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NewChic Customer Service Phone, Email, Contacts

NewChic
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www.newchic.com
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1.1 263 Reviews

NewChic Complaints Summary

0 Resolved
253 Unresolved
Our verdict: Engaging with NewChic at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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NewChic reviews & complaints 263

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Newest NewChic reviews & complaints

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D
11:52 am EDT
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NewChic order #[protected] four blouses received and have to be returned for refund as they

They are too small. Please provide full details as to how I return these. For a refund. It's taken me too much of my time to even know how to contact newchic! My email is: [protected]@yahoo.com. (usa). I also wish to cancel my other orders and my credit card not charged for any other orders.
The following orders are to be immediately cancelled: order numbers are #[protected] which has been billed to my credit card and product not received so please credit my card. — also #[protected] and #[protected].
My name and address: Dorothy Read, 64 Sunburst Circle, Fairport, Ny 14450 (USA).
I await your response via my email address, as I am very frustrated.
Thanks so much, Dorothy Read.

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2:41 pm EDT
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NewChic product not received

I was charged on January 30th for a bathing suit that I ordered. It has not arrived and it seems unlikely that it will. I would like to be refunded the $55.31 to my credit card. Please respond if you know that it will arrive. I have received no communication nor a tracking number. I want to hear from you or I will have to lodge a complaint with paypal and mastercard.
Thank you Donna Pare

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12:51 pm EST
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NewChic clothing size

I placed two orders #[protected] & [protected] totaling over $240. Their website does not show how to make returns to get a refund. They say you must call for a receipt before sending. The number is in China. Cannot call. I have tried so many times to navigate their website but it is almost impossible. They tell you you must contact them in order to return the merchandise. It is almost impossible to find out how to contact them

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2:33 pm EST
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NewChic product never delivered

Product never delivered
Order number:[protected] date of export 2018-01-12(
Makell Boyd
Keller, Texas, United States
625 Unbridled Lane
76248

SKU 852981 Casual Plaid Stitching High Waist Skirt: Color Black, Size: One Size Qty: 1 Unit Value US $51.96
Request that skirt be shipped to the above address or money refunded to
Carol Jean Gardner
11911 45th Ave. SE.
Everett, Washington 98208
[protected] (phone)
[protected]@gmail.com
SkU592680 was delivered Thank you for your help.

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F
12:24 pm EST

NewChic ladies underwear

Re my order below, I have today received an invoice from Parcel Force for Import Duty and Clearance fee, totalling £19.46. Since the items I ordered, including postage totalled £12.21, There is no sense in paying an extra £19.46 to receive my goods. I will be asking for a refund and will not order from this Chinese company again.

16 Feb
2018
NEWCHIC COMPANY LIMITED
Payment
Loading transaction details for
NEWCHIC COMPANY LIMITED
Payment
- negative £12.21
Close
Paid with
VISA x-1414
You'll see "PAYPAL *NEWCHICCOMP" on your card statement.
Send to
Lesley Goodwin
Flat 1, Castleman Court, Station Road, West Moors
Flat 1, Castleman Court, Station Road, West Moors
Ferndown
Dorset
BH22 0JY
United Kingdom
Transaction ID
4S47142059512261F

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Update by Frizzylizzy
Feb 20, 2018 12:33 pm EST

Please remove my address details from my post. I didn't realise the whole of my letter, including a copy and paste from Paypal, would be available to the whole group!

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A
1:37 pm EST

NewChic product not received

I ordered an item from them 2 months ago and haven't received it. When contacted their customer service I was told the product was delivered a few days before at 6pm which isn't possible - the mail delivery cut off time where I live is 4pm and the place it was 'delivered to' closes at 5. I was informed they weren't going to look into the issue (even though it's their legal obligation) and of course that I wasn't going to get my money back.

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12:12 am EST
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NewChic purse

Ordered a purple suede purse last october 2017. Received a tan shopping bag. Didn't think much of it I thought someone sent it to me as a gift. Then I started wondering what happened to the suede purse, well apparently this is it. Contacted the company. They wanted a picture of what I received I sent it to them. No response. Could care less. Take your money and that's it. So long sucker!

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I
I
In debt forever now
, US
Feb 10, 2018 1:20 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Omg! Look at you on everyone's posts! Get a life!

S
S
Shaun R.
, US
Feb 10, 2018 3:10 pm EST

Hi "Debt." How are you? How are things going at Areotek? Are they still letting you go or is anything working itself out?

If you need to, consider a temporary job at a fast food place. It may not pay well, but it will help you pay your debt to the government.

The biggest problem you're going have is if you ignore the debt. You might even see if a credit union will provide you with a loan. Would you have anything you could put up for collateral?

S
S
Shaun R.
, US
Feb 10, 2018 6:48 am EST

If they "could care less, " doesn't that mean they care about what is taking place?

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A
2:13 pm EST

NewChic service

I was overcharged for 2 items. 4 items were out of stock - so I cancelled so they refunded some of the order they charged and then they refused to give me a working phone number after they overcharges my credit card for the 2 items I have yet to receive. I kept getting stock emails from a robot saying "this is your order number" with a link to an expired webpage. This company is a scam. Do not order from them!

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I
11:51 am EST

NewChic fraud people don't buy from them

Ordered 4 pair of shoes where i receivex 2 after some time and 2 could not reach to me and tracking shows it is stuck in logistics and are cleared from customs since 13 january 2018. Now i have been contacting them and they ask me to contact customs and when i told them it is already cleared they keep on replying contact customs. I kept on sending emails and didnt get amy reaponse for the same as well.

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M
2:27 pm EST

NewChic shoes ordered, not received

11/24/17 ordered SKU791228, brown, size 9.5 mens hand stitched microfiber leather non-slip casual shoes

My credit card was billed 41.39 for the order.

I received no Order #, email regarding the purchase, etc

I was on 'live chat' and the person said they could not help me without an order number.

Do I wait longer or send this information to my card company to have the charge reversed?
Stinespring
865 Bear Creek Road
Bigfork, Montana, USA 59911
[protected]@yahoo.com

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M
7:38 pm EST

NewChic customer service/shipping

Ordered a pair of Socofy Retro boots on 9 December 2017. Order [protected]
Received an email which informed me order was shipped on 8 January 2018 with tracking number LZ006559481CN.
Have not received order yet date 28 January 2018.
I am not happy Jan! Will never order from newchic again and will let people know via internet.
If you are an illigit business I am sure you can track this.
Very unsatisfied customer
Sonja Friday

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Tanya Pollak
, ZA
Oct 25, 2018 7:27 am EDT

Newchic are thieves! I placed an order 46 working days ago (on 24 August 2018) as was told I would receive it between 7 and 35 working days. I have contacted their online support chat twice and nobody can help. They keep saying it’s been shipped. I have been waiting 44 business days! When I asked if I could cancel they said NO because it has already been shipped! Fraud. DO NOT SHOP HERE!

C
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Clifford Madariaga
, US
Apr 25, 2018 3:24 am EDT

over a month ago i ordered two pairs of shoes order #[protected] has not arrived as Newchic said they will, when can i expect them to arrive at my home . my email # ccliffdm@sbcglobal.net thank you very much my name is Clifford Madariaga mailing address 229 Arbor Crest Way Sacramento Ca. 95838 phone #[protected]

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M
5:36 pm EST

NewChic shipping/return

i order shoes total 45.30 and they were wrong size request refund bu they told me i had to pay for shipping.well shipping will cost is 56.00 to go back to them so im paying shipping twice and got nothin to show, my order total was 45.00 and if i pay for shipping.it cost more then my items i order scam, ripoffs on all level i oder these shoes 12/12/17 and finally came a month later.the quality were poor sizes way to small for a 9.they tell you to order a size up so i wear 7/1/2 but i order a 9 and it wayyyy to small, , never no more nc

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11:24 am EST
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NewChic unauthorized credit charges

I received my credit card statement and there are two charges that are unknown:
I have never heard of your company and two charges are unrecognized.
Mastercard
12/26/2017 for $35.69
010/06/2018 for $36.12
LAST 4 DIGITS OF THE CARD 3634
requesting copy of sales receipt or a refund
THere is no history of dealing with this company and i fear the credit card has been hacked.
C Stolar

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J
7:23 pm EST

NewChic Bra

DO NOT WASTE YOUR MONEY!
First of all, I ordered because they had all 5 star reviews but it's clear to me now they are fake. There are only 8 of them plus after I submitted my 1 star rating, it was not posted!
The bra itself was terrible quality, we ordered a size 40C and it was way too small. Too small for my daughter who wears 36C!
Very frustrating... DO NOT WASTE YOUR MONEY!

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Shaun R.
, US
Jan 12, 2018 11:24 pm EST

If the problem was with size, however, that's not a problem with quality. Cup size is always tricky. Every brand designs the cups differently. You can be a C cup in one brand and D or even DD in other brands.

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11:46 am EST
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NewChic shoulder bag

I ordered a shoulder bag and put it on my charge card. I lost the order number but my name is Diana Konstantakos. I noticed it has already been paid by my credit card, but I have not received it. Can you help me out? Could you also send me my order number. Once again, Diana Konstantakos, St. Petersburg, FL 33708.

If you cannot send me what I paid for, please credit my Visa card. Thank you for your assistance.

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J
12:35 pm EST

NewChic order number [protected]

Hi,

I ordered this bag several weeks ago only to find that it was scheduled to go to a different address than the one that was given. I sent an e-mail over a week ago and have received no response. Today I waited in que for an online chat. The customer representative, Sky, was unhelpful, did not answer my questions, and eventually cut the connection.

Sending the order to the wrong address was entirely Newchic's fault. The package is lost. Please refund my money in full immediately.

Thank you,

Jeff High

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I
4:07 am EST

NewChic sneakers #[protected]

To Customer Service
This is to express my displeasure at the delivery that I received. I do not live in the US so I used the address of my friend for the delivery. And she is just informing me of arrival. The shoes are not the correct US 11 size. They are supposedly US 11 but they are small. What kind of sizing does your company use?! Chinese? I am not small like the Chinese! I am African! And my size is US 11.

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2:14 pm EST
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NewChic order no [protected]. transaction id os938045m9517304s

Ordered 20/11.17. I could not understand why you quoted the price in Danish Kroner and queried this with you but received no reply.
shipped according to your email 21/11/17
This garment has Not arrived. I contacted the Spanish postal service who tell me it has not arrived in their network
You have always been so good with the items I have ordered I can't imagine what has gone wrong this time.
If there has been some problem with shipping could you please re-send Urgently. I had hoped to have this set for a business dinner in Cuba on 25th.
Nina Johnson-Perry

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4:27 pm EST
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NewChic I order 3 products but never received them

I placed an order for 3 mickey mouse shaped pursues on Dec 10th. I was charged right away and received a confirmation stating that my items had been shipped out and would arrive in 7-10 business days. Its now Jan 6th and I still have not received anything! I tried to contact customer support varies times and wrote several emails, no response was ever received. Their phone contact never goes through and at this point I thinking this site is a scam! Ill never purchase from them again and will continue to write bad reviews.

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1:12 pm EST

NewChic payment not received

I placed an order on the 16th December and cancelled on the same day after paying the full price and shipping charges. I was then told I would be refunded the full amount. There was no activity on my refund and I have used the live chat service many times to get in touch and enquire about my refund. Just a few days ago I noticed the status on the order that I cancelled had been changed to "refunded" however, I have not seen any money come into my bank account. I want my money back.

The order number is: [protected]

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NewChic Customer Reviews Overview

NewChic is an online fashion retailer that offers a wide range of clothing, shoes, bags, and accessories for men and women. The website has received a significant number of positive reviews from customers who have praised the quality of the products, the affordable prices, and the excellent customer service.

Customers have reported that the clothing and accessories offered by NewChic are of high quality and are true to size. The website offers a wide range of styles, from casual to formal, and customers have found the selection to be diverse and trendy.

The prices offered by NewChic are also a major selling point for customers. Many have reported that the prices are significantly lower than those of other online retailers, making it an affordable option for those on a budget.

In addition to the quality of the products and the affordability of the prices, customers have also praised the customer service offered by NewChic. The website offers a live chat feature, which allows customers to get in touch with a representative quickly and easily. Customers have reported that the representatives are friendly, helpful, and responsive.

Overall, NewChic has received overwhelmingly positive reviews from customers who have praised the quality of the products, the affordability of the prices, and the excellent customer service. If you're looking for trendy and affordable fashion, NewChic is definitely worth checking out.

Frequently asked questions (FAQ) about NewChic

Expand Collapse all
Is NewChic a legitimate online store?

Yes, NewChic is a legitimate online store that sells a variety of products.

Can I trust NewChic with my personal information?

NewChic has a privacy policy in place that outlines how they collect and use personal information. It is up to the individual to decide if they feel comfortable sharing their information with the company.

Is NewChic a safe website to make purchases from?

NewChic uses SSL encryption to secure all transactions on their website. They also offer various payment methods to ensure safe transactions.

Are the products sold on NewChic authentic?

NewChic sources their products from various suppliers and manufacturers, so it is difficult to verify the authenticity of all products. However, they have a return policy in place for unsatisfactory products.

Does NewChic offer good customer service?

NewChic offers customer service through email, live chat, and phone. Some customers have reported issues with customer service, while others have had positive experiences.

Is NewChic a reputable company?

NewChic has been in business for several years and has a large customer base. However, they have received mixed reviews and some complaints about product quality and customer service.

Are the prices on NewChic reasonable?

The prices on NewChic vary depending on the product. Some customers have reported finding good deals, while others have felt that the prices were too high.

Is NewChic a scam website?

No, NewChic is not a scam website. They have a legitimate business model and offer a variety of products for sale.

Does NewChic offer free shipping?

NewChic offers free shipping on some products, but it depends on the product and the shipping destination.

Does NewChic have a return policy?

Yes, NewChic has a return policy for unsatisfactory products. The specifics of the return policy can be found on their website.

Does NewChic offer tracking information for shipments?

Yes, NewChic offers tracking information for shipments. Customers can track their orders through the website or through a tracking number provided via email.

Is NewChic a Chinese company?

Yes, NewChic is a company based in China.

Are the sizes on NewChic accurate?

Some customers have reported issues with sizing accuracy, while others have found the sizing to be true to their usual size. It is important to check the size chart provided for each product before making a purchase.

Does NewChic offer discounts or promotions?

Yes, NewChic offers various discounts and promotions throughout the year. These can be found on their website or through their email newsletter.

Does NewChic sell counterfeit products?

NewChic does not intentionally sell counterfeit products, but it is possible that some products sourced from suppliers could be counterfeit.

Are the reviews on NewChic trustworthy?

The reviews on NewChic are from verified customers, but it is important to keep in mind that some reviews may be biased or fake.

Does NewChic have a social media presence?

Yes, NewChic has a presence on various social media platforms such as Facebook, Instagram, and Twitter.

Is NewChic a fast shipping website?

Shipping times on NewChic vary depending on the product and the shipping destination. Some customers have reported fast shipping times, while others have experienced longer wait times.

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NewChic contacts

Phone number

+852 8193 1379

Website

www.newchic.com

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