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1.4 9 Reviews

How responsive is Naukri.com's customer service?

1 Resolved
8 Unresolved
Poor 🫤
Naukri.com is a rare visitor on ComplaintsBoard, so the pace of resolving complaints leaves much to be desired. We believe they should spend more time and effort on reviews to naturally grow customer loyalty. As for reviewers, we'd advise carefully reading existing reviews to understand what to expect. It's also helpful to go through the few complaints that Naukri.com has already resolved to get a clear picture of their customer interaction and potential challenges in resolving your personal issue.
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10:21 pm EST
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Naukri.com Regarding subscription on my Naukri recruiters login

Hello there,

As I have subscribed recruiters login with amount worth of 4720. but, if I suppose to login my recruiter login, it still reflecting as "no subscription found" but I have already subscribed I have attached the transaction screenshot along with this please check and rectify this issue my username name is "[protected]@gmail.com". Kindly requesting you to solve this issue ASAP.

Claimed loss: 4720

Desired outcome: Need to activate my recruiter login

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8:17 am EDT

Naukri.com Fake job offer - took my 16,990 Rupees

They called me and told me to pay 16, 990 Rs I payed them, They told they were from Naukri.com, They told you are selected in a company, and that you have to pay 16, 990 so i payed them, after that they told now pay 35, 500 so i realised that it is a scam fraud, first day they called and told tp pay 500 Rs I payed, next day they told to pay Rs 3990 so again i payed third day they again asked to [pay 12, 500 i payed, on fourth day they asked to pay 35, 500 that day i realised its a scam, I being an Enginner never realised these fraudulent people

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2:46 am EDT
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Naukri.com fake job - offer letter

Hello dears,

How below details they are giving for fake job offer and taking money after that not picking all calls fake and fraud peoples more boys and girls are involved on this. please go through below details and see they cheated me.

Dear Candidate,
Sent: Wednesday, July 10, 2019 at 11:53 AM
From: "Citi Bank Limited"
To: [protected]@yahoo.co.in
Subject: Selection Process Info

Please help me to get back my amount which has paid as 12755/- transferred to you on various dates.
I thought that you people are from Naukri.Com and told you please inform Bandana and others who had called several times for paid services.

So please help me to get back money and secure your name and fame, nobody should not use your name in this ways and help me to complaint in every forum to save your company also as they said we are from Naukri only.

Attached and below is the details of mails conversations, which I had received :

Dear Deepak,
Mobile No.97173 08203

Please refund my amount back as I paid total 2100+7650=9750. As per your sms I have to pay again 18% gst and 1250/- for file closure charges! Better you adjust in below procedure:

9750@ gst 18% = 1750+1250(File closure charges) = 3005
So from total 9750-3005=6745/- refund back to me. You could raise a debit note with GST invoice in my name, adjust it and refund back to me 6745/-

I paid this charges as I confused that you are from Naukri.Com. I told you please inform Bandana and others as am taking this membership you said yes I will inform. Please send me your registered office address and other details for my convenience follow up in future.

Inline image

Dear

Candidate

As per the expectations of our job offer letter as per our Security reasons You have to complete your Security amount process which Naukri Team already send to you
And your verification amount and your security charges it's refunded to You on your visiting time we are judge the candidates that the candidate is eligible for the responsibility that's we are provide to him so You have to be completed your process tomorrow before 12Am for any Queries You have to contact by mail.

Thanks Regard
HR manager
Citi Bank Group

Dear

Santosh Kumar

As per the discussion with Naukri Team we don't know why you are not received the mail as per

The request of Naukri team we send you your Offer Letter so check and reply back to us with your

Signature and Complete your process. If you have so contact any time on mail.

Thanks & Best Regards,
Santosh Kumar Mohanty.

+91 [protected]
Dear Candidate,
Sent: Wednesday, July 10, 2019 at 11:53 AM
From: "Citi Bank Limited"
To: [protected]@yahoo.co.in
Subject: Selection Process Info

It is our good pleasure to inform you that your Resume has been selected online for our company's direct recruitments. The Company has selected 7 candidates for IT, Administration and Production Departments, Company urgently requires candidates as Executives and Managers, You are selected according to your resume in which Project you have worked. Company is recruiting the candidates for new plant.

Your Appointment Process will do at our Company office on 15th to 25th July. You will be pleased to know that Company has advised you in the selection panel that your application can be progress to final stage. Your offer letter will be send to you by courier. The Company can be offering you as best salary 13, 20000 to 14, 80000 INR/PA.+ D.A + benefits + Accommodation for this post, Designation and job location will be fixed by Company at the time of final. You have to come with all documents.

Regarding your interview management by company, you have to deposit an initial refundable Security Fee in favor of Company for the sum of Rs. 12, 600/-This is refundable interview Document against your interview management. Company will pay all the expenditure to you at the time of face-to-face meeting. Job profile and salary offered by Company will be mention in your call letter. Your call letter will be dispatched very shortly after receiving your confirmation of Security Fee deposited in bank today before 2.30pm.

The Company will provide you hotel facilitates and local conveyance. One extra person is allowing with all candidates. Kindly give the information by email after submitted the Security Fee in bank. The last date of Amount deposited in bank on 10/9/2018. We wish you the best of luck for the subsequent and remaining stage.

We have your All of Process details and paid Amount please have a look mention below details and we would also like to inform you that all will be also refundable to you at the time joining-

Regards,
HR Manager
Swaroop Rao
Citi Bank Limited

Please confirm the receipt and all details as you promised/said earlier,

Inline image

Thanks & Best Regards,
Santosh Kumar Mohanty.

+91 [protected]

On Tuesday, 9 July, 2019, 10:58:42 am IST, NAUKRI Service wrote:

Dear

Santosh Kumar

Greeting for the day!

Subject: - Process Info

We are pleased to inform you that your profile has been selected in Citi Bank Limited as Branch Manager for location in Bangalore to confirm your job interest in this opportunity for your job confirmation you have to concern with Naukri team with them for your hiring process.

Already Paid Info:

1. Registration Process:- 2100/- INR

Note:- As per our conversation You have to pay for you Verification Process fee - 7, 650 /-INR. For the company judgment When you pay this amount after that company will work on your profile they will ready your documents confirmation and appointment letter in company letter had they will forward your all document in your mail id within 48 working hours you have to go for face to face meeting with HR Head in the company on 16th to 25th July you have to carry with all documents On your visiting date. you need to complete the process till 11:30 am today.

Company are taking sum amount or sum process for candidate judgment company are providing hidden opportunity to candidate that's way company will take sum amount for the Security Process because company don't know about candidate they will judge about you how much you are serious for this job and they judge about your personal nature what do you think about for this process and if any case you will not join this company due to sum region or personal region so company spend so much time on your profile that payment is refundable after the joining.

Thanks Regards
Human Resource
Naukri Team

----- Forwarded message -----
From: Santosh Mohanty
To: NAUKRI Service
Sent: Monday, 8 July, 2019, 06:57:17 pm IST
Subject: Re: Process Info

Dear Sir,

Due to network issues I will transfer the amount tomorrow morning only.

Thanks & Best Regards,
Santosh Kumar Mohanty.

+91 [protected]

On Monday, 8 July, 2019, 03:08:57 pm IST, NAUKRI Service wrote:

Dear

Santosh Kumar

Greeting for the day!

Subject: - Process Info

We are pleased to inform you that your profile has been selected in Citi Bank Limited as Branch Manager for location in Bangalore to confirm your job interest in this opportunity for your job confirmation you have to concern with Naukri team with them for your hiring process.

Already Paid Info:

1. Registration Process:- 2100/- INR

Note:- As per our conversation You have to pay for you Verification Process fee - 7, 650 /-INR. For the company judgment When you pay this amount after that company will work on your profile they will ready your documents confirmation and appointment letter in company letter had they will forward your all document in your mail id within 48 working hours you have to go for face to face meeting with HR Head in the company on 10th to 18th November you have to carry with all documents On your visiting date. you need to complete the process till 4:30 pm today.

Company are taking sum amount or sum process for candidate judgment company are providing hidden opportunity to candidate that's way company will take sum amount for the Security Process because company don't know about candidate they will judge about you how much you are serious for this job and they judge about your personal nature what do you think about for this process and if any case you will not join this company due to sum region or personal region so company spend so much time on your profile that payment is refundable after the joining.

Thanks Regards
Human Resource
Naukri Team

Thanks & Best Regards,
Santosh Kumar Mohanty.

+91 [protected]

----- Forwarded message -----
From: Santosh Mohanty
To: NAUKRI Service
Cc: Naukri.com
Sent: Tuesday, 13 August, 2019, 04:17:30 pm IST
Subject: Fw: Refund Status

Dear Naukri Team,

When can I get back my amount of Rs.12750/-, Shall I get it or not? Please clear your stand!

Thanks & Best Regards,
Santosh Kumar Mohanty.

+91 [protected]

----- Forwarded message -----
From: NAUKRI Service
To: "[protected]@yahoo.co.in"
Sent: Thursday, 1 August, 2019, 12:15:50 pm IST
Subject: Refund Status

Dear

Candidate

As per the discussion with our executive your total paid amount is 9750/- INR it's totally Refunded to You on today but before you have to complete your final payment is 3005/- INR totally refunded amount Is 12750/-INR.

Bank Details :

Process Amount: 3000/-INR
Bank Name : State Bank of India
Account Holder name : Naukri Services
Account No :- [protected]
IFSC CODE: SBIN0011477

Thanks Regard
He Department

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Is Naukri.com legit?

Our verdict: Complaints Board's thorough examination reveals Naukri.com as a legitimate entity with notable strengths. Despite a 11% resolution rate on customer complaints, which invites a closer look, Naukri.com stands out for its commitment to quality and security. Clients considering Naukri.com should delve into its customer service record to gauge compatibility with their expectations.

Naukri.com earns 91% level of Trustworthiness

Perfect Trust Endorsement: Naukri.com achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Naukri.com. The company provides a physical address, 7 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Complaints boards detected workplace-related services and and offer a range of services to help you navigate the sometimes murky waters of job hunting. From resume writing to interview coaching to background checks, they offer a range of services to help you land your dream job.

Naukri.com has claimed the domain name for naukri.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Naukri.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Naukri.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several mixed reviews for Naukri.com have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

We looked up Naukri.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Naukri.com has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 11% of 9 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Naukri.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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1:37 pm EST

Naukri.com job fake calls using naukri fastforward services

I got a call from Naukri person, stating as a fast forward services call for your profile as it got selected in Infosys. So, to proceed further they asked me to register in the Fast-forward service and to pay the amt Rs:2301/-.

They have sent a account details send the amt in the mail :
with the details:
Account Holder Name Is :- Anurag Singh
Account Number :- [protected]
IFSC Code :- CNRB0006476.

After sending the amt, they have asked me to ready for the interview on next day and they told as there will be a document verification process from infosys. When I taken the verification call, they have asked to pay the amt of Rs:5631/- to process.
but, I doubted and never paid the amt. but, still they have insisted to pay the amt. After then, when I shouted at them and asked for this naukri payment, they immediatley said something and dropped the call and then No calls after that.
PLease help in these kind of fraud using Job seekers.

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Aishwarya Shelar
, US
Jul 28, 2021 8:20 am EDT

I faced the same today, they told me to pay same like you and in total 16, 990 Rupees i payed them, felt unfortunate today

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8:22 am EST
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Naukri.com employee provide to students

Sir evening my name is Anil dengre and studying in BBA in bundelkhand university. But now I am searching job. So I apply job by naukri. Com. Once a day call from naukri. Com employee mrs khushi sharma and they me i am selected in axis bank job by naukri. Com so you can give 2500 for registration fee axis bank form. So I transfer the payment by netbsnking but now he is pick my call. So I want case on naukri. Com and I want refund. My payment 2500 otherwise I case on naukri. Com. Which person call me by naukri. Com mobile no [protected] khushi sharma employee of naukri. Com and whatsapp no+[protected] so please solve my problem and I case in high court regarding this fraud by naukri. Com. Account number which give by naukri. Com to transfer money [protected]
My name is Anil Dengre
Contact no [protected]
Email id [protected]@gmail.com
Solve my problem by naukri. Com
As soon as possible.
Regards
Anil dengre. Thanks.

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11:24 pm EDT
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Naukri.com Naukri paid service for abroad position

Naukri Paid Service are fraud Service Providers. In Pune they have their local Office. Earlier their Executive use to call on daily basis that my resume and experience is best suited for Abroad location. I met them in person where their manager said take our paid service where every week we will send you lots of openings in Abroad Locations. I said i was intrested in Middle East and Africian Locations. They said we are having lot of Indian Consultancy who keep searching experienced person like me.
Once paid no follow up calls, No mails for openings. When mailed to their service team regarding i am not receiving calls they are saying no openings. WHERE ARE THEIR SYSTEM MAILS KEEPS ON SENDING MORE AND MORE OPENINGS MATCHING MY PROFILE...THIS CONCLUDES THEY SHOW YOU CARROTS THROUGH SYSTEM MAILS THEN CALL US FOR PAID SERVICE WHERE THEY TELL WE WILL PROVIDE MORE LEADS...AND ONCE APPLIED THROUGH PAID SERVICE YOUR RESUME IS PRIORITIZED.
Nothing happens once paid...NAUKRI PAID SERVICE IS A BIG FRAUD. ALL DELHI BASED PLACEMENT AGENCIES ARE FRAUD...

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2:43 am EST

Naukri.com Connect directly with recruiters.

Naukri.com is the leading Job search Website in India. It has really helped the people and me as well. I am very impressed with their services wherein I can directly connect with the recruiters by sending them the personalized message. I followed 3- 4 recruiters and messaged them my profile and they replied me with their impressive opportunities. Now I am placed in the reputed organization.

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7:56 am EDT
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Naukri.com Cheating

After a long convicing process with naukri career advisor, i go for there pais services package(Resume writing, CV spot Light, Jobmail) and i paid my 10510 INR after that i got resume get written after that NO RESPONSE ! ALL GONE...
For me its a CHEATING

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Sai Santosh
, US
Jun 14, 2016 3:39 am EDT

Interesting article about the career growth. Appreciable task especially for those going for govt jobs will really like this post as well as this site very much.

C
C
Chandar40
, JP
Sep 16, 2014 12:40 am EDT

This is my valuable suggestion to all job seekers. I want to tell you about reality of naukri.com.
I am cheated by 35000Rs(565$). This should not happen with other innocent job seeker.
I am giving you kind suggestion.
1) Please only use free services of Naukri.com site.
2) Please please dont use their paid services say Fast Forward services etc.
Dont pay naukri.com any advance money, that will give you only frustration.
3) Dont tell your credit card number if any naukri staff offer you job over phone.
4) If you make any payment over phone by telling your credit card, you will get email saying that
there is no job guarantee. There will be tricky conditions written in the email,
they make conditions in such a way that the job seeker cannot appeal in court.
5)Dont trust their sweet talk initially, they will change later.

Naukri.com may provide job introduction to 10 people in 100. But 90 people dont get job.
Its difficult to provide job to everybody for naukri.com.
You can directly search companies on internet and send your resumes to companies directly.
You dont need any spoon like naukri.com for that.

There are many job seeker in our country who need job.
So many innocent job seeker are used financially by naukri.com
I love to help my all Indian brothers and sisters who are working in IT.
I will try for non-IT people also.
I can give you guidance. I have 15 years experienc in IT industry.
Lets make a group of job seekers and provide job information to each other.
Please take my free advice before taking naukri.com services.
Contact me at chandu_win@rediffmail.com
- See more at: http://www.bookcomplaints.com/?page=comment&id=4331#gsc.tab=0

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12:07 pm EDT
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Naukri.com Poor customer service

I bought premium resume writing services from naukri.com. They promised to deliver me the resume and cover letter in 10 working days but it has been more then a month now and i have not received the resume. They did send me the first draft which was not good at all. The content was very poor. I have send several emails to them but to no avail.

I advice not to use their resume writing services at all.

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Deepak Tahiliani
, US
Nov 04, 2023 7:58 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Very bad experience.

Company is completely unprofessional.

They don't have process and guidelines.

My money got completed wasted which I spent on paid services.

V
V
vmaz
, US
Oct 01, 2011 3:09 pm EDT

From: kingstonroomhotel@gmail.com
Date: Mar 5, 2009 11:52 PM
Subject: Resume Display Response Mail

JOB CONSULTANT: www.naukri.com

Dear Applicant,

As per the online recruitment that we conducted with our Recruitment Partner www.naukri.com, we have gone through your CV/Resume through their website, and you have been selected as one of the qualified candidates that will work in KINGSTON ROOM HOTEL LONDON UK .Before we go ahead and send the soft copy of your offer documents and more information, kindly answer the below questions, so that we can re-confirm the details we found in your resume/cv at our Recruitment Agent website (NAUKRI.COM),
The details wanted are;

FULL NAME: :...
CURRENT LOCATION: :...
NATIONALITY: :...
CURRENT EMPLOYER: :...
CURRENT DESIGNATION/POST :...

THREE DESIGNATION/POST DESIRED :...
CONTACT PHONE NO: :...
PREVIOUS DESIGNATION/POST :...
CURRENT MONTHLY/ANNUAL :...
EXPECTED MONTHLY/ANNUAL :...

Note:
1. Answer the above questions in your reply message.For inquiries and clarifications, contact the HR/Recruitment Service Department to speak to the officers below ; Send the filled form to
kingstonroomhotel@gmail.com

Best Regards,
Mr Henry Markson
Recruiment Manager
Phone: +[protected]

V
V
Victim of naukri.com
, AE
Oct 20, 2011 6:20 am EDT

such a poor service provider i have never seen, , , after taking the money these people are not responding at all. please don't register at naukri.com

J
J
jsss
, IN
Sep 11, 2011 6:08 am EDT

I do agree, even the same case with me. Promised to send draft in 10 days, more than 23 days no draft so far. That too I have official mail saying I will receive by X date, in the discussion said Y date, both dates crossed but no draft. I resigned (due to unhealthy environment), one month over, wanted to start search with developed resume, but no option need to go with my own.
I will not recommend this service as fast track service...

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Naukri Fast Forward
, IN
Jul 27, 2011 1:55 pm EDT

Dear Sir,

We request you to share your Customer ID/Transaction ID at servicehead@naukri.com so that we can address the concern accordingly.

Thanks & Regards
Service Head
Naukri FastForward
Board No.: [protected].30 AM to 6.00PM)
Toll Free Number - [protected].30 AM to 6.00PM)
Gulf Toll Free Number: [protected] (9.30 AM to 6.00PM IST)

S
S
Salsalita
, US
Jul 27, 2011 12:46 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I'm sorry you are having problems, with this, sounds like a "fly by night company". I have learned, do it your self first, really try and THEN and only Then hire someone. But, they usually, do not do as good a job anyway, so we usually live and learn, but I feel we should all trust ourselves more to have more confidence in our abiliteie, rather than have these "other" people do it for us.

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