National Tire & Battery [NTB]
reviews and complaints

Incident #1 - didn't escalate to corporate recently but since Incident #2 happened on Apr 10, 2022, I am escalating it now.

Overview of Issue:

Customer Service has declined dramatically at the location since I started using them 20 years ago. Upselling is now the #1 focus (CEO take Note), Service and Customers have become not so much a focus at least in my case. I hear there are tons of neighbors in my area that are outraged at the service they have received. Neighborhood Facebook Chatter is the source as well as my sister and friends. My top 3 issues are these two incidents and Manager attitude sucks. The team is probably overworked and under paid like we all are so NO EXCUSES. The site Manager has a seriously bad attitude and tried throwing a sale service guy (older who he probably thinks is not capable) under the bus. Bottom line the Manager didn't own up to the oversight his shop team made. Incident #1 Here is it: I went to have my daughter's tires rotated a month ago with alignment and oil change. Un-benounced to us, my daughter picked up her Explorer when it was ready. Went to Oreily's three blocks away to get wiper blades replaced and the O'Reily's sales guy said "you have a screw in

your tire". I said "What". Oh yes, a giant screw was circled in white chalk! I called NTB immediately and Manager Jeremy answered. I advised him of the screwed and that we just left his store and I have to bring the vehicle back. Note: My daughter drove this off your lot with a screw sticking out of the side wall circled in white chalk. The manager Jeremy said "well then Steve didn't inform you of the screw". I said, "Hold Up Jeremy, the screw is NOT NOTED ON THE LIST OF ISSUES and ITEMS YOUR TEAM WAS *UPSELLING* ON, therefore YOUR SHOP DIDN"T DOCUMENT THE SCREW. Furthermore, I said, Steve did his job! I took more time out of my day to allow this issue to be rectified.

Incident #2 - I personally (widowed a year and half ago) drove my 2019 Explorer to this location on Sunday Apr 10, 2022 after dealing with a flat on Saturday night. I worked out a time I could air up the flat, and drive it to NTB. I arrived at 4:06pm on Apr 10, 2022. I have pictures of people standing in lines in the customer area waiting for intake (for privacy sake will not post them but I have proof with time stamps). No one spoke to us. A pitiful young "trainee" stood at the computer not doing any intake, not talking to customers, not ever a "how are you today". Check your cameras. Instead, he stood at the computer avoiding eye contact with Customers. If Steve isn't working, then I am pretty sure the Customer relations service is going to suck. I can't knock all the nice guys working the Customer Service area because they have been dinged for service issues (personal accounts) before and have corrected the areas of poor service. Intake on Sunday suffered I believe due to lack of proper staffing. I waited for 27 minutes before I was addressed face to face. The couple ahead of me just needed a battery. I just needed a spare tire swap in essence of time. I even went as far as calling the NTB store from the showroom while I patiently watched other customers stand there and suffer as I have seen many times over the last 20 years. When Jeremy the Manager answered I said "I am a customer standing in your show room waiting for intake. There are 2 customers ahead of me but I have a flat tire as we speak". I told him we "the customers" would appreciate if he would send someone out to the floor to speed up intake. 5 minutes later Jeremy "the manager" comes out of the back and fumbles around 5 more minutes with stacks of paperwork and then greets the next customer. At 4:30pm I finally got my turn. I identified myself as the customer that called from the show room asking for "speed up" on intake and that "I have a flat tire in the parking lot as we speak and I just need the spare tire put on". He said, looked up my account and said this vehicle isn't listed. I said it was a Lease that's why. He responded that WE ARE BUSY but WE WILL TRY TO SUEEZE YOU IN. OMG Wrong answer! I told him, cancel my request and I will drive it home on the flat and be in touch with his CORPORATE OFFICE on Monday. Here I am. 30 of my personal and family vehicles serviced here in the last 20 years and this is what I got from the Manager... Waiting for CEO to call me. Of course that won't happen. I don't want these guys to lose their jobs but I won't ever go back UNLESS STEVE IS IN CHARGE!

Avoid NTB at all cost. Go somewhere that you can watch your car being serviced.

On Saturday, 2/26/22, I took my car to the NTB in Burleson while visiting family. I live in Dallas. On my drive back home I noticed a gas smell and I also noticed my car wasn’t tracking my gas mileage on the panel behind the steering wheel but I made it home. Sunday I didn’t leave my home. Monday morning I was driving to work and turned my heater on and was blasted by that gas smell again. It was so bad I turned my heater off because I became dizzy. I got to the office and went inside since it was freezing outside. I left the office around 7:00pm and started my drive home. I immediately knew something was wrong especially because the smell was so bad. Thank goodness I live 6 miles from the office because the check engine light came on, the engine began sputtering and steam was pouring out from under the hood. I parked and opened the hood and noticed the oil cap was missing and oil had spewed all over my engine. I checked the dipstick and it was completely dry. I’m currently stranded and will be missing work tomorrow to deal with this. On top of that, I checked the air in my tires and the front two tires have 40psi and the back has less than 35psi. Does NTB not check the tire pressure post-rotation? This is absurd. This is why I always go to Discount Tire. I have never been treated wrong there.

I’m afraid this will become a legal matter if this is not rectified and/or if my engine is ruined.

I filled complaint on Pissed consumer
# 332 5610. A detailed review.

My email is [protected]@hotmail.com
My phone number is [protected]

Store #8813
Store Manager : Marshall Mcclendon
Store #[protected]

Basically, I bought a tire. I experienced tire loosing air ...slow leak. Brought it to NTB 3 TIMES! THE Store Mgr. said tire is good but loosing air? Will replace with same brand tire ...on road hazard! If tire will not hold air ...it is defective!
Gave me 2 options #1 I am to deal with manufacturer about tire( I bought the tire from NTB...I SHOULD NOT DEAL WITH MANUFACTURER! #2 PAY $71.86 ROAD HAZARD! I WANT A TOTAL REFUND FOR THIS DEFECTIVE TIRE SEE REVIEW I LISTED ABOVE MORE DETAILED DESCRIPTION!

EMAIL ME YOUR RESPONSE, PLEASE.
[protected]@hotmail.com

Jimmy Davis

My name is, Bernard Grant, Sr

I received a service that costed $1963.07, by email The store charged me $2, 750. I paid the 1963.07 on line, and to get my vehicle I paid $650 on my bank card and the $146.93 out of pocket. I called my bank to stop payment on the $650, the results were found in my favor and my bank credited my account $650, I now want NTB to pay me $146.93 that is owed!

I dropped my vehicle off yesterday morning and picked it up after work. NTB replaced all 4 tires. Who ever drove the car after I had dropped it had on filthy clothes, which of course was rubbed into my light brown interior where ever the individual touched. (see pics). This is freakin outrageous. I have never had service performed where the provided didn't take precations to ensure the cleanliness of the vehicle's interior. Changing oil, tires, transmission fluids, brakes, etc is messy, messy work. The individuals doing the work are covered in greasy dirt. I'm sure they don't jump behind the wheel of their own vehicle without cleaning up, or taking off their work coverings. You guys need to arrange to have my interior cleaned.

Person (Will) who checked me in was rude and nasty. Had an appointment at 12:00 and drop car off at 11:30 and told him I would be back at 2:00 to pick it up. I called at 2 and he told me they are waiting on the oil filter and I asked why. He said they had to order one and he said he ordered it when he was checking me in. Did not happen til they pulled the car in. So I was there at 2:30 and the oil change was not done. When they pulled the car out I checked to see if the tires had been rotated and they had not. I know this cause I makes the rims to make sure the tires get rotated. So I went back I. and told him tires had not been rotated and he asked how do I know that. So I told him what I did. He pulled the car back I. After 10 minutes and was mocking me to the guys in the shop and was every load so I could hear him. This was at the nab at 124 woodfield road.

I had a nail on a tire of 65, 000 miles. The tire did 13k, namely 20%.
They charged me 70%.
They don't publish their calculations formula.
Last time buying with NTB.

I had brakes put on at National Tire Battery in Belair, MD. I drove the vehicle and it would not stop. Took it back and they said the master cylinder went up. I also had that replaced. Drove it off of the lot again and there was a horrible grinding noise coming from the brakes. They test drive it and tell me its fine. I got feed up and took it to Goodyear auto parts in Abingdon, MD. They inform me that the calibers in the brakes were bad and they had to replace them along with the rotors that got tore up (1, 000 expense from Goodyear). I spent a total of 2, 400 for something they could not fix. Going to get a lawyer and take the manager to small claims court in Maryland.

The engine cut off and they change something else the car was good and then I keep hearing sound from my engine and I took it back to them and they fix it and the sound come up again

On September 1, 2021, me and my husband visited the store located at 28 Watson Lane in Fredericksburg. My husband purchased two tires. Mr. Leach (I guess) went in the back to retrieve the tires, when my husband noticed that there was a charge for disposal of tires in the amount of $6.50. He asked associate Bernie about the charge and his response was" that is just the way it is" and that he should wait for the other gentleman to return. My husband then spoke with the returning associate and he asked Bernie to retrieve cash to return the fee. Bernie then went into the register and instead of given my husband his money, he gave it to the Black associate to hand it to my husband and this happen twice. To say we were displeased with this level of service was unspeakable. Every time we visit this location there is a problem with the way we are treated or handled. My husband enjoys going to NTB because they usually have the exact tires for his vehicles. we would love to remain loyal however this type of service should not be given when people visit this or any establishment.

This is the problem I encountered with NTB when I took my 2006 Buck Le Sabre to have it inspected on June 3, 2020. At the time I got new tires, a synthetic oil change and the replacement of the steering gear and the rack and pinion system. I was able to drive the vehicle approximately 1, 000 miles before it began having trouble with the steering system. This was in February, 2001 and we were in the middle of the COVID-19 pandemic. I decided to park the car and take it back in June 1, 2021 when it was required to be inspected. At that time I told the technician about the steering problem. They put additional power steering fluid in the vehicle and told me that it was fixed. I began experiencing the same problem and took my car back to NTB for additional repairs. At that time they replaced the power steering pump at no charge. On my way home, I could tell that the work performed did not solve the problem. I was driving on the interstate and their negligence put my life at risk. At that time I decided that I had to take my car to the Buick dealership in order to fix my car. I was told at the dealership that the power steering lines were installed incorrectly and they had to replace the power steering pump and steering gear. It cost me $1, 650 to restore my car to drivability. I contacted NTB and They denied any responsibility for this problem. Don't take your car to NTB. They are incompetent.

On Aug. 7th I had an appointment to get my tires rotated. The last several times I had it in for a rotation I complained of a thumping noise and they could never find it. This time I explained to them how to find where the noise was coming from and asked them to find it and give me a cost to get it fixed. They found the noise and said it was a sway bar link but couldn't give me a price to fix it because it was Saturday. This made no sense but he went on to explain that because of the age of the car I needed shocks and struts but couldn't give me a price because again, it was Saturday. Then he said that they took the car for a drive and said I would need rotors because the car sometimes shakes when it comes to a stop. I told him I knew about the rotors and was only putting that off for a short while because the pads would also need replaced soon. He never told me he didn't rotate the tires.
I forgot to ask them to fix the tire that was on the front left as it was leaking air. On Sunday the 8th, the day after they were supposed to rotate the tires, my dash lit up to tell me the front left tire was low on air. At first I thought they just forgot to reprogramm the tire sensors position as that has happened before, but when I went to air up the tire it was the left front tire. Then I noticed the slight wear on the edges of the front tires where they needed to be rotated. So on Monday the 9th once they were open again and I got off work, I called to ask why they didn't rotate the tires. The gentleman I talked to said he would have to look at the paperwork to find out and would call me back. He never did so I went there on Saturday the 14th to ask them to do it. I was pretty angry as I felt they hadn't done what they were supposed to do and they blew me off once they got me off the phone. I didn't want to have to make another appointment and come back again. He felt that he shouldn't have to put me in front of customers that had appointments but I felt like he should because I had already made my appointment and they hadn't done the job they led me to believe they had done. This led to a pretty heated argument from both sides. They also changed their story at the end to try to say that they told me they didn't rotate my tires because the tires on the front would be dangerous on the back. This is a line of crap! I have pictures I will try to attach to show that my tires are not worn or "cupped" as they claim.
I'm not sure what outcome I want from this because I do not want these guys working on my car again after our heated argument and their blatant lies. I don't trust them. When I bought the tires they came with lifetime rotation and balance. The tires still have plenty of life left and it's not fair for me to ask another tire shop to do it for free because they didn't sell me the tires. I do not remember both guys names that I talked to. I believe the first guy was Mark but not sure and the second was the manager on duty. I know them to see them but I did not get their names.
All of the close up pictures of tires are the front tires and I added a picture of the car the show that it is a nice, well maintained vehicle. In fact between my cars, my son's car and my girlfriends cars I have spent thousands at this shop over the years and as long as these two guys are there I will not spend another cent at NTB.

I went in to ntb to purchase a set of tires finally someone waited on me.The tires were purchased after whatching the man balance the tires i went to the sales man and complained about the tires carrying to much wait he assured me it was fine. I new right thin it was going to be trouble. I worked at NTW years ago on Rossville Blvd. Chattanooga Tn. as I figured the truck vibrated pretty bad . I didnt have time off from work to return until it was time for the tires to be rotated.I explained to the salesman the situation Of course i was going to be charged for the balancing again.Ok asked the salesman if they turned the tires 180 degrees or 90 degrees to try and get the wait and make the tire roll smoother he had know idea what i was talking about so I explained He said o sure we do that and also I didnt want them putting a lot of wait on the tires with out turning them He agreed . I made a appointment . Showed up on time took almost 30 minutes to get the truck in the bay then the service guy didnt even know how to put the truck on the rack after 40 minutes he finally got it in the air started balancing the tires never checked the air pressure started adding wait right off the bat.I watched him do this to two of the tires. went to the sales man told him he said how do you know he did answer I was watching him had a few word finally told him if the where not going to do what we agreed on to putt the truck on the ground of course I didnt know what i was talking about. Then another salesman got involved he was dumber than the first one put thought he new every thing.So my truck got put on the ground and is worse than what it was. Never will I be back at NTB or any one in my family and I have a big family and a lot of friends .Take my advise go somewhere else the at least knows what they are doing NTB is nothing but a rip off.

NTB gave me a quote for approx. $2, 300 for repairs on my 2007 Jeep Liberty. Not only was this quote for more than the car is worth, but after taking my vehicle elsewhere for repair I found out that the items I was told needed repairs did not in fact even need to be replaced. I got the car fixed for approx. $540 instead at a different shop. NTB labor costs at were quoted at a whopping $1, 400! This is so wrong. How do you justify this? Had I taken your word for it I would be out thousands of dollars more than necessary. Plus I already had one of the quoted items replaced by only two years prior which cost me well over a thousand dollars at that time. I definitely feel ripped off and think o deserve compensation for your overinflated costs and dishonesty.

I don't know what is going on here. I have been a customer of this Store for over a decade. I needed new tires and scheduled the installation on line. I indicated that I would wait. When I arrived at the appropriate time, I was told that the service people were going home. They would keep my car overnight and do the install first thing in the morning. I asked what time would it be done, I was told by 9:30AM. Thursday June 30 I called at 0945 to see if the car was finished, it wasn't. I ended up picking the car up at 11:20am. The next day, July 1, I received an email from NTB indicating they have a buy 2 get 2 free offer. I called and spoke with the sales person, she indicated that she had no control over what corporate did. I asked to speak to the manager and was put on hold. After a period of time the sales person picked up and indicated that the manager would honor the new offer, however my installation package would change. I accepted the change. Now I was put on hold again for an extended period of time as they tried to figure out what to do next. I think they expected me to say no thank you and hang up. Short story, I called and spoke with Kevin Beach the manager. He indicated that indeed they would honor the new deal and that "George" was working on the figures. George would call me back. 35 minutes later, it is now after 5:00 PM, I called and asked for Kevin. He was gone and George was with a customer. The sales person indicated that they would refund the original sale and re-write it with the new terms. This means the original sale amount would be held on my card and I would also be charged the new amount. That was not acceptable. The cost difference was $62.47 and the addition of two services on my computer record. They either could not figure out how to do that or they are not allowed to do that. Either way, I told them to forget the change. I was not having over $600.00 held on my card and another $700.00 charged to it.
After over 10 years and multiple cars serviced here, I am through with them. There are many other options open to consumers.

On July 2nd my son broke down on the freeway and NTB was the closes mechanic. It was a minor leak from the bracket that holds the reservoir tank. The car was starting to overheat and needed the part fixed. My son pointed out what was leaking (part of a bracket) and said he didnt want a diagnostic run on the car. They explained they had to run a diagnostic because they would be liable if the car broke down when he left(lied). They couldnt find the bracket so I bought it and brought it to them. When I picked the car up it was almost $700.00 for a $150.00 at best repair. After I paid they told me the car was still overheating and I about fainted. They told me they didnt run the diagnostic after all and would take that off the bill and then explained they only fixed the leak (again lied). the bill shows they changed out hoses that didnt need changing according to BMW and a reservoir tank. Hoses that had absolutely nothing to do with the leak. Called headquarters to discuss the problem and told me they would call me back and never did.

Good morning,

In May of 2021, I brought my vehicle to NTB in Petersburg Virginia to have a repair done. In the process of repairing my vehicle the mechanic decided to use an after market piece as a replacement and the after market piece caused other problems to my electrical system.

For several months I've been in contact with a rep by the name of Ivan Hernandez. Mr. Hernandez initially stated that he was sending me a 100.00 gift card for any inconvenience I had encountered. My conversations with Mr. Hernandez were vere concise and straight to the point. I was requesting a full refund.

Mr. Hernandez gathered all my information relevant to the remainder of my refund and on July 1, 2021. At that time Mr. Hernandez stated that the remainder of my refund was approved by his manager and that the check was in route (take about 14 days) for me to receive it.

After 3 weeks of waiting for a refund, I decided to contact Mr. Hernandez again on July 20, 2021. Mr. Hernandez supposedly went through the notes and appeared to be confused as to why I haven't received the refund (remainder of the refunded amount). He said he would further investigate and call me back later before the end of business on July 20, 2021.

July 20, 2021 has passed. So the next day I called and spoke with his supervisor Joe Giangiacomo. Mr. Giangiacomo advised me that Mr. Hernandez was not at work so therefore Mr. Hernandez was not available to have that conversation with me.

Mr. Hernandez took me on a wild goose chase appearing to process a refund that he knew I was not going to be receiving. He told me that the remainder of tje refund would be processed and sent on July 1, 2021 and it never was. I hold NTB totally responsible for the content and responses their employee stated to me.

I will not be returning to NTB for any future services. NTB has by far disappointed me in dealing with my situation. From the time I needed my car repaired to the time I'm writing this review. Poor customer service & deceptive practices!