The complaint has been investigated and
resolved to the customer's satisfactionResolved Natrascience — Ultra Acai Berry product SCAM
resolved to the customer's satisfaction
Do not buy from NatraScience!
Selling a product called Ultra Acai Berry which is manufactured in Alpharette, GA, this company is scamming people out of money by using an internet ad. They are offering people a FREE 15 day supply of this product but they in fact send you a 30 day supply and charge your Credit card $79.22. These charges they claim are authorized by you in the small print approval you check as you order the free trial. I called to cancel the order and there was no answer so I left a message with all the information they needed to cancel my account. This included an account number and an invoice number. This message they say was never recieved and my account was charged again 15 days later, $87.17. After 2 days of arguing with several people at this company I have recieved an email stating that they will in fact refund the $87.17 for the last order, if I return it to them in a specified time frame.
The original Free Trial charge of $79.22 will not be refunded.
There are 2 other companies with names very similar to NatraScience who are being vilafied because of NatraScience's shady bate and switch marketing. Please be sure and note the spelling and addresses of this company. The product is Developed by Natrascience, Inc., 11807 Northfall Lane, Suite 902, Alpharetta, GA 30004. [protected]. And is sold by NatraScience, 2122 South 950 East, Provo, UT 84606, [protected].