New York Sports Club [NYSC]
reviews and complaints

I had a membership for $50/month. They raised it to $70/month without telling me. I tried to cancel and an employee offered me a rate of $25/month and an Elite membership. I started going to Elite clubs and realized NYSC was charging me $20 per Elite club visit. I have been trying to cancel since July and the managers are actively ignoring me calls

I signed up for NYSC in July. I went to the Varick St. location with Anthony and was told that with my corporate membership I had access to all gyms. After that, I started going to the TMPL West Village location when it opened to see what it was like, and the 23rd and Park location, because those are closest to my work and apartment. I consistently signed in to each of those gyms and no one let me know that I was being charged for it, so when I saw the charges on my card at the end of that month - I immediately called the TMPL location to find out why.

I spoke to a woman there and explained the situation, she then told me that this was because the gyms charging were elite gyms and that I had no access. I told her I had no idea there was a difference in using any of the gyms because I was told upon sign up that I could use any gym, and offered to upgrade as long as these charges would be resolved. She then told me that they would credit my account the money that was wrongfully charged, and that from there on out I would be upgraded.

I didn't want a credit to my account, I wanted a refund, as this was money that was taken out of my bank account so it should have gone back, but I agreed hoping this was the end of the issue and then that I would not get charged the next two months because of that credit.

Unfortunately, the next month, this all happened again. I was charged for using these "Elite gyms" again each time and all of these charges have since been added up to over $250.

I called TMPL again, and this time a woman named Mallory said that none of the notes from my previous conversation were on my account and that if I wanted any credit or refund I had to talk to someone at the Varick St. location because they are the ones who signed me up and didn't give me all of the information. I said fine, that I would speak to them but that I wanted to make sure I was upgraded now so that this wouldn't happen again - she sent me an email saying I was now upgraded after I sent my proof of work.

After that, I was also then charged another sign up fee - after I already paid that back in July. The dollars continue to add up.

I call Varick Street multiple times and speak with Mario, and eventually make my way to the office to explain I need this resolved and I do not want a credit to my account at this point - over $250 has been taken out of my account that was not supposed to, I do not want to pay for these months of membership upfront with a "credit" especially because this "credit" was promised to me in the past already and nothing has actually been true, taken care of, or resolved. Mario explained that he requested a refund to corporate and that it was denied.

I have tried calling the number online for corporate and will continue to but this is by far the worst customer service I have ever received. Not from Mario - but from this company. These issues and the denial of refund after the agreement of all of these managers and workers at the club is absolutely absurd and I don't even want to be part of this gym when all of these issues continue to reoccur and be wrongfully ignored on NYSC's part.

I am entitled to a refund for all wrongful charges since July. That is each charge from TMPL, and 23rd and Park, along with the additional sign up fee for trying to upgrade and resolve this issue - which is consistently ignored.

My account was charged $15. Decline fee twice and $20. For the use of a different gym. The card On the gym was closed due to prior fraud charges.
Why can't someone call, email or text instead of automatically charging these fees?

I really feel like closing this account! I have been with NYSC for over 15 years,
Is it possible to waive AlL those fees?
Betsy Guzman
[protected]@gmail.com
[protected]

Hello,

I canceled my membership at Rego Park NYSC in late June/early July. I have since been charged the monthly fee for September and October. I was told by the manager that I would only get charged once more for the month of August. This.. after repeatedly trying to get a hold of him by calling and emailing with no response until I posted a complaint on this board.

This is so ridiculous. I am sick and tired of complaining the the manager at the Rego Park gym. It is a waste of my time and their time.

NYSC - please train your staff better. Process cancelations in a timely and effective matter. This is so unnecessary for your customers to be chasing you down for some stupid monthly fee months after they have gone to so much trouble to cancel in the first place.

Thank you,
Paula

I do not recommend any community members to utilize this facility. You will be disappointed and pay significant penalties in addition to your membership.

One example despite the out of service elevator, poor hygienic conditions, unmaintained showers, an insect ridden sauna- for months, I have been trying to speak to the manager to no avail. Multiple phone calls are met with responses such as, he's unavailable or is not in today. I wonder if this location is on autopilot. I have been charged for penalties for months when I requested removal of someone that is on my plan. Multiple messages have been left asking the manager to contact me has gone unanswered.

I am an Elected Official, and I am sternly warning you of their predatory practices in our already economical disfranchised neighborhood. I will explore this issue with my political colleagues. I'm in the process of holding a press release in front of 106 Street and 3 Avenue. Anyone who has a problem with this location can contact me via email at krodriquez.[protected]@gmail.com.
KelmyRodriquez.com

My daughter joined this gym in March, 2019. She used MY credit card for the $5.00 initial start up fee. After that this gym continued to attempt to charge my card (I blocked the gym's charges) so after they received a decline then then also tried to attempt to charge a $50 decline fee. Instead of reaching out to anyone they sent my 18 year old to collections and could care less.
So they fraudulently tried charging my card and then sent a kid to collections. Disgusting

The club manager at the 62nd St location in NYC is nasty, poorly trained in customer service, does not know or understand her customers needs, is a liar and not someone you should ever trust or work with .
If someone tells you they are only living in NY for 2 months - Why in the world would she sign you up in a month to month long term membership . Every club .probably in the world has short term memberships -especially for students except NYSC NYC
Hard to believe . She lied to protect herself and is not to be trusted . You have to question a business that would have her as a manager .
Never again NYSC - you took advantage of a student once but not again . I will make it my mission to post a comment on every site I can find .

This is in regards to the East Meadow location. I am very upset with this gym and lost a lot of money because of misleading statements and policies. I signed up for a year membership last month because the website, the manager and multiple employees all verified that members are allowed to bring guests. After my 10 day cancellation period was over, I find out I cannot being guests. I can only bring someone ONE time, after which point they have to pay $15 every time they come. This is beyond misleading as this could never qualify as "guest privileges." The only reason I joined was for the guest privileges, so I decided to cancel. Now I have to pay $100 to cancel, on top of the $69 annual fee for a gym I'm leaving, plus two months of membership fees. They said there is nothing they can do to get me this money back, even though this all began with incredibly misleading information. I can't cancel my credit card or else I'll be sent to collections. So now I'm out >$200 and a gym and hours of my time all because I was lied to multiple times, and there is nothing I can do to get my valuable money back. I am so upset with these policies and wouldn't recommend this gym to anyone.

and my husband joined the NYSC, the Glendale, NY branch. in January of 2018. Throughout the entire year till December of that year we had been overcharge. It was impossible to get an answer from the manager, or meet in person, because they are never available. I had to take a day off from work and go and meet with one of the managers Nastazja Wasilewski. I showed her all the statements/ bills I brought with me and we settled that they were going to refund $107 for each of us. The only way they'd do it was by giving us credit. They continued to charge us and we decided to cancel the membership on March 1st. At that time we had a problem with our credit card we paid the monthly charges and did get another card, but did not update the account. It was enough. Nastazja Wasilewski and Anita Hot the other manager kept sending emails to update the account. I responded to the emails explaining in details the reason why I would not update the account, called many times, left my number for them to call me. They never did, just kept sending that automatic email about updating the account.
Now they had the sanity to go and find my new credit card number and charged us for all these months even though my contract is signed that we've canceled our member since March 1st.
THE WORST EXPERIENCE EVER. It's such a shame that such an establishment such as NYSC to be dealing in this manner with her customers.
THEY ARE CROOKS/THIEVES

I stopped by NYSC and spoke to one of the individuals behind the desk. I told her my situation and she told me I need to cancel one of the memberships, which would incur a $10 cancellation fee, to which I agreed.

Now, I am seeing a $10 charge on both my credit card and debit card? Why should I have two $10 charges if I am only canceling one account? That's absurd. Additionally, I have now paid two annual membership fees, due to having two accounts (for reasons I am still unsure of). I initially registered with one account in June (online) with a special $5 for the month, and then CONTINUED to receive various emails for additional monthly discounts, leading me to believe that the account I purchased was only a monthly special, and I needed to renew it or something. I did so in July, and then I was changed ANOTHER annual fee in August. I understand that this is my fault, but there really should be no need for me to pay two annual fees. It was obviously a mistake on my end. I especially don't think there should be TWO $10 cancelation fees, on two separate cards, when I am only canceling one account.

The gym itself has a great value. HOWEVER, About a month in, I had suddenly lost my job, and I couldn't pay the annual fee and the monthly fee all at once. Instead of trying to resolve it, the club AND their poor excuse for customer service told me that there was nothing they could do. The lady on the phone was Completely detached from humanity and cold. She kept rushing me off of the phone and told me there were people on the the other line who she should be speaking with instead. She didn't sound apologetic or concerned or human. They were just like, We're going to get our money or else we'll send you to collection. Too bad you lost your job but a deal's a deal. Even if you cancel we're gonna charge you a cancellation fee, a late fee, and the annual fee. Not to mention that my bank would be charging me an overdraft fee. This is the same gym that has a hot tub, BROKEN. Their pool for about 3 weeks was BROKEN. The life guards at the pool are barely EVER there. Their sauna, is still BROKEN. Their basketballs barely bounce and they have air bubbles on the sides of them making them an awkward shape. None of that was explained to me when I signed up. Barely anything was told to me when I signed up. I wasn't told when I would pay my membership or annual fee. You can't see when your payments are due online, and I've never seen a manager on duty. This same company that believes in keeping promises of payment, won't keep up the maintenance or accessibility to the equipment that I am to be Paying for. Truly Ridiculous. BEWARE of gyms like this. If they won't take care of their own machines, they most definitely give no dumps about their customers. Absolutely RIDICULOUS.

I joined NYSC at your 62nd Street location on Aug 23rd of 2018. My membership monthly rate was set at $79.99. In October of 2018 I broke my ankle (not at the gym). I called to put my membership on hold for 6 months and provided a Physicians note with my diagnosis. In April 2019, when my membership was about to start up again, I contacted the gym to tell them I had decided to cancel my membership and I sent them an email stating why and that I wanted to cancel immediately. I came in and signed a form stating that I was cancelling, the reason why etc. etc. Back in late July I noticed I was still be billed $79.99 a month. I went back in and told them what happened and of course there was no record of me coming in and filling out the form. So, I filled out another form and explained exactly my situation. I received an email receipt a few days later, with no explanation, showing that I was charged the $10 cancellation fee. Meanwhile this was supposed to happen back in April which means I should be reimbursed for May, June and July 2019.
My ID # [protected] Dale Susan Semler