NetSpend
reviews and complaints

My name is amber Emmons I have been with NetSpend for over 3yrs now and I'm having problems with customer service and there supervisors I have been trying to gain access to my account now for 6days and keep getting the run around or when I call I'm getting hung up on they are saying suspicious activity on my account but there is no suspicious anything if there is why is it that NetSpend can take money out that I've overdraft through them but not allowing me to access my money but they sure can get theres I have submitted my documents over and over I have told them to close my account and send my benefits back to social security they said they would but it's been 3days now and my account is still open and social security is telling me they yet to receive any money back from NetSpend I need my money I have bills I have children needing to eat I even spoke to a supervisor who as well puts me on hold where it eventually hung up on me to this is the worse customer service I have ever seen I need my money.

I purchased something from ebay back on 29th-30th on October. I canceled the item due to misleading information and ebay issued the refund on October 31st for $28.44. Netspend keeps saying I received the refund but I did not as I have statements to prove there was no refund in the amount of $28.44. Netspend is trying to steal from me and I need something done about this. I sent screenshot of my statement to show there was no refund on the 31st.

I been member with NetSpend All Access for many years no problem if i forgot password and I call NetSpend for my request and just few sec and that's it with my card in back.. now yesterday and few days ago I forgot password and I try called them and it's not same before and they requested asked me for photo id and social security. They decice decline for not give my account back. I'm so upset for what happen.. I need my account back to pay bills.. I never have this problem before now it's something not add up for me sent email to customer service. Oh man I may go talk to fbi today about my information thief from NetSpend . I have no choice...

On August 30 I filed a dispute due to fraud of my card being mailed to a different address. The customer service representative miss calculated my dispute only disputing a few purchases she also rushed me off the phone and sent me an email with the reference number but the amount was not correct. I then called To correct the dispute and once again the amount was incorrect Netspend then closed dispute so I sent over police report and now I was told they didn’t see any issues. $16,653 was stolen off my card and I have police report to prove it.

We called Skylightpaycard.com to get a refund of money that was sent there via the employer and spoke to agent "Jojo". He took the information to close the account and assured us a check would be sent within 2 weeks or less. That call was made on the 21st of October 2022 at 4:30 Pm CST.

Today is November 10th 2022 and no nothing has arrived in way of a check. Called Skylightpaycard.com to ask where is the check. "Ann" said she knew nothing about it and gave us the run around. We will be calling back until we are sure the check is sent out. For such a large company, the customer service is deceptive and arrogant. Better care of potential customers is severely lacking. We need an immediate solution.

Olga Valencia

[protected]

I have been a loyal customer with Netspend for many years but after today I sadly had to close my account customer service was extremely rude an was intentionally not helping me once they had excess to my account they started deleting cards attached to my account an canceling out what I was calling them for which was for a charge that shouldn’t have been on my account the gentleman said his name was rue an he really is a sick person now I just hope they close out my account an mail me my money that remains still in the account my father has cancer an I needed that money to help him

I paid 160 for my rent t get a paypal prepaid card only to try to activate it and them tell me that they can't do it and they have to issue me a check and that is it. It takes 7 to 10 Days to receive in the mail and that they ca t do anything about it. I won't have a address after today and I have 3 kids they refuse to sending over night, or to my paypal, or to my bank account. They customer service people were so rude!

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you people closed my account and l am waiting on my check of 3890.00 dollars it has been 10 days where is my money . l have people to answer to they want there money too right now l am paying late charges all on my creitcards. l hope that you sent it to the right address which is 6415 franics dr, victor ny 14564 if l do not get soon or hear from you l will have my lawyer take what ever mesrements . Donald Mclean

Again I have complain that netspend will let me sign on to safe but when I tried to put money on my card it wont let me still keep getting a message saying we are experiencing some techical difficulties please try again later call them a lot still same problem now its almost 2 months on 11-3-22 these people dont care and its time that they should have they cards pulled from all the stores

Tried to activate a reloadable card and was not successsful. My grandaughter purchased a 100 card and was not able to activate without proper indentification. i called customer service and for help and no help other than saying you must open an account to activate your card. I told them i just want the card activated to use for that one time and i still got a run around saying you need to give personal information just to activate the card. This is total nonsense and they call this a global company who cannot solve a simple problem and just activate the card up to the amount thats on the card. Best of yet they cut my phone number off.

Hi, I was a customer of NetSpend prepaid debit cards. Unfortunately they were unable to identify my who I was and due to me submitting documentations that would have been sufficient but somebody just didn't want to do their job. Therefore I waited 3 weeks while they said that there was going to be a refund within 10 business days there was not the the worker did not do their job. I lost my house. My kid and I who is six got put out on the streets with nothing else but the clothes on our backs. I don't understand how a company as big as this one would feel justified that they're doing good enough job when they're putting people out on the streets when it was my money that was loaded and where they couldn't verify who I was. It was not a goddamn business because I was just trying to pull the money off of the cards. Therefore when I tried to resolve the issue nobody called me back. I hung up on every time that I called in. I got put on hold for 3 and 1/2 hours. While then the manager hung up on me. The floor supervisor at this call center barely spoken in English. I could not understand them. Therefore, they were redundantly uneducated in the way of their business. Therefore, when I ask to speak to their superior, I got hung up on. So I wrote a email to the CEO of NetSpend or the president of NetSpend company and then I had a lady call me from the corporate office who has not returned my phone call and five business days when I was supposed to receive five separate checks for them closing out. My NetSpend accounts I have only received one. The job is not done nobody's returning my phone call. I'm out $1,100. It was supposed to be 24 to begin with. So you tell me where the other money went? I am dissatisfied and I'm going to the f****** media with this I'm going to let them know that this company lets little kids and single mothers go live on the streets because they wouldn't release my money. I would not recommend this company nor would I ask for anything to do with this company. I'm going to sue them

I purchased a $500. Netspend in Texas in March 2020, in Texas when Covid hit, as emergency funds for my return trip to Canada. I did not need to use the card. Today I tried to activate the card and was unable to do so. I called the number provided and was told I needed to send a copy of my Social Security card and a recent invoice for my home. I also tried to change my address to my Canadian home. The clerk was unable to input that in to their system.

I told them I did not feel comfortable sending that info, especially with all the complaints listed against their company. I asked for a supervisor and waited 32 minutes before I hung up in digust.

When I called back and went through all the same BS, I asked to close the account and send me a check for the balance of $500.00. They would only send the check to the old address in Texas where I have not been in 31 months.

They would not even record my Canadian address. Having read the 672 complaints filed against this company, I feel I have been scammed out of my money.

I strongly suggest everyone avoid these thieves - Just read the complaints at

https://www.complaintsboard.com/netspend-the-companies-practices-and-hidden-charges.

Note...I am out $500.00

I bought this card for my nephew to use it at the airport on October 11, 2022 at 12:03. He called to have it activated, they kept him on the phone for about 2 hours and the card was not activated. He left the country.

I made a claim to them with the proof of purchase, the DL Id. I spent one hour and half bouncing from one

Now they want me to send them my Social Security Card, utility receipts, etc.

In essence, they won't give me my money back.

This is just a scam, and what is sad is that Walmart is endorsing the sale of this card.

Initial phone call to Netspend to [protected] on 10/08/22 California time 1:09 pm afternoon. I Loretta M. Wilkinson Jenkins was checking my card balance and found out that a block was put on my gray debit card, called back to find out why on 10/10/2022 at 11:02 am, a female rep stated because it appeared that some tried to purchase a $150.00 item at Amazon. Loretta's response was that I had not ordered any such item or items and that it was not me, then I asked the female rep to take the block off, and she stated that she did, then some few hours later at a nearby Safeway store, I tried to get cash back and the purchase was denied. I need the block removed and stop putting a block on my account, to try and keep my funding. It's a scam Netspend employees are doing to keep customers money and right not I'm due a total of $350.00 there was another situation where I tried to send money to Captial on via the phone, back in December of 2021 the transaction amount was $150.00 send a copy of Capital One's statement and nothing was resolved, it was treated as though nothing ever happened.

Amazon does not have any card on file with the number ending in 2995 referencing me, Loretta M. Wilkinson.

On or about 09/14/2022 $250 was direct deposited from my payroll account to a netspend account using debit card **********28861 and **********7290. On or about 09/21/2022 Amazon Prime attempted to deduct $149.06 from debit card ******28861 for an annual renewal. Netspend declined the transaction and issued an alert via text message. I did not recognize the charge and the card was suspended. After brief investigation I realized my mistake and used ******7290 (same netspend account) to authorize the transaction which was approved and the funds were deducted leaving approximately $150 remaining in the account. I attempted to access the netspend account but was refused access with a message to contact customer support. I contacted customer support and was instructed to email or fax images of my social security card and drivers license before access to the account would be granted. I refused since I believe this information is extremely sensitive and the means for data transfer netspend was requiring is not secure. I told netspend to close my account and refund the remaining funds to the address on record. I was told this would occur. As of today 9/09/2022 I have not received the funds and contacted netspend to inquire regarding status of the refund. I was informed that no refund would be issued until I submitted sensitive personal information via an insecure method. I believe this request from netspend is unreasonable, they can simply return the funds to the address of record from which the account was opened but are refusing to do so. Netspend has unlawfully converted my funds refusing me access to my money. I have demanded a refund and they have refused to do so. I believe this may be a scam or ploy to gain funds from unsuspecting consumers since netspend knows this is a small amount making legal action by victims unlikely.

This is my second Complaint. I've been trying to get my account unlocked for 2 months. I refuse to send personal information over the Internet. I should not have to do that anyway. I received a notice by Mail stating that new changes would be applied to all members Cards. That I should log in and choose if I wanted to continue being a member and accept the new terms. I sent then a letter back stating that if they unlock my account (which I was in good standing) that I would make that determination I included enough personal information for them to unlock my account THIS HAS BEEN TWO AND GOING ON THREE WEEKS. No letter, no call or anything. Is this a way to keep Card holders money and make money of of them. I would appreciate comments from folk going through the same thing. They will try and direct you to a site to log in and give personal information. I sent a certified letter to the "Unit" by Mail (with info) and still have not heard from them. No wonder people are going off now days with this kind of B.S.

These people are so bad I really had no idea this was going on until I got locked out of my account with NetSpend

Well I will not take this lying down

I am contacting Washington DC, the BBB, I will be speaking to Legal Aid, filing a fraudulent report, and talking to my personal attorney about this this happened after my auto repair shop had a new card reader and keep swiping and I was putting in my pin gues that created a flag, but in the past this has happened and you just call customer service to they ask a few questions and we are back on track, not now all I want is my MONEY I have been with these people 10+ years

I received my Netspend card, but when I tried to activate, I was told to call. When I called to speak to a representative, I was told I am not allowed to have a card. Why would Netspend approve and send a card and then tell me I am not allowed to have one? I ask the representative why I am not allowed to have a card or have the card activated, he could not answer.

I have a friend that used a Netspend cash card from Walmart. She put her money on the card and now she can't access the money. I called them and could not get a real person, just a website. I went to the website and now they want a copy of an SSN card and an ID, and a bill. I have never seen or heard of a cash card doing this.

Since this person is homeless, there is no bill. That money on her card was to help save up for a security deposit for an apartment. Now, she has no way of getting her money off that card. As far as I'm concerned, they stole her money and they need to be investigated.