New York Sports Club [NYSC]
reviews and complaints

I can't find how to complain to "corporate management". The way this gym has degenerated since NYSC took over ownership/management should be criminal. Too many machines are broken. The place is filthy. Things as simple as the heat being on or replacing burned-out light bulbs are ignored. You should be charged with management maleficence. The "manager' Jackie must be someone's niece! Please call me if I could help. [protected]

Allow me to introduce myself. I've been a member at Lucille Roberts for the past 3 years and a new member to NYSC since March 2019.

I was introduced to a gym in 1986. I became a lifetime member of Jack La Lanne/Bally Total fitness in 1987. Later in 2005, I was an instructor for Bally Total fitness for about 7 years. In my years of being a gym member/instructor, have I ever experienced what I'm about to write, nor did I ever treat a member in this manner.

The gym environment has been instrumental in my health, happiness and overall well being, as I'm sure it is for most of the members in a gym. This is my happy place where I look to feel good and where I'm inspired by so many amazing instructors.

Due to injuries, I stopped teaching but I never stopped working out. When I moved to back to NYC from Jersey 4 yrs ago, I found Lucille Roberts. I very soon had a gym family again. I then decided to upgrade my membership. This would allow more variety in my workout and more results. On March 1st, 2019 duel membership kicked in. I was super excited that my schedule would allow me to spin at NYSC. Lucille Roberts Grand Central does not offer spin and I was over the moon that I no longer had to spend $30 per class at Soul Cycle. It got so expensive I had to stop spinning and as a former Madd Dogg Certifed instructor...I was missing my spin.

Upon joining NYSC Grand Central I was told that Tamara Jackson was the best spin instructor. It must hold true because her class is always full to capacity and until today (04/4/19), I had only been able to take one of her classes.

Today, a friend texted me and asked if I was going to LR or NYSC. I had checked 1st thing in the am for Tamara's class but it was full. That afternoon when my friend texted me, I checked again and to my surprise, I got a spot. Whoohoo!

Of all days I got stuck at the office and was so disappointed that I'd miss the class ( it tried to cancel on the app but was unsuccessful) so I sprinted out of the office hoping to at least catch a good 1/2. I was almost certain that someone had grabbed my bike but I was going to chance it and prayed that an empty bike still had my name on it.

As I ran past the spin room, I saw an empty bike! I quickly changed and ran into the spin room; wait for it...buzz kill. Ms. Jackson walks up to me and said, "Nope, you can't take this class we already started and we already climbed one hill. HUH? She then said, " I don't allow anyone to be late to class!" HUH? Now...how was I suppose to know this; I had only been in one of her class.

Why would she not allow me ( a paying member with a reserved bike...that was clearly available) to take the class? Why didn't she wait till after class and pull me aside and say, "BTW, please don't come late, next time I won't allow it." The bike was empty and I was present and yet I was asked to LEAVE? I walked out thinking...what just happened? How can this even be possible that I was just discouraged from a workout? HUH? (again, very confused)

Now understand this, I'm speaking from a former instructors perspective and a member:

As an instructor, we are there to mentor, motivate, coach, guide and inspire members. Including but not limited to members who struggle with life, health, depression, weight, stress, and members who are there just because they love to work out. Guess what? I walked out of there never wanting to go back. She killed my high, my expectations, my desire to ever want to step foot in her class and/or maybe even NYSC. Is this the message you want to give your members. I'm disgusted, irate, really in shock, not to mention humiliated.

I would also like to mention that on my way out, I asked for a manager. The gentleman at the desk pointed at the young lady. I asked the young lady, "are you the manager?' Without any eye contact, she said "I'm the sales manager. If you want the gym manager, here is his card." Wait...What? What happened to "I'm the sales manager, is there something I can assist you with?" Really? This day could not have gotten any worst.

Is this what I pay money for? Is this what I upgraded my membership for? Is this how I should expect to be treated at NYSC? Life happens and working in NYC is stressful. I don't need to go to "my happy place" and be treated like a piece of _____ just because I was stuck at the office; making money to allow myself the luxury of being a gym member. When dealing with people/public one must have couth not ego.

I will never return to Ms. Jackson's class but I do expect a formal apology from her; at the very least. Unless this is acceptable by upper management and this is how I should expect to be treated at NYSC.

Thank you in advance for your time.

Respectfully,
LR00019316

I have been a member of the Croton on Hudson for more than 1 year because they have a ton of treadmills.in the past two months at least half of the machines have been broken. Only half of those that are broken have signs on them so that you know that they are not working. Three separate times I have gotten on machines and starting running only to have them shut down on me. When I told the Manager, Brett on Sunday (3/17/2019), and he said that he is doing everything he can do. I told him that they need a new contractor because the machines are not getting fixed week after week. He said that that's all he can do and if I don't like it I can leave. Is this really the philosophy of NY Sports? If so, I am leaving.

Cancelled membership at the 86th street location in brooklyn. I was told a $10 charge will be on my statement that I agreed to. March 9th a $10 charge was there along with a $59.99 charge. Called the third ave location on 3/11 at 3:07pm to dispute this and spoke with a girl that was extremely rude. I asked to speak to a manager she claimed to be one and proceeded to tell me my charge can not be refunded she refused to hear me out or help me. She then proceeded to act as if she could not hear me and hang up on me once I asked to speak with someone in a higher position. She hung up and when I called back multiple times for about a duration of a half hour the phone was not answered. This behavior was rude ridiculous and totally unacceptable.

Besides the horrendous experience I still need my refund as this membership was cancelled before the year was up and I have been getting charged for months when I have not used this membership due to my pregnancy. The woman at the 86th st location did not inform me of this charge. $59.99 is totally invalid and i'd appreciate a refund as I am a customer for many years.

Date of Incident: 11/05/2018
Client #: [protected]#

I was notified by the personal trainer that I hired on the day after my three-month membership was up that I had to submit my 30-day notice. FYI: This was never mentioned up until the three-month mark. I was very dissatisfied with the service that I received from the trainer due to his lack of willingness to accommodate my schedule and repetitive workouts. Nonetheless, I notified the manager about the "cancellation" and was told that I would be charged for the month of November 2018, which at no moment have I agreed to. Ms. Phyllis Medina offered more training sessions with another trainer, which I am not interested in. The disappointment in NYSC, such a big chain of gyms, is unbelievable. I was notified by one of the representatives at the gym in February 2019 that I was going to be sent to collections if I did not pay the "past due" amount of $380 for training for the month of November. I went to the gym to speak to the GM and after being redirected to call him the following day, which I did, my efforts were to no avail. He refused to help me and redirected me yet again to Ms. Phyllis Medina. I am extremely dissatisfied with the level of customer service that I have received and not to mention the lack of care for the building. I don't think that anyone should be working under a water leak in the middle of the room that you are working in, or dealing with the women's locker room being flooded. Ms. Medina also took the liberty of sending me a link of membership notices. A link that did not work. However, upon looking on the NYSC website I noticed that there is a 30-day notice for Gym memberships that is stated clearly; but the only information available for personal training is that there is a three-month non-cancellation policy. Which I did follow through on. My three-month personal training session was up on November 4, 2018. I hope that in writing this email I can receive some assistance. Please feel free to contact me. My email is [protected]@gmail.com

The lack of customer service at NYSC is terrible! I had frozen my membership and it was unfrozen with no prior notification and have been charging me for months including a renewal fee. I have tried to call the city hall location 5 TIMES and the manager has not returned my phone calls. When I reached another location manager (who was very nice) they tried to credit me a couple months fees but that's not helpful as I do not plan to return anytime soon. In fact I am going to cancel the membership. Not to mention that the cost of attending NYSC compared to what they offer is a disgrace! The facility equipment is old and constantly broken.

I am going to the NYSC over the year now, but the problem is they always charge me the late fee for $15 which is really bad, saying that that my card was declined, which is not true. I always have to argue with them about that. I am going to the location that is on 3rd ave and 91st st. Almost every month they try to charge me. Moreover, they are called elite gym, but there is no hot water in the locker room. People cant take normal showers.

The studio I use on Mondays and Thursdays is excessively cold and the studio is always strewn with workout equipment that me and other members have to clean up since Zumba requires space and (clutter-free) movement.
Inhave been wanting to talk to someone regarding my monthly rate since I signed up for $19.99 fee in 2015 and have been paying $49.95 yearly for my rate to have stayed at $19.99. Today I am paying $36.95.
Speaking to a manager (first initial N) regarding the frigid conditions in the studio has been frustrating since that particular person has no professionalism.
I would like this Glendale facility to be reviewed because something has to improve. thank you.

I got a membership at nysc on august of 2017. I was told that I needed a passport membership if I wanted to use other gyms, after declining because I couldn't afford it, the employee tells me that he'll be able to give me passport anyway, ofcourse I say ok! Everytime I used another gym I asked if I wasn't gonna be charged (I was new to gyms and I wanted to make sure). They would say yes I would be charged, so I would call the man who helped me join and he'd speak with the front desk so they would accept my passport, after a while of going to the gym and continuously asking if they'd accept my passport and them saying "yes, there's a note on your account that says you can" I stopped asking because it was honestly exhausting and I felt safe at that point.

A year later, november 2018, I lose my card so I thoroughly check my statements to see if anyone was making charges, I notice in one week nysc charged me 3 times so that's when I was alarmed. As I kept scrolling through my bank statements I noticed they were charging me every single time I went to the gym since last year! I had little over 500 dollars of extra charges, on top of paying monthly for the membership.
I immediately go to the gym, naturally, to cancel my membership immediately by going to the mercer st. Location and fill out the cancellation paper work. Shanna blackburn gave me the cancellation paperwork and her card so I can call and she can further assist me with my situation.

I continue to call to try to get a refund or some solution, and the manager shanna tells me that she will contact corporate and try to do something about it, give me half refund and half credit, or all credit. I sent her my bank statements with all the extra charges.
She never calls me back, so i'd keep calling, she would always forget my situation (since I assume this happens alot). At some point she avoided my calls, said she'll call me back and never would! One day she tells the front desk employee, to tell me to call the next day and speak to another manager. So I call to speak to brenda fantasia who tries to help me even less after I explain, she tells me she'll call me back, never does.

The next day I call again, brenda tells me she can waiver 60 out of the 280 dollars I owe! What! At this point i'm confused, my thoughts are that they yet again don't remember who I am. She tells me I cancelled in january! When I filled out paperwork in november. And that id need to show proof that I actually cancelled in november. What did they do with the paperwork I filled out?

So not only did they not even try to solve my situation of extra charges, they didn't even remember what I was talking about, because they didn't care! But they did manage to continue to charge me!

After reading other complaints on yelp and on other sites I wished I had verified before and noticed that this is a scam gym!
The managers of mercer st. According to all the complaints i've read and my own experience do absolutely nothing except, offer no solutions and tell people they will call back and never do. If I was the only one going through this I would consider, but it's overwhelming how they always thought I was someone else and how so many people are going through this

I've never been scammed so badly out of my money! And to think a company that seems reputable on the outside can steal money and be so sketchy baffles me.

A fair solution would be a refund for the extra charges i'd perhaps even accept credit.
And I definitely would like the charges for their failure to complete my cancellation entirely waived! How is it my fault that after I filled out the paperwork on november and they decide to officially cancel it two months after!

Hi my name is Arthur Olivari I have been affiliated with the Glendale NY facility for 7 yrs. Throughout this tenure several managers have passed thru, as of this date the inconsistency in management has risen to a new level. The current manager is a virtual unknown, I have submitted several email communications with no reply, after 9 business days I received a boiler plate answer.
My communications were about sanitation and price increases, I cannot imagine that it would take that much time to give a standard reply. Basically stating their is not I can do on pricing and totally ignoring the rest of the communication.
Subsequently, I submitted a cancellation form, I was then contacted by Angelica Vargas who was able to address my payment issues, she should be formally commended for the "I can help attitude" vs the managers " I can't help" attitude.
I can forward the previous communications with your manager if needed, as previously stated I was extremely disappointed how a NYSC manager was so willing to sever memberships.

I have spoken to Michelle at the NYSC Astor location at LEAST 15 times regarding unauthorized charges. Every time I speak to her, she must contact the general manager and promises to give me a ring at 2pm the same day (as I call first thing in the morning). The woman has NEVER followed-up with a phone call. One day, I was in the neighborhood and decided to drop-in. The general manager was there that day and 'processed' my refund of $330. She stated it would be mailed within 30 days to my home. Of course, it never happened, hence this review. I've called several times and received courteous words, but never a follow-up to my concern, but most importantly, NO REFUND. Unfortunately, this has been going on for 13 months. I will never step foot inside this gym again and tell all of my friends to STAY AWAY! I cannot believe how unethical and unprofessional management is at this place! I want my money back!

I have joined nysc 3 years ago and my membership fee doubled during that time.

At what point do they stop increasing the membership fee before we all leave and go to another gym.

I have sent emails to the nysc office and have yet to hear something.

Its very disappointing that we get charged and charged more money but the club has yet to show improvements.

Hello,
I would have rather spoke to someone but after 15 ring there was no answer at [protected].
The spin bikes at the Syosset, NY club are badly in need of repair. As an avid spinner and long time member of NYSC in Commack, and Deer Park, requesting service on bikes has always been an issue.
With so much competition in the neighborhood, is is surprising that they are not repaired in a timely manner or at all in this case.
The problems are: seats on the bikes are often pointed in a downward position therefore not comfortable to ride on.
When standing and on the bike in position 2 or 3 there is a clicking, the pedal stroke is not smooth. This makes the ride not only uncomfortable but distracting. There are loud noises coming from bikes while riding them, they need lubrication to the gears perhaps. These examples are due to overuse, no maintenance or routine service.
Thank you for attending to this situation.

Mike rossitto

Lied me to about my contract told me he's going to send me to collation after I paid for a whole year and never went to the gym I live now in Florida and told him my situation and he hang up the phone one me and said I'm banded from the gym and also going to be sent to collation 💩💩💩💩💩💩💩💩👺👺👺👺👺👺👺👺👺👺👺👺👺👺👺