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4.4 9653 Reviews

Netflix Complaints Summary

68 Resolved
1350 Unresolved
Our verdict: If considering services from Netflix with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Netflix reviews & complaints 1436

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K
7:51 am EDT

Netflix blaze and the monster machines

My son loves to watch Blaze & this afternoon we were shocked and upset to find out that it's not there anymore. I was wondering why it has been taken off? & when would it be back on of it is coming back on? He is extremely upset it was his favourite programme we can't manage to find it on any other websites. If you could put it back on Netflix please it would be much appreciated. Thanks

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K
2:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Netflix kids series paw patrol

Hi so I have a 3 year old who watches paw potrol on netflix and I have just found out that all the characters are now talking with a American accent. And they have change the whole show and the way they talk. All the little saying. It's not a good show any more and my son is upset with the changes. You have ruined this series. Im sorry but I don't live in America I do not want to hear the show in America especially when it's a English show.

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cwtpc
, US
Sep 30, 2019 3:20 pm EDT

He's three. I'm sure he'll get over it, and if not, welcome to the real world. You can't always get what you want.

BTW, the show's not English, it's Canadian :) You're probably getting the original audio.

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J
10:09 am EDT

Netflix the oa

I love the OA and think it is one of the most exciting and innovative shows I've ever watched. I was incredibly upset to hear it was cancelled and, for one of my first times ever, am writing to voice my displeasure. The show should get finished, I don't understand why Netflix has chosen to cancel but anyone I've turned onto the show has thought it to be absolutely brilliant. Maybe better marketing if viewership is lacking because it is a groundbreaking story I really want to see finished. Please reconsider. Thanks for your time. JR

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D
5:20 pm EDT

Netflix racist tv shows and movies

Your new movie in the shadow of the moon. So the moral of this movie is to innocent white people who one day might influence others into having the Caucasian equivalent of 'black power' and the removing of white people from America... what the heck netflix? Advocating murder of innocents and replacement of white people.

You also have 'dear white people', a doco about 'white Jesus' being the source of african american problems, clearly biased documentaries against conservatives and others.

Replace any of these shows where any other ethnicity being the bad guy and youd be labelled racist and bigoted right away. Yet you feel the need to be discriminatory to whites...

Your service is increasingly racist and bigoted. For this I will end my subscription. You are disgusting.

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cwtpc
, US
Sep 30, 2019 3:14 pm EDT

Netflix and no chill...?

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B
10:30 am EDT

Netflix unauthorized debit card charges

We wish to inform you that a Debit transaction occurred on your account with us.
The details of this transaction GTB
Description : POS/WEB PURCHASE TRANSACTION
Amount : 2, 916.35
Value Date : 13-Sep-2019
Remarks : -[protected]-NETFLIX.COM [protected] NL 7.99 USD
Time of Transaction : 08:02
Document Number : [protected]

please resolve. thanks.

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cwtpc
, US
Sep 30, 2019 3:13 pm EDT

Who... um... who is it that you think you're writing to?

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A
4:15 pm EDT

Netflix cancellation of a show

I am very disappointed that you will be cancelling The Ranch. You have already cancelled Santa Clara Diet. Netflix's gets rid of shows people actually like, and keeps all the old stuff that everyone is sick of watching. Also expects for raise your prices for new movies and shows but yet nothing new is ever added. It's a shame. Maybe you should consider keeping the movies and shows people actually like and adding new.

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A
8:09 pm EDT

Netflix hatred against hindu shown by many tv show on netflix and also showing indian army in bad light in fictional show..

I have seen so many your TV shows against Hindu...showing Hindu in bad light..
In Goul a imaginary Shows presents Indian army in bad light ..
In Leila ...again Hindu are imagined in bad light...
In sacred game same thing Hindu spiritual guy shown as bad mastermind...

How this happening continuously and again and again..

All are these are recent...I really feel you need to care before all Hindu start complaining against you and closing there account..

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M
5:17 am EDT

Netflix Netflix

I'm very upset that the show " the house of flowers" has more straight sex scenes then gay or bi sex scenes if you want me to feel i exist in this show make it equal! i deserve to feel that we are equal and i dont feel that way when im saying more straght romatnic erotic scenes and not enough gay ones it should be 50/50 otherwise why am i watching your show to have it be another reminder of how straight is on top :( ?

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M
9:11 pm EDT

Netflix your streaming service

If I have to wait for weekly shows, why do I need you. I can simply go back to cable and fast forward through the commercials. Did you fire every decent executive you had. I thinking Disney is going to kick your [censored]. You wanted more, ok. Why did you cancel Santa Clrarita Diet. It was one of the few shows I could watch with my kids and laugh. You are failing. The fact that I am writing this complaint is evedence of that. This is the only complaint letter I have written in memory. I used to enjoy your service. Now I find myself watching amazon prime.

Get your act vcd together.

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I
8:14 pm EDT

Netflix the o a

The O A is an absolutely beautiful and unique show. The first two seasons set up the mystery and the 3rd was going to shed some light on so many unanswered questions. Please don't cancel the show which is incredible and like nothing else on television. It's also gorgeously shot. Let the writers explore the next chapter of this story and promote it better. The viewership will grow.

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B
6:59 pm EDT

Netflix Unwilling to honor email

Received an email at 517 (central) on 9/24/19 stating that I could rejoin netflix free for 30 days. I tried to rejoin, it kept wanting to charge, I called the helpline and the lady couldn't help so i asked to speak to a supervisor. I talked to Vin and he basically said if I wanted the free trial, I had to restart everything (email, payment card, etc.) And then I would be eligible. So I told him that's basically restarting and not rejoining. He said yes, and that's all he could do.

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T
1:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Netflix complaint

Can Netflix please stop loading and loading and loading and not do anything? Whenever I watch a series or a movie it plays for a bit and then stops. The 0%wheel thing keeps coming up and it doesn't move forward. So then I exit and start over, sometimes even having to restart my laptop and then it does the same [censored]. Can you please fix it so I can actually watch what I'm paying for

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V
12:38 am EDT

Netflix product quality

I'm flipping through all your underwhelming options and watching disappointing second seasons of Disenchantment and Sabrina (that had some limitations to begin with) and wondering why I subscribe. It's time to stop coasting and figure out what you have to offer customers in the next few months before I cancel. I don't trust your documentaries or any of your history shows. The rest is just soap operas for silly white [censored]es.
What is your end game?

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K
12:52 pm EDT

Netflix hostages - season 3 not renewed yet.

This Israeli series is really spellbinding. After watching 2 seasons when will season 3 be available. This happens often on Netflix. It is almost discouraging to start watching another series. Either play the whole series or don't bother. The same thing happened with Designated Survivor. Leave us dry, wondering what the ending is. This is a waste of time and makes us wonder if we should switch to another movie supplier. The When Comes the Heart is another unfinished series. As I said before, we are considering cancelling NETFLIX.

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A
11:00 pm EDT

Netflix netflix intros

My only complaint about Netflix, is when you are binge watching a show and you keep having to find the remote to skip the into (laziest thing ever lol). A nice solution would be to have a binge mood so you would never have to 1) hear the intro over and over again and 2) move at all. Sometimes i want nextflix and want to keep it running while i take a nap and the intro will wake me up. I am aware this is very very lazy but please consider this. Or take a poll on Twitter i can't be the only one.

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N
5:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Netflix netflix subscription cancelled and amount not yet reversed.

I have started my netflix subscription on 18th august and as per netflix it was 30 day frew trial however they ask me to provide card detail and i have provided the charges were refleting 0 bur they still charge me 799.
I have immediately started chat with netflix customer services. They cancelled the subscription and i have also request to send me confirmation of the same and reversed the amount to my card from where they deducucted the amount. They have not send me any confirmatioj but they assure me that it will revert to me within 30 days. See screen shots. I have contacted netflux several times to get my fee reversal status however they have not confirmed anything . Due to this my standard charted bank chrarged me non payment fee. They applied 500 rs in my account. Due to non payment of amount my credit score dipped. This is huge humilation and mental harrasment i am facing because of netflix. They are the worst customer services provider. They were very rude to me. I want my money bank inclunding the charges which my credit card charged me for non payment.

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K
12:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Netflix foreign films

I have subscribed to Netflix for years. I am considering canceling my subscription to do the high number of foreign films. I am English speaking, and only want to see English speaking films. I would rather have less options than having more options that aren't in English. I often start at least five movies in a row before I find one that is in English. The titles are in English, so you don't realize it is a foreign film till it has begun. Please stop this and remove the films. If people want the foreign films, create their own category so you know what it is. Don't mix those films in with the rest. Or let people subscribe to a Netflix that is designated to a language of their choice.

Thank you

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MoviesILove
, US
Nov 24, 2019 2:46 pm EST

Sounds like I wrote this. Thank you! I couldn't agree with you more.

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M
4:46 pm EDT

Netflix netflix streaming

I was given an error saying my IP had been listed as a proxy when I use a dynamic IP meaning that my IP was assigned at the last time my pc connected to the internet. I got onto live chat with them and they said I need to contact my ISP to get them to tell me why this was. After mentioning 3 times that I was on a dynamic IP and that they wouldn't list dynamic IPs as vpns they asked if I was on IPv4 which I am as is most of the world which is why we need to move to IPv6 I said yes and they said that was the problem. I then spent an hour talking to my ISP and they found out that I have an older router and that it doesn't support IPv6 so they were going to order me a new one at their expense but this obviously takes time to arrive so I'm just paying for a service I cannot use.

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P
9:04 am EDT

Netflix customer service / billing

just spent 48 mins on phone to your customer service team in Amsterdam. I would like the call listened to and my complaint addressed as spent the entire call believing my complaint was being logged only to be told at the end it wasnt and you dont have a complaints team. my number is [protected] call was at 13:17 - i look forward to your thoughts on the call

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cwtpc
, US
Sep 20, 2019 3:46 pm EDT

What were you complaining about for 48 minutes? :O

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F
4:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Netflix poor customer service

I contacted Netflix to question a transaction which showed up on my account earlier today as I had cancelled my account a few days into the trial. I spoke to an online agent who was incredibly unhelpful and rude. She insisted that teh only way of verifying teh billing was to take my full debit card number. I enclose the transcript below. I got very frustarted as she repatidly sent me the request. I then rang your customer services on teh phone and the lady was manage to confirm within minutes that my account had been closed and I was not billed by netflix therefore I need to speak to my bank with regards to this. I would like to share my concerns with you with regards to how patronising the agent on the web chat was. I really hope that you will look into this matter.
Here is a cut paste version of the chat as teh transcript never came to my inbox despite me requesting.

Netflix Customer Service

End Chat
18 minutes ago Your issue is: I have been billed even though I cancelled within the free trial period as I never got the chance to use it (I even remember specifying this as a reason). Now I have been billed. I note that you advertise that a 3 day notice is given before the first billing day. This has NOT been the case for me and I do check my spam daily.
You are now chatting with: Akshata
Netflix Akshata
Thank you for contacting Netflix Customer service. I have gone through the concern raised by you and I will be glad to assist you, may I know your email address please?

15 minutes ago You
[protected]@yahoo.co.uk
Netflix Akshata
Thank you!

Netflix Akshata
If you are chatting using a mobile device, PLEASE DO NOT click the "Back" button on your device or If you are using a computer, please do not close or exit the browser.

Netflix Akshata
When were you charged?

15 minutes ago You
ok
15 minutes ago You
yes
14 minutes ago You
It showed on my bill today
Netflix Akshata
May I know the date?

14 minutes ago You
as I said today
Netflix Akshata
How much were you charged?

13 minutes ago You
I will check
Netflix Akshata
I am waiting.

11 minutes ago You
thanks
11 minutes ago You
11.99
Netflix Akshata
Please enter the card details from which you got charged.

11 minutes ago You
why would you need this info?
Netflix Akshata
To check from which you were charged.

Netflix Akshata
account*

10 minutes ago You
well it ois the account I signed up with
9 minutes ago You
I have never been asked to hand over my card details before to verify a transaction.
Netflix Akshata
But that account was already cancelled on Sep 8, 2019

9 minutes ago You
I know
Netflix Akshata
There is no charges on [protected]@yahoo.co.uk as it was cancelled.

9 minutes ago You
but my bank statement shows that I was charged on the 17th Sept (it only showed up today.
Netflix Akshata
Without locating the account we can not tell whether it was charged or not.

Netflix Akshata
Do you want me to send the billing details fro [protected]@yahoo.co.uk?

8 minutes ago You
I can confirm my account number to you/ DOB/ address if that helps
Netflix Akshata
I have sent the billing details so please check when was the last time we had charged you.

7 minutes ago You
I have my bank account wiped out twice in thae last month so apologies I am noyt willing to give my card details
Netflix Akshata
And you account [protected]@yahoo.co.uk was not linked with your card to get billed on that account it was linked with paypal.

Netflix Akshata
Sorry we dont need you account number and all we need the card details from which you were charged.

6 minutes ago You
Yes and paypal is linked to my debit account from which 11.99 were taken on the 17th sept
Account lookup cancelled
Netflix Akshata
The link which I sent you is the secured link still you do not wish to share the details we wont be able to help you with account details on which you were been charged today.

5 minutes ago You
I can send you a bank statement
Netflix Akshata
In that in your bank it does show directly as netflix.

5 minutes ago You
yes it does
5 minutes ago You
I am looking at it as we speak!
Netflix Akshata
Please check your email I have sent you the billing details.

Netflix Akshata
YOu are ready to send the bank statement but you can not enter the card details.

Netflix Akshata
If you do not cooperate we can not locate why were you charged and for what were charged.

4 minutes ago You
the link you sent Akhshata is broken
4 minutes ago You
there is nothing there
3 minutes ago You
the bank statement I can block out bits and only reveal my name address and the transaction so please do not use a patronising tone with me
Netflix Akshata
We do not need your DOB and other details to locate the account we do not ask for those details while paying for the service.

2 minutes ago You
If you think I am un coperative you are equally obstructive. I have no confidence in you trying to help me which is why I am relucatant to share my card details
Netflix Akshata
You can dispute the charges with your bank as we can not check the details as you are refusing to share the details.

2 minutes ago You
As you say I signed up with paypal so my email should be sufficient to loacte me
Account lookup cancelled
Netflix Akshata
Sorry I wont be able to help you until and unless we can locate something under your card details.

Netflix Akshata
Without that we can not find any details.

Read full review of Netflix
Update by Faz84
Sep 19, 2019 4:19 pm EDT

Nil

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Netflix Customer Reviews Overview

Netflix is a popular streaming service that offers a vast selection of movies, TV shows, and documentaries. The platform has gained a massive following due to its user-friendly interface, affordable pricing, and high-quality content. Netflix has received positive reviews from users worldwide, with many praising the platform's convenience and accessibility.

One of the most significant advantages of Netflix is its vast library of content. The platform offers a wide range of genres, including action, comedy, drama, and horror. Users can easily find their favorite shows and movies and watch them at their convenience. Additionally, Netflix produces its original content, which has received critical acclaim and has become a fan favorite.

Another positive aspect of Netflix is its affordability. The platform offers different subscription plans, allowing users to choose the one that best suits their needs and budget. Moreover, Netflix does not require any long-term commitment, and users can cancel their subscription at any time.

Netflix's user-friendly interface is also a significant advantage. The platform is easy to navigate, and users can quickly find what they are looking for. The search function is efficient, and the recommendations algorithm suggests content based on the user's viewing history.

In conclusion, Netflix is a highly recommended streaming service that offers a vast selection of high-quality content at an affordable price. The platform's user-friendly interface and convenience make it a fan favorite worldwide.

Netflix In-depth Review

Pricing and Subscription Options: Netflix offers a variety of subscription options to fit different budgets and viewing preferences. From the basic plan to the premium plan, users can choose the one that best suits their needs. The pricing is reasonable considering the vast content library and the convenience of streaming.

Content Library: Netflix boasts an extensive content library that caters to a wide range of interests. From popular TV shows to blockbuster movies, documentaries, and even original content, there is something for everyone. The library is regularly updated with new releases, ensuring that users always have something fresh to watch.

User Interface and Experience: Netflix's user interface is sleek, intuitive, and easy to navigate. The platform provides a seamless experience, allowing users to effortlessly browse through the content library, create personalized profiles, and manage their viewing history. The search function is efficient, making it simple to find specific titles or genres.

Streaming Quality: Netflix offers high-quality streaming, with options for both standard definition and high definition. The streaming is smooth and buffer-free, provided you have a stable internet connection. The platform also supports 4K Ultra HD streaming for those who want to enjoy their favorite shows and movies in stunning detail.

Device Compatibility: Netflix is compatible with a wide range of devices, including smartphones, tablets, smart TVs, gaming consoles, and streaming devices. Whether you prefer to watch on the go or on a big screen, Netflix ensures that you can access your favorite content anytime, anywhere.

Original Content: Netflix has made a name for itself with its impressive lineup of original content. From critically acclaimed series like "Stranger Things" to award-winning movies, the platform continues to deliver unique and captivating content that keeps viewers hooked. The variety and quality of Netflix's original productions are commendable.

Customer Support: Netflix provides excellent customer support, with various channels available for assistance. Users can reach out to the support team via live chat, email, or phone, and can expect prompt and helpful responses. The comprehensive help center also offers a wealth of resources and FAQs to address common issues.

Accessibility Features: Netflix is committed to inclusivity and offers a range of accessibility features. Subtitles and closed captions are available in multiple languages, making content accessible to those with hearing impairments. Additionally, audio descriptions are provided for visually impaired viewers, enhancing the overall viewing experience.

Personalization and Recommendations: Netflix's recommendation algorithm is highly effective in suggesting content based on users' viewing history and preferences. The platform takes into account individual tastes and provides personalized recommendations, making it easier to discover new shows and movies that align with your interests.

Account Management and Security: Netflix prioritizes account management and security. Users can easily manage their subscription, update payment details, and monitor viewing activity. The platform also offers multiple security features, such as two-factor authentication, to ensure the protection of user accounts and personal information.

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