The complaint has been investigated and
resolved to the customer's satisfactionResolved Need 4 Digital — Over-charging and mis-leading
resolved to the customer's satisfaction
I ordered Cybershot photo camera and several accessories from Need 4 Digital. The sales person was extremely pushy - he insisted on all kind of upgrades that I did not need. He was playing with the numbers while talking fast during our conversation, juggling the words as if he was conduction some kind of an auction. Finally, he gave me the "package price", emphasizing that all of the accessories I ordered will come at a significantly reduced price. When the items arrived, I found that the invoice was not itemized. While visiting the company's web site to look at the items' prices, I found that I received no promised discounts and in fact I was forced to pay even more than the actual price of the items. I sent several e-mail messages - and the company did not respond to any of them. It is almost impossible to reach the company on the phone. Once you do reach someone on the phone and explain the problem, they immediately hung up on you. When I mentioned to one of the company's representative that the issue will be brought to the Better Business Bureau, he responded that he has a good friend in the BBB who will protect the company from the customers. Even if to disregard the promised discount, I overpaid for the items I ordered from Need 4 Digital. We don't need this kind of "digital".