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1.0 313 Reviews

Nextdoor Complaints Summary

1 Resolved
309 Unresolved
Our verdict: Engaging with Nextdoor at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Nextdoor reviews & complaints 313

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I
5:55 am EDT

Nextdoor stay away

Did you ever think of how using this service can be dangerous for you?
You have to provide them your real personal information, they won't accept a false one. Can you imagine what may happen next?
That's right, your safety will be in danger.
I regret I provided all the information and now I'm scared. Someone used this information and wrote me several letters with threats...
If you want to talk to your neighbors, buy cookies and milk and knock their door, don't use this dirty website.

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J
10:27 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Nextdoor - nextdoor does not allow problem neighbors to be removed

As the original Lead for our neighborhood for the past few years, I have been extremely disappointed in the direction that Nextdoor has been moving. For the most part, our neighbors have used Nextdoor for positive, uplifting, communication enhancing purposes, but there is always a bad apple in every crowd. Nextdoor has not given the Leads the ability to...

Read full review of Nextdoor and 6 comments
ComplaintsBoard
H
9:17 pm EDT

Nextdoor community standards

been a member since 2014 when everyone was doing it...I havn't used until yesterday someone told me to log in--there was over 24 comments from my neighbor that I was a drug dealing-cat killing-disgrace, , etc
apparently this has been going on for over a year...I spoke up
now the lead has me blocked I cant say anything--I cant message anyone
seems to me this site is only for one sided bs of people hating

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B
2:53 am EDT

Nextdoor unauthorized account deletion

I asked them to stop sending emails to my account (spamming) regardless of turning off all email notifications on their website. A staff associate decided to delete my family's account because we shared the same address and felt that was the reason. The emails used are completely different and are in no way linked or associated with each other. Now I still have an account but my family does not.

There is no way to contact them other than email, which is very fustrating, and is not good business ettiquete on their part.

I have retained all copies of the email coorespondance for future proof that I did not request the deactivation of an account that is not mine. This is a major security breech and clearly shows evidence that anyone can request to delete another users account without their permission.

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R
9:48 am EDT

Nextdoor social network that has a clear socialist base to it

This company, Nextdoor.com, censors its clients post if they are opposed to their political beliefs. It is a web site that is very clearly Socialist in theory. If you talk politics on their network they edit out what they dont like and then accuse you of being mean and phobic of friendliness. Typical Marxist move in theory. Stay way far back from this website, they allow the local police on it and their moderators are socialist. BAD! BAD! COMPANY folks, stay away from them. go to CAUSES.COM/FREESPEECH.

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A
alison re
, US
Oct 29, 2017 12:18 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

If enough people got together maybe there could be a great prejudice law suit!

ComplaintsBoard
L
2:11 am EST

Nextdoor I hate this website!

I'm absolutely disgusted with Nextdoor and my terrible neighbors! This website is a perfect place to see how nasty your neighbors really are. I posted something on this website and received tons of negative comments from one nasty neighbor. I asked him to stop writing terrible things about me but it did not stop me. Then I reported him to Nextdoor. I explained that he said a lot of nasty things about me and my family and I asked Nextdoor to remove that man from their website. And they did not reply! They simply ignored me and did nothing to help. I hate this website!

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JustANeighbor
Alexandria, US
Nov 25, 2020 10:29 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Wowwww... Just ran up on this complaint board for nextdoor and am amazed at how prevelant this 'bully' behavior is on this public platform! I too believe NextDoor is nothing more than a platform for certain 'bully-type' folks to jump on anyone about whatever they post! I posted something back in the summer about removing historical statues and other artifacts from the Civil war and was immediately called a "White supremist racist terrorist". I had to chuckle at that because the person who posted that comment was young enough to be my daughter and had no CLUE who I was or what I look like! I created a commentary just to play with those bullies and baited them to see just how they would respond. Boy... what an eye opener for who my neighbors are! There were over 200 comments most of which were derogatory, racially motivated, downright hateful comments designed to intimidate and it was like watching lab rats... Pavlov's dogs doing just what I suspected they would do! They did not disappoint! And this is in an upper middle class area with 6-digit incomes and $1M houses! They obviously have no clue what it means to have 'class'. I am more than happy to provide a copy of my post and all comments to NextDoor or whomever is working these complaints. However, all that being said, it's very sad indeed the concept of NextDoor which is that of good for all is left to be controlled by specific neighborhood 'leads' of which we do not know who they are but prove repeatedly are most definitely biased. There is most definitely a clique on our local NextDoor platform. I thought those went away after high school... Guess not! Not the way a public forum should be run. Shame on you NextDoor. You're taking all that income and allowing the lab rats to multiply and be even more wretched.

ComplaintsBoard
T
3:49 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Nextdoor - censorship / failure to protect victims

I posted an inquiry on Nextdoor.com and was bullied by three residents. I called them "trolls" and Nextdoor banned ME from posting. Apparently, calling somebody who is an online troll a "troll" is "name-calling" according to the self-righteous twits at Nextdoor. Several residents stood up for me, but instead of protecting me from the bullies who were...

Read full review of Nextdoor and 10 comments
ComplaintsBoard
T
5:12 am EST

Nextdoor the lack of customer support is absolutely disgusting!

When we first signed on to Nextdoor we thought it was a great idea. But recently we were denied access to our Nextdoor account because of their security department. This is a big mistake! When we contacted their customer service and asked what was going on they said something that made absolutely no sense! Many times we tried to contact them but they never explained the reason. What kind of customer service is that? Nextdoor is not good at all. The lack of customer support is absolutely disgusting! There are lots of other better ways to meet and connect with real neighbors.

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D
6:19 am EST

Nextdoor no help

I am a Nextdoor member and in our neighborhood we have a huge problem. Our moderator is out of control! She's spreading lies and gossips and we cannot stop her. Yesterday she told the whole neighborhood that I'm beating my wife and son! I immediately contacted Nextdoor customer service and told them what happened. Their reps ignored all the complaints, and she has torn the the neighborhood apart. Many people from our neighborhood now hate each other for no reason! This is so sad and I'm so disgusted with Nextdoor!

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K
Kathryn Sullivan
, US
Mar 07, 2019 11:52 am EST

I was removed from next door without any reason and have not been answered by anyone in regards, so what is it anyone can have you removed for no apparent reason and get away with it.? What kind of app does this and now I see all the other complaints and I will not stop until I get answers so I will contact their headquarters if they even exist.!

ComplaintsBoard
S
3:11 am EST

Nextdoor disgusting website!

I was a Nextdoor member, but they I've started getting creepy messages from one of moderators telling me to stop meddling in the homeowners business. I'm sick of being treated so horribly! I have no idea what happened or why they are doing this to me! I also tried to sell some books but moderator keeps deleting everything I post! I contacted Nextdoor customer service, but they said that there was nothing they could do. Moderators are absolutely disgusting, I hate them! They can lie about you and customer service would do absolutely nothing! If you have decent moderators it can be a good thing. But I'm done with this website!

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L
7:43 am EST

Nextdoor awful site!

This website is a complete joke! I am a member of a community of my neighbourhood and there are many issues within our community. A woman which is on the lead is causing all the problems. She chooses what should be posted and deleted, she does not care about other peoples feelings at all. Most of the things she is posting are lies! For example, vandalism from kids in our neighborhood. There is no such thing in our neighbourhood. Our neighbourhood is a peaceful and safe place, nothing terrible ever happened here. I contacted Nextdoor support and explained the situation but they said they could not do anything about that woman. They also said that we should deal with it ourselves, since it is our problem and not theirs. Horrible service! That woman is spreading lies and we are sick of it. We want her out of our community, but we cannot do anything without Nextdoor help.

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ComplaintsBoard
N
9:23 am EST

Nextdoor neighbors attacking each other

This site is a place where neighbors come together. Using this site you can get information about all your neighbours. Also, users of this site are racists. All the time they speak about suspicious people who turn out to be people of different ethnicities. The site administrators can't handle anything. The worst part is that all the neighbors that hate each other post horrible things about each other. Everyone know your name, address, even your dogs name! If you want to join „nextdoor” forget about privacy. The only three times that I have posted an opinion I have been abused and harassed by my neighbours. The lies and misinformation are damaging to a person's reputation and character. I deactivated my account and am very happy about it. And now I just want to warn other people. This site is also very useful for criminals. They can get really good information on people living in a neighborhood (name and address). Well, If you like to view your neighbors attacking each other then this site is exactly for you. But I recommend to avoid nextdoor.

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M
7:40 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Nextdoor - suspicious users

I registered on the website www.nextdoor.com and wrote the post, where I asked if someone knew the place, which was for rent. After that I started to receive strange emails from the users. They asked to provide landlord name and contact info, after that they wanted my personal info, and it happened because of my log in name. I used nickname, and I was so...

Read full review of Nextdoor and 37 comments

Nextdoor In-depth Review

Website Design and User Experience: Nextdoor's website design is clean and user-friendly, making it easy to navigate and find the information you need. The interface is intuitive, with clear menus and options that allow for a seamless user experience.

Business Model and Services Offered: Nextdoor operates on a free-to-use model, offering a range of services to its users. These services include the ability to connect with neighbors, share recommendations, and stay informed about local events and news.

Community Engagement and User Interaction: Nextdoor fosters a strong sense of community engagement and encourages user interaction. Users can join neighborhood-specific groups, participate in discussions, and organize local events, creating a vibrant and active online community.

Privacy and Security Measures: Nextdoor prioritizes user privacy and security. They require address verification to ensure that only real residents join the platform, and they have strict guidelines in place to prevent misuse of personal information. Users can also report any suspicious or inappropriate activity to the Nextdoor team.

Local Business Recommendations and Reviews: Nextdoor provides a platform for users to share local business recommendations and reviews. This feature allows users to support local businesses and make informed decisions based on the experiences of their neighbors.

Mobile App Functionality: Nextdoor's mobile app offers the same functionality as the website, allowing users to stay connected and engaged with their neighborhood on the go. The app is well-designed and user-friendly, making it convenient to access Nextdoor's features from anywhere.

Customer Support and Responsiveness: Nextdoor provides excellent customer support and is highly responsive to user inquiries and concerns. They have a dedicated support team that can be reached through various channels, ensuring that users receive prompt assistance when needed.

Pricing and Membership Options: Nextdoor is free to join and use, with no hidden fees or subscription costs. They offer a premium membership option called Nextdoor Neighborhood Sponsorships, which allows local businesses to promote their services to the community.

Overall Reputation and Trustworthiness: Nextdoor has built a strong reputation for being a trustworthy platform that fosters genuine connections and community engagement. Users can rely on the information shared on Nextdoor and trust the recommendations and reviews provided by their neighbors.

Pros and Cons Summary: Nextdoor offers a user-friendly website and mobile app, fosters community engagement, prioritizes privacy and security, provides a platform for local business recommendations and reviews, offers excellent customer support, and has a strong reputation for trustworthiness. However, the premium membership option may not be suitable for all users.

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