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1.8 92 Reviews

Network Solutions Complaints Summary

15 Resolved
72 Unresolved
Our verdict: With Network Solutions's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Network Solutions reviews & complaints 92

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Newest Network Solutions reviews & complaints

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5:14 am EST
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Network Solutions transfer my own domain musicworld.com and give me authorized code

The my domain musicworld.com is created by me through network solutions panel i have got buyer already deal is in process keep lock off or remove it from network solutions and provide me authorize code for transferring the domain because my domain musicworld.com is still displaying in network solutions website, i have the agreement proof of musicworld.com ownership

Awaiting for your feedback
Regards
Tiranjan Enterprises
Email: [protected]@gmail.com

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10:04 am EST

Network Solutions good company

Network Solution Co is a great company, i signed up with their relocation service and i got a new house within a week of signing up! i highly recommend them if you want to move fast! i don't have time to search for my own properties so i used these after i found an advert online for them - i went on their website and rang them and then signed up… i have saved loads of money with using them because I've got a private landlord not an agency so saved thousands! highly recommend them.

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7:30 pm EDT
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Network Solutions Terrible Web designers

Our company was contacted by Shaina a sales rep at the Pittsburgh office of web.com. Since their office was located in Foster Plaza 5 minutes from my home I agreed to meet with the company. During the meeting the representatives told me how their company was an expert at designing Google friendly websites and driving customer traffic to the website. After listening to and falling for their line off bull Ship, I signed up. My understanding was that Web.com had worked with other replacement window companies like mine and were experts. I signed up on Feb. 12, 2014 and handed a check over for 1, 295.00 to build the website. I told the sales people what I wanted to see on the website. We were contacted in early march by Kathryn Perez who worked in their Florida office. She forwarded a e-mail that had a link to the website they custom built for our company. What a joke! I knew we were in trouble the minute I saw the site. The site may have been Google friendly but getting customers to call and buy replacement windows was another matter. We received only 1 call from a customer looking to buy a door. The other 2 calls were for repairs, a service we do not offer, and one call from Jason Zombeck, the manager of the newly opened Web.com Pittsburgh branch wanting to know why we cancelled our service shortly after starting it. Business owners stay away from these guys unless you have thousands of dollars to waste on useless advertising. There are over 500 complaints on file with the Better Business Bureau. Many are for automatic billing for their services. Web.com is just as bad as all the other local companies selling Google Ad words Internet advertising. We got over 80 people who saw the website but only one call from a potential customer. When I suggested changes I wanted to make to Kathryn Perez I was told to leave the site as is. Web.com is your typical company who over promise and under delivers. This mistake cost our company 2, 400.00 and Web.com has refused to refund any money. Stay away from them!

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Cybersig
, US
Jun 13, 2017 8:37 am EDT

It sounds like WIndowsexpert is not a marketing expert and is unable to allow the company he hired to manage the marketing for his business actually manage the marketing for his business. Marketing doesn't happen overnight, it is an investment in your business that takes at least a little bit of time and patience to develop. Choosing a capable partner is just the first step.

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M942978
Richmond, US
Jun 01, 2015 8:09 am EDT

I came across this and I have to say, from what I am reading you cancelled the service right after starting. It sounds like the program was never given a chance to work. I can tell you that over 80% of the lead programs like you purchased stay with Web. They take a few months to get up and going due to SEO efforts. It is not a miracle overnight solution, but a long term solution. It sounds like they let you cancel your program, which most other companies would not, so be thankful for that. I just do not see how you can bash a company when you did not allow any amount of time for the program to work. It's like me buying a window from you because it is supposed to make my energy bill go down and I make you come get it after you installed it less than a month ago because my bill didn't go down on my newest statement. Lastly the over 500 complaints you speak of are not the division you were working with. These complaints are from DIY services, and cheaper products just to get online. The complaints are from people that think they should be getting 50 calls a month for 79.00. Everyone would own a business if it was that easy.

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5:51 pm EDT
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Network Solutions billing fraud

Network Solutions is deceptive and dishonest in its billing practices. They have overcharged us and double charged us for services over and over again. We got fed up with problems and the bureaucratic response to our complaints. I had to argue with no less than 5 different managers over weeks to get credited for $1200 in overcharges. It was a nightmare.

Anytime you allow an autorenewal you have to make very sure you cancel and get it in email. They will deliberately cancel it by phone and then continue to charge you until you call and complain then they will say did you write the ticket number down because we don't have any record of your cancellation. Its a scam and it cost me a lot of money.

They basically always fall back on "according to our terms of service" ie. the fine print you never read we cannot give you a refund because we don't have a record of the cancellation. It is a complete scam and I am reporting them to the FTC.

Any other customers who have been scammed by network solutions should also contact the Federal Trade Commission and file a formal complaint on www.ftc.gov It is very easy to file the complaint and there are obviously many network solutions victims who have complained about their deceptive and fraudulent billing practices. Let's blow the whistle on network solutions and prevent other consumers from being victimized.

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1:53 pm EDT
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Network Solutions fraud

When we renewed a domain name we paid an additional fee for "protection" to ensure the name could not be lost if there was a problem the next time the domain was due for renewal. It turns out that the "protection" term is less than the domain renewal term, so what good is the protection? When I learn it was a waste of money to purchase protection, naturally, I requested a refund. It has now been 90 days and no refund has been received. A call to Network Solutions resulted in a promise of a return call, but it has not happened. Based on what I have just read on this site, I guess I should stop wasting my time trying to get the refund; my time is more valuable than chasing after a business practicing fraud.

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11:27 am EST
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Network Solutions deceptive and fraudulent business practices

Our company has used the services of Network Solutions when it was owned by VeriSign since 2001. Every now and again we are contacted by their sales department trying to sell us one of their new products they what us to try. I am not here to slam the company since I am only one of six million or more subscribers, but to tell you the truth of their deceptive business practices.
A few months ago we were contacted by a salesman for their Gorilla Marketing Product. What you should know that before you start a conversation with anyone in this organization they have to verify your account. Once this is done you have given them access to your financial information or credit card on file. Now it so happens that we were coming up for our domain and hosting renewal. Whenever you renew the hosting the domain is always thrown in at no charge. Most subscribers know this and also know this would be foolish to set the auto-renew feature because you will be charged full price for both services. With the end of the month close at hand the salesperson became very anxious to close the sale, promising that if we signed up for the “Guerilla Marketing” service at eighty dollars per month the fee for the domain and hosting would be waived renewed and your card billed every month.
This is a method company’s use to develop revenue stream. So what this slick salesman does is set the auto-renew feature in anticipation of closing the deal. Before we can make a decision we are charged the full amount for the hosting and domain renewal which comes to nearly two hundred dollars. We contact customer service and are told that it will take up to ten days for the funds to be returned.
This is a form of embezzling. To avoid becoming a victim of this scam it is important that if you have a card on file to check the auto-renew feature often to avoid this from happening to you, or better yet do not leave your card on file with anyone. Before making this posting I have discovered that this is a common scam with this company. If there is an attorney that is interested in seeking a legal remedy this is the number for their corporate offices. [protected]
In August 2011, it was announced that Network Solutions will be bought by Web.com for $405 million and 18 million shares. On October 27th, 2011, Web.com announced the completion of the Network Solutions acquisition. This was immediately followed by the departure of CEO Tim Kelly and other key leadership. Large scale employee layoffs began the following day. By December 31st, 2011, over half of the office space in the Herndon, VA based headquarters had been vacated and returned to the property management. On March 31st, 2012, the company's Belleville, Illinois office was closed
The Web.com Group was formed as a result of the merger of Web.com, Inc. (NASDAQ: WWWW) and Website Pros, Inc. (NASDAQ: WSPI).
The company was initially funded with $65 million from Norwest Venture Partners, Crosspoint Ventures, Chase, Verizon (Bell Atlantic), Office Depot, and Dell; and subsequently by Insight Venture Partners just prior to its IPO. It took only six years from start-up to achieve its goal of dominating the market, and went public in 2005

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10:03 pm EST
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Network Solutions billing - auto-renew

Received billing for an auto-renewal for a domain I had intentionally let lapse. I know that I did not have the Auto-Renew checked because I have had highjacked CC #s, so I had recently checked accounts for billing. They said they would remove and issue credit BUT - this is certainly happening to a lot of people. Wonder if the Attorneys General are aware of this business practice?

Read full review of Network Solutions and 2 comments
Update by SeattleM
Feb 02, 2013 1:34 pm EST

JLeeP - make them move you up the food chain. Rather than the BBB, threaten that you will contact & Report them to the Attorney General in your state. The BBB is membership (fee based), so I don't think the have any 'teeth'. I contacted Amex and disputed the charge - & my refund came through in a day. Good luck!

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JLeeP
Los Angeles, US
Feb 02, 2013 1:56 pm EST
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Thanks, I filed a complaint with the AG Internet crimes division yesterday. It was a debit card so the bank won't refund the charges unless I go through 5-8 months of paperwork and hearings. Big pain but may end up doing it. (Sorry for any mistypes, on my phone)

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JLeeP
Los Angeles, US
Feb 01, 2013 1:50 pm EST
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I'm going through the exact same thing right now. I removed the auto-renew and the card # on the account. They said they would process a refund in two-three days, now 5 days without the refund being in there they have said it'll take 7-10 business days for the bank to process. Called the bank and they said they haven't received anything from them and when they do it'll be an overnight refund. My account has also gone from transferrable to transfer-prohibited. They also threatened to delete my account from their systems. I still have two months left in my service with them. How do you do auto-renew (even if illegal) two months before service is completely done? A week I can see. I have a bad feeling there will be no refund. Tried to file complaint with BBB but the BBB can't even find them.

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4:25 am EST
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Network Solutions FRAUD

DEAR SIR, PLZ FOLLWING THE MY COMPLINTS--

1 JD NET PROFITS MADE 2 SEPARATE CONTARCTS WITH ME THAT THEY WILL OPERATE MY CURRENCY TRADE ACTS ON 70/30 PROFITS BASED. AND IF THEY HAVE LOSS THEN THEY WE WILL GIVE ME 75% OF MY MONEY.
2 THEY GAVE THEIR COMPANY REGISTRATION OF SINGAPORE IS SIGCW27921FOREX, AND ADRESS 909, 010, 911, TEMASEK AVENUE SINGAPORE, NEAR MILLENNIA TOWER03910.
3 AND IN PROCESS MR ANKIT DHIR MADE MY ACT ZERO. AND NOW HE IS NOT HONOURING HIS AGREEMENT.
SO ON THE ABOVE CONTEXT PLZ CANCELL HIS LICENCE AND PUT HIM IN PRISION ON THE ABOVE FRAUD.

THANKS
SHAILENDRA PRASAD BADONI
INDIA 91 [protected]

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MNju
, KE
Apr 14, 2015 5:03 am EDT

JD nets traded my account early 2014. It had an initial deposit of $5472 which they wiped out. We were in a revenue share of 70:30. it was agreed that if the account was wiped out they would refund 30% of intial deposit. When the account was wiped out they requested i deposit $2000 which i did to try bring back the account but it was wiped out too. they agreed we do a joint account where they would get back my money but they have gone missing ever since. all attempts to catch them on email chat or facebook go unsuccessful. they are cheats who action should be taken against them. Everytime i ask they were moving office since then they cannot be contacted.

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balasubramanian kannan
, IN
Jul 31, 2014 10:31 pm EDT

tiuganda how you got refund please tell me

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tiuganda
, UG
Jul 29, 2014 7:11 am EDT
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The above matter with JDNet profits has been resolved amicably in a civil manner. JDNetprofits has accepted to refund the money and has entered an Agreement to that effect.

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tiuganda
, UG
Jul 17, 2014 4:20 am EDT
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I signed an Agreement with JDNet profits to manage my forex
account. JDNet profits is a company purportedly located in Singapore, 909, 910-Temasek Avenue, Near
Millenia Tower 039190, DLF PH. In some web pages, they state their address as
A, 300 Nehru Enclave, opposite Nehru place, New Delhi DLL 110019, India.

JDNetprofits agreed to manage my forex account and get a
percentage of the profits. JDNetprofits also agreed that in case the account
was wiped out, they would pay back 75% of the initial capital. The account had
an initial capital of 12, 500$ which JDNetprofits blew in about two weeks due to
poor trading systems coupled with poor risk and money management. JDNetprofits
wrote to me agreeing to refund back 9, 375$. After afew days JDNet profits again
wrote to me asking for more time upto the end of June 2014 to start paying back
the money.

Now JDNetprofits has gone silent, they are not answering my
emails or skype messages. I am inclined to believe that I was cheated by this
company just because they know they are far away and cannot be got. If I am
refunded, then I shall come to this same forum and make a rejoinder to this
complaint clearing the name of JDNetprofits, otherwise as it stands now, I warn
the unsuspecting public of this company posing as an experienced forex manager
with a good track record, yet in reality its there to claim for profits if it
makes any, BUT if it makes a loss for a client overseas, it cuts communication.
I have also written to the police departments in Singapore and New Delhi to
investigate further on my issue, since they might just fall into a racket of
international crime.

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jdnettprofits
, SG
May 26, 2013 10:37 pm EDT

Dear Mr Badoni,

You didn't posted your statements here which shows that your account was running in losses from 12000 USD. We know very well which female you are talking about, we never issued any cheque to her as the cheque which she is showing never belongs to our company account and You are most welcome for the case in the court but we are sorry to say that we will not pay anything in the court also as we will spend money on lawyers not on you . Second and the last thing we are posting here that you signed the agreement for equal profit sharing with us and asked us to generate 100 USD profit everyday on the equity of 2700 USD which clearly shows that we have to take risk in the account and that risk can be at large also, we do have the recording of Skype chat if in case you forgot your words. Secondly we do issued a soft copy cheque to you but later we made the stop payment as withdraw ed the profit of 1800 USD from the account. Wish you best of luck for the case and regarding the in laws, it will be great if they can pay you. My In laws are not the partner of JDNetProfits. We have a strong chain of clients our 5 years old clients which can not be destroyed by any case or any ### complaints like this.

Admin and owners
JDNetProfits and JDNetProfitas
Singapore and Canada.

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shailendra1966
, IN
Apr 22, 2013 7:42 am EDT
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dear mr ankit,

now i have to use bad words again against u, because u only not, cheated me but i have a list of number of persons from abroad and india, and u cheated me by giving soft copy cheques but there r number of male and female i have whom u gave real cheques, and u donot worry i have find out the house of your in laws in delhi., and very soon we r filing a case against u in singapore and for that lawyer has been hired. than u tell the judge who has not honoured the agreement and all your ### i will hear from u.
u r the biggest cheater on the earth, who has run away with lot of money, and now not even giving back 75% money.

see u cheater.

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jdnettprofits
, SG
Apr 21, 2013 7:49 pm EDT

Mr Badoni,
We want to remind you that Its clearly mentioned on our website and the agreement with RED BOLD LETTERS from past 3 years that, we are not responsible for any losses which occurred in the equal profit sharing investing options as Client agrees that you can take end number of risk while trading my account to create hefty profits. The Bank instrument surety is only valid for Daily 1.25% profit sharing. 2nd Did you ever withdraw ed any profit from your account, Can you post your statements also here ? Third despite of given time to you that we will try to fund your account for trading with our own money, you didn't waited instead of waiting you started giving us threats and used bad words also which includes comments for our owner's wife also. Thus finally we cancelled all business relations with you because you don't know how to make a healthy business relation. Only threats and bad words will never work. In the last the reason for shifting our offices from India was that Indian government and RBI are not allowing Indians to trade in foreign currency exchange through internet or online. They are allowed to trade only INR V/s other pairs and that too with SEBI registered brokers from India only.
Admin
JDNETPROFITS

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Network Solutions unauthorized charging of credit card

Network Solutions used to give the website owner an option to renew their hosting package manually or renew automatically. They have changed their policy and now charge my account automatically (without my authorization), this being the first year. I have tried to stop this practice by following their instructions and calling their toll free number and notifying them personally. But, instead of talking to a person, all I ever get is a recording saying that they are experiencing a higher than normal call volume and to hold. Of course, no one ever answers. This is obviously a devious business practice which allows them to charge your credit card however much they want and make it very difficult for you to stop doing business with them. In my case, it's costing me an additional $40.00 to to renew automatically as opposed to renewing manually! If you are like me and prefer to control your costs, Network Solutions is not the company to work with. I strongly recommend reading the other complaints against this company before deciding to do business. Since they have already charged my card, I am stuck with them another year. But, I won't be next year! It's clear that their management approves of devious business practices and they are not the sort of people I want to deal with.

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Network Solutions unauthorized charge

Network Soluions has turned into a nightmare! They charged my Paypal account (which subsequently charged my bankcard) for a year ($45!) of domain registration that was not due nor authorized. No reminder email was sent to me advising me of such activity and now they keep giving me the runaround about refunding my money. I've filed a complaint with PayPal and will now be filing with my bank since they have not kept their word. What a racket! I have moved all my domains now to GoDaddy and will NEVER do business with Network Solutions again!

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A Soon-to-be Former NS Customer
, US
Nov 29, 2012 1:45 pm EST

Network solutions switched all of my domain names and private registrations to auto-renew, without my consent. Researching the matter, I see that apparently, this is their new business practice. I had to spend 25 minutes on the phone getting auto-renew switched back to "off, " because they don't let customers do this from the NS account management console. I can't imagine that switching accounts to auto-renew without customers affirmative consent is legal, and I hope this is soon made abundantly clear to NS in a court of law. Disgusted.

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Shinergise
Dollar, GB
Nov 03, 2012 2:50 am EDT

Network Solutions have twice pulled this Auto-renew deal on me in the last month, during the first time round version I asked for Auto-Renew to be switched off on all my domains and was assured it would be. One month later I am again chasing a refund.
Inertia selling like this is good for their cash flow but ultimately not good for their business. If they want to offer Auto-Renew at least let their customers select for which website / domain name services.

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Network Solutions cannot cancel service

Cannot contact anyone at networksolutions.com for billing cancellation. No one answers any telephone number provided. No one responds to e-mail response. originally requested an E-mail domain ID# [protected]. I did not get the requested domain name nor the web site for e-mail paid over $200.00 for it for 3 years.
The telephone # on the internet is [protected]. The provided login is networksolutions.com/manage-it does not recognize me on login and the best search I can get directs me to the Ukraine under Gankiewicz.org.
Need help in getting my money back.

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SanjayShaw
, IN
Apr 13, 2014 2:20 pm EDT

Yes you are 100% correct.

They are attracting with web search engine for 1.9 USD web Hosting per month after that their automated online login are forceing to accept the other services with high rate which are almost free from other web hosting company . And taking payment from credit card with out any intimation and approval

just check the attachment of their raised bill there is no parity of the amount with month one they have received paypal account they have looted our amount

it is total cuber scam and we have lodge complain at IC3 if other one having any documents of fraud of networksolution.com please provide us so that we can redirect the same to ic3 concern.

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Network Solutions billing

Network Solutions billed a 10 year old expired credit card for invoice that was not due for 30 days. The credit card was not in the name of the domain owner. Our accounting department called and had the charges reversed. Network Solutions billed a $10 processing fee for their error. We complained and they credited our account $10. They then shut down our site because they said we owed them $10. Pretty screwed up! Our site and email has been a mess for 12 hrs and it is having a drastic effect on our business.

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Hal Manogue
Brentwood, US
Oct 27, 2012 7:47 am EDT

I am going through the same scenario with Network Solutions. They violated my client rights by withdrawing funds without my authorization. This is the first and last time they will play me for a money-floating guinea pig.

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Network Solutions incompetence. privacy and security violations

We have registered multiple domains with NS, paying handsomely for each and every service. I use the word service advisedly. Always, complaints were slow to find resolution, though we always got the promised auto-response back in 24 hours. The final straw was that they simultaneously shut down one of our company's e-mail and "notified" us, via e-mail. So, we were forced to search our own systems for problems and found none. We notified NS in the prescribed way from a different address, were referred to another department (+ 2 days without company mail), then received and auto-message saying we had been notified of the problem (to the old, non-working e-mail address: +2 more days) and were finally referred to an individual who forwarded the "notification". Said notification was merely another auto-message informing us that an e-mail had been compromised and was spamming, therefore they had no choice but to shut us down (as opposed to contacting us while the mail still worked). At + 1 week with no mail we changed all the passwords, as required, and attempted to stay in contact with NS. + 2more days we received a note saying that the passwords still weren't strong enough. We changed, again (+2 more days). "I'll check with the Techs right away" was the response we got, and we waited another +5 days. Nothing. NS never attempted to help resolve the problem. They did not notify us until after they shut down the e-mail. They have not responded to our attempts to mutually resolve it. AND, they admitted in an e-mail that their "Techs" have access to our passwords and mailboxes, and yours. We suggested in a final e-mail to the company that it may have been their internal security that failed. And, alas, we have contacted an attorney to attempt to recoup the dozens or hundreds of thousands of dollars we lost because we were out of contact for more than two weeks. So, NS at your peril. PS - I'm posting this everywhere and will be paying for an add in three magazines.

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ftvjr
Lake Villa, US
Oct 13, 2012 4:20 pm EDT

We are currently having the same issue. One of our machines was infected with a virus which compromised an email account. Actually found the bad system and resolved the issue. Started to change passwords as a secondary precaution. Before completing all email accounts, we were shut down completely. Spend two days (multiple hours each time) waiting on hold to finally get someone who asked if we received the email about spam complaints. Seriously, you shut our email down... How would I get them I asked. He said "oh, sorry". Not acceptable. I stated you have not only the account owners contact info but a technical contact which anyone can find in via Whois. If the issue were big enough for you to shut us down, could you not call or attempt to call those contacts to advise. Rather you wait till we spend hours to find out you just cut us off. Even logging into our account on NS there was no popup or warning stating your account was compromised and you need to contact us before it is reactivated or something to that affect. After being a paying customer for many years, it's obvious this was not malicious on our part. You need a much better way to advise customers. We are still down after having done what they asked. We will also be leveraging legal council to recoup our losses as a business...

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allisonH
, US
Jun 22, 2012 2:10 pm EDT

I got a call today from a girl trying to sell me SEO services, followed by ecommerce platform. When I asked for a few representative clients, she said they did not have a list anymore because the clients were getting too many calls as a result of being listed with them (hardly a complaint an internet retailer would have - "more visitors...oh no!"). I have spoken to countless e-commerce platform providers and not one has refused to tell me who else uses them. Another hint is that they have no case studies on their website.

Do not waste your time.

Allison

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Network Solutions website builder tool

I have been told by Network Solutions tech support that with the nsHosting package I have, the FREE 'website builder tool' can only be used for 1 of my websites. So now I am, forced to buy TWO nsHosting packages. I would like to understand why Network Solutions charges for a hosting package which allows up to 3 websites to be hosted on it, yet only allows you to use the website builder tool ONE time? Let me just say I have many products with netSol and while it is MORE expensive than the other hosts out there I have remained a loyal customer. However, this illogical rule for the website builder tool has made me seriously reconsider moving everything to another host. Mind you, I even asked if I could PAY to use the website builder tool, and was told by the rep that I could NOT. From the technical aspect, is thee any reason not to allow the website builder tool to be used for more than one site? This makes no sense what so ever and has frustrated me beyond belief.

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Network Solutions scammers

Network Solutions is by far the worst hosting company out there. Not because of their tools, but because of their tactics. Here are a few tactics I noticed from being with them for 2 weeks.

1. Do not run into a billing issue with them, customers can not talk directly to Billing, instead you have to call customer Service in (india), Customer service then submits a ticket. I have a billing issue that's been running for 4 days and my site is shutdown until "billing" gets to it.
Why they do this? They drag on the time to fix your problem so you loose hope and buy another hosting package so your site can be up.

2. I purchased the Wordpress package originally, then purchased a webhosting package to host my wordpress site, well guess what they told me I couldn't do that because I purchased my packages separately! Customer service told me they I purchased the two packages separately so I can't combine them, instead I should have hit the upgrade button on my wordpress admin panel and purchase the hosting that way...
They do this so you can buy more. more.

Just go somewhere else. it's not worth it.

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Network Solutions gauging customers

We have a domain registered at Network Solutions. Our primary contact left the company and was no longer receiving emails. They didn't bother to send notices to anyone else on the account. So the domain expired. We went to renew it, and they charged us $37.99 to renew the domain, which is already above the going rate and even above their own rate of $35. On top of that, they added a $25 reinstatement fee. No other domain registrar that I have heard of has ever done that when its so common for domains to expire before being renewed. BUT THERE'S MORE! We renewed the domain after it had expired for 2 days and went ahead and paid the bill. We received a confirmation that we had paid. But for some reason, they never ran the card and cancelled the renewal. When we called for support, they said it had been renewed and not to worry about it. After another week, we called and got them to admit that it hadn't been renewed. They said they would "escalate" the problem and someone would get back to us in 24 hours! I finally had yell at several people to get them to deal with it. This is all very ridiculous and expensive and a massive waste of everyon'es time. DON'T USE NETWORK SOLUTIONS FOR ANY REASON!

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VickiPate
Kingwood, US
Aug 22, 2012 3:34 pm EDT

Network solutions is awful. They charged my credit card $78.00 for two domain names that were not even due to expire for three months. I paid 4.99 and 9.99 for each initially. Today I called for the third time to demand a refund and again I am told it would be 3-5 days. It's been two weeks. There are plenty of places to buy domain names, I suggest you think long and hard before signing up with Network Solutions. They are greedy and the customer service sucks because, as most big rip of companies, they are located in India.

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9:48 am EST
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Network Solutions support responsiveness (or lack of)

I have been with this company for 15 years. The deterioration in service towards the client and the blatant attempt to hold hostage and blackmail for further fees to reapir problems of their making is eye watering. I was miss sold a service that has disrupted my access to website properties for weeks on two sites i have with them. Call centers are in the Philippines where thy say they are not well enough trained to help and then try to sell you "my time" which is their paid assistance service. It is not tech support for THEIR problems, but you are told to resolve the issue promptly cough up the cash. NS has become a sham, clearly they are under financial pressure and have decided to fleece customers instead of picking up their game. I am currently in the painful process of moving all of my accounts. AVOID AT ALL COST.

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livefree247
Lakeville, US
Oct 28, 2012 12:01 pm EDT

I have been waiting for these people to fix my website for 2 weeks now. its not showing online, and they don't even have the decency to email and tell me what the problem is. I keep calling and keep getting the same thing "were working on it" no support on weekends? WTF this is crazy

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Moses Rivera
Port Washington, US
Aug 11, 2014 9:58 am EDT

I too have been with NS for quite some time. I cringe whenever I have to call for support that never seems to happen. Wholly incompetent. My latest shameful experience: my support ticket #1-[protected] was for my MSSQL DB off-line, simple just right click from SM and place on-line. This would take about 30 seconds to do. I opened ticket Friday, Aug 8, 2014 its not Monday, Aug 11, 2014 and still not done I called several times only to be told "someone is working on it" either they have a ###ed gnome or they simply don't care to provide support to it patrons. As soon as my issue gets resolved I am making a local copy of DB and site. Then I am transferring my domain. I feel like a fool if I have to give NetworkSolutions another dime of my money.. my advise DO NOT HOST OR DO BUSINESS WITH NETWORKSOLUTIONS IF YOU THINK YOU WILL NEED SUPPORT OF ANY KIND. YOU WILL NOT, I REPEAT WILL NOT GET THE SUPPORT YOU DESERVE

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6:35 pm EST

Network Solutions network solutions holds dns hostage

Network Solutions pulled every ugly delay tactic in the book to delay our dns transfer until it finally got to within 60 days so we had to wait.

Then 2 months later, after paying what amounted to extortion to NS to renew with them against our will, they AGAIN changed the expiry date and are now refusing to send access codes to transfer dns.

There are no funds or payments pending and there is no legal reason for them to continue to hold our dns hostage, yet they continue to do so.

This place makes Enron look like a legitimate corporation!

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adnil5abby
Palatine, US
Feb 10, 2013 9:28 am EST

I have never had contact with a company called Network Solutions LLC, yet there is a $101.94 charge on my PayPal account as of 2/10/13. From the other complaints on this website, it looks like I am not the only person to have been electronically defrauded by this company.

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6:48 pm EST

Network Solutions soliciting worldwide boycott of network solutions

Network Solutions ia an unholy den of spammers. NS client aweber.com claims to be sending ads to 40, 000, 000+ email boxes each month with no worry about receiving a spam complaint. The statement is presumably based upon malafide aweber-NS relationship. NS has no abuse report information on homepage and refuses to accept spam complaints against its domains hosted elsewhere. I solicit a worldwide bycott of Network Solutions.

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Verified customer This complaint was posted by a verified customer. Learn more

Network Solutions domain renewal

I started with Network Solutions almost ten years ago. I have a very simple site so the service was not an issue but when I had questions the support was not very helpful. This year I switched my hosting to hostgator, better serve and saved a lot of money. I transferred my domain name to hostgator so I thought renewal would be through them, so I ignored email from Network Solutions. Now my domain name has expired and I have to renew through Network Solutions. So they charged a $25 reinstatement charge, yeah it's a lot of work for them to reinstate and collect my money. The worst part is they charge $38 for One Year! They are way overpriced. Now that I've renewed I will be certain that my domain is with hostgator and I will be able to renew with them for less than half of what Network Solutions charged. Stay away from Network Solutions unless you wanted to be frustrated, poorly serviced and overcharged.

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mikezi
Ocean City, US
Jan 25, 2012 12:42 pm EST

I agree 100%. Considering that their system is completely automatic, and yes, paying on time is important, for them to get $25 EXTRA to do nothing? Typical stupid decision made by a company that thinks its customers will sit by and just pay it.

Network Solutions Customer Reviews Overview

Network Solutions is a technology company offering a suite of online services for businesses and individuals. Their product line includes domain name registration, web hosting, website design, and online marketing services. Additionally, they provide SSL certificates for website security and email services. With a focus on helping customers establish and maintain an online presence, Network Solutions aims to provide the necessary tools for building and managing a website. Their services cater to a range of customers, from small businesses to large enterprises seeking to expand their digital footprint.

Network Solutions In-depth Review

In summary, Network Solutions is a provider with a long history in the web services industry. They offer a range of services from domain registration to web hosting and design. While they may not be the cheapest option available, they provide a comprehensive suite of tools that can be valuable for businesses looking to establish or grow their online presence.

1. Overview of Network Solutions

Network Solutions is one of the original services in the domain name and web hosting space. They have been around since the early days of the internet, which gives them a lot of experience in the field.

2. Services Offered

  1. Domain Registration: They offer a wide variety of domain extensions and services including domain transfer and private registration.
  2. Web Hosting and Packages: Network Solutions provides various hosting options like shared hosting, VPS, and dedicated servers.
  3. Website Builders and Design Services: They have a website builder tool for customers who prefer a do-it-yourself approach, as well as professional design services.
  4. Online Marketing Services: SEO, pay-per-click advertising, and other online marketing services are available to help businesses grow their online visibility.
  5. SSL Certificates and Security Products: They offer SSL certificates and other security products to help protect websites and customers' data.
  6. Email Services: Professional email services are available, which can be important for business branding and communication.

3. Pricing and Value for Money

Network Solutions' pricing can be higher than some competitors, but they often bundle services which can offer good value for those who need a comprehensive package.

4. User Experience and Interface

Their interface can be a bit outdated and might not be as intuitive as some of the newer platforms, but it is functional.

5. Customer Support and Service

They offer 24/7 customer support through phone and email. However, the quality of support can vary depending on the complexity of the issues.

6. Uptime and Reliability

Network Solutions is known for good uptime and reliability, which is crucial for any online business.

7. Security Measures and Trustworthiness

They have a strong focus on security with a variety of products and services designed to keep customer data safe.

8. Performance and Speed

The performance and speed of Network Solutions' hosting can depend on the specific package you choose, with higher-tier plans offering better performance.

9. Scalability and Flexibility

They offer scalable solutions that can grow with your business, from shared hosting for small sites to dedicated servers for large enterprises.

10. Additional Tools and Features

Network Solutions provides additional tools such as online storage and mobile website services, which can be useful for businesses.

11. Customer Feedback and Reviews

Customer feedback is mixed, with some users praising the service for its reliability and others criticizing it for customer service and pricing.

12. Pros and Cons

  1. Pros: Long-standing reputation, comprehensive service offerings, good security measures.
  2. Cons: Higher pricing, user interface could be more modern, mixed reviews on customer support.

13. Comparison with Competitors

Compared to competitors, Network Solutions often has higher prices but also offers a wider range of services, which may justify the cost for some users.

14. Refund Policy and Money-Back Guarantee

They provide a money-back guarantee on some services, but terms and conditions apply, and it's important to read these carefully.

15. Final Verdict and Recommendations

If you are looking for a one-stop-shop for your online business needs and value experience and a comprehensive suite of services, Network Solutions could be a good fit. However, if you are on a tight budget or prefer a more modern user interface, you might want to consider other options.

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- Summarize the main issue with Network Solutions in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Network Solutions. Mention key areas such as transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

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Contact Network Solutions customer service

Phone numbers

1 800 361 5712 1 800 333 7680 More phone numbers

Website

www.networksolutions.com

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