NewChic
reviews and complaints

My name is Annie Hendley I order shoes on Sept 22, 2019 order # [protected] expected shipping Date sept 26, 2019 has not recieved my shoes. then I order some more shoes on Oct 7, 2019 order # [protected] showing where they have been shipped has not recieved those shoes PLEASE send me my shoes are my money and you all will never have to have me ordering any more shoes from your compay again (NEW CHIC)

You sent me two pet beds wheni wanted one in large, not medium.

Also, the other order is a blue pair of shoes and some pants. Could I get a return slip on the one for the beds and get my other order out. You have no number inu. S. To callto talk to a person. Send me the returnslip and my order up above. I found otherorders you have not sent me. Ablue dress, jean jacket, pajama bottoms.

I amnever going to order from you again. I thinkyou are a scam. Give methe ietems I ordered. I will contact the better business bureau. Resolve this matter immediately. I havepaid forthem but no merchandise. Nancy hamilton

It has been 2 weeks since I paid for "Air Shipping" of my merchandise. I don't know where it is & their online form to ask is too complicated, asking for info like the "SKU" of the item. When I try to look up the next # it wipes out what is already written. Apparantly there are many dissatisfied customers. ID # NC233868,

Your order NO.[protected]
has shipped
Dear Sir/Madam,

This email is to inform you that your order number NO.[protected] was shipped on
2019-10-17 16:11:19 GMT -6.
Below are the shipment details and
tracking information. If you have
any other questions,
please visit our shipping FAQ or contact us.

Yours sincerely,
Newchic Team

I have yet to receive my merchandise & it is 2 weeks later, was it shipped on a plane or a slow boat?

6th October 19. On 26th September 19 My account was debited £44.68 by Newchic Company Limite in respect of a pair of men boots size 9 ½ .
I have never received an email acknowledgement or heard anything from the company. I purchased as a "guest". Today I tried to contact the company by registering. The website said I would receive an email with a password to set up an account. I cannot contact the company and it looks as if I have lost my money £44.68.

On July 24, 2019 I ordered a blouse, and of August 28th I've received nothing. A charge of $47.54 was deducted from my PayPal right away when I placed the order. There's no American phone number or address to contact, and I don't want to call Hong Kong! I keep getting emails from the company, but there's no way to ask about my order. I'm becoming upset about this situation. I'm a senior citizen, and I can't afford to pay for nothing.

Lois Pitts
[protected]@comcast.net

NEWCHIC. COM IS rubbish products & minus rating service company until today 15th August 2019, after several emails chats still I am waiting for my payment to be reimbursed for item which i never received 9despite what was received its quality rubbish), my ac NC208587441 - Order number：[protected] status shown refunded & but ITS NOT REFUNDED YET SINCE 2019-01-08, WISH if I could rate newchic less than 1 star or something they actually deserve something else.

These shoes were the wrong size — and I am always 10! also the zipper on both shoes was broken. I have asked once before and want a refund and paid postage label... please.

Paid with
Mastercard
Mastercard debit card x-4253
You'll see "paypal *newchiccomp" on your card statement.
Ship to
Bill tocher
70051 stage rd
North bend, or [protected]
United states
Category
Clothing
Transaction id
6gy6554515110913b
Seller info
Newchic company limited
Invoice id
[protected]
Purchase details
Purchase amount$33.59
Shipping$6.74
Total$40.33

My beautiful sandals are way too big for me. I am returning them for a refund. I have ordered a pair of clogs that are very similar. I have enclosed a picture of the sandals, a copy of the invoice and a copy of the correspondence as requested. I hope everything is in order for a refund, if not please let me know so I can correct it. Thank you- K. Danko [protected]@sbcglobal.n

Invoice ID: [protected]

I purchased a pair of shoes on line for an event. I waited until I could wait no longer to receive them. I had to purchase something else for my event. I would appreciate a refund. Please send me instruction as to how to send the shoes back to you as soon as possible so that a refund will be issued. My email is [protected]@live.com. Thank you very much. N. Snider

I have already contacted you about the terrible smell of my new shoes. I was told to set them outside in the sun for a week or so. They still smell from across the porch!At first I did not realize it was the shoes making me feel sick from the smell, but that is what it was. I paid a lot of money considering my fixed income and my disappointment is so sad. I would like to but more from your company, but if this problem is not resolved, it appears I will not purchase more items from you.

I have ordered clothes with order nbr [protected] and already paid thru bank transfer. Yet by mistake in sipping order it was tagged as COD. I have chatted with CS and he confirmed that newchic already received my money.
But in order to have it refunded, i have to submit payment receipt when I pay for this order. Of course I don't have it because I don't want to receive and pay again for something I already paid.
This is so frustrating and I am very upset about this

I ordered 2 items at once. Order:no.[protected]. The 1st item was delivered so long. The other item with shipping order: [protected] was canceled after I waited for more than a week. I asked for refund and it has been almost a month, I haven't received my refund amount. They said they will send an email of my refund process, it has been almost a month but I haven't received any email from them regarding the refund.
Their customer service chat seems to be a robot. So, it's completely useless to chat with them. Just stay away from newchic, their products are being sold on thousands of other online stores. Their price is also not competitive.

I placed an order with Newchic for a tunic for my daughter. I thought it was odd that there is no way to track the package. I wanted to log in to may account so I could remove my personal information but I forgot my password. There is a password reset option on their site but when they send the link by e-mail, the link is not highlighted so it can be clicked on. They do not respond to e-mails either

I ordered this shoe from New Chic on 2019-02-10 and paid $14.95 For expedited shipping (5-8 business days). They took approx 10 days for the item to be shipped. I received a confirmation email on 2019-02-22 That my order has been shipped on 2019-02-21. I kept on waiting however when until today i.e. March 3, 2019, I didnt receive the shipment, I asked New Chic customer service and they sent me new email that my order has been shipped on 2019-03-03 (means today).
This is totally new information and against their claims and shipping standards. I paid for expedited shipping and hence my order should have reached within 5-8 business days after the order was shipped. Since my order they have provided wrong information and now again sending wrong information for 2nd time - which shows their malfeasance.
I am attaching their both emails for your reference please.

As a user experience designer, the one thing I implement in all of my journey's is transparency, the one thing you don't do as the website is offer transparency.

Point one.

Making an order. Go through and pay, most of the products have been removed from the cart, because it's not transparent what is promotional and what isn't. So you're forcing customers to enter into a payment journey once again.

Point two.

When you've made the order, there is nowhere to cancel the order, even though on your website in the help section, you say there are.

Point three.

You send emails saying that items have been shipped, forcing you not to able to cancel orders. Then two days later you say the orders have been shipped.

Point four.

You buy goods from your company in good faith only to be told that you don't have the stock. This is theft and misrepresentation.

Please cancel this order and refund my payment of US$61.23. I did not receive my previous order for these products thereby making this order a double order. I now know that my previous order is being delivered in the next few days. I'm so sorry that I did not wait long enough for the previous order to arrive here. I expect that my refund of US$ 61.23 be promptly applied to my credit card.

Mister,
My NC: [protected] (sorry for my language, i'm french)
I order the 29/11/2018 for a price of 59.84 euros, I never received my order at my adress.
Nothing in my box letter, no paper, nobody comes or call me that I have un package.
I called you and someone tell me that it was distribuated on the 02/january, at what person, at what adress? no reponse.
I'm very disappointed, it was my first command, so please, I demand you to find a solution, it's not my fault, I think the postal not do his job very well, so, give me the remboursement or send me the order that I did'nt receive.

I hope you 'll give me satisfaction.

Thank you. Have a good day.

Sku 495365 thicken multi pockets hooded jacket $52.61 tracking number rx893847985cn.. It was shipped on dec.04, 2018 still have not received it. When I look it up it reads thet it is in transit on dec.11, 2018 so where is it it was shipped by air parcel register, cant find out where and when I will get it.$52.61 was taken out of my bank account and for me that is a lot of money nowdays.?
I can be reached at [protected]@yahoo.com or [protected]

Monsieur j'ai passé la commande numéro [protected] le 03 décembre 2018 ( j'ai commandé deux soutiens gorge) et je n'ai jamais reçu mon colis ! Mon adresse est le suivant MME ABDOU ALI Nahad 9 bis avenue Gallieni 4 eme étage Porte D, 77000 MELUN . MONSIEUR JE VOUS PRIE DE BIEN VOULOIR ME FAIRE PARVENIR MON COLIS DE TOUTE URGENCE CAR JE N'ARRIVE PAS À VOUS CONTACTER PAR TÉLÉPHONE.DANS L'ATTENTE JE VOUS REMERCIE D'AVANCE.

I placed a order for shoes on 12-07-18, was to arrive on 12-17-18, have not arrived. was charged, but no order. Ollie Anderson 24035 badger springs trail, Moreno valley. ca. 92557 please e-mail me about my order.can you tell me what happen are you going to send me my order if not will you please refund me my $78.78 as soon as possible. I trusted you, so now, please fulfill your word to me. I have order from you before an was very please with the order you seem to have a problem with filling orders for shoes. please help.