Network Solutions
reviews and complaints

This is the worst company I have ever worked with. Our email has been down for over a week and there is no sign of resolution. They did a server migration without notice and clearly there were significant issues. I have been on the phone with customer service for over 50 hours. They cannot help and only tell me it will be resolved in 24-48 hours. When that time expires and I call back, they tell me it is escalated and the clock starts again.

Try to ask for a supervisor - that will keep you on hold for over and hour and cannot offer help, just lip service that you hear from the Customer Service Reps. I have had a few Customer Service reps who have were really trying to help, but its clear from them, there are major issues and people have been without email for weeks at a time.

What is the recourse for customers of this company? We cannot access the product they sell us, they are keeping our property (emails) hostage, and are making it difficult to leave and want to charge thousands to do so. Where is the oversight from the FTC? How can companies get resolution?

Escalation #: S-1975551

I have not access to sending or receiving email from my domain: mail.combs.us.com.

Specifically:

[protected]@combs.us.com

[protected]@combs.us.com

[protected]@combs.us.com

[protected]@combs.us.com

I have been a 15+ year customer and I have been without the above access for the last 5 days. During this time I have called support 5 or 6 times. This level of service is unacceptable.

Tom Combs

I am writing about the anti phishing button that pops up in webmail. I am looking at all my e-mail online in Networks Solution to eliminate the thought that any other mail program would be the problem.

I open the link in an e-mail and before now a button would remind me that going to another link may have result in phishing. I feel safe going to the link so I say go to the link and the program would send me the article I wanted to read in Washington Post or New York Times or some other national or local paper. That was no problem

Now the button sends me to another page in my browser that checks for phishing and does not move me on to a known safe site. I have to close the blank anti-phishing page and there is the button again and I click it then I go to the article on another browser page. This is the problem. I do not want have to go to a blank browser page to close it and then go to my article.

Do you understand the problem? If you do tell me. Can the problem be fixed? Tell me. Are you fixing the problem? Tell me. If you can't fix this problem tell me. I will then have to make a decision.

Can not get help. Even to try and reach NS website I'm blocked

by "hCaptcha" test. After I complete the picture matching I

still go nowhere...Screen continues to say "ONE ORE STEP"

but goes nowhere after I prove I'm "human".

I've got a email problem and can not reach the company for help.

That problem is: that when I reply to an incoming email I get

a screen demanding I re-login; then it makes multiple copies

of the email that line up across the bottom.

I can't get rid of these.

Your employees took our credit card and then ghosted us. We received no service. When we call in to deal with this we get the run around. When we ask for a supervisor we are promised a return call that never comes. We contested the charge, but your company is fighting back. Do not use this company! I have spent hours on the phone trying to resolve this. Their support is all over seas. The representatives are not able to do anything. I was willing to stay on the phone to reach a supervisor and they hung up on me.

You have taken my money and treated me like dirt.

Registering a domain and launching a website using the website builder advertised by Network Solutions seemed to be a risk free investment, something I could try and cancel if it didn’t work for me. No. When I was unable to find a design template that was suitable for my concept, I made something work… or tried to. Which was completely ineffective and inflexible. Trying again day two, I couldn’t log in. When I went to chat with support, it was able to log me in, but not to just log in. So when I used my email for support, they knew who I was, but when I gained access through this method, my contact details and my email with two letters swapped. This must’ve been done on their end because I popped right up when going to chat support. What I learned when correcting this mistake is that I now couldn’t cancel or change anything else or transfer domain elsewhere for 60 days. They got me. I also didn’t realize the price would skyrocket. I never did get my site up and running, but I did lose my domain and my money to this scheme. I also have these dishonest scammers all my personal identifying information and card number. Why hasn’t this been shut down yet? I didn’t think someone could just outright violate ethics and business practices using loopholes and minimal effort so blatantly, with no consequences. Wait, it’s 2022, that’s exactly what I should’ve expected.

There have been so many problems/issues with this appalling website builder provider that I don't know where to start! It's been one headache after another, and their after-sales service has been appalling. I have 3 x products with them and wished to cancel them all; I therefore clicked on the "Disable Auto-Renewal' buttons and received the relevant acknowledgement. But - surprise, surprise - they have taken £15.83 out of my bank account today (which is one of the rolling monthly renewals that I disabled). I cannot believe that they have taken money from my bank account after I requested that all products be disabled. This is my first experience of using a US based company, and their customer service has been appalling; I will not use a US company again. Really frustrated! Hope you can help. Many thanks

I have my own domain, cybrworx.com, and the registrar is Network Solutions, a service I have had for almost 20 years. I do not use it for anything but email, I do no ecommerce, I have no webpage, I have no web presence at all so there would be no need for a second domain. In August of 2020, Network Solutions added to my domain a domain similar to mine (cybrworx.site) as a "free service" without my knowledge. On August of 2021 they billed me via paypal in the amount of 101.97 and made it a recurring charge. The charge went out, and was paid though for some reason this was not brought to my attention. My current .com address is due to expire on 4/22, but they took the payment two months early. It looked to me like they were selling me a year of service but requiring payment after only 10 months. In researching why this would be, I discovered a couple of things:

-I had an additional domain that I didn't know about, cybrworx.site

-It was added so that someone else couldn't "tarnish my web presence" by using this similar name, and

-the "free domain" ended up costing me over double what the one I actually contracted for costs.

In trying to get a refund or credit for future services I was told since I didn't dispute the charge (of which I was unaware) within 30 days, there would be no refund/credit given. I tried to be flexible, but the only help I could get was to cancel the "free" $100 domain name. I don't know where else to turn, as I don't know who regulates this type of business but I feel as if I've been defrauded by this company. I find myself wondering how many others have been taken in by this, possibly a larger entity, and have had it go unnoticed?

This company is not responsive to IT problems. They farmed out all of their tech support to India. No one cares. I do not recommend this company for email services.

my name is Michael Derrick, Domain is waterhole-leather.com
it has been 2 weeks since I signed up with your service and my site is still not up and running. I get warning signs when trying to log into it saying it is an unsecured site, but I have email from you saying that SSL was installed. when I try and check my domain name email or set it up in outlook it says it cant find the location. meanwhile I have paid for all of this. I have been either on the phone ( which puts me on hold for 30 - 45 min before even talking to me) or chats at least 3-4 times a day, each time they say it is handled, but when I check nothing has changed. then this morning I get 7 emails stating they cant fix the problem.
here is the mail I got 7 of
DNS Settings Change Request Unsuccessful
Dear Michael Derrick,

We were unable to change the DNS settings for the following account(s):

[protected]

To change your DNS settings, simply log in to your Account Manager and submit a new request.

If you have any questions or need assistance, please visit the Customer Service Center.

Best Regards,
Network Solutions Customer Support

Unauthorized credit card charged, they stole the money in the credit card
for amount different on the agreement of renewal services.
Do not trust network solutions any more they steal your money

for 10 days, email access, sending and receiving has been inconsistent. Getting three kinds of errors (SSI cannot connect with server/SSL error/timed out). I have called Network Solutions numerous times, worked with night people, been told it's apple, it's the settings, it's the port, it's SSL. I have tried everything, following all instructions given to me about settings. I have spent at least 10 hours trying to get Network Solutions to fix my email.

There seems to be no way to bump this up to management, and the problem is disrupting my business.

[protected]@educationaldecisions.com

Network Solutions has blocked access to my domain name: practical business basics.com. It expired in mid-October with no historical activity beyond creating the name. I contacted Network Solutions prior to expiration for help in navigating their website to move the domain to another registrar to save money and their Chat desk started a series of delays that took me past the renewal date. They'd direct me to unlock the account, but not mention an access code for the transfer. I'd get a code, only to find my account locked again. Then that code expired and I had to start over. Chat and telephone conversations over the subsequent weeks got me nowhere. My only option was to pay for a renewal, now there are penalties involved. I guess if I were younger I could have figured everything out, but I'm a retired senior who struggles with features on my phone. I expected their Customer Service to help me. They very politely made it worse with every contact.

I have transferred a domain from Google to Network Solutions to activate email. It has been almost 10 months and nothing has happened. They keep charging me every time. I have paid $300 for 5 email accounts. They confirm that they have my domain but cannot find it in their system. I asked Google and they said they transferred it to Network Solutions. A web search show that my domain bandrapalli.com is with Network solutions. They agree, but have not activate my emails and charged me and do not want to give me credits back for the charges. I can be reached at [protected]@yahoo.com

Got the email about updating iphone.
it stated new setting: mail0.hostingplatform.com. For in and out server.
Having been a certified network engineer for over 25 years I substituted my domain name for hostingplatform. things didn't work.
I called tech support and he stated that the setting hostingplatform was the exact setting to use. I tried and while it was timing out I tried to have him verify ports and other settings. HE FELL ASLEEP. I HEARD SNORING. REALLY?

I fixed it myself.

On April 1, 2021, I purchased an upgrade from Wordpress Entrepreneur to the Wordpress for Growing Companies for the domain www.area05aa.org.

While this upgrade was charged to www.area05aa.org with receipts to confirm, Network Solutions applied this upgrade to www.area93.org... a separate company.

I have been on the phone for over 2 hours with tech support today. I was advised that www.area93.org cannot be downgraded back to Wordpress Entrepreneur and will be charged for the upgrade going forward. I was advised to connect the www.area05archives.org domain to the area93.org account. It is not ethical for me to integrate two different companies.

The final resolution was for me to backup the websites, disconnect them from current packages and restore on my own. The tech told me this would be very difficult and could cause problems with the websites.

Since, this error was not mine, I want Network Solutions to correct the problem and reassign the websites at no cost to me. My Time Support will charge me for their time and this is not my error.

Faith Barnese
[protected] cell
[protected]@aanoc.org

I have a few domains registered at Network Solutions, but two domains were just removed from my account, twice.

First time it happens, both domains were returned to my account almost one month later, after a lot of e-mail exchanges with Network Solutions support.

A few months after solve this case, both domains were removed again. But now, every time I send an e-mail to Network Solutions I received a default automatic message and I have to insist to receive a not automatic message. But, every message I received comes with a different approach:
* One says my domains were returned to my account
* Another one says I have to pay for my domains
* Another one says my domains are in redeem period (even with the expire date for 2022)

As we can see, Network Solutions has a really poor service that even its customer service team don't know what they're doing

Network Solutions charged my credit card twice (×2) monthly for three (3) years. This despite deactivating & cancelling the domain name service with them. Upon making contact, they acknowledged that my 2 domain names were deleted from their registry but continued to charge me for allegedly hosting services (?). Since the 2 domain names were canceled, no website/email, what was there to host & charging for it? Their support member was stomped by logic. So when I told the support staff that I saw numerous complaints online about Network Solutions "scam", the support staff hung up! I promptly canceled my credit card. The sad part is, US$1, 368 (J$212, 040) could have benefitted for my family & I. BEWARE!

Dear Sir :

We are having problem with network solution support team, we asked for domain transfer for about two months ago and until today we could not transfer the domain out,
We are only trying to transfer the domain and we opened multiple support cases without reply, please check the tickets numbers :
Ticket number Creation Date
OFS-11483 July 28, 2021
OFS-12199 August 1, 2021
OFS-12687 August 3, 2021

Moreover I opened two chat with the support team and they inform me that I have to wait for the technical to reply to the ticket

Please check from your side and ask the team to fix the issue and make this transfer successful

Our domain that need to be transfer is ( group-cc.com )

Best wishes

Account: Account Holder
[protected] IBE Publications P/L Edit
[protected] Eunson Training & Consulting Pty Ltd Edit
[protected] IBE Publications P/L Edit

31 July 2021
[protected]@eunson.net

Baden eunson

I have had $300 deducted from my credit card - for no reason. Please explain.
I note that on https://www.complaintsboard.com/new_complaint/. many people have complained about such actions. Not professional or legal.