Menu
Netflix Customer Service Phone, Email, Contacts

Netflix
reviews & complaints

www.netflix.com
www.netflix.com

Learn how the rating is calculated

4.4 9653 Reviews

Netflix Complaints Summary

68 Resolved
1350 Unresolved
Our verdict: If considering services from Netflix with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Netflix has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Netflix. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Netflix reviews & complaints 1436

Filter reviews by rating
5
8223 reviews
4
0 review
3
2 reviews
2
2 reviews
1
8 reviews
Sort by:

Newest Netflix reviews & complaints

ComplaintsBoard
N
3:02 am EST

Netflix total drama (2007)

This show appears in the children's section of the app, with a PG classification. However I overheard some content whilst my child was watching it and it shocked me. Upon reviewing the show myself, it was rife with jokes about boobies, sexual innuendos and soft swear words such as ‘get bent'.
It very clearly is aimed at an older audience and should not be appearing in the children's section of the app.

Read full review of Netflix and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
C
C
cwtpc
, US
Dec 06, 2019 3:22 am EST

Unfortunately Netflix doesn't decide the rating for a show, and PG shows fall under kids profile.

ComplaintsBoard
A
2:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Netflix overcharges and doesn't reimburse.

I just discovered that Netflix has been overcharging me for months. I had called previously to complain about it and was told my subscription had been increased, but not by my requesting it, but that it would be lowered back down to the $8.something plan. That never happened, and I just discovered it now. So, I called in again and demanded a full refund of the overages. I was told they would only refund one. When I stated that I would have to cancel my account if they didn't make it right, they didn't care and claimed they offered me a "resolution" which I refused. How is overcharging me for months while knowing you will only refund one month of that a resolution? It is NOT a solution, yet it's all they would do. Be careful of Netflix.

Read full review of Netflix and 1 comment
Hide full review
1 comment
Add a comment
C
C
cwtpc
, US
Dec 06, 2019 3:24 am EST

Or, you know, you could check your credit card statements once in a while.

ComplaintsBoard
A
3:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Netflix shows

It's near to Christmas and everyone will be wanting to watch Christmas films and cosy up however, one of the most popular and greatest films (the grinch) has been taken off of Netflix. I don't believe this is the right decision unless they want to loose customers because they have taken off other much lives films along with the grinch please bring it back and let everyone have a marry Christmas. The old and classic films should not be taken off for new ones because however much people may like them they will never be as good as the classic films such as the grinch. Thank you for reading my complaint and I hope you know what is best for your company.

Read full review of Netflix
Hide full review
ComplaintsBoard
M
9:06 pm EST

Netflix end of the f*cking world series

I think it's disgusting to portray any character, however factionalized, brutalizing, torturing and killing any animal. And to do it graphically is gratuitous violence that appeals to sick abusers. Please do not perpetuate this sort of desensitization to violence. So, now as a society, we've moved to brutalizing defenseless creatures? Is this entertainment? Is Netflix upping the anti on graphic killing? Is this the trend? How much more does society need? Please don't give mentally ill people ideas. Please do not have them relate to sick characters. Please do not continue selling violence for the next buck. You can be better than this.

Read full review of Netflix
Hide full review
ComplaintsBoard
M
2:38 pm EST

Netflix movies with subtitles

Netflix if possible can you please stop putting foreign movies into the English movie queue?

It's a bummer when I read a really good plot, get comfortable and play the movie only to see it has subtitles! I just want to be able to watch a movie without having to read.

If moving those films out of the queue is too difficult then maybe adding something in the description that denotes that the film has subtitles would work.

Thank you.

Read full review of Netflix
Hide full review
ComplaintsBoard
G
1:59 am EST

Netflix netflix gave me error saying I have more than 2 screens streaming on the same time..

Hi,
Since 23-11-2019, I have issues to see Netflix on my 4 screens that I regularly use (not in the same time, because my account allows me to watch only in 2 screen at the time).
Before I could watch in 2 tvs and then power off these tv and watch in the other 2 without issues,
Currently If I start to watch in 2 Screen, I power off one of them and I try to watch in a third screen, netflix give me an error saying than I am using more than 2 screens on the same time, and it shows me the screen that is already power off). the only way to do is forcing to logout all screen and doing login again, that is not practical more when you have kids at home.
I reported this problem twice already and nobody give me a solution, also I tried to use a work around for my tv samsung, the troubleshooting guide told me to reset the smart Hub, big mistake, I lost my installed applications (some of them I payed to activate), who made the troubleshooting guide? the trainee?..
Very frustrated with netflix..

Read full review of Netflix
Hide full review
ComplaintsBoard
P
4:05 pm EST

Netflix bias programming

We who are out of thge US are paying the same subscription price as those in the US. yet we are bolcked from all the good movies. we are given crappy movies. When I contacted Netflix I was told that those are the types of movies we like. We do not like crappy movies. If we are paying for premium then we should be given premium movies. With my VPN on I can see all the good titles but can only watch the trailers. However attempting to watch a movie with the VPN is not possible, I get an error message. We are paying the same premium rates but cannot see the premium movies. Then our subscriptions should be reduced to match the crappy Netflix produced in one room movies. The Netflix company is biased in their distribution and dishonest in their marketing. Tired of the second class crappy movies with crappy senselesss plots.

Read full review of Netflix
Hide full review
ComplaintsBoard
A
5:54 am EST

Netflix tv shows

[censored] shows like Singapore Social, Santa clarita diet and other crap is making me really trying hard to stay on Netflix. the only reason im staying is bc in this [censored]hole censored singapore, we only have access to netflix as the only streaming service. Disney+ isnt even launched here. i can spend endless time browsing and browsing on what show to watch on netflix only to be disappointed after the first 2 mins, n carry on browsing. its so [censored]ing tedious. please take down [censored] shows like those and give us better content.

Read full review of Netflix
Hide full review
ComplaintsBoard
F
2:06 am EST

Netflix designated survivor season 3

The 2 and a half episodes I got through were appalling. After all the forced and out of character vulgar language and the race to stuff as many programs points into an episode as possible, there was a final straw. An adult biological male with gender dysphoria is trotted on screen as a suitable replacement for a young girl's mother in talking with her about her first period?!?! Not any female she would reasonably have been expected to make a connection with in her time at the white house, a touching and real emotional moment as we see a young girl struggling with a difficult time in her life to not have her mother, no, we get an uncle she has never known be the best choice to talk to her because he has fake boobs and wears make up. They are pushing a trans agenda so hard this deluded and disgusting forced plot point made my stomach turn. The daughter has never been a strong character that draws an emotional response, the agenda is just that repulsive that I stopped watching that second after watching, and enjoying, the previous 2 seasons. Women and young girls shouldn't be trivialized and pushed aside and told to accept that a man has now found a way to be the authority on what it is to be a woman. The blatant disrespect of women being completely ignored in favor of brainless liberal trans agenda pushing is pretty revealing, women's rights must make way for the superior rights of men-who-feel-like-women. All against the backdrop of brushing aside the child bride issue. We get it Netflix, you support the status-quo of Hollywood where pedophillia and sexual assault are good and girls and women just need to shut up and be used.

Read full review of Netflix
Hide full review
ComplaintsBoard
R
7:16 am EST

Netflix complaint

I went on my netflix account to be told that there was a payment problem with my account, I could not watch anything. So i decided I would open another account to my new email address, when I went on my banking app I had been charged twice and when I went on my old account it was again active, I told netflix this and they said since its been active they cannot refund me my money and I just need to pay twice, I was not told that they had managed to take the money (i recently lost my bank card and assumed it was attached to this), and have no idea how long it had been active as I signed into other account, ludicris that I need to pay for the month when you had stopped my account and then reactivated it without letting me know. Have now cancelled both accounts

Read full review of Netflix and 1 comment
Hide full review
1 comment
Add a comment
C
C
cwtpc
, US
Nov 21, 2019 3:49 am EST

You opened a 2nd account, you got charged twice. It's not rocket science. Probably should have given them a call to ask about the payment issue rather than starting a new one.

ComplaintsBoard
J
11:51 pm EST

Netflix netflix

Netflix does not work when you're playing it on your computer and connecting it to a television via the HDMI cable no matter which HDMI cable you used or which HDMI port you have it plugged into on the television. It gives you the sound and it gives you the audio but there is no picture that plays there's no video. When you call Netflix tech support they tell you to contact your TV manufacturer even though you can play Hulu from your computer to the TV and you can go to YouTube and play YouTube videos from the computer to the TV. Basically Netflix is refusing to take responsibility for the fact that their application does not work anymore when you connect your computer to the television with an HDMI cable. This is a paid for service I should be able to plug it in and play it and now I get no video.

Read full review of Netflix and 1 comment
Update by Jamielauren01
Nov 15, 2019 11:53 pm EST

I'm running with the most current version of Windows 10 mic my television is less than a year old the HDMI cables are brand-new I should be able to play a video from my computer onto my TV I get sound I get subtitles even no video.

Hide full review
1 comment
Add a comment
C
C
cwtpc
, US
Nov 16, 2019 2:53 pm EST

In theory it does work, but there's something in the hardware that's causing the issue. Sounds like Netflix works on the app as intended, but you can't expect them to troubleshoot your DIY connections.

ComplaintsBoard
C
5:19 pm EST

Netflix netflix

I have been charged since October 2018 for Netflix. I did not realize that I was being charged for this account & it was 100% in active for that entire time. However customer service is only able to refund me 6 months of that time? So I have just given them the rest of the money for nothing? I did not use the service for the whole period not only 6 months of it. It should be simple they did not provide a service to me therefore they have no claim to the money received. 100% happy I now use hulu.

Read full review of Netflix and 1 comment
Hide full review
1 comment
Add a comment
C
C
cwtpc
, US
Nov 14, 2019 3:41 am EST

They did provide a service. You just didn't use it. Too bad you didn't notice it earlier, you would've gotten the full amount back if you called them in April. Life lesson: check your bank statements once in a while.

ComplaintsBoard
A
8:35 am EST

Netflix world war ii in colour

Yesterday was Remembrance Day so I sat down to use my family Netflix account to watch WWII in Colour. My expectations were high due to being a legion member and history buff. After watching 7 episodes I was disgusted and enraged. For a program offered on a Canadian program, it did not mention my influential country once! The British Air Force was trained on Canadian soil but this was completely left out! All of the Canadian impact on the war and influence was labelled under American or British deeds in this series! As a Canadian I am disgusted at this American propaganda peddled off as entertainment or historical fact! This is insulting to my country, veterans and naive Canadian youth whom may mistake this garbage for accurate fact.

Netflix should be ashamed of itself!

Read full review of Netflix and 1 comment
Hide full review
1 comment
Add a comment
C
C
cwtpc
, US
Nov 14, 2019 3:48 am EST

Maybe nobody was filming things in Canada? /shrug

ComplaintsBoard
B
4:01 pm EST

Netflix titles

to whom it may concern,

we love to watch movies on netflix.

Movies means watching also the titles at the end which are part of the oeuvre.
Unfortunately when the movie ends advertising for new series and product breaks in before the titles even start.

If you want to be cinema-like you should think about this! Netflix is not normal television, there is a difference to free-tv. keep this difference.

kind regards

Read full review of Netflix and 1 comment
Hide full review
1 comment
Add a comment
M
M
MoviesILove
, US
Nov 24, 2019 2:41 pm EST

I second this. I like to read the film credits, sometimes towards the end. All of these people worked really hard on this film and their credit should be given

ComplaintsBoard
K
11:59 pm EST

Netflix overdrawn fees left on account

This is a post I left on netflixes page for a rebiew on facebook.. ripped me off $36 this month and the don't even want to admit their mistake

Your workers are disgusting...
2.5 month ago I was told money wouldn't be able to be taken from my PayPal/linked card anymore because it wasn't a credit/debit card (only an eftpos machine one) so they physically couldn't.
2 months down the road everything fine.. then all of a sudden this month yous tried to draw money from my PayPal TWICE that wasn't there so it left me in a negative balance with PayPal because of overdrawn fees. 4 times in 3 days on the phone to you guys and yes $14 was refunded back to my PayPal but because of the overdrawn balance YOU GUYS LEFT on my PayPal I only got $1 back of that money.
Your worker, Jerika, is so so rude to people. Speaks over you like she's reading from a bit of paper and not stopping and she won't let you explain.
I tried to explain to you guys today I got none of that money back because of overdrawn fees left on PayPal from YOU GUYS and you tried to turn the blame for the fees back onto PAYPAL!
Thank goodness I recorded the phone calls because apparently you guys don't, convininetly for yous, because youse couldn't even find the phone recording form 2.5 months ago where YOUR worker mucked up. I'm sure PayPal and fair trading will be happy to hear the phone recordings I got.
Youse are honestly disgusting.. so thank you for ripping me off $36 this month 👍

Read full review of Netflix and 1 comment
Hide full review
1 comment
Add a comment
C
C
cwtpc
, US
Nov 09, 2019 6:24 pm EST

Netflix didn't charge you the overdraft fees, PayPal did. It's not their problem, or fault, that you don't have money on your account. Stop being poor.

ComplaintsBoard
J
11:43 am EST

Netflix about netflix taking blue bloods off

Dear netflix, i'm upset because you took bluebloods off of netflix and my whole family loves to watch bluebloods and so will you please air bluebloods back on netflix, please put season 9 and 10 of bluebloods on netflix because me and my family watch bluebloods right before bedtime and that is me and my family favorite tv show. From your netflix fan jasmine miles!

Read full review of Netflix
Hide full review
ComplaintsBoard
H
10:10 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Netflix free trial billed before end of trial

I decided to try a months free trial of Netflix again to see if I would use it. I needed to contact then by 25th November if I didn't want to subscribe. I realized today that Netflix has taken £8.99 out of my account which means I will get charged for lack of funds. I have asked for a refund but that takes 30 days. Had they been able to put it in as quick as they put it back there wouldn't have been a problem. How do I get my overdraft fee paid as well?

Read full review of Netflix
Hide full review
ComplaintsBoard
D
5:01 pm EST

Netflix netflix

i spoke to customer services to ask why my account had been blocked.i was told because i had not paid.spent over an hour to be told i had to accounts and had to make another one which i did. then to be told he had refunded my money and that i had to pay again to reset my account i am furious with this company.you can not treat people like this.i am disabled and rely on this service.but now i have to wait until next week before i can afford to pay again. i have been charged a fortune for netflix.i was supposed to be paying 6.99 but you have been taken over 11.00 since july. this is the transcript of my live chat with an adviser.

Netflix Customer Service
End Chat
Your issue is: my account has been blocked but payment was made on the 4th of november.also took £11.12
You are now chatting with: Ashish
Netflix Ashish
Hi there! Thanks for contacting Netflix. I'll make sure that your concern for today will be fully attended. I'll be asking a couple of questions that will lead to us identifying the best course of action to resolve your issue. Could you please assist me with your Netflix email address and name please?
Netflix Ashish
I just want to inform you as well that this chat may auto disconnect if we receive no response from you for a certain period of time. I would love to resolve all your concern before this happens. As I value your time, lets get everything addressed right away :)
You
ok
You
[protected]@icloud.com. michael
Netflix Ashish
Your transaction did not go through on this account.
Netflix Ashish
Netflix could not collect money from the bank.
You
you have took it out of my bank
Netflix Ashish
The payment has not gone through. It was declined. I have sent you the billing details where you can see for yourself that the payment was declined. You can check your mail box for the billing details.
You
i have my bank account and it is on
Netflix Ashish
On this Netflix account there has not been any charge on the date that you mentioned. It was declined.
You
Mon, 4 Nov 19NETFLIX.COM
-£11.12
£70.79
You
plus you have taken far to much money
Netflix Ashish
Okay what we will do is we will pull up the account that has been charged. Okay? I will be sending a secure form in which you will need to enter your card details for me to verify your account. Please do not share the card information on the chat window to keep your details safe.
Your information was submitted for lookup
Netflix Ashish
Do you know anybody who has access to your Card.? Who would have made a Netflix account with your Card?
Netflix Ashish
Hey, just checking in - are you still with me?
You
yes no i no one
You
you took 11.99 7th oct and 11.12 4th november. i only pay for 2 accounts so why am i paying far to much money
You
r u still there
Netflix Ashish
Yeah. Kindly hang on for a while.
You
ok
Netflix Ashish
I was able to pull up a account that is linked to your card details. I will help you repair that account. By repairing means giving access to you of that account . Okay? And then you can let me know what you want to do with that account. You with me on this?
You
ok
Netflix Ashish
Okay. Thank you so much. Netflix cares for your security. I wouldn't suggest using the same email again on the account. So do you have another email we can use for the account?
You
[protected]@gmail.com
Netflix Ashish
I see the same email id on that account. Nevermind that is fine. You can use this account also if you wish.
Netflix Ashish
Thanks. Lets now reset the Netflix account password. I would suggest you keep a strong password. For your security, I would request you to choose "Require all devices to sign in again with new password " while resetting the password. All the devices will take upto 8 hours to signout from all the devices.
You
i have never had a netflix [non-Netflix link blocked] has always been the one i am on now
Netflix Ashish
Okay. I understand that. You can however access this account now. Okay?
Netflix Ashish
To complete the steps, I will send you an email to verify if everything on the account is safe and secure. If there is a phone number linked into your account, you can change it. If there are some unrecognized profiles, you can delete that too.
You
how do i do that.
Netflix Ashish
You can just reset the password with the help of the mail that I have sent you on [protected]@gmail.com
Netflix Ashish
After that you can log in with this email address and the new password that you will set.
You
so what about all the money i have paid.like i said i should only be paying for two accounts
Netflix Ashish
I can cancel this account and I can refund the last charge on this account. If that is fine by you.
You
i have made to 11.00 payments when it should of been 6.00
Netflix Ashish
I can cancel the account and refund the last charge on "[protected]@gmail.com" and provide you with a refund of the last charge .
You
you have took out a 11.99 11.12 11.56
Netflix Ashish
So how would you like me to help you?
You
it goes right back to july.so how have you taken all this money every month when it should only be 6.99. it has cost me a fortune.
You
i should be refunded all the way back to july.as i said it should only be 6.99
Netflix Ashish
This account was created with your card details. If it was up to me I would have done that but the system does not allow. I can only provide you with refund for only one month.
You
so how do i get all the money back please
You
ever if it was my card details i did not authorise all them payments
Netflix Ashish
Sorry the system allows me to refund only for one month. That was the last charge. I can do that if you allow me to and cancel your account.
You
i dont want my account canceled.
Netflix Ashish
I am talking about the other account. The one with "[protected]@gmail.com"
Netflix Ashish
If I refund you I will have to cancel.
You
you have just told me to make that account
Netflix Ashish
Yes. You can definitely use that if you want. But if you want a refund then you cannot use that account. As the account will have to be cancelled after I provide with the refund.
You
so what you are saying is i will still have the old account
Netflix Ashish
Yeah. You will.
You
ok do that please.and who do i speak to for all the other money i have paid
Netflix Ashish
I understand your situation but I wont be able to give any information as such.
You
just tried to get on old account it is asking for me to pay
Netflix Ashish
I have cancelled your account with immediate effect and you will receive an email confirming the cancellation. Your viewing history, ratings, recommendations and profiles will be saved for 10 months after cancellation should you decide to re-join Netflix.You will even receive an email on how you can restart your account if you want to in future.I have also successfully applied the credit which should reflect within a few days but due to different bank policies, refunds may take up to 30 business days or up to 6 weeks (excluding weekends and holidays) to be processed from their end.
You
so i have totally lost netflix well what was the point in that.i need it on
Netflix Ashish
And the other account "[protected]@icloud.com" that is on hold because of your last payment. So you will have to pay on [protected]@icloud.com so that the hold is released and the account becomes active.
You
so you have given me my money back and now i have to pay again to have the old account back on.i am livid now
Netflix Ashish
Yes, you will have to do that because that is how it works.
You
i wish to put in a formal complaint right now please
Netflix Ashish
Whatever you say that feedback can be taken on this chat itself.
You
i wish for someone to contact me regarding this matter.you have took a fortune of mee for no reason and now have to pay agin to get it back on.i am furious
Netflix Ashish
I helped you as much as I could. In case anything comes up in the future with your account, please feel free to visit help.netflix.com. Let me know if there is anything else that I can help you with. If not, please do not forget to click the "End Chat" button to finish our conversation. :)ince july.

Read full review of Netflix
Update by dawn haire
Nov 05, 2019 5:03 pm EST

post my complaint

Update by dawn haire
Nov 05, 2019 5:02 pm EST

need a response as soon as possible

Hide full review
ComplaintsBoard
T
3:29 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Netflix blue bloods

Why oh why remove Blue Bloods, just to aggravate customers. I will find it somewhere and then I won't need Netflix. ASAP I will drop Netflix. I don't have a clue just how many words you need to review a complaint. So, should I just keep writing the same thing over and over again. So, why in the name of all that is holy did you people make the monstrously ignorant decision to drop Blue Bloods. I know that big conglomerate companies don't give a crap about customers, so we should not give a crap about you. As soon as I find Blood Bloods somewhere else I will be dropping Netflix. Began to run Blue Bloods again. Begin to run Blue Bloods again. Begin to run Blood Bloods again. Begin to run Blue Bloods again. What's the matter? Do I stutter...Begin to run Bloods again. Please

Read full review of Netflix
Hide full review
ComplaintsBoard
F
2:52 pm EST

Netflix orange is the new black show

This is a complaint with regards to the program "Orange is the new black".

On Season 2 Episode 6...at approx 46 minutes in...there was a statement made between 2 of the inmates regarding blowing a toddler!
Obviously, I know the content of this show since I have gotten all the way into season 2 BUT that comment is EXTEMELY DISTURBING!
I EXPECT A RESPONSE!
You can email me at: [protected]@yahoo.com

Read full review of Netflix
View 0 more photos
Hide full review

Netflix Customer Reviews Overview

Netflix is a popular streaming service that offers a vast selection of movies, TV shows, and documentaries. The platform has gained a massive following due to its user-friendly interface, affordable pricing, and high-quality content. Netflix has received positive reviews from users worldwide, with many praising the platform's convenience and accessibility.

One of the most significant advantages of Netflix is its vast library of content. The platform offers a wide range of genres, including action, comedy, drama, and horror. Users can easily find their favorite shows and movies and watch them at their convenience. Additionally, Netflix produces its original content, which has received critical acclaim and has become a fan favorite.

Another positive aspect of Netflix is its affordability. The platform offers different subscription plans, allowing users to choose the one that best suits their needs and budget. Moreover, Netflix does not require any long-term commitment, and users can cancel their subscription at any time.

Netflix's user-friendly interface is also a significant advantage. The platform is easy to navigate, and users can quickly find what they are looking for. The search function is efficient, and the recommendations algorithm suggests content based on the user's viewing history.

In conclusion, Netflix is a highly recommended streaming service that offers a vast selection of high-quality content at an affordable price. The platform's user-friendly interface and convenience make it a fan favorite worldwide.

Netflix In-depth Review

Pricing and Subscription Options: Netflix offers a variety of subscription options to fit different budgets and viewing preferences. From the basic plan to the premium plan, users can choose the one that best suits their needs. The pricing is reasonable considering the vast content library and the convenience of streaming.

Content Library: Netflix boasts an extensive content library that caters to a wide range of interests. From popular TV shows to blockbuster movies, documentaries, and even original content, there is something for everyone. The library is regularly updated with new releases, ensuring that users always have something fresh to watch.

User Interface and Experience: Netflix's user interface is sleek, intuitive, and easy to navigate. The platform provides a seamless experience, allowing users to effortlessly browse through the content library, create personalized profiles, and manage their viewing history. The search function is efficient, making it simple to find specific titles or genres.

Streaming Quality: Netflix offers high-quality streaming, with options for both standard definition and high definition. The streaming is smooth and buffer-free, provided you have a stable internet connection. The platform also supports 4K Ultra HD streaming for those who want to enjoy their favorite shows and movies in stunning detail.

Device Compatibility: Netflix is compatible with a wide range of devices, including smartphones, tablets, smart TVs, gaming consoles, and streaming devices. Whether you prefer to watch on the go or on a big screen, Netflix ensures that you can access your favorite content anytime, anywhere.

Original Content: Netflix has made a name for itself with its impressive lineup of original content. From critically acclaimed series like "Stranger Things" to award-winning movies, the platform continues to deliver unique and captivating content that keeps viewers hooked. The variety and quality of Netflix's original productions are commendable.

Customer Support: Netflix provides excellent customer support, with various channels available for assistance. Users can reach out to the support team via live chat, email, or phone, and can expect prompt and helpful responses. The comprehensive help center also offers a wealth of resources and FAQs to address common issues.

Accessibility Features: Netflix is committed to inclusivity and offers a range of accessibility features. Subtitles and closed captions are available in multiple languages, making content accessible to those with hearing impairments. Additionally, audio descriptions are provided for visually impaired viewers, enhancing the overall viewing experience.

Personalization and Recommendations: Netflix's recommendation algorithm is highly effective in suggesting content based on users' viewing history and preferences. The platform takes into account individual tastes and provides personalized recommendations, making it easier to discover new shows and movies that align with your interests.

Account Management and Security: Netflix prioritizes account management and security. Users can easily manage their subscription, update payment details, and monitor viewing activity. The platform also offers multiple security features, such as two-factor authentication, to ensure the protection of user accounts and personal information.

How to file a complaint about Netflix?

Here is a guide on how to file a complaint or review about Netflix on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Netflix in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Netflix. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint or review about Netflix on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Netflix contacts

Phone numbers

+1 (888) 638-3549 +1 (408) 540-3700 More phone numbers

Website

www.netflix.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Netflix?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Netflix Customer Service. Initial Netflix complaints should be directed to their team directly. You can find contact details for Netflix above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Netflix. Discuss the issues you have had with Netflix and work with their customer service team to find a resolution.