The complaint has been investigated and
resolved to the customer's satisfactionResolved Nature's Acai — 14 day free trial scam
resolved to the customer's satisfaction
NATURE'S ACAI IS A SCAM!!! 14 days really is only 4!!!
It took them 10 days of the 14 day free trial for me to receive the product even though it also took them 6 days to charge my account. They claim they will ship the product 24 hours within the time you place the order. Instead they waited 6 days AFTER I placed the order to charge my account. So, you mean to tell me that they shipped the product prior to me paying for the postage? How does this make sense? When I called to cancel the "membership" they said I was already 3 days past the 14 day free trial...to simplify:
Feb 3rd: placed order, 14 day free trial begins
Feb 9th: (day 6 of 14) credit card charged $4.99/shipping
Feb 14th: (day 11 of 14) received product
Feb 17th: (day 14 of 14)unaware 14 day free trial ends
Feb 20th: (11 days after cc was charged, 6 days after receiving product) charged $79.96 for NEXT 30 day supply that I have NOT received and won't for 30 days AFTER the original order was shipped.
SCAM!!! They will not help you, the customer service reps are difficult to understand and keep repeating themselves over and over stating that I should have read the terms of offer. Clearly they are on a mission to NOT reimburse/satisfy their customers. I keep seeing the same 800# on all these posts along with apologizes from Nature's Acai representatives. they will not help you or satisfy your needs.
DO NOT fall for this scam unless you are willing to spend the additional $79.96 when the 14, actual 4, day free trial is up.
TERMS OF OFFER:
You are ordering a 14-day risk-free trial of Nature's Acai Berry for the $4.99 cost of shipping and handling, which will be charged to the credit or debit card you provide when you place your order. Your 14 day trial begins when we ship Nature's Acai Berry. Your product will ship within 24 hours of ordering. If you are not satisfied with Nature's Acai Berry, you can cancel before the end of the 14-day trial period by calling [protected] M-F, 9am-9pm, EST, and your credit card will not be charged further. If you are happy with Nature's Acai Berry, do nothing and your credit card will be charged an additional $79.96 approximately 15 days after your risk free trial is shipped.
NATURE'S ACAI BERRY HOME DELIVERY PROGRAM
Unless you call to cancel before the end of the 14-day trial period, beginning approximately 30 days after your trial order was shipped. and about every 30 days thereafter, we will automatically send you a fresh 1-month supply of Nature's Acai Berry. We will charge the credit or debit card you provide today the Member's Only price of $79.96 plus $5.95 s/h for a total of $85.91 each month when each order of Nature's Acai Berry ships. You may cancel your membership at any time and avoid further shipments and charges by simply calling customer service at [protected] 9am-9pm, EST before the next shipment and charge date. Please see below for information about refunds and returns for Nature's Acai Berry.