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NewChic
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1.1 263 Reviews

NewChic Complaints Summary

0 Resolved
253 Unresolved
Our verdict: Engaging with NewChic at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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NewChic reviews & complaints 263

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Newest NewChic reviews & complaints

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M
2:02 am EDT
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NewChic 3 pairs of same shoes I bought of different colors

I have been trying to get a refund and three times in a row they keep emailiNg me to measure my feet for proper size. I have explained from the beginning it was not the size not the size but t he improper design that was an ill fit. I have been told they would provide me with a n address. To return them .but, the postage would be very costly as it is in China. They are listed as a California Company and that is where I expect to return.otherwise they should post this prior to people people purchasing. I am out over $60 for the shoes alone. As of yet they have
E provided no address.

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M
6:08 pm EDT

NewChic clothes

Order details
Order information
Status:
Shipped
Order date:
May 29, 2017
Order no:
[protected]
Product list

Bowknot patchwork short sleeve o-neck princess dress for kids girl
Color:red, size:100cm
Qty: 1
£15.86

Gracila vintage long sleeve fake two pieces cotton literary dress
Color:red, size:uk 16 (our size:xl)
Qty: 1
£18.52
Subtotal
£34.38
Shipping method
Flat shipping
Shipping address
Mavra sattar
5 rugby pl, bradford bd7 2df, uk, bradford, west yorkshire, united kingdom
Payment method
Credit card
Total
Sub-total:
£34.38
Flat shipping:
£5.77
Discount coupons:newchic20app:
£-6.87
Total:
£33.28
1

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N
12:00 pm EDT

NewChic purse

I purchased a purse through your site on the 10th June 2017, it is now the 23rd June 2017, I have not received my order or even an confirmation email. The money left my bank on the 12th June 2017, please could you confirm delivery, my details are;

Nicola Anderson-McNeish
27, Harrison Close
Branston
Burton on Trent
DE14 3EF

I don't have any order number, or confirmation, please advise.

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B
7:14 pm EDT
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NewChic purchase of shoes

Ont the 17 May I ordered a pair of Rainbow colourful Striper mesh shoes, Paid for them the same day, paid Shipping & Handling of 9.35 Total $36.91. Delivery date was to be 6 June
On the 16th June I contacted the company & had a live chat with "Sky" and was told not to worry they would arrive - no problem.
Today is the 21st June and still no shoes.
I am a new customer & thought I would be giving this company quite a bit of business but with sevice like thisI don' know if I will.

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Update by Bergman
Jun 30, 2017 9:47 am EDT

Today is the 30th June - still no shoes. They are Summer Shoes and it looks like, if I'm lucky; I'llbe wearing them in the snow! I am not impressed. Vera Bergman

Update by Bergman
Jun 23, 2017 1:03 am EDT

I am a first time customer paid for& ordered rainbow colorful Striper Mesh shoes on the 17 May, paid for shipping with the order due 6 June. I checked with Newchic on the 16 June - live chat with "Sky" I was assured they were on the way - It is now the 22 June and still no shoes. I am not impressed with your service
Where are my shoes? When can I expect to receive them?

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M
M
m farrier
, US
Oct 01, 2018 8:42 pm EDT

I received wrong size shoes and keep emailing for a return label. They don’t even reply. What a sham company. Don’t purchase a single item from them. Ripped off.

J
J
juicyprosperity@yahoo.com
, US
Jun 30, 2017 12:57 am EDT

hi my name is Lareia smith i live at 2121 171st in hazelcrest

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B
7:57 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

NewChic - socofy leather hollow out breathable flower loafers size 5 yellow

On May 29 I ordered these shoes Yellow leather size 5 and paid $34.58 with Pay Pal. I got sent size 40 blue denim loafers that arrived June 14. Not what I ordered. Order number [protected]. Pay Pal case pp-[protected]. I sent pictures of the wrong shoes and shipping labels and waited. I paid with Pay Pal and escalated the case. I am not happy . I will not...

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J
6:39 am EDT

NewChic requesting manual payment when it has already gone through my credit card

This is the message I received regarding this order:

Sent from Yahoo Mail on Android

In regards to order [protected] ( for two pairs of woman's shoes)

Your transaction could not be processed due to; Payment cannot be processed. Please use an alternative card, or try using PayPal. Enter to your shopping cart now!

Thanks for ordering with us.

However when checking my credit card the payment has been authorised. I have contacted New Chic three times to query their email but no response at all. Is this a scam?

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M
3:47 am EDT

NewChic I bought 2 pair of shoes and I never received them

Hello, my name is Maria mejia I place a order of two pair of shoes (differents) on May 3rd and I paid by PayPal, reflected on May 5th as show in the pic attached. The total paid was $42.67, but I never received them. I need to know when they are supposed too arrive or how can I get my money back.

Thank you!

María Isabel mejia
[protected]
5945 Lee Vista Blvd Apt 101
Orlando, FL 32822
[protected]@gmail.com

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E
2:57 pm EDT
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NewChic I am complaining about the delivery of a shoe I ordered

Men Classic Color Blocking Hook-Loop Business Casual Leather Shoes
Color:Black, Size:US 8.5(Our Size:42)
1. I ordered this shoe on June 5, 2017
2. Order # [protected]
3. Price US$ 30.36
4. Payment confirmed - June 5, 2017
5. order shipped - June 8, 2017
6. Tracking # LW 403468178CN
7. Priority Direct mail paid US$ 11.11
8. Insurance US$ 0.91 . Grand total paid = US$ 42.38
Tracking result online shows the product is delivered in/at my mail box 06/16/2017 at 7.44 pm, I went to my mail box there is nothing like that, please follow up

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B
4:09 pm EDT

NewChic merchandise billed and paid but not delivered

I ordered 3 bras from Newchic on 5/8/17 and received conformation email of the order that day. The order number I received was #[protected]. The price of each bra was $14.00 and the total billed to my credit card was $46.54. I did receive 1 bra last month but have not gotten the other 2 bras. I checked my credit card bill this month and the $46.54 was paid to this company. I would like to request a refund for the items that I did not receive please.

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5:18 pm EDT
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NewChic product ordered on may 23 and money deducted immediately from my paypal account

Product ordered on May 23 and money deducted immediately from my PayPal account. As of today June 8, 2017 I have received no product, no order confirmation, no shipping information, no tracking, no communication about delays or canceled order... nothing!

Taking people's money and not returning goods and services as promised is illegal. I have emailed the two addresses provided to me for customer service and am awaiting some sort of response in the next 24 hours otherwise I will be reporting this to the authorities as a theft.

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M
3:25 am EDT
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NewChic lace breathable platform rocker sole shake shoes

my lace shoes which were ordered on the 16th April still hasnt arrived, -the number of product is as follows:- sku555496

i dont know what the problem is- the last time it was due to the weather now im told because of the holidays in CHina. its still not an excuse - i have ordered from you before and never had trouble... At the same time i order something from another company and already received this- whats your resaon now----i ordered the shoes because i liked them and i need them My order number is :- [protected]

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S
9:41 pm EDT
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NewChic no delivery of paid item since april! no communication to date!!!

I sent an email 4 days ago and nobody has had the decency to contact me or respond or explain ever since placing my order in April.

I placed an order on 16 April 2017 and it was shipped on the 25 April 2017. I need information and assistance in tracking my parcel that was last updated on 11 March at 10:17am to be out for delivery with Echo. It is now June and I have had no update nor has one gotten back to me with regards to my parcel. It should have been delivered already, worse because there's absolutely NO UPDATE FOR APRIL AND MAY!

WHERE IS MY PARCEL?

Don't tell me to liaise with the carrier or courier company because I've sent them the exact same email. Should this issue not be resolved and should I not have my bag by next week 9 June 2017, I want a refund and cancellation of my order. You can't tell me it takes 2 months for no update on order status. Even the dates don't make sense if order was placed in April but carrier shows March.

You guys seriously have a lot of explaining and investigation to do. I WANT ANSWERS WHERE MY ORDER IS!

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S
S
shileen
, ZA
Jul 13, 2017 6:55 am EDT
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apologies invoice to be sent to JIMCInvoiceRequired@postoffice.co.za

S
S
shileen
, ZA
Jul 13, 2017 6:55 am EDT
Verified customer This comment was posted by a verified customer. Learn more

opologies invoice to be sent to JIMCInvoiceRequired@postoffice.co.za

S
S
shileen
, ZA
Jul 13, 2017 6:21 am EDT
Verified customer This comment was posted by a verified customer. Learn more

hi

since your in south africa try using the http://www.southafricanpostoffice.post/ weebsite put in your trcking no

it would also help if you sent your invoice to jimccustomerservices@postoffice.co.za so your goods can clear through customs.

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D
10:58 am EDT

NewChic men's stitching loafers size 9.5 uk size

Ordered them over 6 weeks ago paid on PayPal via Pinterest advert !
Still awaiting delivery needed for upcoming
Holiday at end of June ! I was under the impression it would be only week or Two delivery could you please look into this order and inform me when it will be leaving your premises ? There are some nice other shoes I am interested in and my wife was impresssed with the quality also .
Thank you

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11:24 am EDT

NewChic silk roses

I was charged $51 for 4 bouquets of red silk roses. This purchase was made April 18, 2017 and I never revived the item or a confirmation email. The order number is [protected]. I tried logging on and it says I haven't signed up but then when I try signing up it says the account already exists. Please email me at [protected]@hotmail.com and send me confirmation as well as a tracking order. If I do not receive the order this will be reported.

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G
2:52 pm EDT

NewChic shoes that I am trying to exchange since april

Seller's transaction ID: 1JK866026C616544G

Transaction date: April 5, 2017

Transaction amount: -$33.65 USD

Your transaction ID: 9DV46945CU8283507
The shoes that I have ordered came 1 size too big and after long back and force with requests to send to photograph shoes email photo back to them- silence for 4 weeks.I only wanted to exchange for a proper size. I had to involve PayPal in order to resolve it. Now is a tricky part- PayPal will refund money and I have to send shoes back to China. Cost of the shipping is as much as cost of the shoes.

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D
9:34 am EDT

NewChic 2 bras

I would like to return them. Do not fit at all. The cups are​ different sizes. I ordered different sizes as it says on there to order larger I did order larger and they still don't fit correctly. I ordered two different colors which were very nice I like the print on them the lease and everything but the fit does not work. I would like the money returned to my Paypal account a credit please would be nice.

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E
9:22 am EDT

NewChic sexy floral printing lace bra's

I ordered 3 bras and haven't received nothing. order date was 04/18/2017, Order number is #[protected]. SKU451108 total amount charged 45.91. I want my money back or send my order overnight, I am extremely upset you have not sent me what I paid for, if I don't receive my order I am reporting this to the better business bureau. I have a copy of your receipt that you sent me. Please rectify this problem immediately.

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Update by Eastiegirl
May 21, 2017 9:29 am EDT

I ordered 3 bras cost me 45.91, have not received nothing in over a month. order nmber #[protected] order date 04/18/2017. SKU 451108 14.00 eachship date the 05/14/2017. I want my money back immediately LAuren Kootz 94 Saxony B circle Delray Beach Florida 33446 phone [protected]

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5:30 pm EDT
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NewChic 4 pairs of shoes and backpack

I order four pairs of shoes and mini backpack which was just delivered to me. Three weeks ago I received a message saying that they did not have what I orders. I even received an e-mail three weeks ago showing me pictures of items I did not place I cancel the order. But yet I received shoes that your company did not have. Why send the order if you did not have it in the first place. I would like to return the package and need further information on how to return and receive my refund. I am only keeping one pair of the shoes purchase. My name is Michele Dunn my address is 1348 Ames Place NeE, Washington DC, 20002 my email is m.[protected]@gmail.com

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M
7:43 am EDT

NewChic counterfeit items. refund refused

I paid extra for "expedited delivery" and then waited nearly a month for the item to arrive. When the item finally arrived I discovered that it was a fake/knockoff item and moreover it was second hand. Most of the lining was ripped and torn away from the jacket, it was covered in scuff marks and the shape was not as indicated on the site, ie - it's been stretched out of shape out of prior use. NewChic refused to acknowledge any responsibility. After I contacted them, they waited over 14 days to reply to me and then in their reply stated "Sorry you've gone over the 14 days in which you're allowed to raise any issues"

I'm in the middle of trying to rectify the issue with PayPal, but they're expecting me to pay for the return delivery myself, which is £40. Meaning that the amount I'd have left over from my refund would be meaningless. Avoid at all costs!

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12:24 pm EDT

NewChic received 2 orders.

Received my order and a few days later I received another order I do not know how the second order went through! What can I do, I received a message on line to contact you with the info, so here it is! Thank you Liz Swartz. My e mail is [protected]@ yahoo.com. The invoice numbers are [protected] and [protected]. If there is any way I can contact you by phone I would appreciate it, Both orders were made on 4/18/2017. I ordered 2. card holders and I loved them, but I sure do not need 4 of them!

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NewChic Customer Reviews Overview

NewChic is an online fashion retailer that offers a wide range of clothing, shoes, bags, and accessories for men and women. The website has received a significant number of positive reviews from customers who have praised the quality of the products, the affordable prices, and the excellent customer service.

Customers have reported that the clothing and accessories offered by NewChic are of high quality and are true to size. The website offers a wide range of styles, from casual to formal, and customers have found the selection to be diverse and trendy.

The prices offered by NewChic are also a major selling point for customers. Many have reported that the prices are significantly lower than those of other online retailers, making it an affordable option for those on a budget.

In addition to the quality of the products and the affordability of the prices, customers have also praised the customer service offered by NewChic. The website offers a live chat feature, which allows customers to get in touch with a representative quickly and easily. Customers have reported that the representatives are friendly, helpful, and responsive.

Overall, NewChic has received overwhelmingly positive reviews from customers who have praised the quality of the products, the affordability of the prices, and the excellent customer service. If you're looking for trendy and affordable fashion, NewChic is definitely worth checking out.

Frequently asked questions (FAQ) about NewChic

Expand Collapse all
Is NewChic a legitimate online store?

Yes, NewChic is a legitimate online store that sells a variety of products.

Can I trust NewChic with my personal information?

NewChic has a privacy policy in place that outlines how they collect and use personal information. It is up to the individual to decide if they feel comfortable sharing their information with the company.

Is NewChic a safe website to make purchases from?

NewChic uses SSL encryption to secure all transactions on their website. They also offer various payment methods to ensure safe transactions.

Are the products sold on NewChic authentic?

NewChic sources their products from various suppliers and manufacturers, so it is difficult to verify the authenticity of all products. However, they have a return policy in place for unsatisfactory products.

Does NewChic offer good customer service?

NewChic offers customer service through email, live chat, and phone. Some customers have reported issues with customer service, while others have had positive experiences.

Is NewChic a reputable company?

NewChic has been in business for several years and has a large customer base. However, they have received mixed reviews and some complaints about product quality and customer service.

Are the prices on NewChic reasonable?

The prices on NewChic vary depending on the product. Some customers have reported finding good deals, while others have felt that the prices were too high.

Is NewChic a scam website?

No, NewChic is not a scam website. They have a legitimate business model and offer a variety of products for sale.

Does NewChic offer free shipping?

NewChic offers free shipping on some products, but it depends on the product and the shipping destination.

Does NewChic have a return policy?

Yes, NewChic has a return policy for unsatisfactory products. The specifics of the return policy can be found on their website.

Does NewChic offer tracking information for shipments?

Yes, NewChic offers tracking information for shipments. Customers can track their orders through the website or through a tracking number provided via email.

Is NewChic a Chinese company?

Yes, NewChic is a company based in China.

Are the sizes on NewChic accurate?

Some customers have reported issues with sizing accuracy, while others have found the sizing to be true to their usual size. It is important to check the size chart provided for each product before making a purchase.

Does NewChic offer discounts or promotions?

Yes, NewChic offers various discounts and promotions throughout the year. These can be found on their website or through their email newsletter.

Does NewChic sell counterfeit products?

NewChic does not intentionally sell counterfeit products, but it is possible that some products sourced from suppliers could be counterfeit.

Are the reviews on NewChic trustworthy?

The reviews on NewChic are from verified customers, but it is important to keep in mind that some reviews may be biased or fake.

Does NewChic have a social media presence?

Yes, NewChic has a presence on various social media platforms such as Facebook, Instagram, and Twitter.

Is NewChic a fast shipping website?

Shipping times on NewChic vary depending on the product and the shipping destination. Some customers have reported fast shipping times, while others have experienced longer wait times.

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Contact NewChic customer service

Phone number

+852 8193 1379

Website

www.newchic.com

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