The complaint has been investigated and
resolved to the customer's satisfactionResolved New Country Lexus — Awful experience
resolved to the customer's satisfaction
I purchased a 02 e320 from New Country Lexus of Latham. As part of the deal they where to fix the rust spots on the 2 front fenders and also the bottom of the 4 doors and around the trunk lock .When I said I would not take the car. The sales manager told me the car would be fixed like new. I really loved the car and said ok. I have excellent credit And got financed easily. when I went to get my car I had a fit. My car had over spray every where the wheel wells where silver and the bobbles where painted over said what the *** is this after I ranted and raved and refused to take the car the sales manager said o my we will fix the car right please don't get upset. I needed the car for work so they gave me a car to use. The second time I attempted to get my car it looked OK After 5 months the rust came through both fenders as well as the trunk. I went to talk to the Gm to see if he was a man ho stood by the cars he sells. He told me they would not fix it I told him it waspart of the deal and I expected the car to be repaired the right way and it was not. My car has such a bad Rust on the fenders it now has a hole in it. After waiting a week the Gm sends me a letter and said we will not fix it. I will get them to fix my car as agreed if it takes going to the Ag parking my car in there lot with a sine on it please don't by any cars from these people. PS I am in the process of hiring a lawyer and the Ag complaint is being filed NEW COUNTRY LEXUS OF LATHAM IS NOT TO BR TRUSTED.