This company says they have easy returns and then I get an email from them confirming the order saying the dresses I ordered to try in 2 different sizes would not be delivered until after my wedding (much later than they said on the site) so I asked to cancel the order. They told me ok but you will lose 50%. That is the worst policy I've ever heard. Meanwhile they never delivered anything or reimbursed my 50%. I would never do business with this company again.
Try to contact them again for refund. You know sometimes customer reps get buried with emails everyday and they may not be able to record every case.