Netcrawled LLC
reviews and complaints

The website "https://btguard.com/login" has been down for several days. The website "https://www.isitdownrightnow.com/btguard.com.html" shows BTGuard as being down for only 2 days and 11 hours at this point but that is because it was online for about 30 min on Oct 7th 2019. The service is currently not working and there is no way to contact the company BTGuard or thier parent company Netcrawled LLC.

I purchased their VPN service for $9.95 per month. I logged in and used a speedtest to check the connection. After multiple tests and getting dial-up-like speeds on my fiber connection, it became clear that the service was not being provided as stated.

I cancelled the subscription through paypal and requested a refund.

After several days of no response from BTGuard through paypal's resolution center (they had my money already too), I escalated it to a "Claim". It has now been days and I have not received any response back, I have been harassed through my email account though. Most recently that because I failed to pay (impossible since they have my money through paypal- holding it hostage) they "suspended" my already cancelled account with them and that I should pay up to current soon.

A lot of headache for $9.95, but that is MY $9.95 and not theirs.