NetSpend
reviews and complaints

Deepblue Debit card

I filed my taxes yesterday with liberty tax. I decided to take out the cash advance from my refund on the deepblue card. I was approved for $2500. I paid a few bills and withdrew some cash, then they deactivated my account without notifying me. I have about $1400 remaining in the account and was advised I now have to wait 10 business days for a check to be mailed to me. I don't trust this company at all, they refuse to send me anything in writting confirming that they will mail my check. I added a photo of the vague response their customer service department sent me when I asked for confirmation of my check

I want my money they have $447 and change and every time I try to get it transfer the money to an another netpsend card (because they said my old card was compromised) the new card they sent me in the mail by fedex was compromised so I couldn't use that one so I spend hour trying to activate a card I had in a desk door wish they told me was good to use well I some how they tell me your passwords was wrong ok so I changed my password then my username was wrong then my password again and back and forth I went at this time it had been me starting my 5th day of this s — t and if I once get my money I will never use another netspend card again... And oh never wiil a net hang up on me again

I am a retired, I am a lady who depends on her retirement funds to live. My funds have been blocked since Dec. 22 and have not had access to my funds our been able to view my account. I was charged $25 for a new card and t hey won't activate it. They keep telling me they can't verify who I am. I am an American national and do not have a government identification card. I didn't have to have a government Identification to open this account. Netspend is stealing my funds by not allowing me to look at my acct or use my account. I am about to file documents with the IRS holding them accountable for 100 000 dollars. I am running out of patience.

So I lost my card

I requested a new card. When the card arrived I went to activate it and was prompted to call customer service there's an issue with my account. Apon calling I was told I can no longer have account with netspend that they have closed my account due to fraudulent activity. Not having access to my account and bc my card was lost they wanted me to provide the card number which I didn't not have cause after all it was lost. So finally after 6 attempts to get some answers where my money is. I finally was told they would send me a refund in the form of a check. 3 to 4weeks. Now I've called back bc I haven't received it yet. Now the representative tells me I'm not due A refund. That's not possible. Then she tells me it's possible that they have already sent the refund to me. So that is why she don't see the refund. So I ask for a number to call about my refund in which they have some kind of record or Check number or tracking number for this check so I can make sure it's been sent and nobody's cash my check. I was told they don't have access to any of that information. There no number for me to call to have a record of this money and where my money is. I mean the wtf really netspend come on. The irs is letting u get away from having no records of my money. I want my money now.

In April of 2022 I used them for my taxes my card was stolen so I opened a dispute claim. I got the money back but never heard anything more in it. Come 2023 I have a new account and woke up to a text with a problem on my account. I called and was told seven different things. They are charging me the 900 dollars back and took all the money I had in my account which was 193 after I was told they wouldn't be taking it until I got my taxes.

I had both a netspend account and Ace elite account. I decided I only needed one account, so I closed the netspend account. Today I received a text that my account was closed and after of being on the phone and being switched around I only got it was excessive use pattern? I have this account for over 15 years I do not understand why this would happen. I could not spend any more time on the call.

Upon trying to get an online subscription It stated,

"Your payment transaction has been declined.

This might have been caused by:

not having sufficient funds on your account or having your card limit overdrawn

your card being expired or deactivated by your bank

your card not having Internet payments allowed

Please make sure you have enough funds available and try again, use a different payment method or contact your bank or card issuer." I have funds on my card because I just put $175.00 on my card.

Upon calling the Netspend customer service no one answered the phone I remained on the phone approximately 30 minutes with no answers. I disconnected to see if someone would answer later and no one answered on my later call, I'm now considering moving to another card company because it stated on line that someone should be there until 8PM. Please assist me with this problem ASAP. Today is Dec. 31, 2022 @1:44 PM. My phone number is [protected]. Thank you.

Again, I got my ssc depositon 12/28/22 at 12:16 pm. Tried to pay my bills funds but said insuffiant the money is in nest spend account. I received a all access netspend card few days before I did not order tried calling the no to them keep me waiting 2 or 3 hrs when I finally got someone to get money onto new card, she got all info to change money onto it then says hold online going to switch to who can put my deposit on my card hung had to call again and had to start from beginning, pissed off consumer I hae to have my ssc topay my bills I need immediate help a s a p

Your netspend no is a joke

Well to start this company I ordered some service from tried to charge me 4.25 extra that I was uinaware of and your system took it as fraudulant and put a hold on my account to start my problems off things that I had order earlier that day before the incident got canceled why I have no idea it was very stupid and inconsiderate but I never got a phone call or message from you all notifing me of the problem then as I decide to check the status of the things I ordered and that is how I found out that everything I ordered that day didnt go threw because your system thought it was cool to cancel everything not just the company who made the mistake this is days later and without notifiying me that that happened I thought my stuff was on the way and it was never shipped when I called customer service they said they will cancel my card and ill get a new one in 3 days now its been a week and still no card when I told him that this will not work for me cuz you canceled peoples christmas gifts that I ordered and now you have ruined christmas for a bunch of people and I cannot wait three more days to have access to my money I need to get these paid for and on the way he told me to buy a temp card now im not buying anything this is your problem if I was notified there would not be a problem and thats unacceptable and we need to clear this matter up today and with out saying a word he puts me on hold thinking he getting a supervisor no just transphered to another incompetant employee now I had to explain the situation again and same thing they trasphered me 3 or 4 times keeping me on hold for so long the office closed and while I was on hold they left now you should have a 24hr service like everyone else when peoples money is at stake they want results imediatly I called during business hours and was blown off like what you all wasnt apauling in its own but the only way you can speak to any one there is by puting your card number well since they went a head and marked my card as stolen it wouldnt accept it and my card wasnt stolen now I cant even speak to any one its obious they never even sent my card he said 3 days and its been one week and no card you all are holding my money hostage and asking ransom for access to it witch isnt right and should be illegal if it already isnt we will find out soon and when the account was made I asked to be billed monthly and that isnt the case yall are charging me every transaction witch isnt what I signed up for and I have called on 3 or 4 occations asking for yall to fix the app for me its been blocked since day one and have never gotten to use it dispite every time I called they said its working now witch is a lie cuz still wont let me log in now its been days past christmas my account is held hostage by you people and I still havent order the christmas gifts that were order in penty of time to be here before christmas if not for yalls neglagence now what is going to be done to fix this matter what is going to be done to make me happy with yalls sorry service what is going to be done to compensate me for time lost peoples hollidays being ruined and all the stress your company has put me through what is going to be done to keep me as a customer and be insured that this wont happen again im about to call the attone y general and go to social media lets see how fast it spreads all over multiple platforms on social media itll spread like wild fire I want this matter taken care of immediatly my name is bryan hart my number is [protected] and my address is 307 trophy ct bastrop tx 78602 now this is not going to be tolerated one more day im probally going to have to turn you in to the authorites and file suit and smear your horrible service and experence all over social media im sure lots of people will be discouraged about using your service I know I am thanks for ruining christmas and stressing me out im expecting this matter to be cleared up to my satisfaction today one more day will not be accepted or tollerated eveything in ways of handeling this has been wrong if you would of fix the app one of the many times I called and asked or if you would of notified me in the begining there was an issue we wouldnt have ever gotten to this point there are many other services like yours out there that im sure the empoyees arent rude incompatent jerks and they would hold your money up for hostage and ransom thanks bryan hart

I have been stuck in the Philippines for about 3 years now. I use my NetSpend card to withdraw money from my PayPal. On numerous occasions they have locked my account and I would have to spend $20 to load my phone and call them to unlock it. I have provided proof of identity including, my passport, SS number, front and back of my card too along with other things. This time a rude customer service agent, knowing my situation, asked for proof of address on a home that got foreclosed on because I got stuck here. Now I have a chance to go home to America, and once again I can't use my card.

I am attempting to resolve a dispute that I reopened from last year. My dispute was denied originally, but I spoke with a dispute team member and was supposed to be partially granted the ammount of the dispute .I cannot get any information from the 1866 number .I was supposed to have recieved a call back dec. 1st 2022 ,but, no one ever called .My name Scotty Sherman [protected]@gmail.com .

3 Amazon purchases we're made Dec 16, I canceled two via Amazon platform since it wasn't shipped yet Amazon released the hold on funds immediately. But NetSpend still said pending, I waited for them to post only posted transaction shown was my Amazon I didn't cancel, both other transactions completely disappeared I even have Amazon purchase and cancelation emails to prove it.

My contact Jason Poole

[protected]@gmail.com

Visa card was Blocked. called customer service on 12-03-2022, 4 times that spoke to a customer Rep. they ended, hangin up with out resolving my issue. Today 12-13-2022 I called again and again they hang up. with out resolving my issue. I tryed loging in to the system but card is blocked. I got money that i need in that card so I wont lose my Apartment but it seems no one cares.

Yes I've been trying to access my account for a while now about a year ago I had a problem with identity theft howeverI just had to make a new police report regarding the situation identity has been stolen I've even offered to send in documents if your staff has done verified that there was recent transactions done recent deposits I even gave a lady a date of a transaction and somehow they keep redirecting me to the automated system where I need to verify the card number and I do not have the card number of course because someone is accessing my account they're also checking my mail at my residence which the police are involved now again they are involved again so

On July 17 2022, I purchased a scooter on eBay for $304 with my NetSpend Mastercard. After waiting three months I requested a refund. Over the course of those three months a had lost the NetSpend Mastercard. Ebay sent my refund to the card that I had lost. The refund was deposited onto card and ebay closed the return. I only have the last four digits of the card that ebay provided, they will not provide any further information and tell me I must contact NetSpend. NetSpend will provide no assistance due to the fact I only have four digits of card number, due to the fact the card has been lost I have no account number to provide or inquire about. I multiple NetSpend accounts, two of which I use regularly and access easily. The other accounts I am denied access to for reasons they won't explain, despite my having valid usernames and passwords. I enter username and password and they tell me there is a problem with account and to call customer service. Upon calling customer service they ask for a card number I don't have because the card is lost. I cannot request a new card because I am denied access to account, despite having valid usernames and passwords. I cannot contact customer service because username and password only access account online. With no account or card number customer will not even tell me if account exists. I have at least two accounts they have locked to online access (despite having valid usernames and passwords) Because I have no card or account number to provide. If online access were possible I could obtain these numbers, instead access is only possible over phone with these numbers due to their security measures. There are accounts in my name I am hopelessly locked out of, I can neither use them nor close them or report a card lost or stolen. It is unethical to have these accounts, my accounts, and deny any access or even information as to what the problems are that they inform me of every time I am denied access online, despite valid usernames and passwords. They have security questions when the accounts are set up, never have they been asked. I have entire purchase history for lost card with dates, as well as last four digits and expiration date. None of this is enough for them to even acknowledge card exists, or if it is connected to the problem accounts I am refused access to, despite having valid usernames and passwords. I am at my wits end, this simply cannot be legal. I'm being treated as if I've stolen my own identity.

I have a netspend account since mid 2019 for over 3 years. I had received a netspend hybrid bank account within 1 month of having a prepaid netspend account and had the hybrid netspend bank account for 3 years. I never had any issues with netspend and even though the bank account had fees for various things and there was daily limits of cash withdrawal or depositing cash into the account, I did not mind the fees for the flexibility of depositing funds and withdrawals were more convenient than a traditional bank account. I never had never experienced any issues with netspend until yesterday when I got a random email that had stated I needed to contact netspend customer service. When calling, the first representative did not understand what was happening and could not explain the email and referred me back into the calling queue. The second representative then needed to again verify my information and then after some time of a long hold, had come back and randomly stated that netspend had closed my bank account "stating some sort of accusations of it violation fdic guildlines" and some sort of false accusation of it having suspicious activity. The representative stated I would no longer be able to have a netspend account or have access to my online netspend account. I wanted to do a dispute about the fact that netspend had randomly closed my account and didn't explain what was happening to any of my remaining funds in my account, nor give an accurate reason for randomly closing my account for no reason, especially after me having an established netspend account for 3 years with no issues, nor calls or reference of suspicious activity or anything otherwise. I found all this to be very ridiculous and random and extremely inconvenient since all my bills and monthly subscriptions and everything was linked and tied to my netspend account. I also found the fact that no clear explanation, nor valid reason or proper process was done nor established in terms of netspend randomly closing my account as to prevent this inconvenience and improper reason with no valid proof given by netspend. I would have before given netspend a 5 star review for the 3 years of account service with fees but no major issues in terms of service. But after this experience, I found other customers need to be advised about this process that occurred by netspend so they think twice when considering to get a netspend account due to netspend possible closing their account even after years of them establishing it randomly and with vague unvalid reason and explanation with no proof as to avoid the head ache and inconvenience. It is not worth the head ache to get the netspend prepaid card nor netspend hybrid bank account account card. Beware, netspend might randomly close your account with no notice. I do not recommend getting an account from netspend

There is fraud on my account of 130.00 and change and -77.00 and change to put me in the negative, so a total of around $208, so you are going to hell not me for the [censored] fraudulent charges. 60.00 instead of 61.00 at BJs makes sure countrymen are not in hell except for maybe Zane Michael Lumbley. It is therefore 208 not 209 in fraud charges! Please look into all charges and double-check their authenticity. Please investigate ASAP and give me a list of all charges and whether they are from me or not. Send me an email to [protected]@gmail.com as soon as time permits. I am held homeless due to not being able to use my card and I will prosecute for 200 trillion dollars to make you bankrupt and then put y'all countryman in a for-profit prison to pay off the rest of the 200 trillion. Women at Bjs made sure my meal with tip was 60 instead of 61 with the 20 tip instead of 21 due to a slight mathematical error on my part! Get ready for misery in a for-profit prison with uncooked rice, spinach and salt for a meal with loads of H20 and no coffee ever if you ever [censored] with me and do not give me back my money immediately! 1144 characters to put you in hell before this last sentence! Then it was 1208 after that sentence so you are going to hell if you ever [censored] on me again! Now 1300 characters after that sentce, so you have AIDS unless I cure it for ya! Now 1404 characters asfter that sentence, so you are already in hell. AFTER that sentence, 1474, what is GOD for, for putting people in hell! Die after that sentence if you ever [censored] with my SSN in any way again! Now you have HIV because you are totally 0s in my non-big banality heart! It is a common assumption that karma runs the universe in terms of exact retribution, so do nt ever [censored] with ET frogsd in nature or they will treat you with impunity you pugnacious putrid profligates, wastin my time and money recoupig my money from the dole SS! 2000 characters now, now remember I am not Jesus or an ingraciating genius, so watch out! I am the Holy Trinity for only those that deserve the ecstacy which is neither foreordained or preordained redundant! Now 2208 characters, you are going to hell Kenyon West for believing you killed Michelle near the bridge by the beack with a 357 magnum handgun. 2354 characters means Kirsta died of a crystal meth overdose while she was dozing off Matt and Blake hiding in her closet while I molested her pussy you malevolent closeted pussies. Gay closeted queers forever right Blake! 2578 characters you are in hell for a given amount of time then it is oblivion you oblivious idiots! 2690 characters you will never get a 69 in my for-profit prison with a conjugal/connubial visit, just jack-off to youself while looking in the mirror for self-erotic reasons! Sex it up with a reflection with horrible moaning inflections in your voice when you give an O-face. Good job monkey brains when you never jack off looking at achimp or any other 164 or 174 Old World and New World monkeys. There are noany of 174 Godless monkeys in the New World. They do not exist right, just like a human Zeus or Jesus. Who is Zeus now, king of the Gods? Who is now Jesus? Expectations matter like the 1920's movie Great Expectations about the rolling 20's after WW1. Then the Dust Bowl hit Kansas, we are not in Kansas any more Dorothy and Toto, you dodo extict dumd[censored]s with superfluous hits in the octagon. Make it a circle so you can dance around me while work the center saving energy like a centripedal centurion guarding my alliterative women allies while you move with centrifugal "outward force" as I press you backwards against the aluminum fence which is rubberized for protection, so always protect yourself in the octagon. Enough said about physics and physical force in the octagon or the pressure you feel with your hearts in and outside the octagon. Make it the hexagon to hex you all day long in my timbeframe pentagon guarded like 3-eaded Doberman pinscher whern I have all of nature at my house guarded by my spirit always! Milking all animals which make cheese while you just say cheese eating no cheese in the prison I create with authority. !?!?!? 4255 characters you wiseacre characters going to hell spending eternity deterrmining how 255 means hell for you and heaven for women and children! 4455 for 4 fortresses for heavenly women and children and all of nature, so men you will have to yield and suffer the consequences and shall heretofore believe in damnation until I say oblivion if I do not get my dough back soon. Nothing with flor in prison. There are countless natural vegetables and nuts which make flower. You go to hell if I give you caulifower pizza and you utter one word or sentence of nonsense saying I have cauliflower ear due to my supreme Greco-Roman wrasting abilities which is the deadliest martial art known to man and the universe! Peace out not a piece of chip or cracker in prison! Not even piecemeal unless you are licking up salt off the piss and jizz laden floor, good luck with the laden jar full of chemical concoctions called pizz (mixture of piss and jizz) , no pizz(a)! 5270 youare in hell until the restart of the deja vu university Inn, thanks for buying it Mia, ultimate deity and goddess of the University Inn and Universe! ;)!5432 1 more thing Universe, I love Mia more than anyone! 5488 Matt,,it is Mexican Mia I adulterate with jizz very soon. One more character and it would have been heaven, not hell fior Mia and Gratis forever! Cheer up Consuela and Alex, it is just the beginning for you 4 fortress women. I will mention the rest of women like Abby, Ishani, Madison, Felicia and Brittany and Grace soon. Ha, I just mentioned them and I will elucidate on their innumerable exotic qualtities later! The rest of you mus wait and I apologize if I missed 1 or 2 of some of the ultimate goddesses of the universe. There are 10 goddesses mentioed now, a perfect number like the 10-based decimal system! 6109 extreme 69 with 10 beauties. Cheer up Youfit and Atlas Fit and Planet Fitness goddesses as well. Some women had to come 1st for whatever reason, so i treat them with deep reverence and affection! Now all women and children are cured at 136 with this final sentence.

A partial refund of 663.90 i have not received from 2020 refund the bank said that the money was send back to the irs but the irs said no there no money the bank send them I don't know who's saying the truth either the bank or the irs a I want is my money back. I been waiting to long an I'm going truth financial issues. The photo I send in yhe bottom show a the information when the deposit was made the amount ect

My netspend card was lost. After receiving a new card. I went online to activate it. After trying to login to my account it told me there was an issue with my account to call customer service. Which I did two days in a row only to be put on hold and sent to automated system 4 times. I finally received a email telling me my email had been changed on my account. In which also the phone had been changed. None of these changes had I made. Finally after 4 days and several representatives I was told that my accounts were close and I can no longer have an account with nespend due to fraudulent activity and that they would issue a refund check . I was asked to wait on holds so that that they could get verification to issue the refund. I waited on hold for 45 mins just to be sent to automated system again. Now it's been 3 weeks and I have yet to get a refund and have called several times just to keep getting the run around I have $2,791 of my money that netspend will not give me

since it my money and i can prove it with screen shots, i have the federal Trade Comission involved as well the Better Buisiness Buerro involved all I have to do is tell my attourney im ready and youll be recieving a multi million dollar suite against you for mental anguish fraud as well as theft with malicious intent. im also going to contact people with the same problem and have them ewach file suit aghainst you, I gave you a chance prepare to lose your company. i will own you when this is over.