Network Solutions
reviews and complaints

Network Solutions does not seem to learn from their mistakes.

They are STILL the most unethical and outright illegal dns company I have ever seen.

FIRST, they refused to provide access code to transfer dns. Kept stalling, demanding more unnecessary documents, just to stall until the domain was within 60 days so I had to wait.

Then, after renewing against my will with NS, AND waiting the 60 days, THEY CHANGED THE EXPIRY DATE! So even though they basically extorted another renewal fee from me, they still have NOT updated the record - AFTER TWO FULL MONTHS OF RECEIPT OF RENEWAL PAYMENT, making it impossible to transfer an expired domain.

This is illegal.

If anyone wants to engage in a class action against them, I am seeking US$1MM damages.

You can contact us through our website:
www.tranquilrealty.com

Signed,

Webmaster for Tranquil Realty

I have been fighting with Network Solutions for months now.
Everything they do is most likely elegal.
They are incompetent at best.
I wish someone had warned me.

We have spent soo many years dealing with the bad NS. Thier outragous hold times, there incompitant staff, Thier ridiculous 4 month owernership transfer (notery rebublic required)and not too mention thier Toll support number. Nothing like spening an hour on hold and paying for it. I recently moved a portion of my domains to GoDaddy. I have to tell you thier support is night and day from NS. Thier online tools that let you completly control your domain in any means you wish(Change Ownership took 1 day). The first problem that I recieved from NS was an email telling me I had to call them to get the transfer completed. I sat on hold for only 10 minutes ( I guess they figure this out and are scared to death of loosing everyone) only to find a high preasured sales person trying to get me to stay. He had nothing technical to offer so I did not need to call him at all. Then I received antoher email that tells me I do not need to respond to let the transfer take place. But, If I do want to cancel the transfer to click on the link. Needless to say, I did not want to cancel the transfer so I did not click on the link. I found out later that if you do not click on the link, you cannot approve the transfer. They completey screwed up my changes to the domaain. It finally went through after several days but caused major problems during these 3 days. I complained about the letter and they assured me it would be changed and worded differently. That was almost a year ago. Still seiding the same letter out today 11/9/05. I called them to complain. I read the letter to the rep and asked him what it meant. He replied exactly the way I originally thought. Then when I told him that you could approve it unless you clicked the link, he stated that I mis understood. It was then my fault. Run as fast as you can!

Network Solutions has apparently dissolved Monster Commerce and moved everything to the NS servers... Apparently they failed to move the billing addresses... Instead of billing my Amex Acct which has been set up for 2 years...Network Solutions went digging into their old files and billed a defunct credit card that I no longer use and that they have no authorization to bill! The CC company issued a credit immediately and when I called Network Solutions to complain ...they told me that since I did a chargeback, my site would probably be shut down.! Their mistake and they are threatening me! This after having all my email addresses connected to my ecommerce site messed up and not forwarded! This past summer I spent hours and hours on my premigrated site that they could not get to work properly ...Of course they tried to tell me it was just me, which I knew was not true after talking with several other Monster Commerce clients...They ended up canceling the balance of scheduled migrations! Hence, my site is still on an antiquated platform... For my trouble, I was told I would probably have free billing for a year... Corporate and the head of technical has not replied to any of my emails... Buyer Beware...and by the way... NS overcharges for domain names big time... $34.99? GoDaddy.com is only $9.99!

After going through a very bad experience with previous web host and registrar, I decided to switch to Network Solutions sometime this year (2006), thinking I was making the right decision.

My choice was based on the information I gathered after visiting their website and talking to their Sales people, trusting that the information they gave me was accurate.

I was very clear from the very beginning about what I needed. I was looking for a hosting package for my three websites that would be compatible with my current shopping cart and that would include private registration. I specifically asked if their server supported CGI scripting for the PDG shopping cart. I also told the sales rep that I already had my own secure certificate. I was told that the CSR would take one or two hours at the most, and the certificate could be installed in 24 hours or less - provided that I made a phone call to Tech support with a special request, which I did.

First, Network Solutions sold me the wrong package. Their Advanced Unix package, for some reason, did not meet my needs. When I called back, I spoke with a rep that was very courteous and prompt to cancel the wrong package and issue a new one. He even set up the sub-domains on the new Advanced Windows package in less than 30 minutes! I was really impressed, thinking this time I must have "hit the jackpot" when it comes to web hosting, but boy was I wrong! I had no idea of the nightmare that lay ahead of me!

After waiting for almost three weeks for the websites to get transferred (due to my previous registrar's fault), I thought, "Now that the transfer is complete and the website ready for the secure certificate installation, I am in good hands!"

I had to wait almost two days for Network Solutions to generate a new CSR and another two or three days for the certificate installation!

At 3:30 on the morning of February 6, I found out my shopping cart could not be accessed; it was returning a CGI script error message. I called Network Solutions Tech Support immediately and made about 8-10 phone calls throughout the day. They kept telling me the same thing, that they were working on the issue. Finally, they referred me to PDG, the shopping cart vendor.

If it wasn't for PDG, I would still probably be waiting for a Network "Solution". PDG found out the problem had to do with "script aliasing", whatever that means. On a conference call with PDG and Network Solutions, I was told that their system DOES NOT support cgi executable files! This information was never given to me by their Sales rep.

The bottom line is that, because of Network Solutions mess-ups, I wasted countless hours of my time transferring my web content to their servers and making unnecessary phone calls to no avail. Thousands of dollars in potential sales were lost due to Network Solutions inefficiency.

Despite Network Solutions selling me apples for oranges, they made several charges to my credit card. I contacted their Administrative Office and was promised more than once that the money would be refunded in full. More than 3 months later, I'm still waiting for $75 to be credited. I'm just waiting for my website registration to be moved to a new web host. Once transferred, a dispute will be filed with VISA for the refund that I am entitled to. When I told Network Solutions that I would file a dispute, they warned me that if I did that, the service would be cancelled and my websites would go offline. That's a sneaky way of keeping a customer's hands tied up. Stay away from web hosting companies that sound very courteous on the surface but sell you the wrong product and drag their feet to give your money back! This is NOT the kind of "solution" a customer would expect from a reputable company.

Update: After giving Network Solutions an ultimatum to refund my account, I verified with my credit card company that they finally refunded the $75 that they owed me. I still went ahead with the domain name transfers. After all I had to go through, I'm at wit's end with this company.

I had to make a last phone call to Network Solutions about a website that was not transferred. The CS rep, in a last-ditch attempt to gain my business back, offered me a $9 reward if I stayed with his company. In view of the hassle and the financial losses I had, my response was short, "Absolutely not." Frankly, I don't know what to do with so much money. I love when a company treats me like cheap commodity...

Oliver
Assistech