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National Exemption Service [NES]
National Exemption Service [NES] Customer Service Phone, Email, Contacts

National Exemption Service [NES]
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www.submeter.com
www.submeter.com

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2.2 7 Reviews

National Exemption Service [NES] Complaints Summary

2 Resolved
5 Unresolved
Our verdict: When using services from National Exemption Service [NES] with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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National Exemption Service [NES] reviews & complaints 7

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Newest National Exemption Service [NES] reviews & complaints

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J
3:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

National Exemption Service [NES] Billing practices

Good afternoon,

I am a resident of the 34 Crestmont Apartment homes in Columbia, SC and have been a resident for the last seven years. It is currently under the management of Sunbelt Multifamily Properties.

I am contacting you with an issue that I do not feel is being treated in an expedited manner and it is affecting all of the tenants in this apartment complex.

I am one person living in an apartment. Our water bills, which include sewage etc., are billed with our rent that is due the first of the month with the latest payment the 5th of the month. My water bills normally run $55.00 or under and have done so for the last seven years. I always receive an email with my water bill prior to rent becoming due. They use a third party service to do the billing - submeter.

Recently, through email, I received a much higher than normal water bill - $165.86 for April 1st. Upon inquiry with my neighbors, other tenants - singles and families of four - were also receving bills of this much or highter - much higher than they normally pay. A family of four below me, who had lived on the property for the last three years, said their highest water bill was $60.00.

I reached out immediately to National Exemption Service - submeter, (The water billing company of this property) Sunbelt managers on the property, their corporate office, and also the city of Columbia. Management stated, through email to the residents, that they believed the higher cost was due to the new meters and an 8% uptick in water costs through the city.

That said, I called and spoke to a manager at the city of Columbia water department. I was informed that the meters were installed in October of 2020 and that the 8% increase was for the month of July 2021 - and that was the last rate increase. Therefore, the high cost of the water bills CANNOT be due to those two issues.

There is a billing error.

I have been in communication with management regarding all that I have stated here and also the city of Columbia.

I am contacting you as I am concerned not only for myself but the other residents who live in this property. We all have expenses that are increasing on a daily basis as well as other things to worry about - I'm a teacher and my husband is active duty military - and we do not have time to have constant issues with this situation.

If you would like other contact information here it is below:

Sunbelt Multifamily Properties 34 Crestmont Management Office - [protected]. Katie Torres is the head manager.

The numbers to Submeter - [protected] or [protected].

The number I called for the Columbia city water - [protected]

Thank you for your time.

Sincerely,

Jacqueline Williams

Desired outcome: Have National Exemption Service rectify our water bills today to our normal costs ($55.00 and below) before our rent is due on April 5th.

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10:24 pm EST

National Exemption Service [NES] water usage/ sewer

When (National Exemption Service LLC ) took over at Springfield Meadows in Springfield, Ohio 45502 Our water bill was 3 times the price and claims we used the max 5000 gallons. We then got the Man who takes care of things in the Park to check our meter, in which he said there was no leaks because meter would be running numbers. Mom & I live together in a DLB Wide.We are EXTREMELY careful about the water issue in this Park. We do not use a dish washer never did, we don't drink the water, we buy it from Aqua Falls. 1 load of Laundry every week & a half. Shower, 2 people ea. twice a week, and this is because we watch the water, flush toilets in the day time, even that is controlled. Wash dishes by hand, and have a dish pan in the sink for rinsing. WHERE IN THE HELL IS THE WATER GOING! HOW IS THIS JUSTIFIED! We do not use even 1500 gallon, if even close to that. This needs to be INVESTIGATED! They do not send a person to read our meters in this Park, it is done by SATELLITE, So do they have the correct address? No, I BELIEVE THIS IS A HUGE SCAM and our money is being stolen from us. What more funny is my brother who lived down from us moved, 4 months ago and his bills are about 25.00 a month.No one there in an empty mobile home, sat 4 month before it was sold.Believe me I warned the 2 people living there, to watch their water usage. My next move will be to contact the BBB. Also what is strange the bill goes back 2 months-Nov 20 to Dec. 20. due February 2nd, Today is January 24th, 2020.WHAT IS UP WITH THAT! ? So we are having to take our water bill to the Office at Springfield Meadows and pay it there.Why is that, when we were sending it to them in Florida.Nothings makes any sense, knowing we never used all that water and collecting info from a Satellite is questionable, per each mobile home close together.The neighbor next door uses way more water than we do and his bill is about 1/2 that much.We realize prices go up, but this is insane and dishonest to all the people who live in a family Park. I have heard other horrors of 100's of dollars being charge from this company. We are moving and have taken our things to a new place where the water will be only 20.00 a month.Staying in an almost empty house, washer gone, but still didn't have to do hardly any laundry when we did have it here.House hopefully will be sold next week.But then we'll be paying for 2 more month that they went back on, when they took over the water here. Someone is making money off hard working people in a dishonest manner.SHAME ON YOU! How odd not to have a WEB SITE-NES is on the Bill, no website

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8:46 am EDT

National Exemption Service [NES] payment is being claimed as "non received".

I purchased a Money Order for the full amount of the water/sewer bill & I was just informed that there is a "non-received" claim by this company.
I purchased the Western Union Money Order on 05Jul2017 & went about a 1/2 mile down the road to the united States Post Office to mail the item in a large manila envelope.
The only (2) mistakes that I have made in a very long time is *1 I moved into this apartment complex AND *2 I stayed there more than a year. They decided to go into cahoots with an out-of-state corporation for billing of the water & sewer utilities that were to be included in the rent.
I called N.E.S. this morning & they claim that there is no other office in Tampa, Fla which is where my correspondence & negotiable was mailed. I offered to fax copies of all paperwork that I have but was refused a fax number -
I am sure I found this 400 N Tampa St., Tampa, Fla address to mail the remittance.
If there is anything that can be done; someone please assist.
Any other phone number that I have tried will not connect.
These phone numbers being :
[protected] 999 9660 -----

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Is National Exemption Service [NES] legit?

Our verdict: Complaints Board's review suggests National Exemption Service [NES] is mostly legit with an 76% trust score, signaling it's safe for transactions. Yet, with a resolve complaints rating below 28% caution is advised. Before engaging with National Exemption Service [NES], reviewing user feedback and how National Exemption Service [NES] addresses complaints can provide deeper insights. Always protect personal and financial information when interacting online, especially with National Exemption Service [NES]. Trust, but verify.

National Exemption Service [NES] earns 76% level of Trustworthiness

High Trust Suggestion: National Exemption Service [NES] evaluated with 76% trust by Complaints Board. Safe for use, yet remain cautious with personal data.

We found clear and detailed contact information for National Exemption Service [NES]. The company provides a physical address, 2 phone numbers, and 2 emails, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for submeter.com can be seen as a positive aspect for National Exemption Service [NES] as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of National Exemption Service [NES]'s domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Submeter.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • National Exemption Service [NES] has been found to only resolve 28% of 0 negative reviews, indicating a lack of commitment to addressing customer concerns. Many customers have experienced long wait times for responses or resolutions, unhelpful or inaccurate answers to their questions, and a lack of follow-up or updates on the status of their issues.
  • Submeter.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The submeter.com may offer a niche product or service that is only of interest to a smaller audience.
  • We detected that submeter.com is missing an SSL certificate, which is a cause for concern. Without an SSL certificate, the website may not be taking adequate steps to protect users' sensitive information. This can increase the risk of intercepted data being used for malicious purposes.
  • National Exemption Service [NES] protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to National Exemption Service [NES]. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
R
2:58 pm EST

National Exemption Service [NES] Billing and consumption (Water/sewer)

I was out of country from Nov 01 2015 till Dec 04 2015. But i received a bill with charges of $49.81 during the period i was away. This is way too much. Even the base charges for JEA is $12 and $14 for water and sewer respectively. Also the Oates Energy Inc even has lower changes when compared to NES. This was a big rip off. Also my previous bill for 7 days of stay was $22 with NES. All this time with JEA and Oates energy, inc i never had any issue with inflated billing. Also the invoice does not provide my meter readings. Their website does not provide them too. Their customer care also didn't provide me with the readings. I regret i didn't know about NES before i moved in else i would have given it a second thought. Also how do i know what is the allowed usage volume in the base charges that NES levy upon its customer. Its a 1050 Sq ft condo and with zero consumption the charges are $49.81. I have their service in Summer Key condominium (4908 Key Lime Dr, Jacksonville FL). They do not respond to emails, phone and no action is taken to handle this inflated billing. I even don't know if their meter reading are correct as they do not let customers their monthly consumption and meter usage.

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11:14 am EST

National Exemption Service [NES] Billing

I moved into my apartment complex last August. Up until yesterday every bill I have ever received has been at least $200! This is without late fees. I have complained about the high water bill seeing as how I do not have a washer or dryer, or dishwasher. I am a single female that works two jobs, so my water usage is very minimal. Last month my apartment complex came through the apartments to "change the battery in the water meter to ensure they were working properly" and what would you know my next bill was $17.74. I am livid. I have paid over $1, 200 to this company they have reported negatively against my credit and have caused major tension in my finances. Is there any action I can take? Because this is highway robbery!

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4:54 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

National Exemption Service [NES] Breach of contract

Our company entered into and signed a contract with national exemption service (Nes) to provide meter-reading and billing services to our property in ohio. Nes notified our tenants that they (Nes) would be reading their meters and that tenants would be receiving their bills for water and sewer service from nes.

A nes rep visited the property (We thought to read meters) and several weeks later, no resident had received a bill. After multiple contacts with nes and getting the run-around I received an e-mail from teresa smetzer of nes telling me… & ldquo;upon review of the walk through, and the proximity of your community to the other accounts that we have, we find it is not feasible for us to provide the reading and billing service you need and deserve. & rdquo;

Apparently nes has never heard of google maps. The time to make the decision not to do business is before you enter into a contract to provide the service.

It seems nes has totally forgotten their contractual obligation to provide the service. I e-mailed ms. Smetzer to ask if nes had notified my tenants that they would not be reading meters now. No response. Not even a & ldquo;sorry we could not do what we said we would do”.

Any community contemplating nes for submetering should consider another vendor.

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12:33 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

National Exemption Service [NES] - Water bill

The services is give at olivine @ the township witch when I star to live here as a owner of the property was describe As a condo conversion complex, now we became a rental community again an this company is been charging us the water service they said every month but really we recive bills every other month with late charges por unpaid bills, at the first...

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I also live in OLIVINE at the TOWNSHIP, and I have had the same...

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