New York Sports Club [NYSC]
reviews and complaints

Joined and everything was fine.
Moved and had to cancel my membership.
Cancelled 1 month in advance and received a SIGNED letter that verified my cancellation.
They continued to bill for 3 more months.
I called and suddenly nobody was ever available to help.
"Manager unavailable", "manager on a conference call, "manager stepped out".
Threatened them with the Attorney General and the Better Business Bureau. The changes stopped.
I called and demanded a REFUND for the last 5 months of changes. SAME RUN AROUND. Nobody available to help.
Dishonest, unscrupulous, pathetic business model of squeezing every last dollar from young people with minimal resources. They know that most people will eventually give up. Lame, lame, LAME!

Good morning,

I live in the Morris Park Area and the pool has been out since the beginning of the summer. We have been told that the club is waiting for the state to issue a permit to reopen the pool. It is July 25th and nothing has happened. Who is ultimately responsible for following up with the process? We need access to the pool for exercise and swimming lessons.

I went on Feb. 15 in person to cancel my membership. The person at the front desk assure that he pass the information to the manager. I went on May 1st again to see what was going on because I was still getting charged. Spoke with a manager and offered to give me a refund for the discrepancy. I
went again on June and spoke with a different manager and was given different information. Management team unprofessional and gave false information about canceled membership. Went to the facility three different times. Nothing is resolved and offered a refund for their mistake. No refund.

West 73rd & CPK NYSC facility
-Treadmills in lower level have ripped belts with no "Out of Order" signs
- Treadmills in main area are constantly out of order
-Several machines are missing weight stack pins and the attachments are beat up and rusted.
-Many pieces cardio equipment don't have working monitors.
- Leg Extension machine padding and upholstery is ripped or exposed

In February 2019, i was trying to cancel my membership in local Midwood, Brooklyn gym location. The employees there told me that they don't have manager in the facility and they are not able to cancel my membership, but they have a substitute who is visiting the location couple of times a week and they will pass my cancellation request to him/her and they will call me to confirm. That never happened, within 3 months iw as calling/visiting the location trying yo cancel this membership but every time they were unable to proceed as there were no manager, feeding me with nonsense about passing my request to someone. I called the main office but they refused to help me, saying that i should resolve this in local gym. For the whole time i was battling this irresponsible lack of organizational management, the gym kept charging me for services i was not even using! I had nothing to do but block my card to avoid them charging me more.

Finally they hired a manager in March 2019 and he started the cancellation process. He said that before he can cancel the membership he needs to submit a refund for me to clear the balance, and WOW it took him another 2 months till June 2019 to let me know that "somebody" declined the request because of lack of EVIDENCE ! The business has NO manager on duty for 3 month, is this not an EVIDANCE? Due to their absolute disorganization i already lost around $100 and now they are threatening me with collection agency ? I cannot stand this absolute unfairness and hope at least someone can help me. Why i have to pay and being threatened because the business is not organized.

Tetiana

My client ID #9041433. The PT was after me for a while to get a Personal Training services. For a month I was trying to avoid the guy telling him that I have numerous back problems and that the services are very expensive. Then Abraham Schwartzberg caught me in April saying that there is a sale on PT. I gave in and purchased a 3 months contract for Personal Training. I have advised the PT that I have back problems. He told me himself that he can see it for himself, that my back is very weak. First month all 4 sessions, I was arguing with him bringing trying to reduce the waits size or refusing to do certain exercises. Which made me wonder who is the professional here? The contract was signed on April 28th and my card was charged for the first month of the contract. Everything went well for the first month. Then on April 28th the 2nd charge was made on my card and I took 2 more sessions. After that 2nd session on May 6th my back got hurt. Since may 7th I was in contact with Mr. Schwartzberg advising him on the status and pleading to cancel. Then I was trying to reach the manager for a week to provide her with the doctors note and my request to cancel. However, my card was continually charged and my numerous requests to cancel were ignored. I had no choice but to dispute the remaining amounts under the contract with the credit card. And while this dispute is in works, I saw last night on June 20th that PT scheduled other sessions that I can't take due to the medical reasons. Communication with PT is attached. Cancellation request along with the doctor's note is attached. I already have a bill from the doctor, if you need it. Please help me to cancel the contract and rectify the situation with the charges for not fulfilled contract.
Respectfully,
Alla Eleon
[protected]
[protected]@juno.com

Syosset NYSC has a new manager and ever since she started her position, there have been several problems with the babysitting service. Members pay extra for this service and rely on it. It's a way for mother's to stay fit, be healthy, and feel good about themselves. The new manager implemented a 8 children rule to the babysitting service, which has never been implemented in the past. Members we're always accommodated and if there were too many kids in the room, another employee helped out. This new manager, Brianna Lent, means to turn away mother's who travel with their young kids if the limit is reached. This is a horrible and disgraceful business practice. If that's not bad enough, conveniently, the babysitting room has been closed the last couple of days due to a flood. Again, no accomodations were made for members, no communication, and mother's were turned away after traveling to the gym with their young children. It's May 15 and we are told the babysitting room will not be open until May 21, the earliest. This is unacceptable. A refund should be offered.

I went to the Glendale location on march 3rd to cancel I was told a manger would call me back. However never got a call. I continued to receive emails about non payment in may so I contacted them to find out why am I getting these emails an I was told the manager left a message for me an I never called back even tho she confirmed to me I signed the cancellation paper 3/3/19 she also said I owe a balance I told the manager I would not pay a past due balance for something not my fault. Later that evening I get an alert that 69.99 was charged to my acct from Glendale nysc. The location was closed when I saw the charge so I will contact my bank, the gym in the morning an if I have to a lawyer because at this point I'm being scammed . I need answers!

Used the club for a year and cancelled membership in October 2017. Have not used the club since then except when thought about starting again and went once in Feb.
Realized with accountant Ive been being charged monthly since 2017. Never received any marketing or receipt email from them in all that time. Was just told its because the person who signed me up initially never fully processed my application and even though they have the correct email for me they never fully entered into the system.

I got a free day pass online and went February 3rd so use the facilities to see if I wanted to rejoin. The check-in lady seemed confused and just let me go in. Im wondering if she didn't understand why I was using a day pass if I was a member. Of course she didnt say anything otherwise I would have started trying to figure this out.

My 15-year-old son who went to this gym for two years taking private swimming lessons without ever having a problem decided to rejoin under a student membership just a couple of months ago. He innocently took a picture of one of the lifeguards who is completely dressed in her one piece bathing suit. She called a mngr over and claimed that she couldn't work there anymore bc a 15 yr was taking a single picture that was never actually taken. So They revoked his membership without any notification or warning because of very young lifeguard wasn't trained or experienced enough to make a better judgement cool and neither was the manager knowing that there are absolutely no signs posted and it is not specified in their own contract. This is the first and only occurrence. They should've called him over, advised him that he couldn't take a picture and it would have been a learning experience. The way they handled the entire situation is uncalled for. I want everyone to know that there are absolutely zero signs posted in New York sports club White Plains against taking photos it is also not specified in their own contract which I have a copy of. I am sure it is not the first picture of her or other life guards being taken in the pool area. I'm having a problem getting in touch with the corporate offices as no one is willing to give me their address or telephone number #.