Netflix
reviews and complaints

I have been a paying customer to Netflix for many years now, and to be honest, most of the time I feel that it is not worth it. They will put shows and movies that are good and then they will take them away. Not to mention the hundreds of great movies out there that haven't been put on yet... Either way, I digress. Designated Survivor was a refreshingly good show, especially with how they balances out the politics. However, as soon as Netflix took over the third season, I no longer want to watch it. This is very unfortunate because it was such a great show until it was ruined by their need to push the various political agendas and also, I don't see the need to throw the F bomb in a sentence in every scene. Unfortunately this may be the final draw for me when it comes to Netflix. Soon they will be getting rid of the Office and I will be right behind.

Having moved from the UK to Australia and switched my Netflix accordingly in February 2018, I looked at my UK bank account a year later to find Netflix was still withdrawing money. I called and questioned this and it turned out to be fraudulent activity - with someone else's name under my card details. As this was the only fraudulent activity on my bank account I decided that simply cancelling this account would suffice, however it was reactivated 4 days later (found out in hindsight) with no trouble - as if the fraud hadn't even been registered in the system!
I looked again at my UK bank account a couple of months later and found that the payments had restarted, so I called my bank to immediately cancel my card and called Netflix. To my astonishment, they acknowledged that the activity was not me, despite being paid for by me, but could only offer me a refund for one month. After being on hold for 40 minutes this was increased to 3 months (£30), far far less than the value of the fraud. Given that I was paying for a service that was recognised twice by Netflix as not being legitimate, I feel this is woefully inadequate and their refund policy needs to be addressed in circumstances such as these.
Having contacted my bank, NatWest, their view is that the breach was in the Netflix system and not theirs, so the responsibility lies with them. Of course, Netflix claim the opposite, so I ended up calling both Netflix and my bank 3 times each before losing all hope of any actual customer service. Terrible - who is actually on my side in this?

Dear concern,
I am serajul alam Khan, from Bangladesh. I have membership with Netflix but yesterday I have got mail from Netflix that my ID & Password have changed! I did not make any changes regarding this issue. My ID was as per ist time log in ID which is "startel.[protected]@gmail.com" My linked credit card number is [protected]

I have also attached my credit card picture, please help me to recover my ID.

Thank you
Serajul alam Khan

My husband and I were looking forward to starting season 3 of Designated Survivor. 15 minutes in, I was like "what is happening here?" I did not remember all this swearing in the first two seasons. Literally every character was swearing right out of the gates, and the f word was used multiple times. I was so confused. I felt like I was watching a different show and different characters. So I googled to see if I had lost my mind. Found so many other reviews that expressed my same confusion and disappointment and read that this season also has sex scenes and often without warning. We turned it off and sadly won't be continuing to watch this show. This was a very poor decision by Netflix. Regardless of morals, you changed the characters that we already knew and loved and you turned it into a different show.

Season 1 and 2 were great, Season 3 by Netflix is horrible. After increasing use of bad language, they are now featuring sex scenes without adequate viewer warning or rating information. The show rating is M15+ for Strong Course Language with NO maturity rating or warning relating to the explicit sex scenes! This is completely inappropriate, not to mention using the show as their own political propaganda tool, which I'm sure is within their rights but quite frankly has ruined the show for me and many others, and I will no longer watch it. Disgraceful identity politics pedalling.

I finished a show called "Jane the Virgin", i noticed that there was no season 5, so i did some reasearch and there is a season 5 just not on netflix. I am really obssessed with this show, and im left on a cliffhanger. I have called and they said you didnt have "time". You add and take things off all the time. Honestly its a waste of money if you dont listen to your customers.

Netflix cancelled my account 3 months ago because it had been hacked and they wanted most of my credit card details to reinstate it (on a hacked account- I don't think so), so they said if I wouldn't give me my c/c details they would have to cancel the account. I said 'No', they said 'your account is cancelled. I have discovered today that since then they have continued to charge me. When I called they said that "whoever hacked your account must have re-activated it" - so if I couldn't re-activate it without giving them my c/c deets then how did someone who doesn't have my c/c deets manage to re-activate my cancelled account? and seriously if someone DID have my c/c deets are they only going to use it to pay my netflix subscription? I don't think so! Now they are refusing to cancel the account or refund the money unless I give them my c/c deets again - yeah right - soooo not going to happen.
From my perspective this company is a bunch of lying, thieving, [censored] artists who have stolen my money or who have such crap security that they have allowed others to steal my money. In addition your customer service staff suck big time

First two seasons were great. 3rd season was terrible. I don't need to watch political agendas, Hollywood agendas while I am trying to enjoy tv at home on my time off. I may as well watch the nightly news. LGBT is acceptable for some but having Hollywood cram it down our throats is another. Swearing -way to much- doesn't need to be done like that to have a good story, even tho watching a pre election is boring in the first place.
Time to get with it Netflix. Be proud of what are your originals, we don't want to be preached to by people who are way off the wall.

Really do not want to watch all the gay stuff, nor do I want my kids thinking this is okay. Gay community is small but regardless of this movies do not need all that kind of stuff in them nor do people want to watch it. About 5% of people may want to see this and the other 95% are just stuck watching this in disgust. A good movie always ruined by this. Its like Netflix decided gay scenes needed to be the criteria in their movies or it cant be a Netflix movie.

When I contacted the Netflix LIVE CHAT team I was very polite and they did not respect that. It seems they want to be mistreated in order to be able to get stuff done. Regardless they did NOT SOLVE MY ISSUE. The response time was VERY SLOW. Not FRIENDLY AT ALL. And I am just left thinking about trying AMAZON PRIME! :) they have low rates for students at $6/month vs the "basic" $9 which (be careful) Don't let them get you like me because then they will NOT WANT TO refund you back for the computer's mistake. Again if you are with them they will DO NOTHING to keep you. Be aware. THey also wasted 2 hours of my time and again no solution I'm deleting them soon.

I cancelled my subscription more than 6 years ago and no longer have access to the email address that was linked to the account. However, you have continued to debit my account each month for the last 6 years! I would like a refund of all payments collected during this time as you can see that the account has not been used, or I will have no alternative than to contact my bank for them to claim this money back

I would like to make a request. I'm from and live in the United States who speak language of our country which is English. My complaint is I'am so frustrated going through movies which the info is printed in English and then the movie is in foreign language not English. I go through this constantly and waste so much time. I think Netflix should put all foreign languages other then English under another category for non English foreign films. It would be more structured. Thank you.

The first two seasons of this series were well-written and entertaining. Netflix has ruined this show with nudity, sex scenes and filthy language. The new campaign director hires gigolos: butt scenes (no, thanks). A new openly gay character can't keep it in his pants: sex scenes (no, thanks - gay or straight - I don't watch porn). Every character drops the F bomb at least 3 times per episode. Aren't these people smart enough to come up with words other than sh-- or f---? In an effort to make this show more "edgy" Netflix only succeeded in making it raunchy and inappropriate. We had to turn it off, and we won't be watching this series again. I hope Netflix will come up with some programming for people who don't choose to use their time watching filth.

Dear all,

I want to switch back inr 250 plan from inr 500 plan... Last time when I upgraded my plan it was written on page upgrade or downgrade at any time... Hence I switched to inr 500 monthly plan.

Now I want to downgrade but same option not available this is not right thing done with me I was supposed to be inform in any manne while opting inr 500 plan that you can not downgrade in future...

I want to have back my inr 250 monthly plan.

Only 10 episodes in Season 3 !
That's weak sauce yo !
Better not make us wait a year for just 10 more. My evenings have been spent becoming part of the Kirkman Administration. I am glad that Alex Kirkman is no longer with us... (Karen belongs with Hank anyways) ... but please do not let POTUS hook up with Sasha in an effort to push LBGTQ rights. There are other ways to make that happen.
I can't let Netflix take an eraser to my entire agenda.

Justin Mathison
grey.[protected]@outlook.com

We watched Designated Survivor when it was on regular TV and looked forward to seeing the saga continue on Netflix. We waited patiently, only to see this show also submit to having a scene with a gay couple. Not only that, it showed them kissing. So, once again, what could have been a good show has been ruined. Also the swearing was extreme. Needless to say, we will not be watching this show again. What a shame.

I don't have the best mouth in the world. I've been around blue color men, and then a house full of teenage boys. I have to watch my mouth at work, in public, etc.
The very first thing I noticed on lucifer was - "wow they sure are squeezing in ways to drop any cuss word they think will fit". Then designated survivor was released -
Omg! Wow! I work for the govt and was absolutely shocked at the cuss words that didn't even belong in some of the sentences. I don't know if they're trying to attract younger cussing crowds by not having the network restrictions placed on them - but even when i'm super "ticked" off, I can't possibly throw that many bad words together - and i've had to start using "frikken" just to stop offending people, and being told numerous times how un-ladylike it was to have a potty mouth... Yet even I was offended at this new trend.
Leave our old shows, and characters alone! We were all so thankful for you to continue them. Now i'm starting to wonder what they're going to do to the return of "stranger things"! I'm hoping since they started the series without crazy language, that they will just continue the show as it was.

I too am just going to add my feedback regarding the offensive language that has just been added to this season. We don't use this language in our daily lives and we have watched these characters for the last two years as nice, polite people and all of a sudden we have all of them with foul mouths even in their work environment.
Not really sure what you feel you have added to these characters. Love this show but would love to see the swearing removed and make it a family appropriate show again.

I am grossly offended at the explicit s sexual scenes and blatant LGBT agenda. Some of us hold to traditional conservative values and do not appreciate the entertainment industry constantly weaving this agenda in every story line unnecessarily. Designated Survivor, season three has sunk to lucid depth because of the foul language and graphic sexual scenes. I will not be watching future episodes.