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4.4 9653 Reviews

Netflix Complaints Summary

68 Resolved
1350 Unresolved
Our verdict: If considering services from Netflix with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Netflix reviews & complaints 1436

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2:59 pm EST
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Netflix reopening of old account and double charges

I was double charged for Netflix in Deccember. I was able to have my bank reverse the charge but when I called to let the staff know what was happening, they blamed me for the incident. I asked for a supervisor but when she got on the line, she also blamed me for the isssue. She states that when someone logged into the old account, that authorized them to start chanrging for that account again. This is incorrect and I should have received a notice that the account was closed. It shouldn't have just started to get charged again. I am very upset about this, and I believe Netflix has committed fraud.

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cwtpc
, US
Jan 29, 2020 2:23 am EST

Your account didn't just magically re-activate itself, someone had to log in and open it. Could be a kid by accident if you hadn't signed out from a tv for example, but it was done from the user end. They also send you an email when this happens.

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3:46 pm EST

Netflix got rid of friends

Hello, I am very bummed that I am not able to watch Friends on Netflix anymore. This is by far one of the most popular TV shows ever made. Who ever made the decision to get rid of Friends was clearly not in their right mind. This is my favorite TV show and I will get rid of my account with Netflix now because I can't watch it anymore. I will be switching to a different streaming service that did not make the stupid decision to get rid of friends, if you guys don't get it back onto Netflix. Please if possible get Friends back on Netflix, a LOT of people are not happy about it.
Thanks.

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2:23 am EST

Netflix will not open on my tv

When I choose the Netflix icon the screen goes blank. Other online services like YouTube or itv work just fine. We are connected thru the Australian NBN network and access it thru an Apple TV box. Not sure what else you want me to say. We pay $10 /month for no service. Not acceptable.
Can you please tell me why you have slowed our service to non existent.

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cwtpc
, US
Feb 01, 2020 2:54 am EST

Is it a black screen you're getting? And do you hear sound in the background even though the screen doesnt show the picture?
You can find the troubleshooting for this on help.netflix.com

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2:38 pm EST

Netflix movies

Netflix has some really good shows my issue is with all the following movies in any foreign language such as spanish, russian and japenese shows that are not dubbed in English and one has to read along with the viewing. How can one even enjoy the movies anymore? Don't tell me you can't dub the content of the story. I'm told that their excuse is because those are the most people that request the service and the same goes for Dish TV which by the way Netflix and Dish should cut the prices if they can't provide English speaking Foreign movies. They need to give the customers the choice to only pay for the movies or shows that are in English only.
Fed up Looks like antenna and renting movies only when needed is the way to go.

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11:25 am EST
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Netflix show cancelled

Hello there,
I just found out that the most amazing show I've seen on your platform has been cancelled. It's just sad that women-led projects, that speak from a specific female experience and that actually address important societal issues (that still matter today) are not worth of renewing in your eyes. I'm talking about Anne with an E.
I was truly amazed by this show. And I didn't even realised it was on Netflix until the last season started. Is it possible that the problem wasn't lack of audience or the show performance? Is it possible that the show was overlooked because it was too feminine? How come I have never heard of this show until now?
I'm a 31 year old woman from Portugal and I absolutely adored this show. I cried, I laughed and I felt deeply connected to this beautiful story. So much that this is the first time I write  to complain and put into words my appreciation for a show. This is the truth.
It is really better than the vast majority of what's on Netflix and it's being cancelled. I can't understand this. 
I realize you have to fund new shows so that more people sign up. But please consider continuing the good ones.
Sincerely,
Patrícia Mariano

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M
6:06 pm EST

Netflix subscription said free trial but when my creditcard statement came, I was charged. also, rude costumer service and supervisor on chat today

My email: [protected]@gmail.com

1st Complaint:

I clicked the free trial add and followed the instructions and have used netflix believing that it was for free, but when my creditcard statement came just today, I found out that I was charged.. your subscription page is very deceiving.. even the email notification doesnt have a word saying clearly that it was not on free trial, it only seems to be a premium one with some amount but doesnt have the words "not free trial"

2nd Complaint: Very Rude Costumer Service and Supervisor on your chat support
-not even appologetic of the inconvinience this has caused me

See attached chat conversations for full details of both complaints..

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cwtpc
, US
Jan 13, 2020 1:09 pm EST

The chat pic too small to read, but 1) it will have clearly said that it will start as a paid membership and 2) the customer service aren't there to apologize to you for your own mistakes.

air.irregulations@asia.com
air.irregulations@asia.com
, FK
Jan 11, 2020 6:49 pm EST

complaint to the court:
50USD fee in county court in civil case till US$ 5000 value
assitanse of lawyer /legal professioanl 200-500US$ - refunduble if case is won

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1:22 am EST

Netflix medical police series

Dear Netflix, this new TV series medical police opens up with three Medical doctors with the continent of Africa as its backdrop before you push play. The opening scene is an attempt at satire at best but is very short-lived with lack of humor missing the mark completely. Then the overtures of insensitivity and racist microaggressions as they looking that look look at different patients and make judgment calls in Brazil. What else do they do the script is poorly written for she's asking for a ride when she could easily get a taxi or an Uber or Lyft because in Brazil yes they do have Ubers and Lyft rides. The script feels like it is 1980s i best. The acting is very poor and it is Laden with a lot of racial microaggressions about other people despite the story and premise being about viruses.

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12:46 am EST

Netflix portraying jesus as gay

Currently (January 2019) Netflix is streaming a film where Jesus is being portrayed as being gay. I have seen numerous advertising billboards where this film is being promoted. While it is no crime to be gay in the UK, to portray Jesus as such is causing great offence to the Christian community. We worship Jesus as God, the second person of the holy Trinity and portraying Him is blasphemous in the extreme.
The only resolution to this is for Netflix to be barred from streaming this film in the UK and offer a public apology.

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10:21 pm EST

Netflix the content of netflix shows.

I am writing this complaint to state that Netflix shows are getting harder to enjoy because the content can be too sexually explicit. Also, there is almost always a seen of homosexuality (an intimate encounter between 2 homosexuals) on a show. It's just expected in every show I begin to watch. I know what's coming. Also, the shows have too many sexual scenes. Give me more story. Why does everything have to be so dirty? Can the writers just keep it clean. It seems like a porn show. I can't just sit and relax and watch a clean show. All the shows have an immoral scene. It seems like the writers of this shows are sick, "sexually sick" and they want to lure people to watching the shows. You're trying to change culture with your shows. Making things seem normal through your shows like sexual scenes among anyone gay or straight. Netflix is not family friendly. I am seriously considering ending my subscription. I would like a cleaner Netflix. It really sucks. There's not much clean shows and even a show that initially seems clean deviates to something that is not clean. It's like the writers have to put it somewhere in the story some how. It really is disappointing.

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Abbie Kemp
, US
Jan 14, 2020 1:01 am EST

I am writing this because you should put Sons of Anarchy on the Netflix shows page

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7:17 am EST
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Netflix Customer service

I've cancelled my account 3 times and I'm still being charged with the last attempt Jan. 5, 2020. . I spoke with a CS person and he was rude and would not listen to what I was saying. He was argumentative and kept taking over me. Very unprofessional. I don't know if it was cancelled or not. I requested to speak to a supervisor, which made him angery. He put me on hold and I waited for sometime and no one ever picked up.

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2:49 pm EST

Netflix Don’t f*k with cats

As I was scrolling for a movie to watch, I stumbled upon a title for a documentary that said "Don't f**k with cats". I didn't watch it, but was given a pretty good idea of what it was about from the title and picture on the screen. After researching the documentary, I was horrified that Netflix would make this available to the public. I find it disgusting and offensive that you would promote and make money off of this.
I pay money each month for Netflix, but I am deleting it as of today. I am not giving my money to a company that promotes animal cruelty and murder. This documentary gives bad people more bad ideas regarding how to torture and kill animals and people, and the fact that you showed real footage of this is absolutely horrifying and disgusting! I don't stand by that and will not pay money to any platform that promotes it. Animal cruelty is such a sensitive topic to most people and I am shocked that Netflix would air something that draws attention to the act, and to the person who did it!
This is NOT the only documentary you have posted that is appalling. I have started to notice that some of your subject matter has become very distasteful and offensive.
I would advise you to please make better entertainment choices and PLEASE delete this film.

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9:10 pm EST

Netflix Titles in other languages

It seems almost everything new lately is in another language! Please post it's in another language so it is easy to see without having to go into the movie and watch the beginning. it seems every time I try to view a movie lately it's in a foreign language! This is still America right? Please get more American titles and make it easier to know if they are not in English...Thank you

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cwtpc
, US
Jan 05, 2020 10:25 am EST

'Murica! 'Murica! 'Murica!

yeah, no.

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M
2:17 am EST

Netflix The show “big mouth”

This show is abhorrent and disgusting. It features children as the main characters who are not even in 8th grade yet; this 11-12 years old in a series of lewd acts and sexual stories including but not limited to beastiality, incest, and sexual innuendos with adults and vice versa. There are "hormone monsters" that follow these children around and masturbate with them which is so sad and disturbing due to the fact these monsters are full grown adults. This, is pedophelia and it's deeply concerning that Netflix would offer this kind of content.

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Update by M-22
Jan 03, 2020 2:21 am EST

This show saddens me deeply for the fact that it’s a cartoon and will attract children, because naturally kids are attracted to anything animated. There is no explicit rating on the show stating it’s for mature audiences at the very least. Even so the content is horrific and it’s dedlly disturbing that Netflix would allow a show that exploits children sexually in this manor. Please, please take this show off.

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Herlyn Solano
, US
Jan 08, 2020 10:25 pm EST

Wow this is really disappointing.

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4:29 am EST

Netflix Complaint

I can no longer access my account that I pay for. Someone hacked my account i tried to boot them by changing passwords says my password Is wrong so i try to reset it wont let me so I boot every device off of the account and now I cant access it cuz apperantly I dont no my own password I'm gonna cancel my services and never come back to netflix if this isnt fixed asap

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3:27 pm EST
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Netflix User interface

The new user interface for Netflix is so bad I am seriously thinking about canceling my service. Netflix use to have the best UI but now it is so disorienting by opening and collapsing each movie title. The constant shifting and changing of the screen makes it impossible to browse movies. Combine that with the auto play of clips/starting the movie and it makes for a very unpleasant experience.
Netflix use to be my first choice but now when I want to find something to watch I almost always go with Amazon Prime.

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cwtpc
, US
Jan 01, 2020 4:00 pm EST

Cool story.

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10:46 pm EST

Netflix you taking off friends

Friends is my favorite show, and I do not appreciate you taking it off. So please keep it, it's the only thing I watch. I'm not sure your reasoning for taking it off but whatever it is you should work through it, not trying to be rude. So I would greatly appreciate if you kept it, and took something else off, like something that isn't watched that much, thank you.

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9:21 pm EST

Netflix dvd service

Netflix decided to gut their DVD service, I sent DVD on 12/26/19 Thursday and because they shut down on weekends including sub-service on Fridays, I will receive my new DVD on 1/2/19 (one week later). I called the 800 phone/Netflix crew was uncaring and didn't care if I closed my account, a supposed manager, Aaron, who didn't provide his last name, he was useless and was a bad example of customer service. NFLX brag about their great AI technology but they don't even have e-mail complaint lines and only have an 800 complaint line, old fashioned (and have banker's hours).

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David E
, US
Feb 27, 2020 5:23 pm EST

Yes, Netflix DVD service does suck now and when you call the employees are worthless and arrogant. The one I talked to sounded like she had been picked randomly from the street in the ghetto and handed a phone to answer. I hope Netflix’s arrogance comes back to bite them at some point. Loyal customers should not be treated this way.

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8:15 pm EST

Netflix the tv show friends

I have been watching friends every year for countless years I am upset that you guys are taking it off Netflix this tv show is the only reason why I subscribe to Netflix I think you guys should keep it on there because a lot of people love the show and pay for Netflix just to watch it it you could do something about it I would mean the world to me. Thank you

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6:25 pm EST

Netflix unnecessary removal of good movies and shows

I am here to let you know that you should not take off friends nor the rocky movies, I'll be honest the only few things keeping next still good are classic shows like friends and old bad [censored] movies like rocky. It's already going down hill since you've taken off so many shows and movies and added on strange pointless ones, I highly suggest you rethink your choices because it seems your competition with other companies won't be a competition at all because they will obtain all the popular stuff that keeps people interested. Thank you, happy new year!

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2:36 pm EST

Netflix programming and customer service

I turned on a show called Don't [censored] with Cats. Within a very few moments I was literally losing my stomach. I turned it off ASAP. That was when it first came out. I'm still having awful nightmares every night. How could they do this especially during holiday season when depression overwhelms many people? What about kids seeing this awful garbage? Is this what Netflix is turning into? I don't feel it's safe to let my grandchildren watch Netflix anymore when they can access this type of content. I don't feel safe on their site anymore myself. What's next, porn?

I called their customer service but they refuse to let me speak with someone in the United State. They argued they can handle anything and I had no right to speak with a representative in the US. They did suggest I just keep calling back and maybe I'll get lucky and my call could be routed to the US. I did call back twice and spoke with three different people. No luck. Further these agents in the Philippines have never heard of such a program by that name on Netflix. Their answer was that I am free to turn off offensive content at any time or cancel my service. It was suggested that I actually saw the show on a different service.

Really sad they have to turn themselves into this kind of trash. I'm looking for a new streaming service that doesn't have to be so disgusting. Too bad as we really loved Netflix up to this point.

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Netflix Customer Reviews Overview

Netflix is a popular streaming service that offers a vast selection of movies, TV shows, and documentaries. The platform has gained a massive following due to its user-friendly interface, affordable pricing, and high-quality content. Netflix has received positive reviews from users worldwide, with many praising the platform's convenience and accessibility.

One of the most significant advantages of Netflix is its vast library of content. The platform offers a wide range of genres, including action, comedy, drama, and horror. Users can easily find their favorite shows and movies and watch them at their convenience. Additionally, Netflix produces its original content, which has received critical acclaim and has become a fan favorite.

Another positive aspect of Netflix is its affordability. The platform offers different subscription plans, allowing users to choose the one that best suits their needs and budget. Moreover, Netflix does not require any long-term commitment, and users can cancel their subscription at any time.

Netflix's user-friendly interface is also a significant advantage. The platform is easy to navigate, and users can quickly find what they are looking for. The search function is efficient, and the recommendations algorithm suggests content based on the user's viewing history.

In conclusion, Netflix is a highly recommended streaming service that offers a vast selection of high-quality content at an affordable price. The platform's user-friendly interface and convenience make it a fan favorite worldwide.

Netflix In-depth Review

Pricing and Subscription Options: Netflix offers a variety of subscription options to fit different budgets and viewing preferences. From the basic plan to the premium plan, users can choose the one that best suits their needs. The pricing is reasonable considering the vast content library and the convenience of streaming.

Content Library: Netflix boasts an extensive content library that caters to a wide range of interests. From popular TV shows to blockbuster movies, documentaries, and even original content, there is something for everyone. The library is regularly updated with new releases, ensuring that users always have something fresh to watch.

User Interface and Experience: Netflix's user interface is sleek, intuitive, and easy to navigate. The platform provides a seamless experience, allowing users to effortlessly browse through the content library, create personalized profiles, and manage their viewing history. The search function is efficient, making it simple to find specific titles or genres.

Streaming Quality: Netflix offers high-quality streaming, with options for both standard definition and high definition. The streaming is smooth and buffer-free, provided you have a stable internet connection. The platform also supports 4K Ultra HD streaming for those who want to enjoy their favorite shows and movies in stunning detail.

Device Compatibility: Netflix is compatible with a wide range of devices, including smartphones, tablets, smart TVs, gaming consoles, and streaming devices. Whether you prefer to watch on the go or on a big screen, Netflix ensures that you can access your favorite content anytime, anywhere.

Original Content: Netflix has made a name for itself with its impressive lineup of original content. From critically acclaimed series like "Stranger Things" to award-winning movies, the platform continues to deliver unique and captivating content that keeps viewers hooked. The variety and quality of Netflix's original productions are commendable.

Customer Support: Netflix provides excellent customer support, with various channels available for assistance. Users can reach out to the support team via live chat, email, or phone, and can expect prompt and helpful responses. The comprehensive help center also offers a wealth of resources and FAQs to address common issues.

Accessibility Features: Netflix is committed to inclusivity and offers a range of accessibility features. Subtitles and closed captions are available in multiple languages, making content accessible to those with hearing impairments. Additionally, audio descriptions are provided for visually impaired viewers, enhancing the overall viewing experience.

Personalization and Recommendations: Netflix's recommendation algorithm is highly effective in suggesting content based on users' viewing history and preferences. The platform takes into account individual tastes and provides personalized recommendations, making it easier to discover new shows and movies that align with your interests.

Account Management and Security: Netflix prioritizes account management and security. Users can easily manage their subscription, update payment details, and monitor viewing activity. The platform also offers multiple security features, such as two-factor authentication, to ensure the protection of user accounts and personal information.

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