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4.4 9653 Reviews

Netflix Complaints Summary

68 Resolved
1350 Unresolved
Our verdict: If considering services from Netflix with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Netflix reviews & complaints 1436

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C
2:51 am EDT

Netflix new netflix originals

I love all the netflix original movies and shows. Although since donald trump Trump elected president, there has been obvious displays of one sided political opinions overtaking your shows. I watch netflix to get away from politics that are all over cable TV. The company opinion had become very clear from watching a few shows. Please tip everyone a favor and remain unbiased with your shows, we have enough people trying to tell the world what to think.

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J
10:55 pm EDT

Netflix show: it’s bruno

I'm disjointed and disgusted with Netflix for promoting and airing a show that encourages the public to FAKE a service dog by obtaining a SCAM online registry certificate and scam the grocery store by bringing a dog into it.

I am disabled and a service dog handler.
My SD doesn't have a certificate ... IT'S NOT REQUIRED BY ADA.
My SD does have an extraordinary amount of training ... IT IS REQUIRED BY ADA.
My SD is trained in tasks that help me mitigate my disability ... AGAIN, IT IS REQUIRED BY ADA.
My SD, literally, saves my life. She is NOT a Joke. She is what allows me to live my life with any sense or normallacy.

Why would Netflix promote a SCAM?

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O
6:13 pm EDT

Netflix tv shows

There used to such good shows on Netflix like Modern Family and Downton Abbey but now there's like nothing. You'd get more customers if you actually brought good movies and shows to Netflix. I would suggest bringing back Modern Family and Dowton Abbey(before the movie comes out) and I would also suggest putting these movies and shows in: Office US, The Goldbergs, Mrs Doubtfire and Father Ted.

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A
12:50 pm EDT

Netflix netflix

The screen, of almost all the movies/series is very dark. I tried turning up my brightness on my iPhone, and it's still incredibly hard to see. Even on the TV with all the lights off it's hard. Multiple times I had to change my TV and iPhone settings just to visibly see the people on my screen. I looked up solutions, and it pretty much said that they don't exist.

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S
6:15 pm EDT

Netflix eu data portability

I recently noticed that Netflix implemented the data portability regulations in a manner that is not transparent and that is misleading. To be short here are several issues that I encountered and that are possibly breaking the regulations:
- they don't present any information on the website or in the terms of conditions how and if they are implementing this in EU;
- they don't notify the users about changes in the terms regarding Digital Single Market and data portability;
- they only give this right for 1 year if the user is traveling at least once since 1st of April 2018. In other words, if it happened that a user left his residence country for a short vacation or business, they start counting 365 days since that date and then they take away the right to data portability without notice.
- there is no way to reset the period or to regain the right even if the user never changed the residence country or if he stops traveling.
- after 1 year, they failed to implement this correctly and they don't seem to take it seriously;

(the information above is obtained by talking with two different persons from their online support desk)

The main issue that I encountered is that I wasn't able to access content from my residence country while traveling in another EU country but the way they implement it might have other implications too. I trust that this is not how the regulation was intended to work and that this is an issue Netflix needs to solve in order to comply. The user should have the right to data portability as long as he is not changing the country of residence.

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S
12:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Netflix the silence

Ok let's first starts with the fact u just copied off of quit place. But that's not my main complaint. I am complaining because your death character in this movie. Let me first say I know sign language and what she is doing is wrong some of the words that she saying and that she is signing are obviously incorrect and you guys should've did your research about it before you decided to make this film. Secondly she should have someone of a "deaf accent". If she lost her hearing at a very young age since you know she can't hear her self. I feel it if you're going to make a rip off of another show he should do a better job at doing so it's very insulting.

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E
8:57 pm EDT

Netflix still laugh-in and other content.

That Still Laugh-In special was completely decadent and degrading and not at all in the spirit of the original Laugh-In. It was totally mean-spirited especially Bill Maher. Rowan and Martin must be spinning in their graves at how coarse it was.

Also, it is hard to find something interesting to watch on Netflix. It is either hyper violent or sexualized and always boring. Netflix is leading the way in taking this country down the toilet. Will cancel when other streaming services get up and running.

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M
10:51 am EDT

Netflix cancellation of santa clarita

I started to watch Santa Clarita diet and have finished the whole seasons that you guys have released, up to season 3. I think it's completely stupid that you guys have cancelled the Santa Clarita diet! You left it on a cliff hanger! Why did you cancel it? Everyone loves Santa Clarita! BRING IT BACK! Why did you make 3 seasons and then cancell it?!

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A
6:19 pm EDT

Netflix unethical behaviour

Example 1 of 365+ - Lucifer
Lucifer is "rated" 13+

What exactly is 13 years old about lascivious?
I watched the trailer. I will never watch the show and neither should it be recommended to any child under the age of 18.
Simply, your "ratings" for your shows should be criminal.
I watched another show "Disenchantment" because I saw the rating of 13+ and thought, "oh this should be okay, little no no language (none is preferred) and should be family friendly." Boy was I astonished when I actually watched the filth that just continued uninterrupted in that show. Never would that be something I would watch with my children and I stopped watching it alone too.
By the way, Why after having thumbed down a show does it continue to present it's self to me, in the least in my continue watching.

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Bronson_D
, US
May 28, 2019 9:32 am EDT
Verified customer This comment was posted by a verified customer. Learn more

How about you're on the right track. I'm disgusted with the shows and ratings and what's in the show's too. This is lgbtq s*** has gone too far! You don't show no female tits but you sure love to show male [censored] and cock. I was raised only way you see a cock is an x-rated movie. Female tits and Bush fine r rated. You need to stop making these [censored] movies where the lesbian black chick is the hero of the story. Don't you go back and watch some movies from the 1980s and some of the 90s and start making good ones again. And fire the lgbtq f****** you have at top giving you ideas that are not what most Americans want.

A
A
Anita Bawnghit
, US
May 19, 2019 8:25 pm EDT

How about you cancel your Netflix account. Problem solved. You can watch PTL or Fox news as much as you like.

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W
1:18 pm EDT

Netflix season orders

My complaint is that some shows have their shows in descending order. It is frustrating trying to watch a show and have to get past season three then two and finally to one. Why is it so hard to go season one season two season three? What psycho watches in another order? Please someone seriously needs to fix this problem. I get it you have a new season of the show but I want to watch in order!

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D
9:02 am EDT

Netflix isaac butterfield

Just seen an article that Isaac's Netflix special was canceled due to a joke, what is wrong with the people behind the decisions here only thing I was keeping Netflix was for the comedy specials but no now I'm not even going to bother with Netflix if my favorite comics are being canceled for nothing less than them doing their job this will be the reason I delete my subscription.

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A
11:35 pm EDT

Netflix dead to me

While I am drawn to the show I hope that I can forget being so annoyed watching the pilot. In the pilot episode, a reference is made to republicans not considering a miscarriage the loss of a child.

That joke while stupid and offensive is also not funny as it has no truth to it.

I can only assume the writers and directors just hate republicans in general that they will ascribe negativity with contradictory statements. How else should i take that line?

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K
10:53 pm EDT

Netflix shows

I have a serious problem with Netflix right now. Why is it that a lot of shows on ENGLISH netflix are in other languages? If I wanted Indian or Spanish shows, I would change my language. I would expect that English netflix would just be English. It's like you're padding out the shows so you don't need to give us better selections. A better selection of shows like in the US netflix would be appreciated.

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R
10:11 am EDT

Netflix cutting chunks out of movie

why do we get a lot less for our money than they do in the USA?

why have you taken to cutting big chunks out of some of the leading films such as lord of the rings ( The return of the King) to mention just one of many

If I wanted to watch a cut movie, I would tune into terrestrial TV

why am i filling out this complaint it wont
change any thing

why is it that joe public is always being ripped off and stands still for it.Why?

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S
11:01 pm EDT

Netflix account auto debt

I had a Netflix account I had cancelled account last month but Netflix debited this month also please refund my money and cancel Auto debit immediately. I want to contact Netflix over phone but no customer care is available. Also want to delete payment method but unable to so. Please help me or I will write to RTI or consumer Court.

Sanjeev Tomer
Mob [protected]
Email [protected]@yahoo.com

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M
5:55 pm EDT

Netflix subliminal messaging on netflix movie trailers - may 8, 2019

I logged a problem on Wednesday evening, May 8, 2019 with Netflix Support desk (by phone).
I am very concerned at the lack of concern over what I would perceive as a security issue within Netflix. Synopsis of Netflix issue:
Between the hours of 7 - 9 PM (PST), I had a disturbing, invasive message displayed when hovering over each movie for movie description and mini trailer. As soon as the trailer initiated, the message "Muhammad is the Messenger of Allah! " portrayed on the right side of the trailer. This happened for every movie I highlighted for description/trailer viewing and continued for about 90 minutes.
- A photo is included below -
I inquired with First Level support if they had received any other reports of this - answer was NO. The support person checked my account and said that my account appeared to be fine - I presume that would suggest in account hacking? I suggested that they please dig deeper because it was appearing with Netflix only and not on any regular programs on my TV. (I am on SHAW Bluesky TV).
I was told to "reboot" my Shaw box - it is probably just glitch - I advised that I am not rebooting my Shaw box as my phone, TV and internet are bundled and this would terminate the problem call. This was the only solution suggested and no further escalation was provided. As this was only occurring within Netflix, it did not make sense to reboot my Shaw box. I advised support that I will be seriously considering terminating my Netflix account as I feel that they need to be taking security more seriously. I worked in the security technical field for many years and this would not have been an acceptable solution. I have also logged the incident with Shaw Canada so the incident has been documented.
Without rebooting - the message disappeared after about 90 minutes. I also have witnesses to this screen message.
It appears that the potential hack was coded at the initiation of the movie trailer. I would think something would show in systems logs,
Netflix reaches millions of people, including young children and young adults - Netflix may want to dig into this and consider taking these incidents with a more professional security approach in mind. Your attention to this matter and a response would be appreciated.
Sincerely,
Michelle Lorentzen

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R
10:16 am EDT

Netflix netflix original series

My wife and I were intrigued by your new series "Dead to Me".
We watched a couple of episodes and part of a third. We decided to not watch anymore. Why? The story line is intriguing. The acting superb. Would loved to have seen the entire series! Why did we stop then?

Like so many shows you produce, your writers include one word that we don't use in everyday speech and cringe every time we hear it. It is the F word. Why do you insist on shutting us out of an otherwise great series by including that expletive, not just once or twice but over and over and over and over? Believe it or not alot of people are offended when hearing it. None of my friends use it and if they did, they would not be our friends any more. Obscenties lace everyday speech these days but not in our circle.

If this is a cheap way to draw in certain viewers realize that it is repelling many others. I know you will not change. Expletives like this will continue to poison your content. I love high action and adventure but in my world heroes and interesting characters do not need to sound like [censored]s. Please pass this on to your writers even if you have no intention of changing.

Sincerely,
The other viewers,
(among millions) Robert and Michelle Brown

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A
Adam Decker
, US
May 19, 2019 5:59 pm EDT

I too have watched otherwise good shows and movies, except they unnecessarily include F bombs and many other bad words. I know this occurs in NetFlix and just about everywhere. I see it as a huge failure when trying to make family friendly shows. You are certainly offending me and millions more.

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K
6:16 pm EDT

Netflix removing seasons out of shows

You poorly decided to remove SEASON 1 out of Jane the virgin which is quite rude and annoying as I was part way through season 1 and now can't watch it therefore I cannot further watch this show as it will no longer make sense, this is quite annoying and distressful as the show was quite entertaining and now I cannot watch any of it. I would suggest to fix this so your viewers can actually watch this show. Before you lose anymore viewers

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R
3:54 pm EDT

Netflix netflix originals

Lucifer a show picked up by Netflix was never filled with any political messages however it is now (via season 4). They are unwarranted and useless to the plot. The show does not need them and any agenda is not necessary to shove down viewers throats. This is consistently across most to all Netflix originals. If people wanted to watch politics they would.

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V
11:46 am EDT

Netflix heavy left view content

There needs to be more balanced options - all the left wing content makes me consider dropping the service and advising all my contacts to do so also. A movie about a woman who just cost nyc billions in tax dollars. Really! Even ny's democrat leaders couldn't support the drivel she said. Oh yeah, don't forget the ridiculous green new deal. Then you have that dumb michael moore movie. Make a note, part of the reason your service is growing is because this president has the got the economy moving and more people don't mind spending for your service. Fiqure it out!

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Netflix Customer Reviews Overview

Netflix is a popular streaming service that offers a vast selection of movies, TV shows, and documentaries. The platform has gained a massive following due to its user-friendly interface, affordable pricing, and high-quality content. Netflix has received positive reviews from users worldwide, with many praising the platform's convenience and accessibility.

One of the most significant advantages of Netflix is its vast library of content. The platform offers a wide range of genres, including action, comedy, drama, and horror. Users can easily find their favorite shows and movies and watch them at their convenience. Additionally, Netflix produces its original content, which has received critical acclaim and has become a fan favorite.

Another positive aspect of Netflix is its affordability. The platform offers different subscription plans, allowing users to choose the one that best suits their needs and budget. Moreover, Netflix does not require any long-term commitment, and users can cancel their subscription at any time.

Netflix's user-friendly interface is also a significant advantage. The platform is easy to navigate, and users can quickly find what they are looking for. The search function is efficient, and the recommendations algorithm suggests content based on the user's viewing history.

In conclusion, Netflix is a highly recommended streaming service that offers a vast selection of high-quality content at an affordable price. The platform's user-friendly interface and convenience make it a fan favorite worldwide.

Netflix In-depth Review

Pricing and Subscription Options: Netflix offers a variety of subscription options to fit different budgets and viewing preferences. From the basic plan to the premium plan, users can choose the one that best suits their needs. The pricing is reasonable considering the vast content library and the convenience of streaming.

Content Library: Netflix boasts an extensive content library that caters to a wide range of interests. From popular TV shows to blockbuster movies, documentaries, and even original content, there is something for everyone. The library is regularly updated with new releases, ensuring that users always have something fresh to watch.

User Interface and Experience: Netflix's user interface is sleek, intuitive, and easy to navigate. The platform provides a seamless experience, allowing users to effortlessly browse through the content library, create personalized profiles, and manage their viewing history. The search function is efficient, making it simple to find specific titles or genres.

Streaming Quality: Netflix offers high-quality streaming, with options for both standard definition and high definition. The streaming is smooth and buffer-free, provided you have a stable internet connection. The platform also supports 4K Ultra HD streaming for those who want to enjoy their favorite shows and movies in stunning detail.

Device Compatibility: Netflix is compatible with a wide range of devices, including smartphones, tablets, smart TVs, gaming consoles, and streaming devices. Whether you prefer to watch on the go or on a big screen, Netflix ensures that you can access your favorite content anytime, anywhere.

Original Content: Netflix has made a name for itself with its impressive lineup of original content. From critically acclaimed series like "Stranger Things" to award-winning movies, the platform continues to deliver unique and captivating content that keeps viewers hooked. The variety and quality of Netflix's original productions are commendable.

Customer Support: Netflix provides excellent customer support, with various channels available for assistance. Users can reach out to the support team via live chat, email, or phone, and can expect prompt and helpful responses. The comprehensive help center also offers a wealth of resources and FAQs to address common issues.

Accessibility Features: Netflix is committed to inclusivity and offers a range of accessibility features. Subtitles and closed captions are available in multiple languages, making content accessible to those with hearing impairments. Additionally, audio descriptions are provided for visually impaired viewers, enhancing the overall viewing experience.

Personalization and Recommendations: Netflix's recommendation algorithm is highly effective in suggesting content based on users' viewing history and preferences. The platform takes into account individual tastes and provides personalized recommendations, making it easier to discover new shows and movies that align with your interests.

Account Management and Security: Netflix prioritizes account management and security. Users can easily manage their subscription, update payment details, and monitor viewing activity. The platform also offers multiple security features, such as two-factor authentication, to ensure the protection of user accounts and personal information.

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