NetSpend
reviews and complaints

My account has been locked for several days now going into the second month and still no response or solution from your company. After getting stranded out of town with no money with family bc you-all decide that it's was a good time to lock my card up we finally made it back home with no help from you who has stolen mine and fiance's money! In the beginning your company's reason for loving my account was bc of unauthorized transaction then it turned into being locked due to receiving direct deposits in a name that was not mine who I informed you was the mother of my daughter who is my fiance. Anyways I sent all the proper paper work and still locked. I'd, SSC cars, proof of address still locked. I am the account and my account should be unlocked verifying my info. This my complaint and I'm writing it for the sole purpose to inform you that I have contacted an attorney and you'll be hearing from us soon. Thank you for stealing my family's money when we needed it most.

The same exact thing has happened to me while out of town. BC me and baby mama share same acct. She has uses it for direct deposit and so do I. But the acct is in my name. They lock the acct BC of unauthorized transaction, send me new card for cost of $25.00 so I try transfer money to western union so I have some money till get the new card. They lock online access to acct. It's got over $1500.00 in and we are out of town stuck. I sent copy of id, proof address, taxes, confirmation where I filed for new ss card. I sent everything I had as to verify I am the acct holder. Nothing I send is good enough. They then tell me my account is locked BC I'm receiving direct deposits in another name well it's my baby mama's name. So now they want documents of hers. For my acct. She refuses says it's not secure if shes even got them. Mind you we've been sharing this acct for nearly a yr both receiving deposits. We are stuck out of town, broke, with no money with my daughter. This is bs its my acct. I've verified my identity. The acct holder it's should be unlocked regardless of who allowing to use my acct. Im now behind on my bills and gunna be forced to sell my custom chopper to catch up my bills when we have the money.

today you close my account for suspicious activity when i just got paid last night. i paid my phone bill and went to the gas station. i am writing every review on every website and contacting the BBB because closing my account is your right but holding my money when I need it right now is unprofessional and pure disgusting. I am pissed and i should have the right to my money and i should be given the option to transfer it to another account because i will lose my job and have no water in 10 days!

I have received 1 visa and two or three master cards to validate. But on all the 'sites I connect to - re netspend - there is no customer service email or telephone number where you can chat or - better yet - communicate by 'phone. Shouldn't the better business bureau investigate
This fact and force them to communicate with customers and potential customers - asap?

Are they a public corporation and if true - what is their corporate structure and who are the officers of the company? How does one get a copy of their by-laws, privacy policy and/or terms and conditions?

It seems as if there is a deliberate attempt to be secretive?

Kindly respond in three days, ie - 9/13/2020i

Dear Net Spend,

I purchased two visa cards at a Winn Dixie grocery store in Ft. Lauderdale, FL. I thought these cards would allow me to gift the cards to someone else. The purchase amount was: card #1 $200 and card #2 $500. There was trouble activating the $200 card, but it was activated with my mother's information. It did not matter whether it was the automated service or the representative, nothing worked. I gave the cards to my mother to help a friend in need. There were repeated requests for a social security number and other personal information. This process seemed very suspicious since there are gift cards in other grocery stores across the country that do not require your personal information to activate a card. Yesterday, we spoke with two representatives (Keith and supv. Sonya) concerning the issues that were taking place. My mom and I were told that the $200 card was activated within minutes of assistance from Keith. My mom and I requested a refund for the entire amount of the $500 card. Today, we attempted to use the $200 card. Nothing worked. This is not good customer service and appears to be a misrepresentation of what the service should allow customers to do. The person that was to be gifted is now unable to use the service due to the problems with the cards. During this time, we needed to speak with someone that has the knowledge to straighten this out. Who can assist without providing safety sensitive information via phone? Information has been mailed to NetSpend regarding the complaint. We just want a refund for the lousy experience.

I got an account today. It was going generally okay, until the 'verify your identity' page, where pressing continue just didn't do anything. I reloaded the page, but after entering the 16 digits and security code, now it goes to 'oops, something went wrong' and tells me to call customer service. I tried emailing and only got an automated response.

My name is Robert Morphett. On July 29th 2020. I received 1200.00 from unemployment and I got a text message at 442pm saying a deposit came through and 451pm another message saying you took 5.00 for monthly fee which is fine if I could use my card! Then I ordered a pizza by phone from local pub for my family and she said it says declined! This was around 442pm to 500pm on someday just a few minutes after I got text bc my family was hungry I had no money so getting my deposit was awesome then you took it locked my account! I sent my ID SS card those both passed then I sent over pictures after pics of from of address to you guys on phone from 8am to 10pm crying begging my wife actually helped and I gave her permission to talk with you guys. And just very rude and a oh well attitude who cares but you can't have your money bc this and that form of my address was correct it was a Medicaid letter, pic of my stimulus check just to prove it was me! Not needed you said lol wow other forms emailed you wouldn't accept for whatever reason and it's Aug 4th 2020 this happened July 29th. 7 days you have my 1200.00 and I still can't use it! Its my money you people at netspend prepaid card dont care I sent over everything you asked for and netspend company still my card account locked! So im taking action against your netspend metabank if you dont give me my money! Unlock the damn card already its really me! Your playing games with my money I feed my kids with! I hope everyone that uses that card and netspend company will read this and go elsewhere bc my family is starving while you sit there with my 1200.00 dollars locked on my card! And I did everything you asked me to do I sent everythng and then some on email and spoke by phone to several of managers lol and desk workers that just said well we really sorry for you but we need right form lol and I emailed all the right forms I got all the proof on my email and yes they were foreign and barely spoke any english just bothers me a netspend company metabank that advertising on tv and internet would do something so cruel and devious to me and my family. My wife has chrons and needs her meds we told you that several of times and you didnt care my water got turned off bc I couldn't pay it but I got 1200 on my robert morphett netspend card but you locked it and wont let me have it. This has gone way to far and I need my money asap ill never use nor will my family or friends and whoever reads this and backs me your card never ever again will we use your card for anything and your metabank is a joke!

this company claims this satellite is a free to air service, i bought it, and have it install but no programs show on the TV screen, I call the company ask them
to help me, they told me to call satellite installer, I did, the satellite company tell me, this GTmedia v7s HD Satelilte is UK, free satellite programs, it doesn't work in USA, its feesat products in UK it can be used in North america, but its can not be used in USA, it will not work, I call the seller to have some one come to install it for me, because he claims it work, he said they have no one to do that, I retun the Satellite system to the seller, because it doesn't work, they still holding my money, please refund my money to my card. end 5883
seller Satprotv
date of purchase jul 14, 2020
charge $337.99
Ebay order number [protected]
Seller number [protected]
return to seller date 7/24/2020 by FedEx
my buyer nume on ebay cindy charles
my name oversanne etienne

The purpose of this review is not to bash Netspend, but to let them know how they can improve.

Netspend's Direct Deposit option is gold, FDIC insured, 2 day early pay, purchase cushion of $10 etc...
Those are great attributes of Netspend, and are why I became a customer of Netspend in the first place.

Moving on to bad side of Netspend.
I had my debit card stolen at the end of 2019. I reported it to Netspend, they sent me out another card. All is well, but why do I as the customer have to pay $9.95 for a card that was stolen from me?
Now that made me ponder that for a minute or two, and then I went on about my day.

It gets worse!

On May 20th of this year I reached out to Netspend for the first time.
I used the contact email provided to me by Netspend on their login page. That is very important to remember, as I go along.

I got the first initial @donotreply message from Netspend stating "your message has been received, we will be sure to respond as soon as possible." Typical email automation message, so I felt good at the time.

Seven days go by...
Seven more...
Then another seven.
Then three more, and at this point I have emailed Netspend almost seven to eight times, and I am beyond frustrated.

(Btw, I did call them, and they either kept bouncing me around/their line was busy)

Its now June 18th, and I (the customer) take it upon myself to search "contact us Netspend".
One of the first links I click on takes me to yet another landing page of Netspend's and Lord and Behold there's a different email address on this landing page.

I take a deep breath.
I hit send, and go on about my day.
I did not have any standards for Netspend at this point, so I was genuinely surprised when I received an email from the last email address I contacted.

To summarize what happens next, On June 21st I called the # provided in the most recent email from Netspend, and I am once again bounced around until I get a rep on the line.

Once me and her begin speaking I ask her why my account is locked.
I am told that after a certain amount of months, with little to no activity Netspend will close the account. I say okay, because that is a very logical reason to close someone's account. That didn't bother me.

What did bother me, was the fact that at no point in time did Netspend give me a heads up on the status of my account.
A rep. of Netspend could have very easily sent me an automated message stating you have a certain amount of days to start actively using your account before it is terminated.

What's even better is that it is now June 24th, and my account is "supposedly" activated, and Netspend will not allow me access to my account. Even with the correct info.

Bye Netspend!,
Your Former Customer

Filed a dispute and was credited but now my account has been locked! And i'm being told that I can't activate a new card and that i'm no longer a member of netspend! Why? This is not right! Was not my fault due to this issue! I've waited a month and now a refund check will be issued out and that takes 14 days. I will be homeless by then! I will just like to transfer the money from the account to my wife netspend card if possible? Please look into this matter

All you have to do is trace the account all the way back to 2014 and see who was accessing the account there when I lived in Washington until now in Vegas were even divorced and she has nothing to do with the account but be primary we never felt the need to move to me or anything because it wasn't a problem until Netspend made it one 13 years for this I don't think so!
And furthermore my X wife doesn't even work for Massmutual? So how would that deposit be hers in the first place incredible!

All the sudden my account is locked and no one is available to help? Like what the hell? I've don't nothing suspicious or malicious. You can't just block someone's money and not be available. It's now 9:00 am and they open at 8:00 am, and the recording still says "we're closed, call back during business hours..." do I see lawsuit in the near future?

I called on may 13th, 2020 to have my debit card closed & activate a new one because my daughter stole my debit card & I get my money every month on the 1st direct deposit to this card. The customer service representative gave me the routing and account number for the closing account as I would need this information to update my direct deposit with ssi. After speaking to ssi they said the numbers I gave them are not matching what's on file. Tried contacting netspend again to get correct info but of course they were closed yet the website states they're open til 10pm. It's only 4:30pm when I called back. I need the correct routing number so that my monthly funds are not put on this old debit card. I have bills and rent to pay! The netspend card I closed on may 13th was a visa the one I activated on may 13th was a mastercard.

I have had an account with Netspend for over 4 or 5 years and started using it as my main account when I started living overseas back in 2017. At various times, usually when I travel to a new country (I teach online), I've had security alerts and have successfully resolved them after I indicated I was living outside of the country. My permanent address is listed as my mom's address and hasn't been a problem. Recently, I tried to access my online account & found out that I was locked out. Since this has happened before, I contacted netspend & provided the requested documents (ie US Passport & social security card). Unfortunately, I could not provide address verification because my last permanent address in the US is not the one listed on the netspend account & none of the other document options for address verification I have in my possession. Keep in mind I've lived outside of the country for at least 3 years and Netspend was informed of this & I haven't had a problem with this set up prior to now.
As of now, though I've provided a 1098 Tax Form from the University I attend (online) that includes the same address on the Netspend account, along with my name, netspend is still saying that a 1098 Tax Form is not a 1099 Form and not sufficient. This is total bs because I've also had multiple cards sent to the address they have listed & received the cards so if they didn't receive them back at their office & they have been used online for payment, common sense would say that the address is correct.
I can understand and appreciate the commitment to fighting fraud, but if a customer has had no true fraud on their account for years & they are willing to provide proof of identity, then Netspend needs to offer some leniency on accounts that are virtual & only used for online purchases anyway.
I want my account reinstated and unlocked. The reason I've been told my online account was locked was because someone tried to log into it but couldn't answer my security questions. So if that's the case, why hasn't anybody asked ME any of those security questions to see if I can answer them & why can't they simply have me change the password? Why is there a whole ordeal? There were no "fraudulent" purchases made & I've never claimed there were. The locking of the account & refusal to unlock it even though I've provided plenty of proof that I'm the person on the account sans an address confirmation that satisfies them & no EXPLANATION of what "school records" means? I would think a 2019 1098 Tax Form from an accredited university that has MY NAME & ADDRESS ON IT would be more than sufficient. School records as a description is vague and general and could be a lot of things but I still haven't gotten an explanation from the Risk Management department.

Netspend Corporate Office

Hello, I recently encountered an issue with netspend, about a direct deposit that was made by the Illinois department of unemployment. The issue took place on April 27th and is currently ongoing..my direct deposit hit in April 27th by Ides, however I reached out to netspend via my secure inbox, and asked if there was a deposit pending.. it took 2 day for them to respond which was in April 30th, I was told in this email that the most recent deposit had was that of April 30th.. Ok fast forward to the 1st of May I call at this point to see when the deposit would reflect on my account.. was told by a netspend representative that the deposit would be made available by 12am.. ok May 2nd comes still no deposit, I call again and was then told that the deposit wasn't seen anywhere in the system.. so I ask to speak to a supervisor. As I informed her of what was happening she said she would pass along the information to someone and I'd be contacted from netspend business.. an hour or so later, someone named Jasmine Madison called me stating that she would investigate the situation and I'd hear something back from her by Monday.. Monday comes she didn't teach out to me! I had to contact her, the. She says oh well unfortunately we don't see the deposit, and I'm going to have to call Ides to get a trace number for that deposit! At this point, Why would you all send me an email saying my deposit was there, but then tell me it's not and that that email was sent in error! This situation is still not resolved, because due to Covid 19 Ides ha a large volume of calls and it's extremely difficult to get in contact with them! Not to mention that I have another deposit coming to my netspend card this week, This company still hasn't helped me find my 1st missing deposit! I'm disgusted with nestspend service, the customer service is non existent! I can be reached at +[protected]

Netspend locked me out of my account for days. I could never get through to customer service for two days. Wheni did they said I had to be transferred to the fraud department. Netspend states a transaction with a local Resturant that I made was fraud. How is it fraud when I made the purchase! They locked me out of my account and I can't access my money. Plus they closed my account and my stimulus deposit is set for this account. I verified all the information and the transaction and they still said it was fraud! If you go to their Facebook page their are hundreds of customers that have this same issue! Withholding my money during a pandemic is fraud!

I recently bought a prepaid card from Net spend some that I could pay a friend that I owed money to. After activation, I had no problem getting in my account, but as soon as I tried to send the money, I got locked out. I've tried emailing many of Netspend's emails and asking for help on forums with no luck. While, yes, the amount I had on the card is small, the fact is that it is MY money. I paid for the card, dealt with the incredibly long activation process and for what? To get locked out because they felt my account "wasn't safe" or something? They sent me ONE email with a code to confirm that it was indeed me using the account but I guess that wasn't enough because even after correctly entering the code, I still got locked out. This happened a little over two days ago and I've tried both calling and emailing and have received no response. On the bottom of the site, it says to email them securely from my account for fast help, but how the heck am I supposed to do that if I'm locked out?
I just want my money out so I can pay my friend, after that, I'm most certainly shutting the account down.