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New York Sports Club [NYSC]
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New York Sports Club [NYSC]
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1.2 185 Reviews

New York Sports Club [NYSC] Complaints Summary

7 Resolved
177 Unresolved
Our verdict: If considering services from New York Sports Club [NYSC] with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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New York Sports Club [NYSC] reviews & complaints 185

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3:01 pm EST
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New York Sports Club [NYSC] contracts

I am a member at your club in Greenpoint and up until a few days ago was very content with the facilities and services that you offered. Upon signing up for my membership I participated in your fitness evaluation. I was paired with Taylor who I thoroughly enjoyed working with, and after our initial consultation decided she would be the best person to work with and signed up for 3 month of training sessions. I was excited about joining your gym and was confident that with Taylors assistance I would be have the foundation to get myself back in shape.

However, due to unforeseen circumstances, such as a death in my family on my end as well as personal circumstances on Taylors end we had only gotten through half of my appointments. Even though we had only gone through half the appointments, the end of three-month time frame, the appointments had been allotted for, was soon approaching. Whenever either Taylor or I was unable to make an appointment throughout that time period we had a verbal understanding that we would make that time up. However about 3 days before my three-month period was completed Taylor informed that she was no longer working with NYSC. At no point was I notified by management about meeting a potential new trainer or was any attempt to contact me to fulfill the remaining appointments. Which I still, have yet to have arranged or scheduled. Yet somehow at the end of my initial three-month agreement, I was signed up for more sessions without my knowledge or consent

Once I discovered the charge, I immediately contacted the Greenpoint branch about the issue. The response I received was that I had signed a contract stating that I had 30 days to cancel and I was responsible for these charges and that nothing can be done. However, upon signing this contract there I was told I'd have 3 days not to cancel and that it had to be done in 30. When I signed up for my initial membership your employee made sure that every cancellation aspect of my membership was stated and understood. Yet for some reason when it came to my considerably pricier personal training sessions, the cancellation points, were merely stated as 3 days not 30. Even after my recent review of the contract the language is very loosely worded. In lieu of such language as "must" & "required", there is instead use of the word "may". Regardless, as local business owner in the area, the very nature of the situation comes across as, I'm sorry to say, shady. To have your clientele be misinformed about a contract by one's employees, is concerning and says a lot about your business practices and staff training abilities. To add insult to injury the blatant disrespect that I experienced from the fitness manager as well as the area fitness manager was completely unacceptable. Perhaps if I were a man I would have been treated with more respect. As opposed to being treated like a whinny female.

All this combined gives me pause, as to why I would continue to affiliate myself with your business. As I stated at the beginning, up until recently I have really enjoyed your gym, however there are multiple competitors in the area who would appreciate my business.

Please let me know if you fix this problem and refund me my money.

Irene

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3:33 pm EDT

New York Sports Club [NYSC] membership

I had a membership for $50/month. They raised it to $70/month without telling me. I tried to cancel and an employee offered me a rate of $25/month and an Elite membership. I started going to Elite clubs and realized NYSC was charging me $20 per Elite club visit. I have been trying to cancel since July and the managers are actively ignoring me calls

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3:26 pm EDT

New York Sports Club [NYSC] cancellation issues

I am having hard time to close my account with this gym. you have appear in person in the gym and submit your cancellation request. then you have to wait for another person to call you to process your cancellation. Someone called and left me vm and I returned his call but the club said the person called me in a lunch break and only he can process cancellations. She made me wait 2 mins on the phone just to give me this information.

I think the club makes all unethical attempts to stop people from closing accounts. I'd never sign up for this club again. they have to have an option to cancel in their website rather than going thru all this pain.

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6:23 am EDT

New York Sports Club [NYSC] unauthorized credit card charges

I signed up for NYSC in July. I went to the Varick St. location with Anthony and was told that with my corporate membership I had access to all gyms. After that, I started going to the TMPL West Village location when it opened to see what it was like, and the 23rd and Park location, because those are closest to my work and apartment. I consistently signed in to each of those gyms and no one let me know that I was being charged for it, so when I saw the charges on my card at the end of that month - I immediately called the TMPL location to find out why.

I spoke to a woman there and explained the situation, she then told me that this was because the gyms charging were elite gyms and that I had no access. I told her I had no idea there was a difference in using any of the gyms because I was told upon sign up that I could use any gym, and offered to upgrade as long as these charges would be resolved. She then told me that they would credit my account the money that was wrongfully charged, and that from there on out I would be upgraded.

I didn't want a credit to my account, I wanted a refund, as this was money that was taken out of my bank account so it should have gone back, but I agreed hoping this was the end of the issue and then that I would not get charged the next two months because of that credit.

Unfortunately, the next month, this all happened again. I was charged for using these "Elite gyms" again each time and all of these charges have since been added up to over $250.

I called TMPL again, and this time a woman named Mallory said that none of the notes from my previous conversation were on my account and that if I wanted any credit or refund I had to talk to someone at the Varick St. location because they are the ones who signed me up and didn't give me all of the information. I said fine, that I would speak to them but that I wanted to make sure I was upgraded now so that this wouldn't happen again - she sent me an email saying I was now upgraded after I sent my proof of work.

After that, I was also then charged another sign up fee - after I already paid that back in July. The dollars continue to add up.

I call Varick Street multiple times and speak with Mario, and eventually make my way to the office to explain I need this resolved and I do not want a credit to my account at this point - over $250 has been taken out of my account that was not supposed to, I do not want to pay for these months of membership upfront with a "credit" especially because this "credit" was promised to me in the past already and nothing has actually been true, taken care of, or resolved. Mario explained that he requested a refund to corporate and that it was denied.

I have tried calling the number online for corporate and will continue to but this is by far the worst customer service I have ever received. Not from Mario - but from this company. These issues and the denial of refund after the agreement of all of these managers and workers at the club is absolutely absurd and I don't even want to be part of this gym when all of these issues continue to reoccur and be wrongfully ignored on NYSC's part.

I am entitled to a refund for all wrongful charges since July. That is each charge from TMPL, and 23rd and Park, along with the additional sign up fee for trying to upgrade and resolve this issue - which is consistently ignored.

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8:32 pm EDT
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New York Sports Club [NYSC] billing

My account was charged $15. Decline fee twice and $20. For the use of a different gym. The card On the gym was closed due to prior fraud charges.
Why can't someone call, email or text instead of automatically charging these fees?

I really feel like closing this account! I have been with NYSC for over 15 years,
Is it possible to waive AlL those fees?
Betsy Guzman
[protected]@gmail.com
[protected]

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9:55 am EDT

New York Sports Club [NYSC] membership fees applied months after cancellation

Hello,

I canceled my membership at Rego Park NYSC in late June/early July. I have since been charged the monthly fee for September and October. I was told by the manager that I would only get charged once more for the month of August. This.. after repeatedly trying to get a hold of him by calling and emailing with no response until I posted a complaint on this board.

This is so ridiculous. I am sick and tired of complaining the the manager at the Rego Park gym. It is a waste of my time and their time.

NYSC - please train your staff better. Process cancelations in a timely and effective matter. This is so unnecessary for your customers to be chasing you down for some stupid monthly fee months after they have gone to so much trouble to cancel in the first place.

Thank you,
Paula

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2:26 am EDT
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New York Sports Club [NYSC] membership overcharge

My boss was on a 3 month production project and joined a local NYSC Deer Park Long Island on Jan 2019 and cancelled his plan end of March 2019. They charged him a total of $104.98 for the 3 months which is much higher than the $29.99 contract he signed. Then they did not cancel his plan and now they want him to pay an additional $134 through a collector. What a waste of money and resources to try and screw people. My boss is thinking about a lawsuit at the moment. Here's the email the manager sent me.

Lemorocco, Christopher
Jun 12, 2019, 10:10 AM
to me

Good morning,
He is on a month to month membership so there is no contract. He owes for 3 months with a balance of $134.97 because 3 months of 29.99 could not process and he also has three $15 decline fees on there.
Thanks
Chris Lemorocco| Deer Park General Manager
Office-(631) 242-4660 EXT 29320
Cell-(631) 487-2210

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6:00 pm EDT

New York Sports Club [NYSC] management

I do not recommend any community members to utilize this facility. You will be disappointed and pay significant penalties in addition to your membership.

One example despite the out of service elevator, poor hygienic conditions, unmaintained showers, an insect ridden sauna- for months, I have been trying to speak to the manager to no avail. Multiple phone calls are met with responses such as, he's unavailable or is not in today. I wonder if this location is on autopilot. I have been charged for penalties for months when I requested removal of someone that is on my plan. Multiple messages have been left asking the manager to contact me has gone unanswered.

I am an Elected Official, and I am sternly warning you of their predatory practices in our already economical disfranchised neighborhood. I will explore this issue with my political colleagues. I'm in the process of holding a press release in front of 106 Street and 3 Avenue. Anyone who has a problem with this location can contact me via email at krodriquez.[protected]@gmail.com.
KelmyRodriquez.com

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3:01 pm EDT
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New York Sports Club [NYSC] billing/collection

My daughter joined this gym in March, 2019. She used MY credit card for the $5.00 initial start up fee. After that this gym continued to attempt to charge my card (I blocked the gym's charges) so after they received a decline then then also tried to attempt to charge a $50 decline fee. Instead of reaching out to anyone they sent my 18 year old to collections and could care less.
So they fraudulently tried charging my card and then sent a kid to collections. Disgusting

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5:40 pm EDT

New York Sports Club [NYSC] deceitful membership contract

The club manager at the 62nd St location in NYC is nasty, poorly trained in customer service, does not know or understand her customers needs, is a liar and not someone you should ever trust or work with .
If someone tells you they are only living in NY for 2 months - Why in the world would she sign you up in a month to month long term membership . Every club .probably in the world has short term memberships -especially for students except NYSC NYC
Hard to believe . She lied to protect herself and is not to be trusted . You have to question a business that would have her as a manager .
Never again NYSC - you took advantage of a student once but not again . I will make it my mission to post a comment on every site I can find .

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9:53 pm EDT
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New York Sports Club [NYSC] membership cancellation

Manager will not cancel my membership or return any phone calls it has been 4 months of this . Apparently he comes in at 12 and is too busy every day of the week to assist. I don't give a [censored] at this point I want my membership cancelled. I should not be getting a threatening email saying my acount will be to collections. That is their [censored] up not mine. I want this fixed and my gym membership cancelled. I blocked this vendor because they kept charging me so what the actual [censored] is the problem here. Cancel my membership.

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8:01 pm EDT

New York Sports Club [NYSC] membership charges for services not used

Hello,

Please see attached.

I am reaching out because I continue to be charged monthly although I do not attend the club. unfortunately I am out of work an cannot afford this payment as a result of my injury. I recently had cerical spine surgery on Friday 9/13. I would like for charges to be reversed for any months of services I did not use. I believe my last use was in June of 2019 just before my injury got too bad for me to continue with exercise.

The lack of compassion and accommodation demonstrates complete disregard for my medical and life circumstance coming from a business that promotes health and lifestyle improvements. This lack of accommodation is insensitive and does not support my health improvement needs but further exacerbates my issues for the sake of take a dollar from someone without.

Respectfully,

John Page

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10:09 pm EDT

New York Sports Club [NYSC] guest & cancellation policy

This is in regards to the East Meadow location. I am very upset with this gym and lost a lot of money because of misleading statements and policies. I signed up for a year membership last month because the website, the manager and multiple employees all verified that members are allowed to bring guests. After my 10 day cancellation period was over, I find out I cannot being guests. I can only bring someone ONE time, after which point they have to pay $15 every time they come. This is beyond misleading as this could never qualify as "guest privileges." The only reason I joined was for the guest privileges, so I decided to cancel. Now I have to pay $100 to cancel, on top of the $69 annual fee for a gym I'm leaving, plus two months of membership fees. They said there is nothing they can do to get me this money back, even though this all began with incredibly misleading information. I can't cancel my credit card or else I'll be sent to collections. So now I'm out >$200 and a gym and hours of my time all because I was lied to multiple times, and there is nothing I can do to get my valuable money back. I am so upset with these policies and wouldn't recommend this gym to anyone.

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4:06 pm EDT
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New York Sports Club [NYSC] paid by members locks being clipped for no reason and management is responsible

Today I ran into a person that had his locker clipped for the 4 th and he pays for the locker as. I do. As I looked and my locker to check my lock has also been clipped of as a paying member for not even one month. Management or someone is dropping the ball and I want someone held accountable as I have now multiple people telling me the same thing!

Please help and I think manager should be fired foe being irresponsible for sure... Sorry but this is not acceptable.

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Brian Parris
, US
Dec 03, 2019 5:25 pm EST

Sir/Madam, ( member # *****) I am a fitness advocate and have a few gym memberships due to my work travels. I have been an attorney at the Brooklyn state & federal courthouse across the street from your establishment on Remsen st. for over 25 years. I beieve NY Sports Club has more knowledgeable staff and equipment than your competitor Equinox & Planet Fitness. Therefore, I have recommended your gym to numerous judges, attorneys, and court personnel. Unfortunately, your Remsen street gym has constantly let me down. In 2018, I convinced my colleagues to rent lockers and store gym equipment. This would eliminate an excuse for not working out. Everyone was excited and rented the lockers. SIX months later, all the locks were clipped and the locker contents were thrown in the garbage. I complained to the front desk personnel and was told the district manager and manager were present conducting an inspection. Without an ounce of emphathy, both managers told me I was assigned an incorrect locker. We were angry but could tell the managers did not CARE. We were simply assigned new lockers. WE were told sarcastically " I hope it does not happen again. " Fast forward to November 2019, our lockers were clipped againand equipment was thrown in the garbage. We were told the wrong lockers were assigned. The staff desperately tried to cover for the managers but had no plausible excuse. My colleagues told me they were joining Equinox and Planet Fitness. How can I in good faith recommend NY Sports club again. If there was an ounce of humility from the managers, my colleagues would have not thought about leaving. We all understand mistakes happen but the arrogance is unforgivable

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8:38 pm EDT

New York Sports Club [NYSC] overcharged/worst experience

and my husband joined the NYSC, the Glendale, NY branch. in January of 2018. Throughout the entire year till December of that year we had been overcharge. It was impossible to get an answer from the manager, or meet in person, because they are never available. I had to take a day off from work and go and meet with one of the managers Nastazja Wasilewski. I showed her all the statements/ bills I brought with me and we settled that they were going to refund $107 for each of us. The only way they'd do it was by giving us credit. They continued to charge us and we decided to cancel the membership on March 1st. At that time we had a problem with our credit card we paid the monthly charges and did get another card, but did not update the account. It was enough. Nastazja Wasilewski and Anita Hot the other manager kept sending emails to update the account. I responded to the emails explaining in details the reason why I would not update the account, called many times, left my number for them to call me. They never did, just kept sending that automatic email about updating the account.
Now they had the sanity to go and find my new credit card number and charged us for all these months even though my contract is signed that we've canceled our member since March 1st.
THE WORST EXPERIENCE EVER. It's such a shame that such an establishment such as NYSC to be dealing in this manner with her customers.
THEY ARE CROOKS/THIEVES

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Deram
, US
Sep 12, 2019 4:36 pm EDT

NYSC at Dobbs Ferry has the worst manager who's name is Vinny. They charged my debit card for the month after leaving the club. I've been 10 years in that club and that don't mean nothing to him. He's assistant manager is even worse. Sh'e loud, obnoxious and rude. I brought in many friends and family members who will all be leaving soon. They rather keep the $50 than make the $600 plus membership fee they get from me every year which I was planning on going back January 2020. I'm not going back and I will go to planet fitness for $10 a month. BAD BUSINESS!

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10:32 am EDT
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New York Sports Club [NYSC] contracts, consumer fraud, cancellations

This is a long story, but in short the club didn't give me a contract to sign, didn't inform me a contract existed, and then upon cancellation baited me into going for a freeze without informing me freezes costed money up until I saw the charges in the account. They attempted to justify it by saying they never explicitly stated the charges were lied about, but all email context points to valid intent of cancellation up until the second contract (the freeze) was presented.

Attempts to contact them via email and phone were left on delivered or seen. When I visited the club in person to deal with the charges I also submitted a formal cancel request and was told that it would be carried out. 3 months later, i'm informed not by the club but by a personal trainer that my account was never canceled and that i'm still being charged every month.

Contact information is [protected]@gmail.com if more information is required, am willing to take legal action if this issue is not resolved.

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10:16 am EDT

New York Sports Club [NYSC] dual enrollment payment

I stopped by NYSC and spoke to one of the individuals behind the desk. I told her my situation and she told me I need to cancel one of the memberships, which would incur a $10 cancellation fee, to which I agreed.

Now, I am seeing a $10 charge on both my credit card and debit card? Why should I have two $10 charges if I am only canceling one account? That's absurd. Additionally, I have now paid two annual membership fees, due to having two accounts (for reasons I am still unsure of). I initially registered with one account in June (online) with a special $5 for the month, and then CONTINUED to receive various emails for additional monthly discounts, leading me to believe that the account I purchased was only a monthly special, and I needed to renew it or something. I did so in July, and then I was changed ANOTHER annual fee in August. I understand that this is my fault, but there really should be no need for me to pay two annual fees. It was obviously a mistake on my end. I especially don't think there should be TWO $10 cancelation fees, on two separate cards, when I am only canceling one account.

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12:57 am EDT

New York Sports Club [NYSC] Customer Service

The gym itself has a great value. HOWEVER, About a month in, I had suddenly lost my job, and I couldn't pay the annual fee and the monthly fee all at once. Instead of trying to resolve it, the club AND their poor excuse for customer service told me that there was nothing they could do. The lady on the phone was Completely detached from humanity and cold. She kept rushing me off of the phone and told me there were people on the the other line who she should be speaking with instead. She didn't sound apologetic or concerned or human. They were just like, We're going to get our money or else we'll send you to collection. Too bad you lost your job but a deal's a deal. Even if you cancel we're gonna charge you a cancellation fee, a late fee, and the annual fee. Not to mention that my bank would be charging me an overdraft fee. This is the same gym that has a hot tub, BROKEN. Their pool for about 3 weeks was BROKEN. The life guards at the pool are barely EVER there. Their sauna, is still BROKEN. Their basketballs barely bounce and they have air bubbles on the sides of them making them an awkward shape. None of that was explained to me when I signed up. Barely anything was told to me when I signed up. I wasn't told when I would pay my membership or annual fee. You can't see when your payments are due online, and I've never seen a manager on duty. This same company that believes in keeping promises of payment, won't keep up the maintenance or accessibility to the equipment that I am to be Paying for. Truly Ridiculous. BEWARE of gyms like this. If they won't take care of their own machines, they most definitely give no dumps about their customers. Absolutely RIDICULOUS.

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Tracee sugar honey
, US
Oct 17, 2019 2:59 pm EDT
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Glendale NYSC has no audio music. It is dry inside and it's like walking into and working out in a mogue.
It has been weeks now

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12:18 am EDT

New York Sports Club [NYSC] nysc membership

I joined NYSC at your 62nd Street location on Aug 23rd of 2018. My membership monthly rate was set at $79.99. In October of 2018 I broke my ankle (not at the gym). I called to put my membership on hold for 6 months and provided a Physicians note with my diagnosis. In April 2019, when my membership was about to start up again, I contacted the gym to tell them I had decided to cancel my membership and I sent them an email stating why and that I wanted to cancel immediately. I came in and signed a form stating that I was cancelling, the reason why etc. etc. Back in late July I noticed I was still be billed $79.99 a month. I went back in and told them what happened and of course there was no record of me coming in and filling out the form. So, I filled out another form and explained exactly my situation. I received an email receipt a few days later, with no explanation, showing that I was charged the $10 cancellation fee. Meanwhile this was supposed to happen back in April which means I should be reimbursed for May, June and July 2019.
My ID # [protected] Dale Susan Semler

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12:39 pm EDT

New York Sports Club [NYSC] after cancellation, being charged new annual membership

I originally had a membership for $39.99 that went up to $49.99 without warning. I was looking to cancel my membership and got to do so in July and paid the $49.99 anyway and an additional $10.00 cancellation fee that month.

I then discover I have more charges for the month of August of $84.18. I am being charged partial for this month yet an additional $59.99 for renewal dues for the following year!

I am calling my credit card company because I have to take it a step further because the Manager at the location is not able to credit it on his part. He was sympathetic. Yet this is totally ridiculous paying an annual fee for renewal when it's on record I have cancelled!

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