Menu
New York & Company
New York & Company Customer Service Phone, Email, Contacts

New York & Company
reviews & complaints

www.nyandcompany.com
www.nyandcompany.com

Learn how the rating is calculated

1.2 132 Reviews

New York & Company Complaints Summary

8 Resolved
124 Unresolved
Our verdict: If considering services from New York & Company with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for New York & Company has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of New York & Company. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

New York & Company reviews & complaints 132

Sort by:

Newest New York & Company reviews & complaints

ComplaintsBoard
M
10:34 pm EST

New York & Company Wrong fee charged

I making a payment like I always do on the automated system
The automated system submitted an accepted my payment, I call their phone number and checked if they received my payment and every thing was fine. The sistema did something wrong with my number number of my checking account
After confirming to me payment was successful
They proceeded to give me a returned check fee. They cancel my card and I have to pay the bill and wait for the company answer. This company is a fraud
They have technicality problem in their online system.

I'm fighting this to the end

Read full review of New York & Company
Hide full review
ComplaintsBoard
J
10:31 am EST

New York & Company Received worn shoes

Rosalyn V. (NYCO) (12/12/2019, 9:50:15 PM): Hello, I'm Rosalyn. Thanks for contacting New York & Company! How can I help you?
Rosalyn V. (NYCO) (12/12/2019, 9:50:28 PM): Hi
Me (12/12/2019, 9:51:26 PM): I received my order today to only find out the shoes had been worn and there are not more in stock in my size that goes to the outfit I purchased at one of your retail locations.
Rosalyn V. (NYCO) (12/12/2019, 9:52:18 PM): I'm so sorry about that. I will be happy to assist you.
Rosalyn V. (NYCO) (12/12/2019, 9:53:42 PM): May you please verify the billing address?
Me (12/12/2019, 9:54:59 PM): 1201 S Broadway St #403 LaPorte TX 77571
Rosalyn V. (NYCO) (12/12/2019, 9:55:08 PM): Thank you.
Rosalyn V. (NYCO) (12/12/2019, 9:57:40 PM): We have more available.

Kelly C. (NYCO) (12/12/2019, 10:02:15 PM): Hello, I'm Kelly. Thanks for contacting New York & Company! How can I help you?
Kelly C. (NYCO) (12/12/2019, 10:02:54 PM): Hello Judy. I will be glad to assist you.
Kelly C. (NYCO) (12/12/2019, 10:03:11 PM): I am so sorry your previous chat was disconnected.
Me (12/12/2019, 10:04:39 PM): I got disconnected. This is my previous conversation: Rosalyn V. (NYCO) (12/12/2019, 9:50:15 PM): Hello, I'm Rosalyn. Thanks for contacting New York & Company! How can I help you? Rosalyn V. (NYCO) (12/12/2019, 9:50:28 PM): Hi Me (12/12/2019, 9:51:26 PM): I received my order today to only find out the shoes had been worn and there are not more in stock in my size that goes to the outfit I purchased at one of your retail locations. Rosalyn V. (NYCO) (12/12/2019, 9:52:18 PM): I'm so sorry about that. I will be happy to assist you. Rosalyn V. (NYCO) (12/12/2019, 9:53:42 PM): May you please verify the billing address? Me (12/12/2019, 9:54:59 PM): 1201 S Broadway St #403 LaPorte TX 77571 Rosalyn V. (NYCO) (12/12/2019, 9:55:08 PM): Thank you. Rosalyn V. (NYCO) (12/12/2019, 9:57:40 PM): We have more available.
Me (12/12/2019, 10:05:19 PM): how can I get a new pair that have not been worn.
Kelly C. (NYCO) (12/12/2019, 10:06:51 PM): I am so very sorry that your item was damaged. Unfortunately, the item is no longer available.
Kelly C. (NYCO) (12/12/2019, 10:07:32 PM): There is a request to have a return label sent to you to return the item back to us.
Me (12/12/2019, 10:07:38 PM): So why was I just told that I could get another pair?
Kelly C. (NYCO) (12/12/2019, 10:08:24 PM): I apologize. I was going by the warehouse inventory. They are available at an alternate facility.
Me (12/12/2019, 10:08:41 PM): I need the number and address to your corporate office.
Kelly C. (NYCO) (12/12/2019, 10:09:28 PM): You can contact our Retail Corporate office at www.nyandccustomerservice.com
Me (12/12/2019, 10:09:57 PM): So what will be done to get them to me?
Kelly C. (NYCO) (12/12/2019, 10:10:30 PM): As our warehouse is not showing any available we would not be able to reship the item. You would have to place a new order and we can refund any shipping if needed.
Me (12/12/2019, 10:11:47 PM): That is a courtsey that you should extend to me since a used item was shipped to me.
Kelly C. (NYCO) (12/12/2019, 10:12:19 PM): If you would place your new order then contact us we will be glad to enter the request to have shipping refunded. Once your order ships you will receive an email with the refunded amount.
Me (12/12/2019, 10:13:54 PM): So you are going to have me to go thru hoops for a mistake that your company made.
Kelly C. (NYCO) (12/12/2019, 10:13:56 PM): I am sorry. Our system is showing no inventory and we would not be able to reship the item as the item came from our alternate facility.
Me (12/12/2019, 10:15:32 PM): I tried that earlier and to no avail.
Kelly C. (NYCO) (12/12/2019, 10:15:40 PM): I am not sure why as the item is showing in stock at another facility besides our warehouse.
Me (12/12/2019, 10:17:35 PM): I tried that earlier and it did not work, please have a supervisor contact me at 832-230.6037
Kelly C. (NYCO) (12/12/2019, 10:18:30 PM): I can enter a call back and one will contact you within 24-48 business hours. You can also call us at [protected] and request to speak with a supervisor.
Me (12/12/2019, 10:20:01 PM): Yes that will be fine due to the fact that I am getting conflicting information from you and customer service.
Kelly C. (NYCO) (12/12/2019, 10:20:37 PM): I will enter that information.
Kelly C. (NYCO) (12/12/2019, 10:20:53 PM): May I answer any other questions you may have today?
Me (12/12/2019, 10:21:27 PM): Nothing that you will be able to handle.

I have yet to receive a call from a supervisor.

It is apparent that there is confusion among the ranks, incompetent employees that ship used items, employees not properly trained on how to look up inventory, and employees that lie and do not take the initiative to provide quality customer service.

I paid full price for a pair of used shoes and am then required to correct the problem myself.

Read full review of New York & Company
View 0 more photos
Hide full review
ComplaintsBoard
L
11:26 am EST

New York & Company Online order process

I have now on several occasions orrded items that stated in stock and received confirmation of my order to only wait for a week sometimes two to find out they sold me an item that wasn't available. This is a ongoing problem. I ask to get a number or for them to check on the item for them to only say someone will get back to you in 3-7 days in a email. They say there are two locations these items come from and the problem is the warehouse shows the stores have the item in stock and that they don't get updated as fast. This company makes a lot of money they should be able to afford a system that can keep track of their products. I have shopped with many many companies online and never had this problem.

Read full review of New York & Company
Hide full review
ComplaintsBoard
L
10:57 am EST

New York & Company Faux fur coat

manager monica was very nasty unprofessional I ask one associate can I buy coat on mannequin and she was very nasty so I went to manager and reported associate she was rude and said she will not give me her name it was a horrible experience as a black card holder never was treated so bad the old managers was more courteous and never rude my name is ms. Williams and I pleaded to leave my number monica was very nasty and im shock that you would have such a nasty person running your store.

Read full review of New York & Company
Hide full review
ComplaintsBoard
C
11:59 am EST
Verified customer This complaint was posted by a verified customer. Learn more

New York & Company Fees

I was making a payment like I always do on the automated system
The automated system submitted a wrong number of my checking account
After confirming to me payment was successful
They proceeded to give me a returned check fee
And would not remove it knowing it was a technicality on their part .
I'm livid I've been a customer over 20 years
This is a horrible horrible company
I'm fighting this to the end

Read full review of New York & Company
Hide full review
ComplaintsBoard
N
6:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

New York & Company I'm complaining about a lost package

Good day.I have not received a package tracking number 927489991676655524063, order #[protected]. Yesterday I supposed to received it, but it is not at my shipping address. It is the first time I dont receive an order from New York and Company. I'm very disappointed to order online, I tried to fill a complaint in ups website but this tracking is not applicable.Please give me your comments.

Read full review of New York & Company
Hide full review
ComplaintsBoard
G
9:36 am EDT

New York & Company Credit card

I have been a credit card client of New York & Co for over 20 years. I tried to use my card for a purchase and it was declined. Apparently New York & Co does not value a long time customer that is in good standing. They closed my card so that they could extend the credit to a NEW customer since I had not used my card in over 18 months. I am extremely disappointed with the service that I received and have never had a credit card closed without my knowledge. They responded that "They don't have to notify me". Being that it is my credit I feel as though I should be notified. Extremely poor way to operate.

Read full review of New York & Company
Update by Gail Cottrell
Jul 26, 2019 9:36 am EDT

I have been a credit card client of New York & Co for over 20 years. I tried to use my card for a purchase and it was declined. Apparently New York & Co does not value a long time customer that is in good standing. They closed my card so that they could extend the credit to a NEW customer since I had not used my card in over 18 months. I am extremely disappointed with the service that I received and have never had a credit card closed without my knowledge. They responded that "They don't have to notify me". Being that it is my credit I feel as though I should be notified. Extremely poor way to operate.

Hide full review
ComplaintsBoard
C
4:56 pm EDT

New York & Company Online orders returned to warehouse

I returned swimwear originally ordered online to the warehouse, which was the only way to return the items. Two of the tops were sent back to me with a note stating the items must be unworn with original tags intact, which is exactly how the items were returned.

When I called Customer Service to inquire why the items were returned I was told the warehouse said two of the three returned tops had deodorant stains. When the items arrived, I could tell by looking at them they would be much too small and did not bother to try them on.

A manager told me that once the warehouse makes a decision, it's final. He offered a discount on the tops, which I declined. When I asked to speak to his manager, he said there was no one else to speak with and that my only other option was to send my complaint to nyandccustomerservice.com. I used the form but never received a response. I've submitted issues via the website before but never receive a response.

I also made multiple phone calls to Charmaine Clark, 212-884-2000, at Corporate Headquarters. Again, no response.

I'm persistent and called Customer Service a week later. This representative immediately resolved the issue to my satisfaction.

I'm not sure what type of scheme the NY&Co warehouse is engaging in, but it is dishonest to make up a lie in order to keep a customer's money. Customers who order online items that can only be returned to the NY&Co warehouse need to beware and know the company may try to keep their money and leave them with little recourse, especially if they used a NY&Co credit card for their purchase.

Read full review of New York & Company
Hide full review
ComplaintsBoard
S
5:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

New York & Company Credit card

I bought a jacket worth 20 bucks for thanks giving 2018. The sales rep said did you want to enroll for the company accounts. I specifically asked if there is going to be any hard check or is this for a credit card application and the rep said "NO".
Later in Feb, 2019 I receive a call stating that you have a unpaid amount on your New York & Company Credit Card. That was a big shocker to me; I went to a near by store and they said they could not pull up the details as its a different store. I informed the customer rep to close down the account as I never asked/applied for it. And then when I came back from vacation in May they informed me that the charge is 70 bucks and I see my credit score has been dropped like hell 30-35 points. I paid the amount to get rid of all this [censored] and called the customer service to see if they could help me out with the score. The customer rep was RUDE, she said they cannot do anything as the account has been closed, they cannot pay me back (which I am least interested in) but they cannot even help with the score. And the best part is I never received the credit card as in file they did not have my complete address, so how on earth should I know that there is a pending credit amount sitting there waiting for me. I agree I was stupid enough to fall for these guys, but the thing that ticked me off was the customer rep was so dam rude, she din't even have a single quality to be fit for customer rep. If she would have just said, I apologize for all this [censored] but I tried by best or if she would have just transferred the call to manager or something I wouldn't have felt this sick about NY&Comp. customer service

Read full review of New York & Company
Hide full review
ComplaintsBoard
K
8:38 pm EDT

New York & Company billing and customer service

After being a platinum status customer for over 10 + years, I am sad to say I just had to cancel my credit card. After 6 months of being charged a late fee on a $0 balance, I am sick of having to call and deal with this every single month. Every month I am assured this balance has been taken care of and is at zero and won't be charged again. The next month a $0.56 balance/late fee is left on my account and then fined up to be $34 in charges... Then I still have to call them take care of this again and be assured again that it has been taken care of. I'm actually very sad that they didn't try to keep me and possibly offer me a credit or coupon of some kind. I'm very disappointed in this outcome and won't be coming back to be a customer again, even though I love shopping there, their customer service has just made me not interested. 10 years...
Update: And today I just fond out that they reported this to my credit report... I'm gonna a have to call AGAIN and get this fixed... Beyond mad
Update: And she told me I have to wait 45 days for a correction. So now my points are down because of NYC messed up and then reported their mistake to Trans Union...

Read full review of New York & Company
Hide full review
ComplaintsBoard
W
6:15 pm EDT

New York & Company sold defective item

I bought linen boyfriend pants from NY&Company store, located in Indianapolis, IN (Store 661). After buying the pants, the item was put in my closet as usual. Not thinking anything was wrong with the product. Upon getting ready to wear the item, I found out that I bought a defected item. Unable to find receipt, I attempted to return item. Gave the cashier my card that I used for the purchase, only to find out that item I purchased was over 45 days old, I couldn't exchange the item and I could only get a $6.99 refund.
NY&Company sold me a defected item, unbeknownst to me. If I had known the item was defected I wouldn't have bought the item or I would have found a different one.
Never had a problem with NY&C before until today.
My request is to give me an even exchange or my money back( Not $6.99 ), I paid more than $6.99 for the pants.
So my question is, why am I the consumer being penalized?

Read full review of New York & Company
View 0 more photos
Hide full review
ComplaintsBoard
F
10:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

New York & Company customer service at fair oaks location

I went to the store on 05/18 at the Fair Oaks NY&C location in VA. I stood in line for 15 minutes while 2 people were being helped in front of me and I was standing directly in front of the cashier on the right. At this point I was holding my crying son (crying for 10+ minutes). After 15 minutes of standing there, the cashier in the middle (young African American woman) yells out saying "MA'AM YOU'RE GOING TO NEED TO GO BEHIND THE BACK OF THIS LINE.. THAT'S NOT A LINE OVER THERE." I look over to my left and I see that there are 2 other lines formed as well behind each cashier (3 cashiers). I told her I had been standing in my spot for 15 minutes and have witnessed her take multiple people in front of me and she should have told me that I was standing in the wrong spot 15 minutes ago as opposed to waiting for the lines to form and making me wait much longer with a crying baby. She responded and said "NOPE I DIDN'T SEE YOU THERE SO YOU NEED TO STAND BEHIND THIS LINE." I told her I wasn't going to be standing in the back of the line and that she needs to speak to me with respect and multiple people behind me agreed that I shouldn't be moving to the back and that I could go in front of them since I was there before them to begin with. She starts ringing me up and then proceeds to ask me for my email. I told her I didn't want to provide my email and then she responds "FINE WELL THEN YOU DON'T GET ANY COUPONS." I let her know she was acting like a b**** and she got mad and told me she wasn't going to help me and wanted to call security on me. I let her know that yes I cursed at her however she has been mistreating me in front of everyone and speaking to me in such a condescending manner. I asked her for her manager and she was like OH HONEY I AM THE MANAGER CAN I HELP YOU? Finally, the cashier (older indian lady) to the right of her told her to go to the back and stop helping customers. She stepped away and the cashier told me to wait and she'll help me. She apologized to me multiple times on behalf of her coworkers behavior and told me she heard my son crying and saw me standing there and that the wait was long because the customer she was helping needed her to call other stores and that the other cashiers shouldn't have made me wait so long, shouldn't have taken people in front of me, and shouldn't have told me to move because there aren't actually any signs showing where the line starts. I asked her for the manager and she begged me not to complain and told me that her coworker was having a bad day. I have been a New York and Company rewards member for a long time and haven't ever experienced this type of disrespect and behavior there. I spent $200 on Saturday and regret doing so after what I experienced. I need someone to contact me ASAP to let me know how this will be handled.

Read full review of New York & Company
Hide full review
ComplaintsBoard
T
4:20 pm EDT

New York & Company madie wide crop style id 9956

Good Afternoon,

I am writing to you regarding my dissatisfaction of the service I have been receiving for an lost order. I placed an order in the store on 4/27. The item was shipped and said to be delivered on 5/1.
My order # is S01800004001929. I never received the order. I have called numerous times to get this resolved. I was told that the item will reship. I still have not seen a tracking number for the new item. I spend a lot of money with you and I think the way this is being handled is unacceptable. I should not have to wait this long. I would like to see if my item can ship ASAP. I am afraid it will become out of stock.
My name is Trina Filmore. I can be reached @trina.[protected]@yahoo.com or [protected].

Read full review of New York & Company
Hide full review
ComplaintsBoard
J
9:58 am EDT

New York & Company New york & co rewards and customer service dept

I love shopping here, about the only place I can get a size 0 tall professional looking pair of pants. Because of this, every time they get a new style in my size I buy them. About 3 wks ago I went into the store when they had 1/2 off their slacks, they didn't have my size which if very common but in the past have always ordered & have sent to me. While there spent over $100.00. The girl looked on her computer and after a while said she had found a 0 tall, rang them up and they were to be sent to my home. About 5 days later the pants arrived in a 0 but not tall. I called "Customer Service haha" who told me the pants were no longer 1/2 off but buy one get one. she could send the correct size but they would be full price, even though she could see the store placed the order with the incorrect size. Knowing that couldn't be the case I went back to the store to exchange for the correct size. I was told the same thing by the store, of course I was not paying full price and since I already have every other color, I received a refund and left very displeased with my favorate store.
Like I said above I spent aver $100.00 when shopping and got 6 $10.00 reward cards along with 6 buy $15.00 get $15.00. When I was able to use the buy $15.00 I went online and spent more money at what was my favorate store. When able to use the $10.00 off which can only be used in the store I went to the mall. I understood I could only use 4 per visit and it was the last day they could be used, still that's basically $40.00 of free clothes...so I thought. I shopped, went to the checkout, after ringing up the items she told me they were having problems all day using the coupons and didn't know if it would work. "Wait they don't expire until the end of the day." She tried scanning the cards which did not work and said "Maybe I can override a couple of them", which she did. But instead of $40.00 I only got $20.00 off my purchase. I'm not one to cause a seen so I paid, took my bag and left.
I am however actively searching for another store that has my size pants, are honest and do not try to mislead their customers.

Read full review of New York & Company
Hide full review
ComplaintsBoard
D
1:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

New York & Company Clothing

This is a fraudulent company a fraud

Your complaint has been submitted
Thank you for submitting your complaint to us.
The BBB that will process your complaint is:
BBB of Metropolitan New York
30 East 33rd Street
12th Floor
New York, NY 10016
Phone: [protected]
Fax: [protected]
Email Address: [protected]@newyork.bbb.org
Website: www.newyork.bbb.org

Read full review of New York & Company
Hide full review
ComplaintsBoard
A
12:58 pm EDT

New York & Company Shipping

I placed an order to New York and Company and put in an address for billing with a separate address for shipping. When I received the confirmation, it had the wrong address for shipping. When I called them, the CSR stated that they could not make any changes to the shipping. We would have to wait until the package is returned or considered undeliverable. When I asked if my money was going to be returned if the package was returned. He stated that we would have to investigate that after it is delivered. This unacceptable and I will consider canceling my card and no longer using them as my clothing store. I have used them for 20 years. Now, I am running the risk of being out $220 worth of clothing.

Read full review of New York & Company
Hide full review
ComplaintsBoard
T
1:37 am EDT

New York & Company Was assaulted in your store today april 23rd

On 4-17-2019, I purchased 55964829-slim cargo w/belt (NY DEAL buy one get one free special order #S0250001002057 (instore) I also purchased safari jkt w/belt item#41231126 $89.95. On 4/23/2019, I had decided to Check on order, cause I never received email, called customer service and they stated the order was cancelled on 4/18/2019. I decided to go back to 2329 Stonebridge mall/New York &co. The store was about to close I had arrived just in time. Once I got in store I had customer service still on the phone, I request for a refund, once the cashier processed and said I was only getting $69.00 back to my ny&co card. I stated it was a mistake cause I paid $89.95 total $98.27. After trying to explain her self, which didn't make sense, customer service was trying to let her know I never received 55964829, the order was cancealled. The cashier refused to credit the monies back to my New York & Co Credit Card I proceeded to leave the store the cashier followed behind me calling me a black broke b* I can't afford $98. Once she continued to call me out of my name, I proceeded to turn around once I turned around she began to grab clothes and hangers and began to hit me with them the other lady that was in the store ran over and got between us. The aggressive cashier who attacked me begin to scream when she see me in public she's going to blow my f* brains out police report will be filed. And afterwards I will be canceling my New York & Co Credit Card cuz I probably had it longer than she's been working there but I will no longer shop at your stores

Read full review of New York & Company
Hide full review
ComplaintsBoard
L
8:22 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

New York & Company Store order

So back in November of 2017 I went to the NY and CO store in Knoxville TN at West Tpwn Mall. They placed and order and took money for a shirt I wanted that they did not have in store. I got an email stating the order shipped but the order and purchase number never worked. I reached out 3 times already and have heard NOTHING! This company's customer service is crap! I have been trying to get an answer from customer service since December 1st 2017 as you can see almost 2 months later I sit here with no answer, no shirt I ordered and out my $$$. This is by far the worst customer service experience I have ever had. A simple response would have been nice a simple we are looking into it would have worked but to completely be ignored is ridiculous! I am outraged and will be continuing to call/ emailed ect until I hear back or get my money sent back. At this point I do not want the shirt I want my money and to NEVER shop at this store again which is sad considering it was one of the only places I used to shop!

Read full review of New York & Company
Hide full review
ComplaintsBoard
J
9:48 am EST

New York & Company Use of birthday coupon

I would like to file a complaint regarding the service I have received while trying to redeem a coupon that you company sent to me to celebrate my birthday. I have tried for the better part of two weeks to use this coupon and yet have been unable to do so. I have tried to find something in the one store that is within 300 miles of my home which is nearly impossible considering there is nearly no stock in your store so I am left with trying to redeem on-line. Yet I can not because everything is one sale and apparently even though there are no exclusions written on the back of the card you are unable to use if the item is on sale which of course every item is on sale on line so therefore I am unable to use the coupon. I have tried on multiple occasions to get assistance from customer service both by chat and by phone and am continually treated as if I am stupid and can't read. I am neither. There are no exclusions written on the back of the coupon card. I do not appreciate being spoken to as if I am stupid. I have over 25 years in retail and retail management. I am well aware of how coupons, etc work.

My problem is do not send a coupon to someone that can not be used on-line especially given you have so few physical stores left. If I could use the coupon in store I would but I can't. I should not have to purchase something at full price just to use a coupon. I have been a long time customer of your company but over the years I shop there less and less mainly because you product is not what it used to be and because I am continually treated like then when trying to use discounts and coupons. It is 10 dollars - I mean really. If you are that hard you for 10 dollars you really should not be sending them out to customers. Must less a coupon that is supposed to be a thank you and best wishes for their birthday.

I will never step foot in one of your stores again. I will be filing a complaint with every organization I can think of regarding your policies and I will make sure that any one I know is aware of how you treat customers over a 10 dollar discount.

You have lost a long term customer. You should be ashamed.

Read full review of New York & Company
Hide full review
ComplaintsBoard
T
5:48 pm EST

New York & Company velour jacket and pants

I purchased this in November for my daughter for Christmas when she went to return it asking for full price store credit she was told she would get 4.99 well under the amount I paid we weren't asking for cash just the amount paid so she could buy something that fit. She was 7 days over your return policy. Which is by far the worst of any store I have ever shopped in. Especially at holiday time. I will go to discount stores from now on as long as I have my receipt they at least give me store credit. I've done this at places and one thing I returned after 6 months. I will make sure when I see people entering your store I will tell my story! I have had all the tags, bags and shipping labels for her to return these things. I wish you luck but with policy's like this you stores are short lived.

Read full review of New York & Company
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact New York & Company customer service

Phone numbers

+1 (800) 961-9906 +1 (800) 889-0494 More phone numbers

Website

www.nyandcompany.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with New York & Company?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with New York & Company Customer Service. Initial New York & Company complaints should be directed to their team directly. You can find contact details for New York & Company above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about New York & Company. Discuss the issues you have had with New York & Company and work with their customer service team to find a resolution.