Naza Kia Malaysia Complaints & Reviews

Naza Kia Malaysia / smart key features for picanto

May 15, 2019

I asked:- Can the 2018 kia picanto's smart key system be upgraded to have only driver's door opened pressing once and all doors opened on pressing twice? I saw it in one of kia youtube commercials. My wife owns a picanto 2018. Pls advise. I would like to have such feature for her safety...

Naza Kia Malaysia / refund overpaid

May 10, 2019

Very bad and slow process for customer's refund overpaid. Why it takes so long to do the refundable? Already 3 times follow up with hq in a month and still got same answer (in progress) and need to wait 2-3 more weeks. What the hell kia malaysia??? All management staff go for holiday or...

Naza Kia Malaysia / kia sportage spare part

Apr 16, 2019

I am writing here for the second time with no response on the first??!! What's the point having this platform but no action. I have bought my car less than a year. Send in the car due to accident since Jan 2019. Its April and nearing may now yet no parts!! Its a new car and it's impossible...

Naza Kia Malaysia / delay on kia parts replacement and lack of service supports.

Apr 15, 2019

On 17 January 2018, My car had minor accident with damage on the 3 parts, "Front Headlight, Front Bumper and Front side panel" all on left side. I submitted my car to Kia Malaysia Plentong Johor service center for repairs since they commited to repaur the car in 30days. A good advises made...

Naza Kia Malaysia / warranty claim

Apr 11, 2019

I have been servicing my car at the same service centre for the past 5 years (puchong Kia service centre), and I have been complaining about my AC problem and power steering problem since the last 2 servicing I went through. They have tried to fix it but it just seems like it cannot be...

Naza Kia Malaysia / unfair warranty void

Apr 10, 2019

Dear Naza Kia, I'm writing this complaint with full of frustration and dissatisfaction towards the service given. I have been informed that my car's warranty will be until July 2021. I have several issues which need to be claimed. My car (RIO - WD2651B) low beam light was malfunctioned...

Naza Kia Malaysia / car services

Feb 25, 2019

Fyi, I just bought a new picanto car in 2018. Im very happy with the car in terms of performance. So I went for first service at kia huat technical service at alor setar. Im very pleased and satisfied with the service and hospitality given by the staff. And then for the second service, I...

Naza Kia Malaysia / unethical behavior of the kia salesperson

Jan 20, 2019

I am from Kuala Lumpur and I brought KIA Sportage in October 2017. There are 3 Points which I need to bring to your notice. 1) The Sales Person of KIA PJ Branch, gave me false promise that I will get 3 years of free service. But its been more than 15 months since I brought my KIA...

Naza Kia Malaysia / spoilt bonnet latch

Jan 20, 2019

I am still waiting for more than a month for my warranty replacement for my Kia Cerrato bonnet latch from Sing Kwung Kia service center Malacca. It's so inconvenient for my big family when shopping for goods. boots or bonnet to use. Was told by the mechanic from the above...

Naza Kia Malaysia / kia sorento engine no. d4hbhh327934, chasis no knaph81bsh5378456

Dec 3, 2018

the incident happened on 27th Nov at around 11 am. I heard something dropped out under my car and not long after the engine of my Kia Sorento suddenly stopped and could not be restart. Smokes came out of the bonnet and aircond ventilation. we have 5 adults, one 7 years old child and one...

Naza Kia Malaysia / spare parts issue

Oct 16, 2018

New Kia Sportage owner here, my car send to authorize service center due to a minor accident. How terrible is that I'm waiting for over 2 months but only get same answer say that still no spare parts. Call and summit few complaints, but no reply at all. What i suggest is, if Kia didn't...

Naza Kia Malaysia / kia forte 1.6 sx 2011 / error p0880 / gear stuck at 4

Oct 12, 2018

Please help me, im from johor malaysia. My car have error p0880 but the technician in my state cant solve the problem. I already sent my car over 3week but their cant tell me what wrong and what part is broken. Before this They change TCM but the prob keep coming and i sent my car back. I...

Naza Kia Malaysia / late delivery for kia picanto 2018

Sep 26, 2018

Good day all, I'm JJ Wong. I would like to complaint about the delay delivery service against Naza Malaysia. I had booked Kia Picanto Segment-A variant 2018 at with Butterworth dearler (KIA MOTOR (BUTTERWORTH) Jalan Bagan Jermal, Butterworth) in 19 August 2018, and this is my very first car...

Naza Kia Malaysia / waiting car's spare part

Sep 26, 2018

Dear Sir, I 'm waiting for car's spare part for 2 months. As today, Kia still don't know when the part can be arrived in the workshop. what a ridiculous service for a car that still under warranty but have to wait so many months for the spare part. I have been calling and made complaint...

Naza Kia Malaysia / unable deliver required car but offer facelift model and asking for additional payment

Sep 18, 2018

This is my 3rd complait and will continue complaint till receive KIA favarable reply. I am Toyota car owner, I intend to change new car during GST free period to enjoy cost saving, after survey, I short list to 2 which is Mazda CX5 and Kia Optima GT, since Optima GT give better offer ...

Naza Kia Malaysia / cerato k3

Sep 17, 2018

Dear Sir, My car was send to KIA JnS Automotive Services Sdn Bhd for checking and found that noise for air-conditioning and left rear power windows button not in good condition. Both also claim as warranty parts. But after 4 month already, still no update from KIA service center. Now my car...

Naza Kia Malaysia Sdn Bhd / new kia picanto 2018 late delivery service in hq

Sep 4, 2018

I am Kelvin Tan. I would like to complaint about the delay delivery service. As I had booked Kia Picanto Segment-A variant 2018 at Ipoh Branch (Tiang Hooi Automobile Sdn Bhd KIA Motors Jalan Kampar, Ipoh) in 26 July 2018, this is my first dream car but a dream doesn't become reality yet...

Naza Kia Malaysia / complaint regarding hq less efficiency and late delivery.

Sep 3, 2018

I'm Venisha Devi Perumal, I would like to complaint about the delay delivery service, I had booked Kia Picanto GT LINE at NazaKia Pleantong (JB RedCube) on 16TH July 2018, my loan was approved end on July and I have signed the agreement for bank on 3rd August 2018. I was told that the car...

Naza Kia Malaysia / kia rio ub 1.4 ex

Aug 31, 2018

Bought this car in Nov 2017. Start having problem with car somewhere in July 2018. Car will jerk when speed change from 20km - 40km and from 40 -60km. Went to Kia Service Centre in Semenyih. Foreman said may have problem with gearbox valve body. Foreman has requested from hq to replace...

Naza Kia Malaysia / spare parts replacement

Jul 27, 2018

I'm the owner Cerato K3 with Car Plate number W 9768 W, I had make a major service at Naza kia malaysia Sdn Bhd, at chan sow lin branch. During the submission, I had make few complaint about my car since 29th September 2017. First, I had mention to your staff my front passenger lock is not...

Naza Kia Malaysia / passenger car lock - kia cerato

Jun 20, 2018

Passenger Car Lock Designed in a very weird way. I was at Kia Service Center and complain about the design of Passenger Car Lock. According to them, that is how the car is being designed. It is designed in a way that even if you centrally lock your car, you can still open it from inside...

Naza Kia Malaysia / rear side windows takes 2 months to replace.

Jun 5, 2018

Dear Sir, My KIA Grand carnival side window was damaged in May 2018 and I have made a replacement order. I was told by KIA 3 Cube Plentong JB staff that they have ordered but as the part is coming from South Korea, it would take up to 2 months to arrive Malaysia. How am I going to drive...

Naza Kia Malaysia / no action has been taken. wiring problems

May 22, 2018

Hi, I am an owner of a 2011 Kia Sorento . The car I own has been giving technical problems such as the illumination of the Airbag warning light (red) as well as the AWD warning light (yellow). When i sent the car in for service (Mid December 2016) I was told that the AWD warning light wa...

Naza Kia Malaysia / staff no responsibility & bad service at dnaza kia malaysia sdn bhd - glenmarie service centre department

May 21, 2018

Dear Head of Customer Service Centre Department, I'm the owner Cerato K3 with Car Plate number WA 3291 C. I had make a major service at Naza Kia Malaysia Sdn Bhd - Glenmarie Branch on 16th May 2018. During the submission, I had mention to your staff at the counter regarding on my "whole...

Naza Kia Malaysia / kia rio k2 sparepart is very slow

May 17, 2018

I owned this kia rio k2 for almost 2 years now, I live in Kuching Sarawak. I really really regret to brought this car. The waiting time to get any of the sparepart is very very slow! I involved in accident on 13/4/18 where another car hit me from the back and I will claim by third party...

Naza Kia Malaysia / poor service - insurance renewal & road tax

Apr 24, 2018

I'm owner of Kia Grand Carnival (VAA5656) and having a KV5. My insurance and road tax expiring today 25 April 2018. Quotation received from Eight Valuation Sdn Bhd and payment made on the same day via direct transfer. Your officer incharge, Puan Nur Ellina told me that the road tax will...

Naza Kia Malaysia / services (after accident) at kia glenmarie

Apr 18, 2018

To whom it may concern, I am writing this with utmost disappointment and furiously. I am an owner of KIA Optima K5 bearing reg no:W2413N.On an unfortunate day of 3/4/18 I met with with an accident and chronology follows: 1-since i was panic n hlf unconscious my brother called kia care line...

Naza Kia Malaysia / bad service by service centre (kmw auto) puchong & not able to fix my issue after multiple visit

Apr 13, 2018

Dear Kia, I'm the sole owner for the car registration WWU 3616. Let me be straight to the point as I'm very annoyed and dissatisfied with your service center KMW AUTO SDN BHD Puchong. All this while my car had no issue except for the shock absorber which was worn out. When I took my car to...

Naza Kia Malaysia / may I know what is normal temperature for optima k5 during warm up at every morning. from 0 bar or other reading. please advise. thanks

Apr 3, 2018

i am first hand owner for K5 optima and registration at july 2016. During i use that car, i has relief the water temperature is show 0 bar for every morning when i has warm up . But after i use about one year plus, the water temperature will show in 1 bar when i just start my car for warm...

Naza Kia Malaysia / terrible customer service and service centre

Apr 2, 2018

I had an issue with my car where it auto locked itself which it wasnt supposed to as the ‘smart key' system was supposed to detect whenever the key was in my car. When I called the customer service to complaint, she gave me lousy suggestions and when I told her that her suggestion...

Naza Kia Malaysia / car problem

Mar 6, 2018

Dear Kia Team, I'm very disappointed with Kia Cerato 2.0 that i bought on 2016 December.The problems keep occur after i bought the car. 1. air-conditoner leaking (water drop at back seat ) fixed for several times only get to solve the problems.It took more than 2 months for the whole...

Naza Kia Malaysia / kia grand carnival

Feb 23, 2018

This is our 2nd submission for the complaint because we are not getting any response from the company. We understood your kia company has a very good management philosophy where responsibility & respect are 2 of the 3 main core value for the company. We believed trust, accountability ...

Naza Kia Malaysia / sales service - grand carnival 2.2ex

Feb 12, 2018

We understood your Kia company has a very good management philosophy where responsibility & respect are 2 of the 3 main core value for the company. We believed trust, accountability & reliability are 3 important values in a sales team and customer service for the company. We are pleased by...

Naza Kia Malaysia / service

Jan 14, 2018

Lodged complain to Kia Service Centre Batu Pahat (Supreme) on sun roof rubber craked on Jan 2016, but july 2016 only installed (claim). After installed, just realised my console box broken ( scratches) due to the installation of the sun roof rubber until now not yet repair. After 6 months of July...

Naza Kia Malaysia / paint work for kia cerato car hood

Jan 2, 2018

Hi, I would like to make a complaint about the service provided by the Kia Glenmarie service center. Details below. Name: Prashaan My contact: 017-6969947 Date of Incident: January 2014 Desired resolution: Fix the paintwork of my car hood What happened was that I met an accident on the...

[Resolved] Naza Kia Malaysia / bnc 2796

Dec 21, 2017

I have received an email from Iskandar Putra & Izral wakil dari pihak Kia. saya sudah balas email pada 11 december 2017. tapi sampai sekarang I tak pernah terima balas dari pihak wakil. may I know what is about my case? my car number BNC2796. case about repaair for a year, and now I...

Naza Kia Malaysia / product

Dec 8, 2017

I already sent my vespa at Naza Petaling Jaya in the middle of October because there were problem with the rims. They were promised to replace it with the new one because the warranty are still valid but until this moment i still did not get any update about it.I hope they will react a...

Naza Kia Malaysia / a horrible customer service of service centre juru branch, penang

Dec 4, 2017

We had send our car Forte, PJV 9011 to repair on 14.11.2017. The second day, the PIC called my husband n ask us to make a deposit for part order and repair. But until today, the PIC never called for update. Every time we called, he was engaged n we requested him to called back and for sure...

Naza Kia Malaysia / car battery

Aug 14, 2017

Would like to lodge complaint as I purchased Kia Cerato k3 1.6 on 23 Srp 2017 from Kia Batu Caves. Lately, I had problems in starting the car push button. Thinking nothing serious, I thought of bringing the car to Kia workshop at Setapak on Saturday (12 Aug'17). On Thursday (10 Aug'17...

Naza Kia Malaysia / failed diagnosis of car noises for over 2 years

Aug 3, 2017

Hi, I am the owner of a kia sorento 2012 and I wish I could continue supporting Kia as my preferred car. My car suspension is having noises when driving over a bump / uneven road, the problem remain unidentified despite numerous complaints that i had raised to several kia service centres in...