not anymore on ebay and the item no longer exists.
Having already tried to contact the not anymore existenting seller (impossible to do via your ebay system)
I am left with no choice but to contact you directly.
Please note that the phone numbers on the ebay section help & contacts are not displayed and that the service is now closed. No email contact details are provided either.
My questions are therefore,
Is the item arriving as scheduled ?
If not, when will I have a refund for the non existing/missing item?
Sincerely,

On 3/7/19, no.reply@ebay.com wrote:
> [image: eBay]
> The listing you're interested in is no longer available
>
>
> Hello malala_lgjpxorz,
>
> We're writing to let you know that we've removed an item you recently won
> due to concerns with the seller's account:
> 202608532750 - DOT Motorcycle Helmet Modular Full Face Mountain Bike Helmet
> Motorbike Helmet
>
>
> Since you've already paid for the item, you don't need to do anything else.
> If your item hasn't arrived yet, it should arrive soon. If it doesn't, then
> you'll want to open a case in our Resolution Center. You can learn how to do
> this, plus find timelines for opening cases, at:
> http://pages.ebay.com/help/buy/item-not-received.html
>
> If you're unable to open a case on eBay, contact your payment service
> provider to verify the status of the payment and to request a refund or
> cancellation if needed.
>
> We wish you all the best on eBay and hope your future experiences are
> pleasant and successful. If you have questions, please click "Help &
> Contact" at the top of most eBay pages.
>
> eBay still has lots of other great deals. Go to http://www.ebay.com to shop.
> We hope to see you soon.
>
> Thanks,
>
> eBay
>
> Please don't reply to this message. It was sent from an address that doesn't
> accept incoming email.
>
>
>
> eBay Document ID: [protected]
>
> eBay is committed to your privacy. Read our user agreement and privacy
> notice. Learn how to recognize fake (spoof) emails.
>
> Copyright © 2019 eBay Inc. All Rights Reserved. Designated trademarks and
> brands are the property of their respective owners. eBay and the eBay logo
> are trademarks of eBay Inc., 2145 Hamilton Avenue, San Jose, CA 95125.

My name is Edgar and I am a veteran who got home 2 years ago after a long tour in Iraq. I was racially profiled on eBay and I was kicked off their platform for doing nothing illegal while i was trying to find a new engine for one of my old cars to buy from a member. eBay would not help me or answer any questions other than telling me i am suspicious. This is not fair and unfair treatment that i cannot use eBay which is monopolized the market on finding used goods for sale at a good price.
Never in my life have i felt so singled out.

I ordered some toothbrushes and did not receive them and my email went unanswered. I tried to contact the seller again and saw that s/he is no longer a registered user. I tried to contact them again but the window pooped up that said there is a problem and go back a page. I realize that there is not a lot of money involved, but if this person is charge 200 + people $3.00 each, then this is fraud.

I would like my money back please. Here is the page stating he is no longer registered. https://www.ebay.com/usr/liel_shop

Item ID: [protected]
Item price: $3.02 (2 x $1.51)
Seller: newstor67100 (362)

Thank you

Ebay linweipqq Chinese Seller Scam Untrustworthy Negative Feedback
This Chinese seller really got some nerves.
To start with, the item wasn't as described and I have requested to send it back.
We have mutually agreed that once they received the item, they will refund the cost of the item including the return postage cost. Things change when the item reach in China.
I ‘ve return the item with Royal Mail track and signed and keep the seller update with tracking number and proof of postage
This seller never bother (Or don't want) to check the item and the post tried to deliver the item for 5 days or more but no answer. (The post leave the card for pick up ofc)
I've contacted the seller for this, and only replied after repeated chasing.
1 minute after replying ‘hi, sorry, we not Have received it, we will go to post Office ask them, many thanks ‘, The seller has opened case and ask Ebay to help in, and 15 min after that the case was CLOSED AND RESOLVED and I will not be refunded!
To my surprise, what's kind of lies the seller telling ebay and what kind of gullible customer service who handled this matter without checking fact and evidence with both seller and buyer. (in this case seller only)
Its been almost 2 months dealing with this, my case was closed in 30 min!
I have go all to way to make this right with a lot and patience and time wasted as they did not reply and need to be chased. I don't even gave them a neutral and negative feedback as I think its only fair for both parties until this is resolved.
It was very frustrating, confusing and disturbing and of course I have appealed for this matter to look at again.
Fortunately, someone is a bit smarter from Ebay customer service look at it, and eventually I was refunded for item and now waiting for Paypal to refund the return postage cost.
I wish I could send negative feedback to warn potential buyer, but I am bit too late for that. Tho, I am gratitude I can write it here and hope people would google up their name and learn from my experience.

My name is Tony Bobet. i am writing of for my brother, Raul Bobet. i am filing an complaint for him. he order an Yellow Power Rangers plush doll, on January 29, 2019, and its sent on January 30, 2019. The seller is Carrie 2872. The item is Power Ranger Yellow Plush Doll. The price $17.35. I suppose to received the item. on the February 2, 2019. The tracking number is 940550969993961954933. And, i didn't received any notice for my item. I want my refund back to and i speak to the seller Carrie 2872 and eBay is not helping me at all. And, they didn't care at all. eBay is protection the seller then the buyer.