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4.4 9653 Reviews

Netflix Complaints Summary

68 Resolved
1350 Unresolved
Our verdict: If considering services from Netflix with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Netflix reviews & complaints 1436

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9:06 am EDT
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Netflix dvd plan

I have been with Netflix for many many years with the dvd plan, on sept 4 i put in to cancel the dvd plan but keep the streaming and mailed the dvd in. Then i get a text on sept 18 at 9:08 am stating the missing dvd and withdrew 14.84 from my account, then on sept 18 at 8:03 pm another text stating and i quote (We recently collected funds for one or more Unreturned Discs.
However, our shipping records indicate that those item(s) have been returned and checked in. On 2018-09-18, we refunded $14.84 to your visa ending in 1229. Your reference number is 1728386.
Keep in mind, it takes some banks up to thirty business days to make an account credit. For further assistance, please reach out to our DVD Support Center at [protected]. We are open Monday through Friday between 6 am - 5 pm PST.

-The DVD Netflix Team) YES THEY TOOK MONEY FROM MY ACCOUNT FOR NO REASON, THEN SAY IT MAY TAKE UP TO 30 DAYS TO GET IT BACK. BULL#+*! I call them up and told him i was very upset he told me sorry but you will get your money in 3 to 30 business days, nothing more nothing less!

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A
7:52 pm EDT

Netflix netflix original

Please do not remake Avatar the last Airbender. this show is one of the only shows i watched as a kid that you haven't ruined. Sorry to tell you that you have ruined shows but it's true. Some of the show's or movies' you make are good like "to all the boys i've loved before" or "the kissing booth" but please please please do not remake this show, check your instgram we have commented on posts of movies' or shows we would like you to make. I also would like for you to put all of the Law and order: SVU seasons on and bring back bobs burgers. these were the only shows i would watch and then they were gone. thank you for taking the time to read this, even with the hurtful truth in it.

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5:04 pm EDT

Netflix no feature to disable auto-preview

It is ridiculous for a paid subscription to force new content down my throat if I stop scrolling for more than 2 seconds. Additionally, not all content is family appropriate and I do NOT want my kids accidentally seeing something I didn't wish them to see simply because we were flipping through the options. While this feature might be useful for some people, it is not useful for all and there should be an option to disable this like the option to disable auto-play of next episode.

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8:17 am EDT

Netflix new update

There was a recent update which got rip of the descriptions on movies and tv shows. It okay for shows because at least individual episodes have descriptions but for movies I have to separately look up the title to see what it is about so I was wondering if there'd be anyway in a new update someone could fix that. If no one can I would understand it just bothers me

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5:24 pm EDT

Netflix netflix canada taking off supernatural on october 13

Hi Netflix Canada, IF YOU CAN READ THIS! I was gonna write a letter of complaint to you guys, but seeing as you guys don't offer a mailing address, I'll have to do it from here!

I was first shown Supernatural at the age of 11 or 12, I stopped watching it, then began watching it again when I was 20. I am very upset that you are taking Supernatural off of your site due to licensing rights. Why couldn't have renewed them? There are going to be plenty of Canadian fans peed off and complaining to you about this, I DEFINITELY won't be the only one!

This show has created many friendships and has helped people through hard times. For me, it has made me feel not so crazy about believing in the Paranormal. For you to take a show down that helped people and created friendships is absolutely wrong. Considering the fact that you would've still be making tons of money off the show because there are A LOT of fans of Supernatural in Canada.

Could you PLEASE reconsider renewing the licensing rights for the show? I've been waiting ALL YEAR for season 13 to air on Netflix! Please don't make me wait any longer!

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12:45 pm EDT

Netflix about netfixon my talk talk account

I had a friend of mine put her account details on line here was shelly Powell
26/08/2018 at 03 .01 and I now want it remove I had a word with talk Talk about this so many times and I still paying for it so now I want it remove from this account as I not happy at all
and if you want me to carrie on being a custom of u
yours then I need it soft out as I don't get a lot of money ..and it 10 a month I been paying and I don't want to pay for this again on my talk account ever again ok so if you can send me a email address to [protected]@outlook.com and I send you what talk send me ok

thank you

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5:27 pm EDT

Netflix netflix hacking

We just got hacked by someone in America then someone in Ecuador who actually even tried to change the email and started watching stuff on our account. I called Netflix who honestly didn't seem like they cared at all. We have changed the password and logged them off since but we no longer trust this company at all and are still worried the company has been hacked and all our billing and information has been leaked. One very unsatisfied and pissed off customer!

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2:34 pm EDT

Netflix bring danny back to the ranch

I am so sick and tired of you networks hearing a story and acting on it. There is no proof WHAT SO EVER that these women are telling the truth. If they were telling the truth they would have said something LONG before the ME TOO movement. These are just women looking for these 2 seconds of fame. HOW DARE YOU FIRE HIM WITH NO PROOF! What the heck happened to innocent until proven guilty? For the love of everything, if we are going to start just taking peoples words for things, NO ONE is going to have a job because EVERYONE is always offended somehow. You bring him back and you bring him back now. This is SO UNJUSTIFIED. You had a GREAT show and then you write off one of the favorites of the show for NO REASON. It ridiculous. These women are trash, they proved that by the way, this came out. Not one person and I am female believe, and if you do believe you are part of the problem. If there was anything to be believed the police WOULD HAVE CHARGED HIM. NO PROOF. BRING DANNY BACK!
Do us a favor and go look at ALL the petitions out there concerning this matter, ALL OF THEM that have lots of signatures is to bring him back not to kick him off. The bring him back petition had 15000 signatures the fire him had 297. COME ONE, you are pissing more people this way than you would have if you kept him on. have some dang backbone and stand up for your actors!

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10:34 pm EDT

Netflix complaining about subscription

Why is Netflix took my money from my bank account without knowledge?
This means no Netflix user are not safe. More over this is illegal, dangerous and our account are not safe for you can take money
from are banking account without are knowledge. By the way i call your customer care answing me with no satisfaction, and removing my account from Netflix. Before i even use it after taking my money.
I only know that my they touch my bank account when i received a notification from the bank. Also send an email to my wife to be careful about what they did, looking like they don't do anything thing to us. Then they sent us an email only after everything is done. This is going be viral if Netflix don't do anything 😡😠

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Update by lalawmpuia
Sep 11, 2018 11:24 pm EDT

Just now they send me my verification code through sms that cannot not be replyed.
Last night my Netflix account was cancell. Don't they have any honor or are they stupid. I don't need your Netflix verification i want my money back that's all. I am going to take this case further than they expect. I work hard for that money. I don't want to waste it like this

Update by lalawmpuia
Sep 11, 2018 10:54 pm EDT

Entertainment Netflix Customer Service Complaining about subscription
Netflix / Complaining about subscription
1
Mumbai, India
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Contact information:
netflix.com
Why is Netflix took my money from my bank account without knowledge?
This means no Netflix user are safe. More over this is illegal, dangerous and our account are not safe for they can take money
from are banking account without are notice. By the way i call your customer care answing me with no satisfaction, and removing my account from Netflix. Before i even use it after taking my money.
I only know that my they touch my bank account when i received a notification from the bank. Also send an email to my wife to be careful about what they did, looking like they don't do anything thing to us. Then they sent us an email only after everything is done. This is going be viral if Netflix don't do anything 😡😠

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6:17 am EDT

Netflix "seizure boy"

I am furious that you would air such a heartless, hurtful show. Do you have shows making fun of people with cancer/ALS or other illnesses? This show is so not funny to all of the people who have seizures and their families and friends. What were you thinking? Take it off! People who experience seizures must continue their daily lives despite the fact that they may have a seizure at any time and anywhere. Isn't that enough stress without your show adding to the stereotypes? There is nothing redeeming about this show. I am stunned that Netflix would do this. I will cancel my subscription if it is not removed.

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8:39 am EDT

Netflix not a complaint, just a request

Hi, this is not a complaint, but I binge watch Netflix almost everyday and am running out of shows to watch. So, I decided to leave this comment here asking if y'all could consider putting Hannah Montana on there. My friends and I, also its all over twitter, would love it. It would makes us so happy to watch something from our childhood because Disney Channel these past few years, has just gotten out of control. If y'all could reply, that would be great so I don't get my hopes up. thanks :)

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7:02 am EDT

Netflix subtitles

Hi
I am sending this message because of the subtitle size problem. If I am using the BIG subtitle size and there is a problem with the subtitle because it is being cut off the screen. I already tried to see the difference in two smartphones (Moto X PLAY XT1563 and Ulefone Power 2) against the PC and the problem is in the subtitle because the screen doesn´t cut but the subtitles does. Only the biggest size has this problem.
*This problem seems to happen in every video in the BIG size

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11:45 pm EDT
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Netflix uninformed deduction of amount

netflix.com has uninformed deduct an amount of Rs. 800/- from my account.

I have got no mail, no phone call, no text for confirmation before deducting such amount.

My phone was lost a month ago. i have no android phone till today and so i was not using their services from long. then how can they deduct such amount from my account.

Even though i didnt get any confirmation can or preinformation for the deduction.

I want my amount refund.

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8:12 pm EDT

Netflix netflix

I am getting ready to cancel my Netflix account with u. I am tired of paying u people money to watch Netflix when the service does not work half the time and it does not have anything to do with my end. Your people try to fix it but the don't know anything about what they are doing. Why should I keep paying you if you don't do nothing to fix your Netflix you have very poor service.

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11:55 am EDT

Netflix verification fees

I went into my account setting and cancelled my subscription then 3 days later I get an email... Welcome to netflix. I called customer service and they said they had no record of me canceling my subscription. However, they charged me a 16.09 verification fee. Why is this fee more than the actual subscription! I am aware there are test fees, but they are usually $1 not $16! How do yiu charge a test fee if you have no record of me canceling my subscription. It should have just been my monthly charge. It was both! Watch out people netflix is trying some shady stuff!

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3:20 pm EDT
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Netflix bias programing

Why is Hillary's America not on Netflix you sure have programs about Trump.? You sign Obama to a Contract and Have LGBT movies on your network. But you have a limited Christian faith Movies. Seems to me you a Liberal Democrat bias Company. I'm disappointed in how bias your company is I've had Netflix for years but, I'm thinking about starting a investigative report on you programming not being fair too the GOP.

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12:47 pm EDT
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Netflix removing favorite actors

#TheRanch is such a big worldwide hit - due to the fact that the characters are so well portrayed.
Danny Masterson is a great actor & he is brilliant as "Rooster".
Without being found guilty in a court of law, Netflix made the wrong decision to cancel his contract.
This show needs "Rooster"!
False accusations without any proof has ruined his career. Unfairly I might add.

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10:04 am EDT

Netflix removal of well loved actors

I think it's disgusting Netflix sacked danny masterson over something that was NOT proven in a court of law. You have shown that all your bothered about is gossip and ruined a young man's carer in the mean time. Don't danny masterson deserve to life his life and carer in a environment that don't take people by face value because that is what you have done he as NOT been charged or proven guilty in law but yet Netflix think they have the right to desided that he was. Let me tell you you wouldn't have the viewings or even the show the ranch if it wasn't for Danny. Your alright in taking people's money in his name but not to listen to what the viewers what and that's for danny masterson to come back

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Mel Madex
, US
Sep 04, 2018 5:34 pm EDT

I was disgusted to know that Danny Masterson was leaving the ranch, due to some alleged incident that allegedly happened some time ago. what ever happened to innocent until proven guilty. the fact is the media is out of control false news stories and false accusations by money hungry people, but yet companies such as yourself buy into it and act prematurely all for the sake of your reputation, without caring for the reputation of the person you sack.
The ratings for this show may or may not go down when it returns, but if you bring Danny "Rooster" back to the show the ratings will continue to grow.

ComplaintsBoard
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4:17 pm EDT

Netflix the removal of shows/movies

There is no reason to remove any tv show or movie from Netflix. You're just making yourself look like a fool. There are shows/movies I and others enjoy seeing and would like to see again. You can build up your Netflix foundation by mixing the old with the new. I cannot enjoy Netflix one bit. I am gonna resign and find a better source. Thanks a lot for losing a customer and I bet you I am not the only one. I am very unhappy with the way things are handled on Netflix that I and many others can not be a potential customer. Your service deserves no stars if I could give it.

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6:39 pm EDT
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Netflix can we talk about dubbing into english over the original language?

I love Netflix drama, but please keep your productions' original languages - or allow us the viewers an option to watch the subtitled original. Dubbing is a blunt instrument, much of the tone and immediacy of a drama is lost, it's a bit like listening to a radio encased in bubble wrap. I watched four eps of Marseille in subtitled French, and tuned in for the fifth ep to find it now dubbed into English and thus rendered unwatchable. I know that you know your audience, but you are putting me right off some of your content this way (interestingly Fauda picks up during its arabic dialogue, but is then dulled by the english dub, I'd so much rather listen to the authentic pattern of hebrew speech in context and read the subtitle).

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Netflix Customer Reviews Overview

Netflix is a popular streaming service that offers a vast selection of movies, TV shows, and documentaries. The platform has gained a massive following due to its user-friendly interface, affordable pricing, and high-quality content. Netflix has received positive reviews from users worldwide, with many praising the platform's convenience and accessibility.

One of the most significant advantages of Netflix is its vast library of content. The platform offers a wide range of genres, including action, comedy, drama, and horror. Users can easily find their favorite shows and movies and watch them at their convenience. Additionally, Netflix produces its original content, which has received critical acclaim and has become a fan favorite.

Another positive aspect of Netflix is its affordability. The platform offers different subscription plans, allowing users to choose the one that best suits their needs and budget. Moreover, Netflix does not require any long-term commitment, and users can cancel their subscription at any time.

Netflix's user-friendly interface is also a significant advantage. The platform is easy to navigate, and users can quickly find what they are looking for. The search function is efficient, and the recommendations algorithm suggests content based on the user's viewing history.

In conclusion, Netflix is a highly recommended streaming service that offers a vast selection of high-quality content at an affordable price. The platform's user-friendly interface and convenience make it a fan favorite worldwide.

Netflix In-depth Review

Pricing and Subscription Options: Netflix offers a variety of subscription options to fit different budgets and viewing preferences. From the basic plan to the premium plan, users can choose the one that best suits their needs. The pricing is reasonable considering the vast content library and the convenience of streaming.

Content Library: Netflix boasts an extensive content library that caters to a wide range of interests. From popular TV shows to blockbuster movies, documentaries, and even original content, there is something for everyone. The library is regularly updated with new releases, ensuring that users always have something fresh to watch.

User Interface and Experience: Netflix's user interface is sleek, intuitive, and easy to navigate. The platform provides a seamless experience, allowing users to effortlessly browse through the content library, create personalized profiles, and manage their viewing history. The search function is efficient, making it simple to find specific titles or genres.

Streaming Quality: Netflix offers high-quality streaming, with options for both standard definition and high definition. The streaming is smooth and buffer-free, provided you have a stable internet connection. The platform also supports 4K Ultra HD streaming for those who want to enjoy their favorite shows and movies in stunning detail.

Device Compatibility: Netflix is compatible with a wide range of devices, including smartphones, tablets, smart TVs, gaming consoles, and streaming devices. Whether you prefer to watch on the go or on a big screen, Netflix ensures that you can access your favorite content anytime, anywhere.

Original Content: Netflix has made a name for itself with its impressive lineup of original content. From critically acclaimed series like "Stranger Things" to award-winning movies, the platform continues to deliver unique and captivating content that keeps viewers hooked. The variety and quality of Netflix's original productions are commendable.

Customer Support: Netflix provides excellent customer support, with various channels available for assistance. Users can reach out to the support team via live chat, email, or phone, and can expect prompt and helpful responses. The comprehensive help center also offers a wealth of resources and FAQs to address common issues.

Accessibility Features: Netflix is committed to inclusivity and offers a range of accessibility features. Subtitles and closed captions are available in multiple languages, making content accessible to those with hearing impairments. Additionally, audio descriptions are provided for visually impaired viewers, enhancing the overall viewing experience.

Personalization and Recommendations: Netflix's recommendation algorithm is highly effective in suggesting content based on users' viewing history and preferences. The platform takes into account individual tastes and provides personalized recommendations, making it easier to discover new shows and movies that align with your interests.

Account Management and Security: Netflix prioritizes account management and security. Users can easily manage their subscription, update payment details, and monitor viewing activity. The platform also offers multiple security features, such as two-factor authentication, to ensure the protection of user accounts and personal information.

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