The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Nashua West RandPoor Service

B

We were approached by Linda Spiller to upgrade our phone and we suggested that we would rather want to cancel the contract. We forwarded all the necessary cancellation documents per fax and confirmed with her again later explaining that we would like to port the number. Only once we contacted MTN for a new contract were we notified by Nashua that a penalty of R2622 will be payable. Nashua did not port the number until after the contract expire date since they blocked the number and we could not use it from the 3rd July to the 21st July 09. The penalty fee of R2622 was charged and deducted off our bankaccount by debit order. We have tried to resolve this but was notified by Hennie Stoltz to sort the problem out with Head office ourselves! What poor service after being customers for over 12 years with 3 accounts! We need a refund a.s.a.p.

Responses

  • Cf
    CFS Jan 29, 2010

    We are also a corporate account holder and Linda is also dealing with our account. After sending complaint emails to her about the poor service, she has not even responded to our and has not activated half the services we requested. Activating a BlackBerry BIS service too 2 emails, 3 phone calls and 4 days. After 10 days, my international calling & roaming is still not activated.

    The service one receives from Nashua West Rand is of the poorest I've experienced in a very long time.

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