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4.4 9653 Reviews

Netflix Complaints Summary

68 Resolved
1350 Unresolved
Our verdict: If considering services from Netflix with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Netflix reviews & complaints 1436

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2:29 pm EDT
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Netflix netflix portal

When I start Netflix, a show begins a few seconds later. Why? Usually it's a show I would never choose - currently it's some prison show, complete with loud, violent music, awful, ugly visuals, and thanks, Netflix, for showing me something I NEVER WANTED TO SEE OR HEAR. In addition, when I scroll through shows, you had better hurry up because if you pause on one, it starts. I don't even have time to read the blurb about it. Am I the only person who detests this?

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5:25 am EDT
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Netflix giving the axe to the few shows with actual witty writers, top casting, etc., etc.. while

Some how "The Ranch" is still tugging along? Santa Clara Diet was unique, the spin on pop cultures zombie craze was well needed, especially after season 31 of TWD, ha. ( And No disrespect to TWD; obvious props) SCD was witty, touching, family-focused, outlandish, and just plain great tv, all around. I understand that shoes can't last forever, but only 3 seasons and no send-off? There are very few memorable series that can be ranked with the same calibers as It's always Sunny, GOT, Breaking Bad... please give us closure

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10:08 pm EDT

Netflix unauthorized transaction

Hi Netflix team,

This is related to unauthorized transaction which is done on 11/10/2019, I got the email regarding my account tried to access, and after this email I got another email regarding thanks for joining and you have been charged of Rs. 937.53 but that time Netflix app was not installed in mobile. In fact I was not using your services. This transaction was done without my permission.

Please look into the issue and refund my money.

I am sharing some screenshots with you. Please refer the attachments.

Thanks in advance

Anil Parwani

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12:41 am EDT

Netflix netflix credit refund and rude staff behaviour

Netflix credit not recieved in bank amount . Customer service staff rude and misbehaviour over call and not providing sufficient details of credit refund. This is highly disgusting that i feel cheated and my money has not been refunded yet. Staff has taken zero accountability and ownership to resolve my concern and mistreated me over calls. Please will someone look into the issue.

Sincerely
Sahiba Mohan
[protected]@yahoo.com

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11:42 pm EDT

Netflix big mouth

It not only is completely lacking in humor, seeing as how I said this stuff when I was 12 and it wasn't funny, I'm now 18 and this show is either meant for adults which it for sure isn't because every episode teaches, or it's meant for kids and that's not good. What's worse is that kids watch whatever there is whether or not it's allowed. Also, if adults do watch this, they're definitely slow like my friend's brother who showed it to me, who has a sort of pedophile 12 year old personality at 18 years old, his mom having done meth when he was in the womb, this show says sh** he would say. Please either tell my friend not to let his brother show it to me, request an account password to watch it, or cancel it so kids that are from 9-14 don't grow up to be murdering rapist people that can't have kids unless forcefully. Thank you for ignoring my requests. I'm glad I wasted my time sharing the truth. Seriously kids are watching this show. No really they are. Are you seriously letting this happen?! Don't you have kids!? The characters in this show are 12 and I saw their d***s and p****s

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7:29 pm EDT

Netflix netflix

Hi Netflix so the other day I was really looking forward to watching season 4 of Riverdale but when I went onto my account it said that you where going to release the episodes weekly and I just wanted to say that I am a bit disappointed about that and that I am not the only one that liked it better when you released the season all at once
Thank you

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7:11 am EDT

Netflix putting prices up but taking off films

You have put the price of the monthly subscription up yet you have taken away alot of films that used to be on & im talking about recent films that's been added on only in the last year or under. Why charge us more for less films, programmes etc to watch. I also have amazon tv but they actually charge for most of the films you show so this is why I've always stayed with yourselves but now I'm not too sure if you're going to start shortening the amount to watch
Lynsey Haviland

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5:35 pm EDT

Netflix movie rating

Hello. Let me ask you a question. How would you feel to walk into your five year old daughter intently watching netflix and you look up and she full nudity intercourse!? You could see everything. My innocent child saw me and said "i'm watching something crazy". Oh no, that's not crazy, that is a big no!
She is on the the children's profile and this movie (which has no rating) is in there between cartoons and children's movies. It's called gaspar noe's love. How did a small child that can't read or have the knowledge to use the search bar find this movie? I don't know who to talk to about this, I thought netflix was safe for my child. She just got the independence to where she can look at the pictures and choose her own movie on the menu. Now I have to take the remote from her because porn is so easily accessible to her. Thanks a lot for scaring my innocent child. She has never even seen a penis before and now she has seen everything thanks to netflix.

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2:18 am EDT

Netflix netflix

Dear Netflix,

I am writing to request that we stop joking about removing the Office from your website because it is honestly rude. The office is a masterpiece and this joke is not funny anymore. I get it friends joke with one another, "Hey, you're poor. Hey, your mommas dead." Thats what friends do. But this is no longer a funny joke friends do not joke about things like this. I am very passionate about doing the right things in life and this is not right. In other words my philosophy is basically this, and this is something that i live by, and i always have and i always will. Don't ever for any reason do anything to anyone for any reason ever, no matter what. No matter where or who or who you are with or where you are going or where you've been…. ever. For any reason, whatsoever. And i get it that may sound confusing but honestly sometimes ill start a sentence, and i don't even know where its going, i just hope i find it along the way. But in short what I'm trying to say is that it is rude and unnatural to take such a beautifully funny show off of netflix and deprive people of the comedic relief that they need.I know a lot of young people are upset because they think the office is inappropriate but honestly there is no such thing as an appropriate joke. Thats why its called a joke. And the day you take it off your website is the day I am going to kill myself. I am going to kill myself and it will be your fault! Please get back to me asap as possible.

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4:07 pm EDT

Netflix payment refund

Netflix charged my card and is refusing to return my money. I did not have access to netflix and every time I tried logging in, it took me to the payment page.
I called and complained many times. It's been more than 1 month I have been asking for my money back. They keep sending back to my bank. My bank had clearly stated that netflix has been paid and they don't have the money.
In a similar situation. I lost money to netflix last year for 700rs and this time for 199rs. I cancelled my account and I asked for my refund as it was charged even after cancelling. Still I didn't get any money.
I am very angry and hurt that netflix could be running such a scam bieng a big company like this. Taking money from us and fooling us for months and years and never returning or even taking responsibility for this.
This is pathetic and I know you guys have taken my money and keep sending me back and forth to my bank and bank sends me back to you.
Really pathetic way to run your business. How can you guys sleep at night ? Stealing hard earned money from people like us.?

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3:48 pm EDT

Netflix dvd plan

I would really love to complain about the order these are being sent.
No point in having a list is the the top 7 or 8 items get skipped.
Have more in stock, that's what I am paying for.
Shipping is also getting slower and slower. 
I used to be able to return on Monday and get the next ones by Wednesday.
Now I am luck if they sow up by Friday.
Probably going to move to a different service if this continues.

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3:16 pm EDT

Netflix 13 reasons why second season.

I have been watching the second season of thirteen reasons why. Today I have reached the episode where a teenaged boy was raped with a broomstick by some other boys. I have to say it has left me quite traumatised. It made me want to switch off immediately. It was absolutely not necessary and completely appalling.
Is this something that teenagers should be watching? What lessons is this series teaching them? This is the worst kind of gratuitous violence I have witnessed and really did not expect it from a Netflix series. Disappointed.

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Mommy1215
, US
Oct 28, 2019 4:23 pm EDT

I agree with this post 100%. Traumatized and sick from it.

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2:37 pm EDT

Netflix mastercard account # [protected]

Dear Sir or Madam,

My above MasterCard account number was charged $17.11 on September 17, 2019. This was done without my authorization. I have never used the service that was charged on this date. I would appreciate you refunding these monies to me as soon as possible.

I appreciate you taking care of this matter as soon as possible.
Sincerely,

Raymond G. Reinke

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9:45 pm EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Netflix videos and movies won't stream

This is the 4th day that netflix doesn't work. We called their " customer service " got a lady who barely spoke english. After about 10 minutes of running us around, she said they were aware of the problem, if after 8 days we could ask for a pro-rate, but no promises. I feel that their service is heinous, and after the recent rate increase, this is unacceptable. Netflix is going to lose a long time customer, and they don't give a crap. They have made absolutely no effort to help, or provide the services we are paying for.

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Update by Tim Layne
Oct 06, 2019 6:27 pm EDT

I guess this worked out fine. Bank will reverse any charges, no more crappy service or unauthorized withdrawals.

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Update by Tim Layne
Oct 04, 2019 11:15 pm EDT

Ok, so we just got back from dinner to find a cancellation notice from netflix. We didn't cancell, they did, without our knowledge or permission, and it looks like they charged us for October... and netflix hasn't worked at all this month. Worst company and service ever.

Resolved

Bank will reverse unauthorized charges, after reading other complaints, glad it worked out for us. Bye!

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cwtpc
, US
Oct 06, 2019 5:23 pm EDT

Translation:
Today I yelled at a customer service lady because of an issue with my tv or internet connection. I told them I want to cancel Netflix (if they didn't press the magic fix-it button that I'm sure they have on their desk) instead of trying to follow instructions. So they canceled it! How dare they! :'(

T
Author of the review
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Tim Layne
, US
Oct 06, 2019 6:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of cwtpc

Funny. I guess this is why these companies get away with ultra crappy service these days. But I'm really glad you have found a place to get the attention you so desperately need. Hope you understand, no translation needed.

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8:18 am EDT

Netflix I am complaining that sons of anarchy has been taken off netflix

Sons of anarchy has been taken off Netflix which is an annoyance to multiple of people because multiple people haven't watched it or are have been watching it on Netflix but now that it isn't there is us viewers that now have no way of watching it ( unless paying for more sites that probably won't get used unless to watch it or have to try and find a way to get DVDs of all the seasons which is even more money and a big inconvenience) . So can you please put Sons Of Anarchy back on Netflix.

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5:28 am EDT

Netflix service

Chinmayee took my enquiry via live chat and instead of helping me with a duplicate payment error I was dictate with terms and conditions along with other useless information which seemed to me like automated responses. The tone coming through on the chat was also insulting with the operator seeing to take a tantrum with rude wording and the use of exclaimation points. All in worst service I have ever received and I'll now have to get the good people at my bank to waste their time helping g instead.

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1:43 am EDT

Netflix content

I put on Netflix pretty much every night before i go to sleep. I've watched numerous shows on here and plenty of movies. I always liked Netflix, they had decent content and i always found something interesting to watch. Until i turned it on tonight. When went to the Netflix channel BOOM the first thing on my screen (shoved right in my face) was a documentary that just came out called "living undocumented". Here we go getting involved with politics. You lost my view Netflix. Maybe i'll come back when i see a show regarding the white/black lives instead of this [censored]. Another network shoving political opinions in our face. Pretty much a documentary of people that aren't from here bashing our country, i mean are you serious? I understand they need to have diversity on their network but not something like this. Very unprofessional on their part. 100% lost my view and many others that i will tell about this

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11:17 pm EDT

Netflix movies

Guys,

Well let me start with this...

Your 'recommended movies' dependant on what we have watched, is a load of... Ehh.. Candy floss that loures, me and the wife into into something that feels good... But what it really does is make people feel seriously happy.. But not happy... But if I was a goat it would be good it was... It would be funny... You ever seen the movie anger management? You should watch it. Crazily he sat with a guy who had a head set on and enjoyed his movies... But frankly the guy who had the headset on must have had been watching good movies... Because yours were [censored]... Oj... They were [censored]e

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Update by Dan.tay21
Oct 03, 2019 11:21 pm EDT

And...send chocolate icecream to help with the romantic movies 😅

Update by Dan.tay21
Oct 03, 2019 11:19 pm EDT

PLEASE UPDATE YOU MOVIES TO SOMETHING A LITTLE MORE...romantically funny

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4:22 am EDT

Netflix not giving service for the money paid

I opted for NETFLIX free subscription on 16 Aug 19 till 15 Sep 19 on my mail ID [protected]@rediffmail.com. Though I dint renew the subscription after 15 Sep 19, the account was hacked by some Vietnamese on 18 Sep 19 where my password was changed and Vietnamese dongs 2, 60, 00 (INR 805) was charged on my credit card.

I contested this with netflix. They told me to approach the bank. However, I dint find solution. Hence I told NETFLIX to block my card for any further use on their website to avoid any further hacking. I decided to watch NETFLIX till 17 Oct 19 (I.e. one month from 18 Sep 19). I had received a email to that effect. NETFLIX changed my mail id to [protected]@gmail.com with a new password.

However, my subscription was abruptly stopped by NETFLIX on 25 Sep 19. They are refusing to extend the services till 17 Oct for the one month I paid for. Their justification is that since I told them to block the credit card, they stopped my subscription too.

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4:33 pm EDT
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Netflix poor information & data security framework

Netflix Team,

I am an India based Netflix account holder. Kindly treat this email as a formal complaint against the Netflix team around lack of ample information & data security framework for your customers. Someone attempted to hack my netflix account on 01-Oct-19. I saw following emails in my mailbox on the morning of 01-Oct-19:

1. Login from Telangana
2. Login from Macedonia, Greece
3. Email confirming password being changed
4. Email confirming that my registered email address for netflix has been changed

I immediately called the help centre and got my details restored. However, my credentials were not validated before they went ahead and restored my details. That was yet another instance poor information security setup that you guys have.

Post restoration of my account details, I requested the team to share the email address that was used to replace my registered details so that i could file a complaint with the cyber security cell however that request was denied. I called thrice however every time i was told that once account details are updated, old data is not available. This is a clear lie.

Your privacy statement clearly states that your team tracks a lot of information pertaining to to the customers including account settings, user details, browsing details etc then how is it possible that your team does not have the information about email address used to replace mine during the hacking attempt on my account.

I then received an email form your team asking me to fill get the form filled by a law enforcement agency and then have it submitted. WHY SHOULD I RUN FROM PILLAR TO POST FOR YOUR FAILURE TO ENSURE SAFETY OF MY ACCOUNT DETAILS, FINANCIAL DETAILS AND ABSOLUTE LACK OF APATHY TOWARDS THE HACKING THREAT ?

IT IS THE RESPONSIBILITY OF YOUR TEAM TO ENSURE THAT YOUR CUSTOMER ACCOUNTS AND PII IS SECURED ENOUGH THAT IT CANNOT BE COMPROMISED. WHAT IS THE GUARANTEE THAT A SIMILAR INCIDENT WON'T BE REPEATED AGAIN? WHAT IS THE GUARANTEE THAT IT WASN'T ANYONE FROM THE NETFLIX FAMILY ITSELF WHO TRIED TO HACK MY ACCOUNT?

HEREBY I AM NOTIFYING YOU TO ONCE AGAIN REVIEW MY REQUEST OF SHARING THE EMAIL ID THAT WAS USED TO COMPROMISE MY NETFLIX ACCOUNT, FAILING WHICH I WOULD BE LEFT WITH NO OTHER OPTION BUT TO TAKE LEGAL RECOURSE AGAINST YOUR TEAM FOR FAILURE TO PROTECT MY INFORMATION SAVED ON YOUR SERVERS.

I WOULD ALSO BE SHARING THE ABOVE EXPERIENCE ON ALL SOCIAL MEDIA FORUMS TO SPREAD AWARENESS AMONGST OTHER USERS.

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cwtpc
, US
Oct 03, 2019 5:58 pm EDT

Soo... just to recap:
You're mad that they didn't give you information about your account on the phone, and complain about their poor handling of personal data. They offered you a way to have your request processed through the appropriate channels, and instead of taking the form to the authorities as suggested, you instead threaten to take legal action against Netflix for protecting account data.
Yup, that makes sense.

Netflix Customer Reviews Overview

Netflix is a popular streaming service that offers a vast selection of movies, TV shows, and documentaries. The platform has gained a massive following due to its user-friendly interface, affordable pricing, and high-quality content. Netflix has received positive reviews from users worldwide, with many praising the platform's convenience and accessibility.

One of the most significant advantages of Netflix is its vast library of content. The platform offers a wide range of genres, including action, comedy, drama, and horror. Users can easily find their favorite shows and movies and watch them at their convenience. Additionally, Netflix produces its original content, which has received critical acclaim and has become a fan favorite.

Another positive aspect of Netflix is its affordability. The platform offers different subscription plans, allowing users to choose the one that best suits their needs and budget. Moreover, Netflix does not require any long-term commitment, and users can cancel their subscription at any time.

Netflix's user-friendly interface is also a significant advantage. The platform is easy to navigate, and users can quickly find what they are looking for. The search function is efficient, and the recommendations algorithm suggests content based on the user's viewing history.

In conclusion, Netflix is a highly recommended streaming service that offers a vast selection of high-quality content at an affordable price. The platform's user-friendly interface and convenience make it a fan favorite worldwide.

Netflix In-depth Review

Pricing and Subscription Options: Netflix offers a variety of subscription options to fit different budgets and viewing preferences. From the basic plan to the premium plan, users can choose the one that best suits their needs. The pricing is reasonable considering the vast content library and the convenience of streaming.

Content Library: Netflix boasts an extensive content library that caters to a wide range of interests. From popular TV shows to blockbuster movies, documentaries, and even original content, there is something for everyone. The library is regularly updated with new releases, ensuring that users always have something fresh to watch.

User Interface and Experience: Netflix's user interface is sleek, intuitive, and easy to navigate. The platform provides a seamless experience, allowing users to effortlessly browse through the content library, create personalized profiles, and manage their viewing history. The search function is efficient, making it simple to find specific titles or genres.

Streaming Quality: Netflix offers high-quality streaming, with options for both standard definition and high definition. The streaming is smooth and buffer-free, provided you have a stable internet connection. The platform also supports 4K Ultra HD streaming for those who want to enjoy their favorite shows and movies in stunning detail.

Device Compatibility: Netflix is compatible with a wide range of devices, including smartphones, tablets, smart TVs, gaming consoles, and streaming devices. Whether you prefer to watch on the go or on a big screen, Netflix ensures that you can access your favorite content anytime, anywhere.

Original Content: Netflix has made a name for itself with its impressive lineup of original content. From critically acclaimed series like "Stranger Things" to award-winning movies, the platform continues to deliver unique and captivating content that keeps viewers hooked. The variety and quality of Netflix's original productions are commendable.

Customer Support: Netflix provides excellent customer support, with various channels available for assistance. Users can reach out to the support team via live chat, email, or phone, and can expect prompt and helpful responses. The comprehensive help center also offers a wealth of resources and FAQs to address common issues.

Accessibility Features: Netflix is committed to inclusivity and offers a range of accessibility features. Subtitles and closed captions are available in multiple languages, making content accessible to those with hearing impairments. Additionally, audio descriptions are provided for visually impaired viewers, enhancing the overall viewing experience.

Personalization and Recommendations: Netflix's recommendation algorithm is highly effective in suggesting content based on users' viewing history and preferences. The platform takes into account individual tastes and provides personalized recommendations, making it easier to discover new shows and movies that align with your interests.

Account Management and Security: Netflix prioritizes account management and security. Users can easily manage their subscription, update payment details, and monitor viewing activity. The platform also offers multiple security features, such as two-factor authentication, to ensure the protection of user accounts and personal information.

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