Mr. Cooper
reviews and complaints

First, is there anyone out there who knows how or is willing to file a class action suit against this company?

In February I recieved a call from Nationstar tating I qualified for a HSA. I had never heard of it but it sounded good. I received the paperwork and called to verify the information. I was told the paperwork had the wrong figures and new paperwork was sent. I signed and returned it. I called to verify it had been recieved and was told there was a problem but no one could tell me what the problem was. Ater talking to numerous people I finally got someone who told me it was because I did not date the material. My fault and I accept responsibilty for it. I was also told the figures on the paperwork were incorrect and new papers with new figures were e-mailed to me. I got them and 'Fedexed' them back the same day.

I did not have another payment due until May 1. I made the payment. Suddenly on Monday, May 24, 2010, I got a letter stating I was in default and demanding over $4, 000. I tried to call but they were closed. I finally got someone on Tuesday and was told there was a problem with my paperwork. I asked what problem but no one could or would tell me what it was. I aksed why it took from February to May to find the problem. No one could answer that either. In addition to cancelling the program, they also tacked on late charges for the months they had deferred. On top of that they want the money by end of the month, which just happens to be a holiday.

They have tried to say Fannie Mae is responsible. I called Fannie Mae, I acted like I was out of my mind. They had no idea what I was talking about.

I have read numerous complaints regarding Nationstar saying one thing and doing another, cancelling programs without warning, and an assortment of unethical practices. Is there no one who can help with this? If we all band together I think we can fight these people and put a stop to some of this. Is anybody willing?

Like others my GMAC loan was sold off to NationStar. I have never been late one time, never had an escrow account. I always pay my own taxes and insurance, yet out of the blue they purchased an insurance policy and set up an escrow accout. When I refused to pay it, they began sending bad reports to the credit bureaus and tanked my credit score nearly 100 points. I did not give up and they finally cleaned everything up by the end of January 2010--after 6mos of harrassment. Guess what? In February it started up all over again with the same exact thing! This company is the most disgusting example of poor business practice I have seen. I am in the process of doing a re-fi just to get away from them.

I am not alone...! GMAC sold my mortgage to this company & I am not impressed. I was offered a loan modification, but after waiting months & not getting anything regarding the modification I called again & was told the original person "only documented" my "financials" on my account, but that did nothing more than make notes on my account. Meanwhile, all they say is to send as much money as possible to keep me out of foreclosure. They were sending people to my door, taking pictures of my property, & repeatedly leaving fliers offering me a modification (The same mod. I have been waiting and working on for almost a year) These type of calls went on every few weeks for months as I was strung along & they were in reality doing NOTHING !. I finally got a girl who said she would send a packet that I got 3 days later (thanks for MONTHS of lies & misinformation) After sending the documents & initial trial payment I still get late notices, fees, & calls. They took several more months to respond to the information I sent them for the modification. After calling repeatedly & being dropped from one dept. to another, all asking for the same info. given to previous rep's., I am still getting late notices, late fees, & phone calls from their collection dept. (although I have been making the "modified" payments). I get an attitude from rep's who tell me that I am now almost $8000 behind & they have not gotten a regular payment since January. Their paperwork said not to send a regular payment in addition to the modification payments, but still they show as if I haven't sent them anything since January 2010.
According to the monthly statements, that do not reflect any type of modification, I am still getting late fees etc. . I have been following their instructions, meeting their demands for info., paperwork, etc., trying not to lose my home... & I cannot help but to feel as if I am being led along to the slaughter (foreclosure). I cannot trust ANYTHING any of them tell me since they have already lied & the story will change with each person you speak to. Their hours of operation are a joke for a company of this nature, but that's another gripe...I can only hope they aren't just stringing us along to get as much money as possible before taking our homes...Best of luck to all of us trying not to lose our homes...

I have been trying four months for them to lower my mortgage. Under the hamp dept. I have given them all the infrmation they requested. Now they are sending to their underwriters, but one of the people in the dept. Just told me I wont get the modification. I make 654. In s, secutiy and my mother gives me 300. A month and my x huband has agreed to give my 600.00a month for the life of the loan. Our mortgage is 1000. Oo a month and I need it dropped down to at least to 500. Oo a month, now I am 3 months behind and dont know what to do, they keep telling me to wait but the longer I wait the mortgage falls behind. They wont call me back they wont tell me anything mean time im getting farther behind.

Nationstar mortgage offered us the home modification program even though we didn't necessarily need it. They pushed it as a way of reducing our interest and therefore payment amount. What a deal? Right? Not at all.
We followed their direction to a " T ", paid what they asked and on time. After waiting for about 9 months for the final loan modificaiton papers they suddenly deny us and say they are putting us into the foreclosure process ! ?

The loan modification contract says that if one is denied for the program that they will adjust one's monthly payment to include the difference to be paid over the length of one's loan. They are in breach of their own contract.

We have our lawyer working on this problem with us.

Nationstar is full of crooks! They are scamming everyone.
Do not take the bait of the loan modification program it is a scam to try to put false fees on a loan and foreclose on you so they can get out from under the loans that they have with their clients.

Beware

I have been tring to get the so called Obama bailout mortgage help since Mar 2009 I have been lied to given a different payment amount and even documatation to look as if I am being helped. But when it gets down to the wire Nationstar Mortgage Co pulles another one out of their hats I now have 3 mortgage payments and still have no modified loan. I couldnt even get them in the beginning to speak to me about a modification till I screamed on the phone "Than what is all this crap that president obama is saying he has made programs available for me" I was than told I said the magic word "obama" now they would help me. But low and behold that was another lie also I started a so called modification with a lower pymt in July of 2009 I was to make this pymt for 4 months than they would close up the final paper work and get the final papers in the 4th month. The 4th month comes no final papers I start calling told there just back logged just keep making the modified pymt someone would be in contact I call every month In late Dec 2009 I start getting calls from Nationstar that Im late on my payments I would inform them of what has all occur up to that point and they would say yes i see your still being reviewed mind you my 4 months was july aug sept oct and they still havent sent any final papers. I than ask to speak to the very first person that signed me up for modification {thank god I kept all names and ext to every one I talked to} This person says my initial paper work is missing documents he has me fax them i do i even go as far as also mailing them also. Awhile goes by I get another collector call that Im behind on my payment the same thing occours this time im transfered to the modification dept because the person calling has nothing to do with the modification depaartment. Im told by this dept everything is still in review and just keep making the modified pymt. Then I start reciving at the end of January Im missing documantaion and have so many days to call I immediatly call and Im told there is no missing docs it is with the underwriters I have recieved 3 of these letters the 3rd when comes on the day Im heading in for surgery. I call on my way to the hospital and I am Told the samething there is no missing docs it at the underwriters That very day they date and send out a letter saying I am denied because of missing docs. I am now back at square on I have called back and supposeable did have missing docs and since sent them via email and now waiting for that famous modification package to come in the mail guess what it still hasnt come I have been called by the collectors again and nationstar modification dept and still no paper work in the mail for me to get sent back ASAP as they have told me to do Where does one get help for the ones we are told that will help are frauds I guess what I thank our president?
If anyone can tell me how to get help please email me [protected]@gmail.com

I am trying to go thru a short sale and they have not wanted to help me and waited until just before the foreclosure date to want me to jump thru their hoops, I have given everything to them at least twice now they are asking what my Medical Diagnosis is, well that was it I am NOT disclosing why I have medical bills who know this may come back to haunt me someday.
I think this is a violation and I am going to be filing a complaint this company is a joke, at this point I could care less if this goes thru or not but I am taking a stand and will not disclose what my medical disabilities are.

I bought my home in 2004 with Flagstar Bank here in MI. Nationstar bought my mortgage in October of 2009. I am unemployed and having a difficult time with my payments (just like alot of people) so I called them and asked about loan modification. They told me I had to be 60 days behind which I was. So they took my info over the phone and sent me a packet. I had to pay a trial payment in Feb, March and April of this year and I have done this. On Saturday I receive a notice that my account is in default and they are going to foreclose unless I send them a whole bunch of money I don't have. I called them today and was transferred to their attorneys. My file is now in litigation and they are giving me 35 days to come up with $1815. They sent my call over to Nationstar and I went off on this rude guy on the phone. They are now telling me my account was not approved for federal loan mod because of "EXCESSIVE FOREBEARANCE". So now I have to pay $275 to get "caught up" and then apply for in house loan modification which I probably won't get because I make "too much money". Im unemployed! my husband is unemployed! So now what? These peopel are liars and scam artists. It says right in my loan mod docs that I had reviewed by a loan expert at a local bank (Friend) that they will not process foreclosure during loan modification trial periods!

Wow! I can't even believe there is a website dedicated to how horrible this mortgage company is. I knew I couldn't possibly be the only person out there who hated having to deal with them. Here's my story...

My loan was also sold to Nationstar by GMAC. In December 08 I was having a hard time making my payment and decided to apply for a modification, hoping to get a lower payment. I called and requested an application and the rep I spoke to was very helpful and friendly, he was very promising that I would qualify for a modification and made it sound like it would be a smooth process. So, I was told I was put on a 3 month trial payment period, and that payment was $1000.00 less than my original payment. I was happy! At the end of the 3 months I kept calling and calling them asking when I would be receiving my final loans docs. Everytime I called I would get the same story...they would tell me that I just needed to be patient, that they were behind with their modifications and I needed to keep making the reduced payment and eventually I would get something in the mail. That's when I started to worry. But I just went with it. I sent in 2 more monthly payments on time and then I eventually got something in the mail from them...a BIG FAT REFUND CHECK! I didn't know what to think. The check was the total amount of all 5 payments I had sent them, there was a letter attached stating my modification had been denied. I immediately called them and was told that the type of modification I was applying for was no longer available. They said they would send me a new application for a different modification and I would be starting the whole process over. They didn't want me to send the check back to them, so my family took an awesome vacation last summer.

It took about a month before I finally got the new application in the mail. In the meantime, they told me not to send any money in until I received something stating what my new trial period payment was going to be. So I went 2 months without sending them a dime, then they sent me notification of my new payment amount and said to pay it for 3 months. So I did, and then the 3 months turned into 4. That's when I began to worry again. Just as before I would call and call and kept getting the same story...they are behind and I needed to be patient. So 2 weeks ago as I was ready to make the 5th trial payment I get a call from them. I about fell out of my chair. They NEVER call me, I would always be the one calling them. And what they told me made me very angry. I was told my modifiaction was denied because they were having a problem verifying that I actually reside at the property address. WTF?! And they told me that they were trying to contact me for over a month. Such a lie! I asked them to verify the phone numbers on my account and told them I had never recieved a call from them. The guy was so rude and asked me what my plan was. I told him I had been trying for over a year to get my loan modified with them and that I was going to report them to the BBB. He said we could start the whole process over and I should be getting a new application in the mail in the next few days.

So, this will be the third time around with them. All I know is that if they send me a refund again I'll be taking a nice vacation this summer! I feel like I should seek legal advice but I can't really afford it right now. I don't want to lose my house, but I'm not sure what I should do to ensure that won't happen. Maybe we could get enough people together and take some legal action. I think I should make a I HATE NATIONSTAR fan club...LOL

Jessica

To all who are investigating Nationstar mtg and their business practices. Investigate the interest rate changes in your ARM loans. Twice this company has failed to notifiy untill after the fact adjustments in interest rate being lowered which lowered my payments. Guess they figured I would not notice since I pay more than my minimum payment every month. WRONG I keep a very close eye on this company. When I notified them of their error on my billing they corrected the payment amount but I had to request a full print out of my loan history and tell them I would be contacting an attorney before they transfered the amount they overcharged in interest to the principle of my loan. May I also suggest that anyone who has Bill Pay with a bank that covers late fees set up their payments to Nationstar with this service. When I was mailing them my checks myself for some reason they were "late" maybe lost in the mail or more like on someones desk until the date the late fee would kick in. After 2 times of having to deal with my bank on these "late fees" instead of myself they suddenly seem to be able to post my payments on time. This is not a reliable company which you can trust to post items correctly and in a timely manner. They push to the limit the interperation of the lending laws. Keep very close eyes on all dealings with them and keep records and copies of all paperwork.

We paid cash for our home in 2003. We needed to expand our home so we took out a mortgage with Nation star. Everything was going great till the economy took a hit. NSM tried to set us up the Obama plan, Did not qualify. So they did there in house modification that's when the night mare began. We were told our payment would be $537 a month for 1 year with a 5% interest rate. Well once we signed the docs for this program we found out that our payment was $807 a month! I was floored. I called NSM and asked why they told me I agreed to put my home in escrow. We pay our own insurance on the side and always have, they told us we could no longer do that. During all this they kept telling me I do not need to make a payment for 60 days, we thought cool. That would help us out a lot. Damn were we wrong. Now I am setting in foreclosure trying to save our home. I came up with the money we were behind, mailed it to the company on my default letter. NSM told me I could not do that. That they could not understand why I would send that company there money. I explained to them I was told to on my default letter. They said no way you could have been told that. I was on the phone today with 5 different people trying to get this taken care of. Finally I spoke with a young lady name Stephanie, she called me in January and said she would be handling my account now. Told her ok and explained what I was trying to do to come up with the money. she said ok just keep me posted. I talked to her today and she told me she called me in January sent me an e mail (which I never received) I told her I left her a voice mail today and asked for her to call me back, Stephanie stated she does not have time to check her voice mail, but it is a form of communication for them? made no fracking sense. Every time I questioned her about somnething she got defensive. She finally told me she would not talk to me anymore because I was attacking her and she hung up on me. Is there any help out eir for us who are in this jam with NSM?

I have been trying to have my home loan modified or at least considered for modification for past 6-8 months by Aurora loan services. I provided all the documents in August of 2009. They are still asking to have 2 more weeks to just give me an update on the status of my loan modification request. It seems that delay is their way of providing service to their customers.

I just called them and asked for the name of Aurora Loan Services president. The response was that I needed to submit my written request via fax to a number they gave me! It appears very strange that even the name of president is kept secrete.

Please avoid Aurora Loan Services if you can.

I have read alot of the complaints on the board about Nationstar Mortgage and now I know I am not alone in the abuse they have treated thier customers with. If there is a lawyer out there who would like to make alot of money, here is your chance. I think a class action suit against Nationstar Mortgage is what is needed to get this company do do business legally. I will be glad to join any suit against this company. There are just too many complaints. Check out the better business bureau website, there is a list of them there too. I got my loan from GMAC in September of 2007. My loan was sold to Nationstar in September of 2008, with them taking over the loan in January 2009. I lost my job in March of 2007 but was current on my payments up until July 2008. I got my CDL and started driving truck in July 2008 and left my daughter and my checkbook with my sister to pay my bills. I had my check direct deposited into my account. I found out in October 2008 that my sister wasnt making any payments to any of my bills. I called my daughter reguarly while on the road to see how things were going. This phone call in October she told me she was really cold cause the heat had been turned off. I contacted my dispatcher and was able to go home. This is when I found out everything was behind. I was able to put applications to different places and was finally offered a job so by the end of Novemeber I was off the road. I had a paper from Nationstar saying they would foreclose unless I went to a credit counselor and there would be a 90 day stay. I worked with Nationstar to try to get my account up to date. Now my original loan payment was 336. a month. I paid taxes and insurance. Since September 2008 when they bought the loan they started attaching escrow in the amount of 423. In January they said I was a little over 4, 000. behind in my payments. They had said about loan modifications and stuff but they never appeared. I sent them money requested to stop a forclosure by western union in the amount of 2200. and another 700. payment that they requested. I was called again about a loan modification. They took all the information and never called me back. I called them and was told from the representative that they felt I couldnt afford the house and that I should just sell it. I said I could afford it and I wanted to get it paid up but it was gonna take me a little time. My next bill they raised escrow again to so my payment had went up from 336. to 797. a month. Two bills at this amount and then it went back down to 759. I continued to send them 800. a month to try to get the balance down figuring every little bit helped. I was within 300. of being current. I started getting charges to my account with no explaination. I called and asked about these charges and was told they were charges that were forwarded to my account but that was it. No explaination of what the charges were for. So with these new charges even if I paid more than what the minimum payment was, the next month the charges were more. In July of 2009 I recieved a letter saying as of September 2009 were account is $$$ behind. How can they send me something for September in July? In September and November they never credited my account and never cashed the checks either. I have no idea where they are. They say they never got them. My January payment was not credited to my account. They have acknowledged receiving this payment because they have it listed as a credit but as a partial payment to be used later. I received a phone call in January from a rep about loan modification. She asked me all sorts of questions and wanted to know if I could send 600. on the account. I told her I had just sent the 700. She took the check number and all that stuff. She asked about when I could send the 600. I told her in February when I got my income tax back and that I would have the account current by March 1. On February 4 2010 I sent them a check for 1000. It was never credited to my account. When I called about it I was told that the check had been recieved but was not processed yet because they wanted to do a loan modification. I would have to send 759 by western union or money gram by Friday February 19 and call him back on Monday the 22. I did this. I called him back on Monday three times, on tues two times and on Wed but he never called me back. I ended up calling the 800 number and talked to whoever answered the phone and explained who I talked to and what we talked about and they told me I would have to talk to him. I said I have tried and he wont call me back. The person I talked to then transferred me to the original guy. He verified that yes they had received the 759. and that he was still working on the loan modification and he would call me back. Of course he never did and it is now March 6, 2010 and I cant get a hold of him either. With the 1000. check I sent on the 4th of February and the 759. that I sent on the 19th of February plus the 700. that I sent in January brings my account up to where I am only 132. behind. Well guess who shows up at my door on March 4th. Yeah the sheriff with foreclosure papers. Has anyone ever heard of a home being foreclosed because the account was 132. behind? That is One hundred and thirty-two dollars. I am just like what the F***. I am contacting everyone I can, the Better Business Buruea, my attorney general and state representatives and the whoever that oversees mortgage lenders. Oh one thing I forgot. I was also contacted by an insurance company who told me that they hold the insurance on the loan for my house. Is it customary for a company to take out insurance on a loan in case the borrower doesnt make the payments? Seems odd to me.

This company is a nightmare since GMAC sold us to them. They tried to rip us off in the begining, by charging us an extra month of mortgage; now they are charging us for forced placed ins. & ins. for the folling yr. & trying to force pay our own private ins. all at the the same time while charging our escrow. Even though they knew we pd. for our own ins., they will not remove the force placed ins.; why should they charge me an entire yr. of forced placed ins. when they only covered the house for 2 months? They are robbing us blind & they know it! The escrow is now sky high, that we have to have the HAMP Program, but I'm scared to death that somehow we will be ripped off again through a federal program. They do business in all states but have a license in AZ., so we need to paper them, by that I mean file as many complaints as you can & don't get disgusted! Here is the phone number for the AZ. Dept. of Financial Institutions:
[protected] Good Luck!

My morgage was sold to nationstar mortgage by Flagstar Bank last year. I was a fairly new homeowner had been in my home for 3 years and due to financial difficulties was working with Flagstar and a company in Florida for modification. Had recd the initial mod. pak and filled it out and returned it to the company in Florida along with the first of three trial payments in August. When I did not receive any contact by mid Sept and contacted the modification company only to be told that they were overrun with modifications and it would be up to 6 wks for the paperwork to be processed NOT to send another payment until I recd return info from them should be around mid Oct. When nothing arrived I called again and was told they could not discuss the account with me due to it being sold to Nationstar. I then contacted Nationstar and the first person I spoke with advised me not to send a payment until they had recd my file from Flagstar and then I would be advised of the next step. I spoke with a different person each time I called and was given different info each time. Then in Nov. I was told I needed to send both remaining trial modification payments by Nov. 30 or I would forfiet the modification. So we scraped together the nearly 1500.00 and sent it right out. By this time we had begun to receive foreclosure papers from the sheriff, but with Flagstar listed as the mortgager. When I called Nationstar with this info I was repeatedly told dont worry until you receive a sale date, when you do contact us and we will put a freeze on the foreclosure. So on Jan, 4th we recd the sale date of Feb. 4th and immediately contacted Nationstar. This time their story was due to a computer glich we cannot find your modification payments and for us to continue the hold on the foreclosure we need those payments. Well, I'm no fool and enough is enough we called the Sheriff and were told we had to be out of the home by Feb. 3rd. So the choice was ours, throw more money we couldn't afford to lose at nationstar in hopes that we wouldn't lose our home or use that money to find another place to live. So we left our 4 br home and moved to a 1 br apt. We are lost and disgusted and feel that Flagstar and Sterling of Florida and Nationstar and in this together and something needs to be done to stop this madness.

After reading all of the other complaints, I can assure you that you are not alone! The more complaints that I read posted by other people, the higher my blood pressure went! My loan was was also bought out by Nationstar which is the only reason I am a customer. I have lender paid insurance and they forgot to update my insurance company that they are the new owners so my home owner's insurance lapsed. I constantly called and I was told it was my responsibility to let my insurance know! After a month of back and forth and demanding a conference call between companies, it was resolved.

The most recent problem I have had is remitting appropriate payment on time but yet Nationstar claims they don't have my payment. Well, according to my bank...they cashed my check! I continue to receive calls from them even at 9pm and it is simply a recording to call them back, not even a live person. I have called in just about every day and I continue to receive RUDE employees who do not know what the hell is going on. I have requested to speak to supervisors (which is an act of congress) and when a supervisor got on the phone, he called me by the wrong last name. I corrected him and he told me that we needed to make this change on my loan but I was very quick to correct him again that I never had the last name he was referring to, not even my maiden name. This just goes to show you that they are reckless. Every time I call, they ask the same stupid question of where I mailed it to. Uh, hello! It must have been right because someone cashed it! I took time off work to go to my bank and obtain a copy of the cashed check and fax to them to prove that they already have it. I am sick and tired of doing their job...what the hell do I pay them for! They are useless and tampering with my credit!

I filed a complaint with the Better Business Bureau who has them at an A+ rating which I have no idea how. This discredits the BBB rating system.

I am at a loss for words as I feel helpless!

We had a loan with Flagstar that we had four a couple of years when the construction industry that I was in went through the floor. We were able to get a loan modification with flagstar and everything was just fine. We were able to make our monthly payment, when all of the sudden we got told our loan had been sold to Nationstar and we have a letter stating from flagstar that there would be absolutely no negative action with this transfer to Nationstar. Well ONE month after our loan was transfered we got a letter stating that we were going to be forclosed on if we didn't catch up our back payments, and that they had no records of any modification. The only modification program they could offer us would make our payment over 2800 a month which was 1000 dollars more a month than our normal payment, and that if we couldn't do that then our only options were to turn the house back over to them or forclose on it. Now we are in forclosure procedings. Isn't there any one out there regulating this industry, or can they basically kick anybody out of their house that they want to. Who do we call?

Nationstar Mortgage also took our loan from gmac. This is the worst mortgage company i have ever dealt with. I am afraid of using them as a reference because they say on their 1-800 number that they are a collection agency and any information will be used for that purpose. They also put that on their emails as a disclaimer. I do not appreciate being told that. I have had my mortgage for 12 years and have never made a late payment. They also sent me a notice that I did not have homeowners insurance which is a bunch of you know what. If this is a collection agency then they need to seperate the collection agency from the mortgage company. I am also going to file a complaint with my attorney general in regards to this . And I would advise everyone with complaints about Nationstar to do the same. These people need to be put in there place. And GMAC had alot of nerve sending us to this rotten company.