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4.4 334 Reviews

Newegg Complaints Summary

132 Resolved
38 Unresolved
Our verdict: You can expect a very good level of service from Newegg. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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Newegg Mixed Experiences with Newegg: A Customer's Perspective

Newegg, Inc. is a tech enthusiast's haven, offering a vast selection of electronics and computer parts. While some customers praise their competitive prices and user-friendly shopping experience, others have faced challenges. Issues like delayed orders, unresponsive customer service, and receiving faulty products have left a sour taste for many. It's clear that Newegg has room for improvement in areas like order processing, customer support, and quality control. Despite the mixed reviews, the potential for finding great tech deals keeps customers coming back, hoping for a smoother experience next time.

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Newegg Why you should shop at Newegg, and why it isnt called Badegg

First and foremost I am a long time customer with Newegg. They offer a good selection on a variety of consumer electronics as well as computers and computer components. I have built 3 computers with Newegg in the span of my business relationship. They offer competitive pricing as well as excellent and quite frequent sales events. I have enjoyed their customer service, all of my issues have been addressed in a timely fashion, maybe that's not the case for some, but it has for me. In my family I was always the favorite child >_> ANYWAY! The other great thing about Newegg that I haven't seen with many other online stores is that they let you ship your items to the nearest FedEx Office Print & Ship Center. So if you're not a fan of package theft off the porch like me, this option might be good for you. I find it handy because I have mine tied into a store right up the road from where I work, on lunch I can swing by flash my drivers and leave with my loot.

Should mention on the matter of free shipping, depends what your getting, (your mileage will vary)

So that's my two Lincoln's on the subject. Give it a shot.

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Newegg Great place to shop

I have been shopping at newegg.com for about 5-6 months. I was looking to buy a new laptop when i decided to build a new desk top. I applied for a credit card and received a card instantly, i was able to use it a short time later. The first night i bought a few things for my new computer. Within a few days i had everything ordered and some extra's.
The shipping is normally free and fast. You can spend a few dollars more to have your order rushed out, most times it will ship the next day. Depending on where you live, you should get it in about 2-3 days. Unless you bought cheap stuff coming from china. You might have saved a few dollars, but now you have to wait 2-3 weeks or longer for your stuff to be delivered. 7-10 days on the cargo ship and up to 30 days in customs. Every once in a while, something will get stuck in customs for 45-60 days. It doesn't happen often, that i know of, but it does happen.
Anyway, newegg.com have great prices and daily specials going on every day with different items on sale each day.
I end up maxing 2 credit cards at new egg. They have so much cool stuff. And you can find them on eBay

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  1. Pros
    1. Wide product selection
    2. Competitive pricing
    3. User-friendly website
    4. Robust customer reviews
    5. Reliable shipping options
  1. Cons
    1. Limited Brand Recognition
    2. Intense Market Competition
    3. Narrow Product Focus
    4. Customer Service Inconsistencies
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Newegg Newegg is my Amazon when it comes to electronics

Newegg is my Amazon when it comes to electronics. What makes it so great? The entire experience. Their products are well categorized and easy to find, the filters you can perform on those products to narrow down your search are excellent, the reviews help you understand what to expect out of said product, and the actual delivery to your door is quick and trustworthy.

I have had issues with computer parts in the past (it happens to all of us) and newegg is always very quick to resolve those issues by either issuing a refund or a replacement unlike some other websites that merely direct you to the manufacturer who may or may not be any help. A retailer is a middle-man who purchases products from a manufacturer and delivers them to a customer with their reputation on the line. A consumer should not ever have to deal with a manufacturer. These are things newegg does extrememly well.

Its not fair to fault an electronics website for occasionally delivering a faulty product. Not to mention even in that rare circumstance, newegg is always quick to satisify its customers.

I love this website, and I love using it even more.

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Newegg Ok

Ok. Read a bunch of reviews from ohters, and in the 8 years of doing business with Newegg I can say I have never had any problems. Once i ordered two BDwrite drives and a week later it went on sale. I contacted them and asked for the difference to be refunded... so they did. I've ordered well over 15k in parts and built over 7 different computers from parts from them... not one issue. Parts are always well packed and lets be honest... the buy reviews and rating system used by so many sites these days was used by this site (can't say it was the first) and was the first i noticed it on oh so many years ago. How many sites can you find manufacturer responses on customers complaints... even Amazon doesn't have that. Sign up for emails and they furnish you with specials and daily speccials. Sites like slickdeals.net and techbargains.com regularly list them for their deals and prices... I am a guru at electronics shopping and newegg is at the very top of my list... then amazon... then dell... tied with BH Photo (been doing biz with them for almost 20 years)... I woot, I fling, I shark, I deal suck, and now I jabber... again my site of shopping choice Oscar goes to Newegg.

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Newegg My son and I recently built a computer using tomshardware.co

My son and I recently built a computer using tomshardware.com and newegg. It was very simple. I found that if you want a cheap computer, just go to Best Buy or something. If you want one with some ponies, you better make it yourself (or spend too much money elsewhere).

It used to be a great deal for the buyer to get all this Free software when they bought a PC. But now, you don't get anything. Anything one would like, anyway. The software they do give can be replaced by OpenSource software.

You build a computer from the ground-up, you will be surprised how fast it is without all that junk companies like HP, Dell, Gateway, etc... put on it. Nothing on it, the way God intended.

Newegg has a DIY section. They match-up a couple or more pieces of hardware and give you a discount. If you find a combination you like (I found a Motherboard, Case, Processor, and DVD drive) and select it, you will be offered other items which are bought frequently with the items. I wasn't sure how to pick out memory, Newegg said that a particular brand of Patriot Memory worked well with my MB and CPU and was on sale, so I snagged it.

It was a lot of fun putting it together this way. I am looking forward to building an HTPC next.

Oh, newegg carries a wide variety of electronics. They have a "Shell Shocker" deal like every 4 hours (similar to woot). You can get Email updates, Text Alerts, or just go to newegg regularly to see whats on sale.

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Newegg One of the best places online for all your computer and electronics needs

This is one of my top choices for purchasing computer components and accessories online. They offer an excellent selection of all the things you need to build your very first computer or are just looking to upgrade some parts. I would say it is a computer builder's paradise. The website is very modern looking, laid out very well and looks sharp. It is really easy to find what you are looking for either using their search feature or their drop down products menu. They always have great deals and promotions running on all sorts of parts and accessories. If you know how to build your own computer, this is a great place to save money on the individual parts that are necessary. I have purchased a lot of computer components and accessories from over the years. They do also offer many other products, like electronics, automotive products, video/PC games-related items and entertainment furniture. But they are most well known for their computer-related products. There are third party sellers on their website, like those you see on Amazon, so if that is something you are interested in, it is available. I haven't purchase a whole lot from third party seller there, but have had no problems when I have. Just like on Amazon or eBay, I guess your experiences will be a hit or miss sometimes. Unfortunately, that is just the nature of the beast. All in all, I have generally had very good experiences with them and highly recommend them to anyone.

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Newegg I have ordered several products from Newegg.com

I have ordered several products from Newegg.com
But, some people don't realize that shipping does depend on location of the nearest shipping center. Or the fact that Newegg is centralized on computer parts and other electronic equipment.
But, from my experience, processing can take anywhere from 12 seconds to a full day (Only when it was shipping from Asia). The shipping (Since I live not much more than 4-5 hours away from California's city of industry) only takes about 1-3 days on the free shipping (not including weekends).
And a few times I ordered some rather expensive equipment and received it overnight with the free 5-7 day shipping options, they tend to use a shipping method called "OnTrac" and I must admit it is amazing, they package the goods VERY carefully and always have it delivered on time. I have never once received a package late, in fact I have only received the packages earlier than was advertised.
I will be using Newegg for any future electronic components. Hell I even managed to convince my school to use Newegg as our new default buying center for electronics (and I got them to switch to Windows Surface Pro 2 tablets instead of iPad's :) ).
Newegg I only had to RMA with once, And it was quick and easy to send back, they shipped me a pre-paid return stamp, and walked me through the whole process and gave my email updates from my returned 400$ motherboard. The best customer support I have ever had.
The value can only be matched by Amazon in VERY FEW areas, Newegg has the ball in every field except for a few select appliances and sound systems.
If anyone has a bad review, I think it is because they didn't order an electronic device. After all, do you go to a breakfast restaurant to buy steak?

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Newegg Ordered boots from one of their third party vendors

Ordered boots from one of their third party vendors but they were shipped to Texas, not CA where my address is. Tracking even showed delivery to wrong address. Contacted newegg and they told me they are not responsible for vendors actions on their website. The Military Trail Gear Shop at newegg refuses to answer my claim or emails.
Customer for 20 years and I get this. Someone got a nice new pair of boots at my expense. If you buy from Newegg you are on your own. So I am out $50 until I get Visa to refund me.
UPDATE:
I should have given Newegg more time to resolve the issue before crying. I never did receive any reply from The Military Trail Gear Shop which gets 0 stars.
I have been given a FULL REFUND from Newegg.
Here is the newegg email to me:

Hello Mr. Sonders,

Thank you for your email response.

A refund for $35.48 has been issued back into your original form of payment. The funds will be available to you once your card issuing bank has fully processed the refund, which may take 3-5 business days.

To further explain our MarketPlace selection, Newegg offers a program via our website called "MarketPlace" where sellers offer and sell their products thru our website. The products are purchased directly from the seller and the inventory is shipped from the sellers' warehouses, not Newegg. All item pricing, inventory count, order processing, package shipping, product return for refund or replacement, are the responsibility of the MarketPlace seller.

The order itself is placed on our website and the processing is done through our system. They do not have access to your billing information.

Our goal is that you never have difficulties when shopping with us and if anything ever does goes wrong, you trust that we will always do whatever we can to help. We will look at what happened in your case to our MarketPlace management team.

Thank you and have an EGGcellent day!

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Newegg First off, I would say in general, I love Newegg and

First off, I would say in general, I love Newegg and I have been ordering thousands of dollars a year or more from them. But, I am disappointed with a few things from them. Mainly, I have no way of knowing how many items are in stock. The only way to know anything is to put the item in shopping cart and it will let you know that just that many are in stock. (this particular item had a limit of 5 so I couldn't see if there were any more than that available. So I quote my customer based off Neweggs prices (had I known that only 4 were available I would have quoted higher to cover the cost of buying elsewhere), and the customer accepted the same day. So I turn around and go to order the parts, and what do you know, they only have 2 of the 4 available. Ouch. Ok, so I call up customer support to try and find out if/and/or when Newegg will restock. All they could tell me is that it was sold out. I already new that from the website. What I wanted to know is, is Newegg planning to order more, do they think they will restock within a week, or anything else that can help me decide how to proceed. All they could say was, we are not provided with that information, is there anything else I can do for you. So I ask to speak to someone that orders inventory... they say there is no one they can transfer me to and is there anything else they can help with. Um no. Then they ask if they have answered my questions. Um no. Then I get an "ok, thank you for contacting Newegg and have a nice day." So after all that, I still do not know if I should buy the other two at a higher price somewhere else and perhaps start buying all of my parts there, as they have them in stock, or if I should give Newegg time to restock. If only I could talk to someone that can tell me an ETA of the item to Newegg. It seems that Newegg is like a mother with a small child, she does not care if the child is hungry or not, when it is supper time, the child eats what she puts on its plate and that's it. No more or no less.

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Newegg Cant get anywhere with their customer service

This is what I've been dealing with for the last 2 1/2 hrs. All this after spending over $1300 on various products (2 monitors, a capture card, a gaming chair, and other small items. No pc's,) since October of last year. Cancelling my card with Newegg and back to Amazon I go.
Chat Transcript
Newegg Support Chat on 2/28/2021:
Morris L. 06:12 PM PT
Hi Nickolass, I am glad to assist you today.
Nickolass Rogers 06:13 PM PT
We will see if you assist me or not. Id like to know what's going on with my replacement monitor
Nickolass Rogers 06:13 PM PT
Order # ***
Morris L. 06:13 PM PT
Thanks for your information, I am checking, a moment please!
Morris L. 06:16 PM PT
Dear Nickolass, tracking shows that the seller received the return package on 2/22. We often need 7-10 business days to process your RMA when receive your package. After that, it needs another 1-2 business days to ship the item out.
Morris L. 06:16 PM PT
Would you please kindly wait a few days more for an update? My apologies for this inconvenience?
Nickolass Rogers 06:19 PM PT
Yeah thats what your last rep told me. Its been 13days sine i sent it back to you guys and i have has zero... zero correspondence since i sent it, in the mean time i show that your site said my money was refunded but hasn't hit my account yet and that you don't have any of the vioteck monitors (other than the very large sizes) in stock.
Nickolass Rogers 06:19 PM PT
This is absurd. I use this pc for work and got rid of my old monitor for the new one.
Nickolass Rogers 06:22 PM PT
Im under the assumption that im not getting a replacement sent to me
Morris L. 06:23 PM PT
Thanks for your information, I am checking, a moment please!
Morris L. 06:26 PM PT
The item is SBS order,(item sold and shipped by the seller instead of Newegg) So the seller told you they will do a refund instead?
Nickolass Rogers 06:27 PM PT
No... im seeing it on my rma history from us guys
Nickolass Rogers 06:29 PM PT
It clearly says total refund $245.80 on the return status history
Morris L. 06:37 PM PT
Still in checking, a moment please!
The chat was then suddenly ended. On to the next rep.
Chat Transcript
Newegg Support Chat on 2/28/2021:
Greta L. 06:47 PM PT
Hi Nickolass, this is Greta, how may I help you?
Nickolass Rogers 06:48 PM PT
Ill just drop this here so you can read it and then you can help me to understand why your rep ended the session
Nickolass Rogers 06:48 PM PT
Support Chat MORRIS L. Chatting with Morris L.Hi Nickolass, I am glad to assist you today. 8:12 PM we will see if you assist me or not. Id like to know whats going on with my replacement monitorOrder # *** 8:13 PM Thanks for your information, I am checking, a moment please! 8:13 PM Dear Nickolass, tracking shows that the seller received the return package on 2/22. We often need 7-10 business days to process your RMA when receive your package. After that, it needs another 1-2 business days
Nickolass Rogers 06:49 PM PT
After about 45min of trying to figure out if i was getting a replaced monitor or if they are just are issuing me a refund
Greta L. 06:50 PM PT
I am sorry for this. I can see the RMA is for replacement.
Greta L. 06:50 PM PT
I can send them an email and ask them to process the RMA as soon as possible, Is that OK?
Nickolass Rogers 06:51 PM PT
I sent the monitor back 13 days ago and now show a refund of $245.80 on the rma page that has posted to my card
Nickolass Rogers 06:51 PM PT
I clearly says refund
Greta L. 06:51 PM PT
I noticed the RMA is still in processing now.
Greta L. 06:52 PM PT
It is for replacement.
Nickolass Rogers 06:52 PM PT
Do you see where is says total refund?
Nickolass Rogers 06:52 PM PT
Im looking at it right on your return status history page
Greta L. 06:53 PM PT
There is no refund amount. That should be the amount of this order.
Nickolass Rogers 06:54 PM PT
I see that the return type is replacement but under that it says return total 299.99 est tax 15.81 total refund 245.80
Nickolass Rogers 06:55 PM PT
I also show that the majority of the viotek monitors your guys were recently selling on now not available on your site. Is this a coincidence?
Greta L. 06:56 PM PT
The RMA is for replacement. I see it shows total: 245.8. If the item is out of stock you should receive the refund. I can not be sure if the seller still have the item.
Nickolass Rogers 06:59 PM PT
So in the mean time... i have had zero... ZERO correspondence from your company or theirs about what is going on and i just have to sit her and hope that i get the replacement monitor for a pc i need for work purposed and i currently cant use... is that what you are saying?
Greta L. 06:59 PM PT
I truly apologize for the inconvenience. I can send an email to seller for the information. Is that OK?
Nickolass Rogers 07:00 PM PT
Yeah... that kinda should have been done last week when i was chatting with a rep
Greta L. 07:01 PM PT
I have sent the email to them. They should respond you in 1-2 business days.
Nickolass Rogers 07:02 PM PT
1-2 business days on top of the 13 ive already been not able to use my system.
Nickolass Rogers 07:02 PM PT
Do me a favor. Shut your monitor off quick and tell me how much work you can get done... go ahead... ill wait
Greta L. 07:04 PM PT
I truly apologize for the inconvenience. What I can do is email seller for you. You can also call them if that is faster.
Nickolass Rogers 07:05 PM PT
Thats the best you can do huh...
Nickolass Rogers 07:05 PM PT
Well. What i can do is just cancel my card with you guys and stop purchasing through you. That sound like a better idea
Greta L. 07:06 PM PT
I have sent the email to them.
Nickolass Rogers 07:07 PM PT
And dont tell me that its the company that YOU let sell on YOUR site. Because they are a direct reflection of your choice to let them sell with
Nickolass Rogers 07:07 PM PT
YOU
Nickolass Rogers 07:07 PM PT
By the way, way to avoid the last question
Greta L. 07:09 PM PT
I am sorry I am working I can not shut my monitor.
Nickolass Rogers 07:10 PM PT
My point exactly... cant work if you dont have a monitor
Nickolass Rogers 07:10 PM PT
Will i be getting some sort of reply from either of you letting me know what going on after this said email?
Greta L. 07:11 PM PT
The seller will respond you directly via email.
Greta L. 07:11 PM PT
I truly apologize for the situation.
Nickolass Rogers 07:11 PM PT
You are the 3rd chat rep i have spoke with and i haven't received anything from anyone including the "seller"
Greta L. 07:12 PM PT
They should respond you in 1-2 business days.
Nickolass Rogers 07:13 PM PT
Smh... im getting absolutely no where with you or your company... im done. Never ever again.
Greta L. 07:14 PM PT
I understand and would be upset myself.
Greta L. 07:14 PM PT
Was there anything else I can assist you with today?
Nickolass Rogers 07:14 PM PT
It is extremely clear there is nothing you can or want to do for me
Greta L. 07:15 PM PT
Would you please wait for the response from seller?
Nickolass Rogers 07:16 PM PT
Negative. Even if i get a replacement which will not be in a timely mannor... im done with your company. This isnt the first time ive had issues with you
Greta L. 07:18 PM PT
I am sorry for this.
Greta L. 07:19 PM PT
Was there anything else I can assist you with today?
Nickolass Rogers 07:20 PM PT
Can you just end the chat so i can get my transcripts please
Greta L. 07:20 PM PT
Sure.
Greta L. 07:20 PM PT
Thank you for giving me an opportunity to help you. A survey will appear once you have ended this chat. To end the chat click the "X" at the top-right hand side of the chat window and choose the button that asks you to confirm you want to end the chat. Please take a moment to rate my service as your feedback is highly appreciated!

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Newegg TOTALLY BAD

Newegg is a online retail store for electronics and computers. They are the worst place to shop at. Recently, I had bought an OS from them and it was un-opened. I had told them that it was un-opened and would like to do an exchange it because it was the wrong OS, they, then had me return it back to them but after they received it, they opened it and said that, I opened it and that they could not do an exchange because it was opened. They are SUCH LIARS!

DONT EVER TRUST NEWEGG FOR GETTING AN EXCHANGE OF OS OR ANY SOFTWARE BOUGHT FROM THEM BECAUSE THEY WILL OPEN AND THEN BLAME IT ON THEIR CUSTOMER, SO THAT THEY WONT HAVE TO DO THE RETURN OR EXCHANGE!

UPDATE [protected]): Hi everybody, here is the update received by Newegg and full communication of how they stick to their lying team, when they were contacted as requested by them. Its all a waste of time because they will stick to their lie. Please See Below For Details Of E-Mail Contact, some information maybe censored due to privacy reasons:

--- Original Message ---
From:
Received: On Wed, Apr 27,2016 at 9:20 PM UTC
To: "Eugene W."
Subject: RE: Regards to your response on site jabber

Hi Eugene,

I am displeased and will always be displeased with Newegg because you people believe liars such as your returns department, who have opened the packet, which I had sent to you un-opened in a new mailing envelope. Additionally, what part aren't you understanding, I WAS NOT LOOKING FOR A REFUND, I WANTED AN EXCHANGE BECAUSE IT WAS THE WRONG BIT OS THAT WAS SENT TO ME! You keep saying 'REFUND", FYI, I wanted an exchange because of the wrong one sent to me. I did my part of returning it un-opened but somehow you believe your lying sack of liars "returns" department! You people are the first that is blaming customers and telling that the customer is lying, indirectly.

As I mentioned earlier, there will be nobody in the higher position of Newegg that will over ride this returns department's lie and really help an honest customer who has given quite a good business to Newegg, THATS A KNOWN FACT BY NOW!

---
Xxxxxxx

On Wed, Apr 27,2016 at 8:58 PM, Newegg Customer Service wrote:
Hi Xxxxxxx,

Thank you for writing back to me. I understand that you remain displeased that we are unable to assist you with a return of the operating system. However, as stated in my previous correspondences, we are unable to help you with a return as the product was received opened. Once this occurs, per our return policy for this product, the item is ineligible for a refund. In addition, as stated previously, our Returns team would not have opened the product.

Nevertheless, I want you to know that I will pass along your feedback to our Customer Service management team for review and consideration. If you have any other questions or concerns, please feel free to contact us at ***119.

Kind Regards,

Eugene W.

T ***119

www.newegg.com www.newegg.ca www.neweggbusiness.com www.neweggflash.com

Confidentiality Notice: This communication is only for the person(s) named above. Unless otherwise indicated, it contains information that is confidential, privileged or exempt from disclosure under applicable law. If you are not the person(s) named above, or responsible for delivering it to that person(s), be aware that disclosure, copying, distribution, or use of this communication is strictly PROHIBITED. If you have received this communication in error, or are uncertain as to its proper handling, please immediately notify us by telephone and mail the original to us at the above address

--- Original Message ---
From:
Received: 4/27/2016 4:27:32 AM UTC
To: "Eugene W."
Subject: RE: Regards to your response on site jabber

Hi Eugene,

If I had taken a picture or video of me putting the original white packet into another mailing envelope and sending it back to newegg by it fully being sealed then it would have been a proof to show that your returns department is lying.

The reason my friend helped me to leave the feedback on sitejabber is because he was the witness who saw me putting the originally sealed white packet into another mailing envelope to mail it back to newegg with the RMA to get an exchange because he had told me that newegg lies a lot. The only problem is that I dont have a picture or video proof to show that I was ripped off by your lying sack of returns department people, who opens the packet and tell that it was sent open back to you.

There is nothing you people will do other than rip your customers off, lie & blame customers falsely. Eventually people will start seeing the real newegg, who are liars because as me being a S. Shopper, I and couple of other S. Shoppers whom I know will get through to all people with power/help of media, not to shop at Newegg.

Thank you for wasting my time to email you. This is also being forwarded to my friend to post on all media.

---
Xxxxxxx
Cell: (xxx) xxx-xxxx

"Sent from Windows Phone"

From: Eugene W.
Sent: 4/26/2016 1:50 PM
To: ***@gmail.com
Subject: Re: Regards to your response on site jabber

Hi Xxxxxx,

I appreciate your reply to my email. I understand that you're stating you did not open the original white packet for the physical copy of Windows. However, the only information I have before me is from our Returns team who stated that the software was received open. I assure you our Returns team would not open an unopened product just to have it returned to you. I'm not certain why it was received open but it regrettably was. As such, it was ineligible for return under our return policy.

Nevertheless, I see that we previously offered a discount on your order of the correct version of Windows. If you're still in need of the software I can look into that for you. With that said, I hope I clarified things further for you. I apologize that we are unable to process the return as well. Please let me know if you have any other questions or concerns.

Kind Regards,

Eugene W.

T ***119

www.newegg.com www.newegg.ca www.neweggbusiness.com www.neweggflash.com

Confidentiality Notice: This communication is only for the person(s) named above. Unless otherwise indicated, it contains information that is confidential, privileged or exempt from disclosure under applicable law. If you are not the person(s) named above, or responsible for delivering it to that person(s), be aware that disclosure, copying, distribution, or use of this communication is strictly PROHIBITED. If you have received this communication in error, or are uncertain as to its proper handling, please immediately notify us by telephone and mail the original to us at the above address

--- Original Message ---
From:
Received: 4/26/2016 12:06:07 AM UTC
To: "Eugene W."
Subject: Re: Regards to your response on site jabber

Hi Eugene,

Thank you for taking the time to write back. As I mentioned even before when this was being handled, I did not open the original white packet of the OS, it was opened by the inspection department and then blamed on me that I opened it. I send it back in a different mailing envelope but the original packaging was not opened. FYI, I wanted and exchange because it was the wrong bit. As I mentioned in my reply, as usual Newegg will do nothing and keep sticking to their lies. I will also forward this email to my friend to post on SiteJabber to show how bad Newegg is!

Thank you.

---
Xxxxxxx
Cell: (xxx) xxx-xxxx

On Mon, Apr 25,2016 at 7:56 PM, Eugene W. wrote:
Hi Xxxxxxx,

Thanks for taking the time to write to us. I understand that you're having some trouble with returning the Windows operating system purchased under sales order # XXXXXXXXX. I took a look into this matter for you and see that you previously attempted to return the operating system to us for a refund. It seems that you bought the incorrect version. Looking over the return inspection notes, I see that the product was received opened. As such, we were unable to accept the product for return.

Regrettably, this remains the case. Per our Consumable Product Return Policy, this product is ineligible for return once it has been opened. Thus, there is nothing further we can do to assist you. I apologize. Nevertheless, if you have any other questions or concerns, please feel free to contact us at ***119.

Kind Regards,

Eugene W.

T ***119

www.newegg.com www.newegg.ca www.neweggbusiness.com www.neweggflash.com

Confidentiality Notice: This communication is only for the person(s) named above. Unless otherwise indicated, it contains information that is confidential, privileged or exempt from disclosure under applicable law. If you are not the person(s) named above, or responsible for delivering it to that person(s), be aware that disclosure, copying, distribution, or use of this communication is strictly PROHIBITED. If you have received this communication in error, or are uncertain as to its proper handling, please immediately notify us by telephone and mail the original to us at the above address.

--- Original Message ---
From:
Received: 4/25/16 3:58:48 PM PDT
To: ***@newegg.com
Subject: Regards to your response on site jabber

Hello William,

I saw your response to the review on site jabber that my friend had helped me so that people know the real (liars) Newegg. All I know is that its been a while now and I don't remember/know what the order number is. There is one thing I know, that is, the OS opened by Newegg has been shipped back to me which is useless to me and lying in the original open packet in my house, un-used!

You people are such liars that blame the customers! I am just sure that nothing will be done because its been so long.

---
Xxxxxxx

------ Please do not remove your unique tracking number! ------

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Newegg Evasive, dishonest, disrespectful and abhorrent company

UPDATE #12
Newegg has forwarded my claim to "their expense team for review"
More updates to follow

UPDATE #11

Consumer Complaints & Reviews
Anthony of Okeechobee, FL on Jan. 22,2016
Satisfaction Rating
I bought the wrong item from Newegg, so I did a "do not want" when it was delivered. I tracked it back to New Jersey to their warehouse. I call for my refund and they're indicating that the warehouse never received it when the FedEx tracking shows that it was returned and signed for. They will take your money and lie about not having your product. I have been constantly fussing with customer service for 4 days now. Still no results!

Helpful? YesNo
Lou of Fredericton, NB on Jan. 19,2016
Satisfaction Rating
Resolution In Progress
I bought a computer from Newegg. I ordered it on Christmas Day and received it on Thursday Dec. 31. The computer would not turn on. After several discussions with Newegg technician, I was told to send it back. I received a RMA label and took the computer to the courier UPS the first day they were open which was Tuesday Jan. 5. I received an email from NEWEGG on Jan. 19 saying they had just received the computer and I would have to allow more time for them to process then another 3 to 5 days to get the money back on my credit card. UPS would not have taken 14 days to deliver to Ontario. UPS said it would be three business days.

Helpful? YesNo
Scott of Lake Hiawatah, NJ on Jan. 19,2016
Satisfaction Rating
Resolution In Progress
I have been an exclusive Amazon Prime member for years. While building a new PC, I gave Newegg a shot for a few of the components - specifically, the most expensive piece, a high end video card well over $300. Got the card and other items during the day on a Thursday. Unpacked everything. I cut the UPC off every box - you never know when you need them. Couldn't work on them that night. Had plans. Next day was recycling, so out with all the outer shell boxes. Next day, put PC together. Bad video card. Ho hum. It happens. Box it back up in main interior box along with all peripherals, static bag, etc. Request RMA and ship back. Gets rejected - no outer box. What?

I contact them and they say they need the box, for the UPC. "No problem," I say. I cut that off and included it. Story then changes to, "no, need full outer box". "Why, for a defective unit, would you need that?" Get no real answer other than "it is policy". I have ordered from Amazon for over 10 years. This has never been an issue once. Lesson learned - stick with Amazon! For the record the customer service rep remained cordial and tried to escalate, but to no avail. Kudos to him/her, but I will not order from them again.

Helpful? YesNo
Jc of Schnecksville, PA on Jan. 19,2016
Satisfaction Rating
Resolution In Progress
Beware consumers! Do not buy computers from Newegg! I purchased a computer from them which never worked. They advise me send it to a 3rd party repair service. Did what was asked. It was never fixed! This computer was send back 4 times and still was never fixed. They now refuse to return this computer.

Helpful? YesNo
Joe of Toledo, Other on Jan. 14,2016
Satisfaction Rating
Resolution In Progress
I placed an order with Newegg as I have for many years prior. This time they have failed in a significant way. My laptop HD is failing and I placed an order, they offered free shipping which I took advantage of, in the past this was 2 to 3 days at most. BUT NOW it is 6 to 7 days. This is unacceptable, I would have paid to have it shipped sooner - but they now have gone into the land of mass merchants - it gets there when it gets there mentality. Too bad - stay away if possible.

Helpful? YesNo
Craig of Prattville, AL on Jan. 14,2016
Satisfaction Rating
Resolution In Progress
"Terrible experience with Newegg so please avoid. Purchased a new laptop for my son for his birthday. Once we received it, discovered that it did not work. We were told to send back only the laptop and keep everything else (headphones, backpack, etc...) as they were going to send us a new one once they received the other one back (FIRST LIE). Once they received it back, they then changed their story and said they needed 10 business days to see if they would repair the laptop instead of sending us a replacement.

After the 10 business days, they then decided to just refund us part of the money because we kept the accessories as instructed. We advised that a would prefer that they just do what they promised and replace the laptop. They said that this model was now unavailable and they would not replace it with a laptop with comparable features. We even said we would take one that is a notch down but they refused. Now we have called several times to see if there were other options and they are not returning phone calls. Very sad that Newegg is this bad of company. Please consider buying from another company. These folks are unfortunately very bad news.

Helpful? YesNo
Darlene of Bear, DE on Jan. 14,2016
Satisfaction Rating
Resolution In Progress
I tried a 30 day trial membership and made a $29.99 order. When the item arrived was worth $1 and defective. It came in a crumbled up box with only Chinese writing. Inside for protection, there was a crimped up newspaper in the same language. How did UPS find me? Nothing was in English. I contacted Newegg for a return label and refund. NOTHING. Nothing for weeks and still nothing. When my trial membership was up, my Visa was charged twice! First was a "congratulations" when they took it out of my registered card. Secondly later on in the day when they made it look like a separate purchase, complete with an actual order number. When I contacted them for the first and second time about the billing mistake, they claimed to only see one takeout and my Visa was missing an additional $49.99.

Helpful? YesNo
E of 11, Other on Jan. 11,2016
Satisfaction Rating
Resolution In Progress
If you would like to receive a product late, use Newegg. If you would like to deal with a company that lies, use Newegg. If you would to deal with a company that doesn't respond to your queries, use Newegg. If you do not want any of these things then do not use Newegg. The worst company I have ever had to deal with. Stay away from Newegg today!

Helpful? YesNo
Brandon of Jacksonville, FL on Jan. 8,2016
Satisfaction Rating
Resolution In Progress
Similar to many other reviews, I ordered a refurbished iPad 4 without realizing it wasn't being fulfilled by Newegg. I received the wrong model which was severely damaged. After several attempts to contact the seller, Newegg finally got involved. It has been nearly a month and I still haven't gotten a refund even after returning the iPad to the seller at my expense per direction. Fortunately, I paid extra for signature confirmation which proved the seller received the package. Newegg has permanently lost my business and I have removed them from my companies approved vendor database.

Helpful? YesNo
Cara of Philadelphia, PA on Dec. 31,2015
Satisfaction Rating
Resolution In Progress
On December 6,2015, I purchased a computer and a MS Office 365 subscription. Immediately after placing my order, I tried to change the address for my shipment. But Newegg made it impossible to do so. When I tried for online chats, I was repeatedly told that the wait would be long (the first time, over 29 minutes at 11:59 pm EST; the second, during the day, over 49 minutes; the third, over 55 minutes). No one replied to my emails and I only received a response once I posted a negative review on SiteJabber. But even then, the response was slow and unhelpful. I tried to post a follow-up after my most recent problem, but SiteJabber is pasting over my original review with my new one and backdating the new review to the first one.

So here's the latest: I am now getting an error message that my Office 365 program is not licensed. So, I tried to start another chat session with Newegg. Here's the message I received: "5:49:05 PM undefined CS Team: You are next in queue... Estimated wait time is 0 hours 0 minutes 5 seconds.' It is now 6:19 (30 minutes later), and no one has come on to start a chat. So now, instead of telling me that it would more than 30 minutes to even start a chat with me, Newegg has apparently just decided to lie outright. Stay away from this company. What good does it do to get something at what seems like a good price when the company deliberately hides if there's a problem?

Helpful? YesNo
Jon of Lehi, UT on Dec. 31,2015
Satisfaction Rating
Resolution In Progress
I ordered a complete computer system on 12/22 using standard shipping, as I have done from Newegg for at least a decade. All of the parts I ordered (several order numbers) were shipped out the next day and all but one arrived as expected (within 7 days) except the $900 motherboard/processor. That item arrived at the second shipper location on 12/23 and there it sits. A day or two after I placed the order, Newegg put a delivery date of 1/5 on this item in the order on their website. Newegg knew they would miss their delivery promise but failed to notify me (I had looked it up just to see when things would get here - other items had begun to arrive).

OK, I was unhappy but not really irritated - that is, until I chatted with a Newegg customer service rep today. I patiently laid out the detail and his response was "It's with the 4 - 7 business day window." which it is not. She could have given me some better response, or explained things or whatever. I have been a very loyal Newegg customer for as long as they have been online (and before when they were in B. Dalton bookstores). Why did my other 6 or 7 items for this build arrive more than a week before this item is *scheduledfor delivery (that was my question). In this Amazon-defined online world where I place ~70 Amazon orders/year with zero problems (returns are immediately handled and questions answered properly), Newegg is falling behind.

I entered a satisfaction survey response today on Newegg's website. I have one outstanding order with Newegg, and it will be my last if I don't receive some reasonable response to my satisfaction survey comments. If they are willing to treat poorly a decade-long customer who has purchased quite a few systems from them, then I will no longer trust that they will do their best to meet my needs in the future. (Note that this system was spread across multiple orders on the same day (12/22) not just the one entered below.)

Helpful? YesNo
Mike of San Francisco, CA on Dec. 30,2015
Satisfaction Rating
Resolution In Progress
Order $150 monitor for Xmas on 12/13. Tracking says it should arrive 12/15. Miss Xmas. Didn't come by 12/29. Reached out to support 4 times. No response. Call in, call drops, no follow up. Utterly awful customer experience. Newegg woulda kept my $.

Helpful? YesNo
Pam of Washington, DC on Dec. 29,2015
Satisfaction Rating
Resolution In Progress
We mistakenly ordered two printers; when I asked about returning, I was given an RMA, but not an RMA label, which meant that we were responsible for shipping. Shipping would cost us $33 for a $60 printer. Newegg is a joke; will never purchase from them again.

Helpful? YesNo
Alex of Broussard, LA on Dec. 23,2015
Satisfaction Rating
Resolution In Progress
To make a long story short, Newegg shipped me two items in one box (water cooler and a processor) and when I received the box and opened it only the water cooler was inside. I filed a claim with Newegg and after a painfully long process of our long wait times to speak with customer service several times, we were told our claim was denied and they couldn't help us. I was flabbergasted. And since I told them the box didn't look tampered with they said pursuing a claim through UPS would be futile. I was out $374.99 because they said all of their stock was accounted for and they would do NOTHING to help me. I ended up filing a claim through the BBB, my bank (Regions) and filed a police report just have all my bases covered. Regions came through for me and returned my money to me after investigating the situation and is now pursuing a resolution with the company directly I suppose. I will NEVER order from this company again.

Helpful? YesNo
John of Pineville, LA on Dec. 22,2015
Satisfaction Rating
I first bought from Newegg in 2001 and have been a loyal customer, off and on, for a long time. Recently bought a new TV, arrived with half dead pixels. "Ok, no problem" I thought because Newegg was a good company, right? Oh man. It's now been over 2 weeks, I received the following promises: 1) "Your return label is 2 day." - lie 12/7/2015. 2) "Your RMA will be expedited." - lie 12/7/2015. 3) "I will set your RMA to be expedited and 2 day shipping back to you (other customer service rep, noting that it was standard)." - lie 12/18/2015.

I just got off the phone with "RMA specialists" - they were rude and hostile. I explained I was upset about this process and the rep noted "It will take 2-5 days to process your RMA. We just received it Saturday" (now Tues). I asked about the expedited RMA - "I don't see anything, well I see one thing here - I guess it might be faster than 2-5 days." Seriously? Not only will I not be able to give my Christmas gift that I ordered almost a month ago, but I hope I get it before New Year's... Pathetic process, pathetic customer service. I can even understand laziness, but for employees to get hostile with customers is beyond a business mistake - it's unacceptable.

Helpful? YesNo
John of Mobile, AL on Dec. 20,2015
Satisfaction Rating
Resolution In Progress
I ordered a hover board from Newegg and found out that they were catching on fire the next night. I reached out to the seller 4 different times to cancel the order with no response. So I contacted Newegg chat support thinking I am just going to tell them that it's been 14 days and the tracking number has no activity and they will see what's going on and I will get my money back. I was wrong though. NewEgg wanted to contact the seller one more time on my behalf and give them 48 hours to contact me back. So I waited 48 hrs and then they wanted to contact them one more time. And now they are telling me they want a special marketplace representative to reach out to the seller and contact me. So another 3-7 business days to contact me back.

It has already been 17 days since the order. The tracking number still pulls up absolutely nothing, not even a scheduled pickup date. Even if I did get a response back from the deadbeat seller that is going to be after Christmas and I am going to refuse shipment anyways because I am not interested in giving my 10 year old niece a product that catches her on fire. I thought every company waits until the product ships to charge you. Newegg not only charges you before it ships. They hold you hostage to a seller with defective products that has shown absolutely no effort to even fake legitimacy.

I have wasted 3 hours with Newegg support and they are still siding with a ghost seller that doesn't even respond to them. I asked for a manager and they said they do not have a manager present. They can get one to contact me on the next business day. Like I can just answer every call while I'm at work and spend 3 hours while I'm on the clock telling Newegg for the 8th time I don't want a replacement. The product catches on fire and the illegitimate company that sold it on your website has not even sent me one to replace. Are you kidding me? I'm in awe of how horrible this company is.

Helpful? YesNo
Mukesh of Seattle, WA on Dec. 17,2015
Satisfaction Rating
I ordered Nexus 9 from Newegg during Black Friday. I got an old used device and that also after almost 10 days, although I had ordered a new one. I have been following up with the Newegg customer care for the last 3 weeks just to get the refund. They still need time to look into the issue. I never experienced such a horrible customer service ever.

Helpful? YesNo
Matthew of Houston, TX on Dec. 16,2015
Satisfaction Rating
I ordered a laptop on 11/14/15 and UPS lost it in route on 11/20. I was promised my money back on 11/24 and made multiple calls wasting hours of my time. I was promised my money back again on 12/7 along with a gift certificate for $50 and a call of confirmation by the end of the day. On Dec 15 they said my money was transferred to my account but it would take 3-5 business days to hit my account less the $50 "gift" to spend money at Newegg for a product that I most likely will never see. Today is December 15 after another hour long wait on hold they did nothing once again. Do not purchase anything from Newegg. You are simply rolling the dice.

Helpful? YesNo
Ron of Hansville, WA on Dec. 15,2015
Satisfaction Rating
I ordered an Epson L310 printer. Price couldn't be beat. No shipping. However, product came from Korea. No problem yet. Then enclosed directions all in Korean or other language. Called Epson and they said product not supported in this country, only overseas. I called Newegg and explained my predicament. The customer service rep was very courteous and said he would email the source in Korea for a return authorization. In a couple of days I heard back from Korea. They gave me the USA internet address for online manual and said there is 1 year warranty with 3 month postage paid. The printer works well, I am satisfied, and would recommend Newegg, with certain caveats.

Helpful? YesNo
John of Cottonwood, AZ on Dec. 11,2015
Satisfaction Rating
Bought a power supply. One of the motherboard cables wasn't included in the package and no info was provided on the advertised rebate. Emailed them because the "chat" is ALWAYS unavailable. Got an auto-response saying they would get back in 3 to 5 business days. It's been a week and not a word. Since then I've also determined that the power supply is dead. Tried calling but their phone is messed up. Just a recording that goes part way and keeps starting over and over and over. No chat, like I said. I emailed them but based on my current experience, I don't expect to hear from them. Their attitude is obviously "Buy something and if you have a problem, too bad. We will make it impossible for you to return it". I will never buy something from these guys again and recommend everyone stay away because you'll get burned like me.

Helpful? YesNo
T of Ardmore, OK on Dec. 11,2015
Satisfaction Rating
Game was purchased with $300 pc hardware from Newegg. Hardware received but need pass code to get game. Newegg customer service is permanently busy with no response. Phone not answered. Only can call during day hours. Online chat shows next rep avail in 6 minutes then keeps changing forever. I would not recommend purchasing any Newegg product this Christmas season unless you want terrible headaches.

Helpful? YesNo
Dennis of Wheaton, IL on Dec. 11,2015
Satisfaction Rating
I ordered a computer combo package (case, mobo, cpu, memory, HDD) from Newegg. The case I received was complete junk -- flimsy and poorly made, and the power supply was DOA. Well, just return it, right? This is where the combo return policy bites. For items purchased as part of a combo, the refund on any returned item is decreased by the amount of the total discount on the combo package. The case cost $45, the combo discount is $41, so it would cost me more to return the case than I would get as a refund.

Helpful? YesNo
Ymar of Los Angeles, CA on Dec. 10,2015
Satisfaction Rating
I ordered it on Sunday and it arrived on Monday. Newegg always exceeds my expectations with their super fast shipping. There was a problem with my order. My first problem with Newegg.com after too many transactions to count. I waited a week for a response to my email. I waited two days for a response to my second email. Then I spoke to Marvin *** on chat. After bad experiences with the biggest retailer in the world I had low expectations. I thought I would have to eat my losses. But Marvin *** resolved the issue without any other hassles. Thanks Newegg! Thanks Marvin !

Helpful? YesNo
Maria of Ocean View, DE on Dec. 10,2015
Satisfaction Rating
I ordered and paid for an Acer Aspire Laptop - a Christmas gift for my husband. Two days later I receive an email stating that "they are unable to fill order as my cc was not verified". I called customer service and was placed on hold for 43 minutes. I spoke with Victoria who looked into issue and was unsure as to where breakdown was. I was instructed to replace order which I did along with purchasing antivirus as well as Microsoft Office.

I received not 1 but 2 emails stating that 2nd order was being processed. I then received a 3rd email on the same day (12/10/15) stating that again my credit card was not verified. This time I was on hold for close to an hour and was again told, this time by George, they weren't sure of the problem. My laptop order was again "voided" however, they were not able to refund me for the antivirus AND the Microsoft Office. Never in my life have I experienced such horrible customer service! I was able to buy my husband's laptop on Amazon for same amount of money.

Helpful? YesNo
Greg of Greenacres, WA on Dec. 7,2015
Satisfaction Rating
I placed an order online for an Xbox One Forza 6 Bundle ($399) as a Christmas gift for one of my kids. The order process was good, no issues there. About a week or 10 days later, the item arrives. I opened the box a few days later only to discover a completely different product in the box. It was just an Xbox One game (that I didn't order). The packing slip enclosed in the box had the correct item listed on it (the Xbox One) so I don't know how someone at NewEgg could screw this up and not read the packaging slip. I called NewEgg to get this sorted out, after being on hold for 45 minutes, I finally spoke with someone.

He was less than understanding, never once apologized for the screw-up. Said I would have to return the item I received first before they would consider sending out the correct product. Said it would take up to a week after they received the item before it would ship out. This is totally unacceptable to me. Never again will I shop at Newegg!

Helpful? YesNo
C of Seattle, WA on Dec. 7,2015
Satisfaction Rating
I purchased a product at Newegg.com and it turns out it was actually sold by a third party company, Adorama. Adorama then sent me the wrong product. When I contacted Adorama to exchange what I received for what I actually ordered they referred me back to Newegg.com. It took me over 2 hours to talk to a person at Newegg.com and when I finally did, they said that I have to take up my issue with Adorama. So, I went full circle and neither company accepts responsibility for me receiving the wrong product. Amazon Marketplace works well, because Amazon takes ownership of the customer experience. Newegg.com does not. So, I will not buy from Newegg.com or Adorama.com in the future.

Helpful? YesNo
Steve of Boise, ID on Dec. 5,2015
Satisfaction Rating
Before I was a "Premier" member, my orders would take about 4 days to arrive. Now with "Premier" 3-day shipping, it takes at least a week. This is on 3 different orders in a row so I know this isn't a coincidence. I called them today about it and all they had were empty excuses. Evidently, the first day of your order doesn't count as one of the days, the weekends don't count, but I can deal with that. So there's 3 days of the week that don't count as 3-day shipping... That still leaves at least one extra unaccounted for day.

My advice, stay away from their "Premier Membership" scam. You'll get faster shipping without it and you'll be treated better by their customer service. Before if I had a problem, they would try to remedy it quickly by giving me some store credit or free merchandise. Now that I'm "Premier" they just tell me to deal with it... I run a computer shop and I've ordered hundreds of thousands of dollars worth of merchandise from newegg. I'm done with them!

Helpful? YesNo
Rebecca H. Of Cordova, SC on Dec. 4,2015
Satisfaction Rating
Phillips SHB 4100. This is the very first time I've ever had issues with Newegg or anything I purchased through Newegg. The lady I spoke to on the phone was helpful though I felt frustrated by the experience - not due to her but due to the fact the situation happened at all. I purchased two sets of the mentioned headphones for my husband & myself to use with our Windows 10 desktop computers. Nowhere - that I personally saw did it state you had to have bluetooth dongles or anything like that. It was my understanding with windows 10 that it came with bluetooth & it was a simple matter of plugging in & enjoying.

Unfortunately that is not the case with these headphones. I unboxed both plugged them into the two computers and let them charge a bit. Then attempted to connect them to the pc without any luck. Within the hour that I got them from the front door I've been frustrated; even angry at the lack of help or ability to try and resolve the problems. Attempted to contact the maker of the headphones heh. That's another review in itself. We even tried drivers that someone suggested with no luck. Now I'm sitting here waiting to receive the RMA via email because my husband's are already broke. Not that we could use them to begin with. For those that get these & they work enjoy the extremely short cord it is proved with. I had read on the site that the cord was supposed to be 3ft - perhaps I misread but I don't even think the cord is 2ft to be honest that or I'm taller than I thought because I'm 5ft 7in and it barely past my knee's in length.

Helpful? YesNo
DEBBIE of Richmond, VA on Dec. 2,2015
Satisfaction Rating
I purchased 2 gallons of Varathane poly to refinish floors. I purchased them with Newegg because they had the quickest shipping and I have a deadline. The order didn't go out for days. The product was then damaged and discarded by UPS. I was told by Newegg that I should hear from the selling company in several days. I need to purchase the product locally now at a higher price and, according to Newegg, "Wait for a refund on the original purchase." I was on hold with the chat window for over an hour and while I was typing a response (because they don't bother to read what you type) I got the warning that they had been waiting for 3 minutes and were about to disconnect.

I was also told that they were overwhelmed with customers (on their customer service for complaints) and had a huge back log and long wait times. That did not speak well for them. I won't purchase from them again and will go through my bank in the morning to try and get the purchase refunded. They are so backlogged, I don't trust them to refund. They need to take a lesson from Amazon, 8 years and never a problem that wasn't taken care of immediately.

Helpful? YesNo
Hayim of New York, NY on Dec. 2,2015
Satisfaction Rating
I purchased a Samsung tv from Newegg that was delivered damaged. They refused to return it claiming the shipping company is at fault. This is total fraud. It is not my responsibility to go after the company's shipper. If the product is damaged they should take it back no questions. I will not purchase anything from them again.

UPDATE #10
Today's response from Newegg, suggesting this is a brand new case and turning it back to me to arrange for service, truly incredible:

"I have only just received your emails as of yesterday, I apologize for not being able to respond right away. I am showing the service center Superior Innovations has been approved for servicing your unit, please wait on their phone call to schedule an appointment time or you may call them at ***636."

Kathleen Bland
Regional Service Coordinator & Claims Control

AIG U.S. Service Programs
650 Missouri Avenue
Jeffersonville, IN ***

T ***784 ***@AIG.com
Hours 9AM - 5:30PM
http://www.AIG.com

UPDATE #9

Elizabeth et al:

Just completed a phone conversation with a "Barry".

Apparently from Knoxville, Tn.

Not sure who he works for because he would not tell me.
He said he works for Service Net, which is obviously not true. He's a sub.
***690.

He asked me what is the problem with my note book.
I don't even own a notebook.
After continual pressing to "Barry" requesting where he got this information and his refusal to tell me where his techs come from he said.
***@servicedirect.com

He also reinforced that "Oh no, can't do anything today, it's too late"
When asked how many tech's he had:
"Oh, a whole bunch down there"

Nick, why no answer?
Elizabeth, Why are you hiding?

UPDATE #8

Rick Spencer and James Banzer,

I just finished speaking with an "Aaron" at you office. He would not give last name.

Aaron says he does not have a record of my case going through "triage":
RICK, you personally connected me to:"triage" a week ago.
That conversation ended with the "triage" dude saying "Well, there's not a lot we can do with an all in one computer".

When I told this to Aaron his response was that you are a "third shift person" and our conversation really doesn't count.
RICK, I insist that you speak to this "Aaron" person and confirm with him that I already did this "triage" process.
I am headed to the state of Indiana Consumer Protection Dept.

UPDATE #7
Response from Newegg during today's chat...

Hi David,

Customer still does not receive any call from Service Net by the end of 1/19 regarding the issue for the order # ***. Could you please contact Service Net to further assist customer at this point? Thanks.

UPDATE #6
Tomorrow begins day 10 since original chat with Newegg.
Nothing.

UPDATE #5

Why do you not have a time frame?
You've had a week to work on a 2 minute phone call.

UPDATE #4

Hello!

Thank you for contacting Newegg Customer Service.

Due to the large amount of contacts we are receiving during this holiday season, your email may not be responded to within a reasonable amount of time. We apologize for this inconvenience.

We would recommend using our other contact channels:

Chat with Us: http://kb.newegg.com/ContactUs/ChatWithUs (24/7)
Call Us: ***119Call: ***119 (Monday Friday 5:30AM 5:30PM; Weekends 8:30AM - 5:00PM Pacific Time)
Text Us: NEWEGG (***) (Monday Friday 5:30AM 5:30PM; Weekends 8:30AM - 5:00PM Pacific Time)

We invite you to visit our knowledge base where you may likely find the answer to your question.

We value your business and look forward to serving you soon.

Please do not reply to this message, as it has been generated by our automated system to let you know we have received your email.

Your Newegg Customer Service Team

UPDATE #3
Hello Ron,
I apologize the information I received from the phone agent did not match the information you received from Mr. Banzer. To clarify, Mr. Banzer works for Service Net and not with us here at Newegg. If you do not hear anything after the two business days quoted in the email you received, let me know so I can get in contact with Service Net again to find out what is going on.
Thank you,
David Tafoya

Another day, another apology from you.
Another day, another buck-passing.
Another day, no responsibility taken for your own companys defective product.
Another day, you have not a clue as to what is "going on"
Another day, another day with no working computer.

UPDATE #2:
Nothing.
Precisely what has been done to correct their, by their own admission, error.

UPDATE:
My original review is reinforced by "David" from the "we don't care" dept.
Here is his response when I promptly replied to his request for information concerning my defective product:

Hello!

Thank you for contacting Newegg Customer Service.

Due to the large amount of contacts we are receiving during this holiday season, your email may not be responded to within a reasonable amount of time. We apologize for this inconvenience.

We would recommend using our other contact channels:

Chat with Us: http://kb.newegg.com/ContactUs/ChatWithUs (24/7)
Call Us: ***119Call: ***119 (Monday Friday 5:30AM 5:30PM; Weekends 8:30AM - 5:00PM Pacific Time)
Text Us: NEWEGG (***) (Monday Friday 5:30AM 5:30PM; Weekends 8:30AM - 5:00PM Pacific Time)

We invite you to visit our knowledge base where you may likely find the answer to your question.

We value your business and look forward to serving you soon.

Please do not reply to this message, as it has been generated by our automated system to let you know we have received your email.

Your Newegg Customer Service Team

No boring speech.
I Have available for any interested party a copy of a three hour chat reflecting only the truth about this putrid company.
No exaggerations, no bias, no fluff; just the truth.
Do not buy here for any reason.

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Newegg The site is a great site to shop off

The site is a great site to shop off. It's trustworthy. However, they nonstop spam you with emails if you subscribe to them. I've unsubscribed 100 times now, and still continue to get emails... Not only that; your refunds usually cost you money (wanted me to pay for a restocking fee AND shipping? Basically cost half my order in fees lmao) unless the item is defective/DOA

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Newegg 10 year ******** for my computer ******* shop

10 year *** for my computer *** shop. *** has been dropping steadily year over year to the point where it takes at least a half hour to an hour to get someone by phone. Orders have been incorrect, damaged in shipment, or flat out lost and it takes up to 7 to 10 days for a return claim to go through. Pricing has also steadily increased to the point where it's no longer cost effective even amongst box stores like Best Buy.

Newegg of 10 years ago, stellar. Now a days you're better off going else where even if it means having to spend a few extra dollars.

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Newegg I'm cutting them a little break because I'm acknowledging that there MAY be some issues with COVID-19 currently, but

I'm cutting them a little break because I'm acknowledging that there MAY be some issues with COVID-19 currently, but that was the most arduous, difficult return process I have ever experienced. I had to return a $200 smartwatch and it had been three weeks since it was received by the seller and I still hadn't received my refund. I kept contacting Newegg (three different times) and they kept saying it was the seller's fault that they hadn't submitted the refund request. Finally, the seller contacted me directly and explained that they had submitted the refund request to Newegg THREE WEEKS ago. I went back to *** AGAIN and told them what I learned from the seller, and they repeated that from their end they couldn't see the refund request so it had to be sent to a different department? It took a month and far too many requests on my part but I finally got my refund. The prices might be a bit better but it is not worth the nightmare you have to go through if something doesn't work right.

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Newegg I been a ******** at Newegg for many years

I been a *** at Newegg for many years. I never had an issue with any of my orders and they typical arrive on time. They normally have the computer parts I need at a competitive price.

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Q. Bailey
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I purchased a heat press from Newegg online. They gave me all the info. I found it on DHL at first. They tracked it and said it was leaving China. Now they ***'t recognize. The number. New Egg said they found the order. But did not give me the info. I gave them all the details asked for. But they were not happy with that. In essence, I have no idea when or if I will ever get my package.

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C. Dooley
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I ordered a bundle from Newegg that included an AMD Ryzen 3600 along with an ASRock B550 Phantom Gaming 4 for a total of a total of $280.69 after taxes. The motherboard was defective and stopped working and I was unable to get a refund for the motherboard which costed about half of the bundle price. Now I am unable to get a refund and I a stuck with a defective motherboard that is essential for my PC.

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B. Lynch
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Ordered a large amount of computer parts for a new build and Newegg merchandisers did not include a USB version of Microsoft Windows 11 pro ($199 value). Reached out to customer service and they refuse to accommodate me because I am a couple days outside of the return window. I was on an extended business trip and was unable to verify *theirshipment, therefore I am out $200. I literally have ZERO choice but to spend another $200 since I require the OS. Couldn't possibly imagine why their CRR is 1.1/5 Star rating. When they decide to do the right thing and refund me or send me the item they charged me for and did not ship, I will consider updating this review.

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Newegg My dad and I have used Newegg to buy our electronics for years

My dad and I have used Newegg to buy our electronics for years. It's practically the Amazon for computer parts. Constant deals, fast shipping, and notifications when the product you want is back in stock. These guys are amazing!

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H. Kemmer
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I purchased an LG V50(5G phone) from NewEgg.com back in Nov 2020. My product actually was shipped from The WirelessCircle in Lombard IL. Back then, I was unaware of the Voice over LTE requirement starting on 3/1/2022 for ATT, followed up by TMobile and Verizon. Surprisingly, this 5G phone sold to me does not have VoLTE. My V50 will be obsolete on 3/1/2022. In other words, my $313 phone will only last 14 months. I contacted WirelessCircle about my problem, that they sold me a soon to be obsolete 5G phone. Initially they denied that this was the issue with this phone. Then I emailed them compliant ATT model lists as well as a TMobile tool to see if this phone will work on TMobile's network. They were convinced and told me to send back the phone. I told WirelesssCircle that I was interested in another phone, LG V60, of theirs (VoLTE compliant) and would purchase that from them. They agreed. I purchased the phone. Waited a week, no phone. Called WirelessCircle, they said that their website inventory was incorrect. They did not have this phone and credited me back for the purchase. I immediately purchased the V60 from Amazon. I have a very narrow window for my current V50 working. Now WirelessCircle will not honor my return! I would have preferred to make a complaint with WirelessCircle directly, but they are not listed with the BBB. Since my original purchase was with NewEgg.com, and they included this 3rd party(WirelessCircle), I see no reason not to file a complaint with NewEgg.com.

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P. Casper
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will not help you. Waited a week for a Graphics card ($1000) to come only to get a case of Mirlax. Called *** to be told I have to send pictures, then wait for them to verify, then for me to ship the Mirlax back to them to wait till they receive it for them to one day ship the item I ordered. CS rep told me this happens all the time. After this looked here to see the reviews to call them back and speak to another CS rep to request a refund to be told it has to be requested from their other part so I'd receive an email. Didn't say when. This CS said in his 4 years he has not seen a wrong item sent especially a health product over a computer part. I will now have to wait and see if I get my refund to see if I have to go the CC dispute route.

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R. Prohaska
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I've been ordering from Newegg for well over a decade. Unfortunately it seems that this site has lost the integrity they once had. You simply can't trust that a new product won't be an opened box. Last time this happened I was in too big of a hurry to return it and the product worked, so I let it slide.. Its still frustrating. Two weeks ago they marked my ATX case as shipped, but after investigation it never left the warehouse. It says the label was printed but not picked up by the carrier. Now they say the item is backordered... Even *** says it was very odd that it was marked as shipped when it never left the warehouse. Plus, they never got back to me when they said they'd said a "message" to the warehouse. This is deceptive practices, or negligence at best.

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M. Kemmer
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I purchased Deepcool RGB converter from a third-party seller on Newegg. Ajay Sales was the third-party seller. They received payment but did not ship the product I paid for. I believe the seller did not have product to ship from China, because of COVID 19 lockdowns in China. One month later tracking information indicates label information, but nothing else after that. AJay sales agreed I need to request a refund. Newegg web site will not allow me to file a claim without getting an error message. It is clear to me that they want me to eat the cost of the RGB converter. Newegg is not a legitimate company in my opinion.

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Newegg This site has been a trusted place to go to for quality products at a cheap price

This site has been a trusted place to go to for quality products at a cheap price. I always check to see if they have what I want first. I have personally only ordered computer products, so I cannot speak for whatever else others have bought.

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K. McKenzie
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Not a place you want to do business with, I've been using Newegg off and on for about 6 years. they have had some good points but also some bad, unfornately it's a 50-50 weather you will have issues of some type with your Newegg purchace. Here are some difficulties I have had to try to compromise with them:

I bought a open box computer case, their open box policy states "no reviews allowed and may be missing parts". when I got the computer case the box looked trashed and their warehouse too the time to pack the case with three tiny strips of craft paper, no foam, no plastic. the top and bottom were both very bent and deformed, Newegg shipped it out like that so that's definately somethign to think about. all in the end they never refunded my shipping charge so I was out $, 3 weeks of time and computerless.

I also bought a Gigabyte P850 power supply, yes the exploding one. I threw it out, Newegg knew what they had sold me and never tried to rectify that.

Recenetly I bought a mini ITX motherboard off a marketplace seller, that baltently misrepersented the shipping listing the item as in my country; but they shipped the item from China and Newegg's own *** is no help what so ever all I hear form them is "we messaged the seller wait 1-2 days for a reply" and no solution; they won't take responcibility over the marketplace sellers actions and product misrepensation.

I would find another computer supplier, they are a dime a dozen and Newegg would rather fund a soft core unboxing show then invest in cheaper shipping or better ***.

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M. Aufderhar
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Shady business practices, not paying for sponsorships, not fulfilling giveaways, refusing rma's claiming *** damaged the product when it was never even opened by the ***. What do all these things have in common? These are things newegg has done recently

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M. Bailey
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Newegg does a Newegg shuffle where you can enter to win a chance to purchase a GPU. Considering there's a huge shortage it's a great opportunity... Assuming they'll let you log in to your account if you get selected I was selected, and tried to log in to my account, was told to submit a request to get it investigated. Note: I have NO idea what's going on at this point, no indicated as to why I need so submit a request for this. I reach out to Newegg THREE times, was told TWICE they would investigate and reach back out, and nothing. One of the times I was told "this account is not serviceable, anything else?" As in when I finally get the opportunity to buy something, I'm kicked out. From logging in completely, as in not just for the shuffle, but for anything. I have bought stuff from them before with no issues. I can't recommend anybody else shops here for this reason.

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M. Romaguera
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I'm completely baffled as to how and why Newegg has such a bad review rating on BBB. I just tallied up every order I've made since my very first purchase from Newegg in 2013. Between my business and personal purchases I've spent exactly $31,088.15 on Newegg.com. I run a growing business and have built every computer/workstation/NAS myself. This expense spans exactly 37 transactions, and countless individual components. I'm leaving this review because today was the first day I've ever had an issue, and it's not even Newegg's fault. The pc case was damaged and smashed in shipping. I've just finished filing my request for replacement, and am awaiting response. Judging by these reviews, wish me luck. However, I have faith that this replacement will go smooth. Call me a fanboy, but I'll happily tell anybody who asks me where I purchase my components, and confidently recommend they use Newegg.com, too.

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Newegg Newegg messed up one of my orders and it was shipped to the wrong place

Newegg messed up one of my orders and it was shipped to the wrong place. The reason I am giving a 5 star here is because how the *** handled the situation, they were unbelievably helpful. They ended up sending me a better product for the inconvenience. I will continue to shop at Newegg because of this.

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D. Leuschke
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I ordered two graphics cards on NewEgg through a separate Seller(E-Momentum) and after two weeks of full payment($2,196.75 total between the two), there was no information regarding the shipment of my products. I decided to reach out to the seller(E-Momentum) and request an update. They then told me that these products are no longer in stock, despite taking my full payment and holding onto it AND even saying the products have shipped. So I requested a full refund as I did not receive my products and they said they had no shipments coming in anytime soon. After another week, I had not heard a single word from them regarding my requested refund. I decided to reach out to NewEgg's *** support to see what they can do to help. They requested a refund through their internal system as well, sending the request to E-Momentum and that was all they did. While I thought this would be sufficient enough to help speed up the refund process, it wasn't even close. About two weeks later, I still had not received my refund and I chatted in with NewEgg again, and they only offered to request it once again. Here we are, two weeks later, and STILL nothing. Our latest battle with *** Support resulted in guess what... another lazy attempt at requesting a refund, a simple email to the seller that has yet to receive the attention NewEgg hopes for. At this point, what started as an issue with E-Momentum has carried over to a lack of care and effort from NewEgg, who should have a bit more empathy and interest in the security and trust of their customers. E-momentum has no business being listed as a seller on NewEgg's marketplace, and NewEgg should be ashamed of their lack of interest in assisting a loyal ***.

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E. Kilback
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Such a lengthy process. I will try to be concise. I bought a computer from Newegg that was supplied by Newegg. Not a third Party. Computer came, shipped in its original box. Box was wet and ripped. Computer lasted four days and died. I messaged them to send it back. However, they will not take a return unless it comes in its original box. As I stated, it came wet and ripped. It was basically a piece of wet cardboard slag. Long story short on that part of it, after a month of biting, kicking, and screaming to talk to a manager. I finally got someone who said I could ship it back in a new box at my own cost as long as it had every part and component. So, $300 later. And that is not a mistype. $300. I mailed it back. Now they are not honoring the return. Since it was a Cyber-Monday item, I got a decent deal on it. So instead of sending me another one, which they have. They are refunding it since the same exact computer is now $400 more. So after interest and the cost of return shipping. I basically paid $500 to rent a computer for four days. Thanks Newegg. I won't be doing this again. But hey, enjoy your A+ Unaccredited accreditation that the BBB has given you. Because that makes sense...

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S. Koch
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Price gouging and terrible ***. Charging 30-40% more for graphics cards and throwing in unwanted overpriced items so that they can get rid of unwanted inventory on customers. Would give 0 stars but instead you get 1.

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H. Bartoletti
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Ordered a laptop but they addressed it to a different person in a different city 3 hours away. Tried calling several times before leaving their warehouse only to be told that they could not alter the delivery address or cancel the order once placed, the only solution was to get this other person to reject the shipment or return it to them, at which point they would refund me and I could re-order it. They actually expected me to track down a random person to ask them nicely to not keep the expensive laptop that was not addressed to them, pretty please?
Luckily I recognized the name. Somehow they obtained the address for someone else at my company and shipped it to his office (still, in a different city). I was able to get it shipped to be via courier, at my own cost.

Newegg Customer Reviews Overview

Newegg is a popular online retailer that specializes in computer hardware and software, electronics, and other tech-related products. With a vast selection of products and competitive prices, Newegg has become a go-to destination for tech enthusiasts and professionals alike.

One of the standout features of Newegg is its user-friendly website, which makes it easy to find and purchase products. Customers can browse by category, brand, price range, and other filters to quickly find what they're looking for. The website also features detailed product descriptions, specifications, and customer reviews, which can help shoppers make informed purchasing decisions.

Newegg is known for its fast and reliable shipping, with many customers reporting that their orders arrived on time or even earlier than expected. The company also offers a variety of shipping options, including free shipping on select items and expedited shipping for an additional fee.

Another positive aspect of Newegg is its customer service. The company has a dedicated support team that can assist customers with any questions or issues they may have. Customers can contact support via phone, email, or live chat, and many reviewers have praised the company's helpful and responsive customer service.

Overall, Newegg has received mostly positive reviews from customers, with many praising the company's selection, prices, shipping, and customer service. While there have been some negative reviews regarding shipping delays or defective products, these seem to be the exception rather than the rule. Overall, Newegg is a reliable and reputable online retailer that offers a wide range of tech products at competitive prices.

Newegg In-depth Review

In Summary: Newegg is a well-established online retailer specializing in computer hardware, electronics, and other tech-related products. With a user-friendly website, a wide range of products, competitive pricing, and a reputation for good customer service, Newegg is a go-to destination for tech enthusiasts and professionals alike.

Website Usability and Design: Newegg's website offers a clean and intuitive design, making it easy for users to navigate and find products. The mobile responsiveness ensures a seamless shopping experience across devices. The search functionality is robust, with filters that help users quickly narrow down their options.

Product Range and Selection: Newegg boasts an extensive selection of electronics, with a particular focus on computer components and gaming gear. They are often among the first to stock the latest technology, and they frequently offer exclusive deals and partnerships with leading brands.

Pricing and Value for Money: Prices on Newegg are competitive when compared with other electronics retailers. They offer regular discounts and promotions, and their price match guarantee provides additional peace of mind for price-conscious shoppers.

Customer Service: Newegg's customer service is generally well-regarded, with multiple support channels available. Their return policy is clear and straightforward, and the website features a section for customer feedback and reviews, which seems to reflect genuine customer experiences.

Shipping and Delivery: Newegg offers a variety of shipping options, with costs that are reasonable. Packaging quality is consistently good, protecting items during transit. Delivery is timely, and tracking information is provided to keep customers informed.

Payment Options and Security: A range of payment methods is accepted, including credit cards, PayPal, and Bitcoin. Financing and credit options are available for larger purchases. Newegg takes data protection seriously, with encryption and security measures in place to protect customer information.

User Experience and Reviews: The site features real customer testimonials, and the reviews appear authentic. Newegg seems to respond to negative feedback, indicating a commitment to customer satisfaction.

Loyalty Programs and Benefits: Newegg offers a rewards program that provides points for purchases, which can be redeemed for discounts on future orders. Member-exclusive offers and referral bonuses are also available, adding value for frequent shoppers.

Technical Support and Services: Warranty information is readily available for products sold. Technical assistance is accessible, and Newegg offers various service packages and extended support options for those who need them.

Community Engagement and Social Media Presence: Newegg maintains an active presence on social media platforms, engaging with customers and the tech community. They participate in community initiatives and events, contributing to a positive brand reputation and influence.

Environmental and Social Responsibility: Newegg demonstrates a commitment to environmental responsibility by offering eco-friendly practices, such as a recycling program for electronics. They also engage in corporate social responsibility initiatives, though specific details are less prominent on their website.

Business Transparency and Ethics: The company upholds clear policies and ethics, with transparency in its operations. Conflict resolution and fairness seem to be integral to their business practices, as evidenced by their customer service efforts.

Innovation and Market Presence: Newegg adapts well to market trends and is known for embracing technological advancements. They have received industry awards and recognition, solidifying their presence in the market as an innovative leader.

Overall Satisfaction and Recommendations: Overall, Newegg is a trustworthy and reliable retailer that offers a comprehensive range of products, competitive pricing, and good customer service. While there are occasional cons, such as out-of-stock items or shipping delays, the pros far outweigh them. Newegg comes highly recommended for those in search of tech products and electronics.

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