Nashua MobileUnacceptable service

L
This review was posted by
a verified customer
Verified customer

Complaint regarding service levels at Nashua service provider

I have had a Nashua cellphone contract since December 2003 with insurance cover costing me R60.00 per month.

On Saturday I visited Nashua in Boksburg and wanted to hand in my cellphone for repair. I was told that I could not get a loan phone but that they would log a call for the phone to be collected from my work address for repair and would arrange a loan phone for me.

By Wednesday I had heard nothing from them and phone customer service. Zigi told me that Boksburg office had not logged a call with them.They could collect the phonen from me but had no loan phones. He confirmed this with his manager, Sagie Kandasamy and would not allow me to speak to the manager.

I find this level of service unacceptable as I need a phone and they were not prepared to even make an effort to assist me.

E. van Niekerk

Responses

  • Mo
    Morrsane Jul 13, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Ever-since I've started a business from home and activated my landline number I've been harrassed on a weekly basis from Nashua Mobile. It started very gently with the following, 'Hi can I speak to a Andre Bekker...?' I don't know anyone with that name. It is now at a stage where I'm being told in my face I'm lying and where am I hiding him. It's also gotten to a stage where as they keep my line occupied after ringing the call off. I have a salon from home and am losing customers due to this. If ever I thought of joining Nashua Mobile this proves to me to stay away. I will make sure all my clients will know of this harrasment. I am inviting Nashua mobile to come to home and see for themselves that I am not Andre Bekker and that my Husband is not Andre Bekker. I am considering legal action to compensate for time and clients losts due my line being occupied and emotional distress. This is rediculous please sort yourselves out.

    0 Votes
  • Yo
    yolbeukes Jul 13, 2016

    I cancelled a contract end August 2013 but they still bill me after various complaints telephone calls and emails. Also qe ported a number to new contract and they allocated the wrong number so now we must pay double registration fee for sim card. They gave me the amount that will be deducted end November and now it is about R400 more that is deducted from my account. I am really fed up with their bad service and no effort to sort out their own mistakes and bill me for it. Provide me email address to supply proof between me and Nashua mobile please

    0 Votes
  • Fa
    Falimore Jul 13, 2016
    This comment was posted by
    a verified customer
    Verified customer

    It is disgusting how often we (the consumer) get robbed blind. 7 Months ago I got a samsung Omnia from Nashua Mobile. I have not had any problems with my phone until recently. Firstly the little piece of plastic that you need to unclip to plug in the charger fell off. It wasnt anything major, but then a few days later after removing the charger from the phone, the little contact inside that the charger fits over came out and the phone refused to charge. I called Nashua and they instructed me on where to take the phone for repair. I did so and booked the phone in. After a week I decided to call and check on the status only to be told that I would need to pay to replace the board on the phone as it was not covered by the warranty. I am furious! I can understand if the phone was physically damaged through negligence or water damage, but I refuse to pay for something that breaks in it's normal operating capacity! Why should I be responsable for a poor quality product? There is no way that I am going to pay for something that broke under it's normal working condition.

    0 Votes
  • Si
    Simentha Padayachee Jul 13, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I called thee Nashua Mobile Call Centre on the 20the of November in order to follow up on my query on my cell [protected]. Upon renewal and upgrade of my contract in June 2011, from Control Chat 50 to Control Chat 100 on cell [protected], I am only receiving thee R50 airtime recharge and 25 free smses, instead of thee R115 airtime and 100 free smses theat are due to me. This has been the case from the month of renewal.

    I have contacted their call centre regarding this query with my contract with cell: [protected] quite a few times in the past monthe since I have renewed this contract. Most of the times that I did get therough to the call centre, their systems were offline, and no one could assist with my query. One of the times when your systems were actually online, a consultant, who was very professional, was able to assist with my query, but the fix was temporary, as the following month, it reverted to the control chat 50 package on the network. The consultant did confirm at that time, that although on their systems I was being billed for the Control Chat 100, their network still reflected thet I was on thee Control Chat 50 package, which is the reason for this query.

    Most recently I spoke to consultant JACQUES KOTZE on the 15the of November, after explaining this query again, he assured me theat I would receive a response withe 24 to 48 hours on my query. I was provided with the following reference number: AKA-[protected]. There has been no feedback/response from him to date.

    I was also assured by Robert Sehannie, the consultant I contacted on the 2othe of November that he would follow up with Jacques and would also contact me to confirm if issue had been resolved. To date, I have not received any feedback from bothe these consultants.

    This is very disappointing, as until this incident, I have never had an issue withe Nashua Mobile and theeir Service Levels. In fact prior to this incident, I have actually referred to Nashua Mobile as one of the top service providers in the country.

    0 Votes
  • St
    Stitch69 Jul 13, 2016

    My phone was blocked and the reason was due to non - payment. My banking details changed and when I tried to change it with Nashua mobile, I waited over 20 minutes for them to answer their phones, tried to phone them 7 times and still no one could help me. They gave me the number for they legal department and email address but both does not exist. I feel that Nashua mobile should rather close they business, because if this is the type of service they give their customers then no one would want to do business with them. I still couldn't change my banking details and gave up with them. They can phone me now if they don't get payment at the end of the month.

    0 Votes
  • Gi
    Giossate Jul 13, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I arrived in Zambia on Sunday evening and I immediately connected to MTN Zambia. I tried to call my wife but I was unable to. After trying a number of times I ended up sending an sms instead.

    On Monday morning I tried to sort this out by contacting my SP (Nashua). In fact, I initially sent an email to Nashua on Sunday evening (hotel wifi). Nashua advised me that everything looks fine from their side (both International Roaming and Calling is Active). They said that they even contacted MTN to check and even from MTN's side all was accordingly. They then advised me to Restart the phone so that it may pick up the network. Which I did, but still no success.

    When I checked my mails, I got three responses from Nashua (I copied two people), all saying the same thing. They also said I should remove the battery and SIM and wait for up to 15min. If that doesn't work I should choose the network manually. I did all that but still no luck.

    I can send and receive texts and also incoming calls but no outgoing calls. I can however make an outgoing call to MTN Call Centre (+2783173), however, these guys are unable to assist me cause I'm on Nashua. They keep on saying I should call Nashua.

    0 Votes
  • Jo
    Jooklen Jul 13, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I submitted an insurance claim for a lost phone via fax as stipulated by Nashua Mobile. I made a follow up call after about 2 hours to enquire about the turn around times for finalising the claim. I spoke to one Nathaniel who insisted that the fax was not received. I explained to him that I have a fax transmission report confirming that the fax went through. I re-sent the fax, this time via email to Nathaniel. I wanted to know if there is any way in which the claim could be expedited. Nathaniel tells me that I am free to go to any Branch and get a SIM swap. I explain to him that an active SIM card in the absence of a phone is futile. It still does not solve my not having a phone. I get told that the claim will be attended to within 72 hours! This is absurd. While I understand that there are numerous claims, I find the feedback quite disgusting. The inconvenience is astounding.

    0 Votes
  • Di
    Dikiro Jul 13, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Firstly i would like to thank Selwyn S for his effort to assist me in this matter. But i'm still waiting on the Nokia E63 that i was suppose to have received a week ago. This is an utter disgrace!! Please dont advertise phones if you have a problem with stock!!! If you respond to this i would like answers or even better, that my phone is on it's way... And once again... thank you Selwyn S i know it's not your fault!!!

    0 Votes
  • Lo
    Losingsence Jul 13, 2016
    This comment was posted by
    a verified customer
    Verified customer

    My Cellphone was stolen. Do the right thing and blacklist it. According to J Johnson my Nashua Mobile sim card was not in the phone so he cant blacklist. I went to Nashua Mobile in Potch and they checked the system. According to the system the card was in the phone since March 2008. I have used the same sim card since 1998. This proves that I dont get my phone stolen every now and then. Called Nashua again and insisted on speaking to a manager. Al of a sudden I was put through to Mr Johnson. He supplied me with a number to blacklist the phone. BAD SERVICE, but we as consumers must pay up and shut up. After all - Nashua logo says it all. Saving you time, saving you money, putting you first. SORRY - it is - *** your time, wasting your money and keeping you on hold!!!

    After 11 years of giving money to Nashua and receiving bad service I will make it a personal mission to steer people clear of doing business with this rotten company!

    0 Votes
  • Re
    Reon Smith Jul 13, 2016
    This comment was posted by
    a verified customer
    Verified customer

    My phone was blocked and the reason was due to non - payment, i followed up with Nashua who says my account was last paid in January 2012 but i have till May, when i tried to get hold of Madoda he didn't return my calls or he is always unavailable. I have sent the proof of payments but with no response. He didn't not even send me statements even though the email address is correct on the account

    0 Votes
  • Jj
    J J Otto Jul 13, 2016

    The stalkers cellphone number is [protected]

    0 Votes
  • Af
    Affodle Jul 13, 2016
    This comment was posted by
    a verified customer
    Verified customer

    We got a switch board system through Itec and there rep discussed 2 contracts for premicells that they will get from Nashua mobile.

    The first month we got a bill for the contract which we only had for a day or two but they billed us for the whole month. Itec paid that invoice in full

    The second month we queried the invoice amount because it is much more than original discussed with us. Itec came out and set the premicells differently on the system.

    After about month 3 struggling with Itec the rep resign and we spoke to the area manager then we discovered that Itec does not deal with Nashua mobile (so they say).

    We contact Nashua mobile and they emailed the signed contract to us. No where on the contract we signed it and not even our handwriting, and not the contract that was original discussed with us. They Itec rep was delivered with 2 cellphones (not premicells) and a vouchers of R7000.

    We phoned Nashua mobile so many times they never come back to us and have a no care attitude. They bill us every month and we stop using the premicells since the day we discover this dilemma. They must stop the contract it is not ours and we never received any phones or vouchers.

    0 Votes
  • Pi
    Pisllers Jul 13, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I made the mistake of signing a contract with Nashua Mobile and porting my services from MTN to Nashua.- a move that I regret!!! It took 4.5 weeks from signature of contract (4 Feb 2010) to receipt of my new phone. These 4.5 weeks were filled with empty promises, reasons for delays were given that didn't make sense and can't be proved and blatant ignorance of progress requests.

    I was quite suprised to see that Nashua Mobile's advertising slogan is: 'Saving you time. Saving you money. Putting you first'.

    That has definitely not been the case in my situation!!!

    0 Votes
  • Ro
    Roertz Jul 13, 2016
    This comment was posted by
    a verified customer
    Verified customer

    My wife did an upgrade at Nashua mobile to a higher level contract. After receiving the phone, it did not work. It was returned and my wife was told that it would be replaced by a new phone. She waited nearly 2 weeks with no reply from Nashua and when she enquire they couldn't tell her when she will receive the phone. To make a long story short, I cancelled the contract and told Nashua to reverse the contract back to the old existing contract. When I received my account I saw that they did charge me for the new contract. I lodge a complaint on Nashua's web site and with customer service but with no response. Only after e-mailing the MD, someone from customer service contacted me via e-mail. After telling him to reverse the contract, I was told that the new contract was already migrated and can only be reversed after 3 months. In the mean time I have to pay for a contract that was cancelled. This is the worst service ever received from such a big company. Will never again do business with them.

    0 Votes
  • Ab
    abdul karriem Jul 13, 2016

    I used to be a MTN customer and changed over to nashua when I was called wit a wonderful deal they had! I had not problems with them in the beginning but since going to them with my upgrade I have had nothing but endless problems. I renewed with them in november 2012, and while upgrading via the telephone I was given the option of a blackberry and BIS was part of the contract as was told via the telephone application. At that time the different BIS packages was not public knowledge and all we knew was that R60 BIS was added to our phone bill and gave you the unlimited internet access and the ability to use social media for only R60. I never had a problem with them from that time up until March 2013 when the new BIS packages became know to the public, I now no longer could sit on the internet without reaching my limit within a half an hour. I have phoned nasha mobile about this and believe it or not their customer service line is not free and u spend 20 minutes to half an hour waiting for them to assist you with anything! Once I got hold of someone I was then told that I had the R25 bbm social activated on my line and not the R60 BIS as was told over the phone and I now could not change it, the only way they could do it was to add another R25 BIS to the phone. I however still get softlocked every single month even though I increased my monthly limit to accomodate for the extra BIS. I have dealt with these people 4 or 5 time in order to make things right but to no avail. On the 1st of may my debit order came off as usual, my phone was taken off softlock but never gave me the opportunity of even using the BIS cause it did not kick in as yet, I made two phone calls for the day and I was softlocked again! Highly impossible as I have a R150 monthly call limit set on my phone and under no circumstances did I even use the internet or bbm for the day as my phone never went into a state of activating BIS at all! I am disgusted at how these people are constantly robbing me and I can't even phone them as they take forever to answer their phone and do not have the free customer service lines like MTN or vodacom. Please assist me in nailing this people for the injustice the are doing to people and robbing people blindly. My contact info is [protected]

    0 Votes
  • Xa
    Xander Nortje Jul 13, 2016

    GOOD DAY

    MY CELL PHONE CONTRACT AT NASHUA MOBILE (CELL NO: [protected])...
    MY ID: [protected]
    NASHUA MOBILE CALLED ME AND SED I CAN UPGRADE MY CONTRACT WITH THEM.
    I WENT TO NASHUA MOBILE APPLIED FOR DIE UPGRAD... I WAITED FOR 3WEEKS TO RECIVE THE PHONE BUT NOTHING HAPPEND. I THEN TOLD NASHUA MOBILE TZN/POLOKANE (DENYS) TO CANCEL THE UPGRAD I WANT TO TERMENAT MY CONTRACT FROM NASHUA MOBILE. HE SAID ITS FINE HE WIL CANCEL IT FOR ME... i WENT TO NASHUA MOBILE TZANEEN BRANCH THEY STATED THAT MY UPGRADE WAS TERMINATED BUT MY CONTRACT WENT FROM A TOP UP 100-00 TO A TOP UP 200-00. I DID NOT APLY FOR THIS AND THIS NEEDS TO GET SORTED OUT SOON. ITS BEEN OVER 3MONTHES NOW AND I HAVENT RECIVED A CALL OR ANY UPDATE ON THE PROSES. THIS IS COSTING ME MONY AS I WANTED TO CANCEL MY CONTRACT WITH NASHUA MOBILE... PLEASE ADVIS TO WHAT MY STEPS SHOULD BE.

    XANDER NORTJE

    0 Votes
  • Jj
    J J Otto Jul 13, 2016

    I have the same problem. They let me know that I am due for an upgrade AFTER I stopped my contract. I informed them that my contract had been stopped ± 30 September and the lady there told me that it will be stopped on 15 October 2011, I should not worry because they do not stop it immediaely. After the 15th October 2011, I went thee again. The lady at the shop told me that it had not been stopped and the lady worked there did not do there job she will stop it. Two weeks ago I went to the shop again. I wanted to report a problem with my Vodacom phone that I got a few years ago (BECAUSE OF BAD SIGNAL OF MTN - that's why I got the Vodacom phone!). There was only 1 person in the shop - Michael. I asked if he could help me with my phone. He put my number in the computer and hmm and aahh. A guy came in with deliveries of (new phones?). After the guy left Michael started to check each and every phone and details on each box while I asked him about my broken phone and contract not stopped because of the negligance of the lady worked there previously ... but Michael did not even look at me, just carry on as if in a trance. I left the shop, turn around and said to him: "You don't want to help me - Why, because I would like to know. I tried to check my airtime etc on the phone that I wanted to stop but the answering machine tells me that I did not RICA - I am the same person of my Vodacom contract and my Internet contract (modem) I also battle to use my internet. I cannot see how I can carry on with this frustration ... There is a stalker, sending me the most terrible messages since 3 weeks ago. I tried got PI's to check on the number and according to them that phone had not been registered for RICA. How can that phone call and carry on bothering people without registered but I am STUCKED OVER THE NEW YEAR'S WEEKEND and it seems as if NASHUA don't care at all. HELP

    0 Votes
  • Hi
    Higger21 Jul 13, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I dont know where to actually start. but mainly that i have had a problem with my billing from Nashua almost EVERY month for over two years. to the Point that i have been dealing directly with Feroz in the MD's office. getting bills in excess of R4000.00 for Data, and being told that i was one of 37, 000 clients of MTN who had been billed incorrectly since September last year. and i had been billed up to R17 MB in some instances.

    today i have been softlocked on both my accounts one a 750 and the other a BlackBerry top up. only to be told that i have to pay up. then i get put on hold for the longest time only to be cut off. Feroz and some person named Sanjay that i do not know seem to have decided to play ***.

    i am extremely dissapointed in the overall service i have recieved from Nashua... i am now stuck with no mobile access and i would have expected someone to call me back to try and resolve this., but feroz is not even replying to email.

    this is unacceptable service... i could go on with issue after issue but there is seriously not enough space here, fortuantely i have every email sent over the last two years between my self and Nashua...

    0 Votes
  • Mi
    MichC Feb 13, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I would like to bring to your attention that I am currently one very disappointed client, despite giving Nashua the chance to rectify it.
    I have been in contact with Hilton, regarding my Blackberry Torch which I sent in about two weeks ago.
    The service that I have received from Nashua to date is shocking.
    I requested that they please replace this refurbished Phone I have sent in, with a new one. As per my rights under the new consumer act, I am entitled to a new cell phone since I am paying for it.
    I was shunted from pillar to post regarding replacement of the phone with Nashua telling me that they do not hold the warranty of the devices - Despite having my Contract with Nashua and not Vodacom Directly.
    I have had to call numerous times just to find out what is happening with my phone.

    Today I fetch my "Brand new phone" and it doesn't even come in a sealed box and my old battery is in the new phone - Shocking!

    I am still waiting to hear how they are going to "Compensate" me for the loss of business etc I have incurred as well as replace this "non Refurbished" phone with the new one that I am paying for.
    Its shocking how big corporate companies walk all over their Customers.


    Nashua Replaces my phone with another refurbished unit, and Voilà! the same problems - and still no resolution.

    Pathetic.

    0 Votes
  • Li
    Lize Badenhorst Nov 02, 2011

    I have a contract with Nashua Mobile and has been a client for more than 10 years. I got an upgrade this year in February - Samsung Wave. I had the phone 3 months when it started giving trouble. I handed it in for repairs and the phone was gone for about 2-3 weeks. When I got the phone back and all seemed fine. 3 weeks later the phone acted up again and I took it back in for repairs. This time the phone was in for 6 weeks. I got it back after 6 weeks and when i tested it the same day after receiving it back, it was faulty again. I took it back the same day. Up to today it has now been 10 weeks since I had the phone. I wanted a replacement. The Technical manager also suggested replacement. Today I got a message that the phone has been repaired. I do not want this phone anymore as it has been in for repairs as long as I have had it in my possession. I want to cancel this contract with Nashua Mobile and I want another service supplier, because service is clearly of no importance to these people. I actually have two contracts and I want to cancel both. Please advise me

    0 Votes
  • Ah
    ahmed awer Aug 21, 2011

    I've been ripped off by nashua mobile as when I took out my contract I was LIED to as they tod me I would get 200 free minutes but instead its R200 airtime. Also they LIED and said that downloading from the internet is free as I have a blackberry and is free from all networks but they charge me for this. I only found out 2 months after paying. I've been conned into this contract. If I knew all of this it would have changed my buying decision. And guess what after all I didn't even sign a contract. Just had my phone delivered to me n started paying monthly. There was no voice recorded contract either. What else are they capable off.

    0 Votes
  • Ko
    kogdin Aug 14, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Nashua Mobile deleted vital information off my phone AFTER agreeing in WRITING to back it up first and the paper work says they did, but it’s gone. Initial reaction from nashua mobile – speak to the hand – response to my lawyer: blah blag – I hired a Rights Empowerment Consultant who pushed right to the top, finally yes we were wrong here is a PETTY compensation offer – I refused it – told well then toughies take it or leave it and that was from the CEO’s office. So if the boss acts like that you can only wonder. Well Im not stopping until Nashua Mobile properly make right.

    0 Votes
  • Gw
    G Wessels Aug 10, 2011

    I have sent my usb modem, that is on contract with Nashua mobile, twice in for repairs.Both times it was returned not working.The first time it was sent in in April and the second time in July 2011. The second time it was said it would be replaced but was never. Please see attached copies of E-Mails sent. I eventually went and bought a new modem. No response till today...

    Comments

    0 Votes
  • La
    Lammetjie Aug 02, 2011

    My contract with Nashua mobile was renewed October 2010 ([protected]) The headphone did not work the first time when I wanted to use it and the agent in Tzaneen said that it was not covered by the guarantee. The "free gift" GPS did not work either and it is with Nashua mobile near Durbanville since January 2011. It was given back with broken display ofter a long time and when it came back it was dead and later when I got it back, it did not switch on, the last time it did not save routes. It is still with them to this day. I want to cancel my contract, but they would not unless I pay a penalty.
    The other contract phone, [protected], get incorrect accounts. They are charging me for BIS, which is part of the contract and that is after they over charged me from October or November 2010 on this phone on the old contract. I went to their office in durban rd near Durbanville twice for this issue and they promiced to call me back. they never did. I logged a request via e-mail to cal me, but to no avail.
    Please help me to get the contract cancelled as I cannot go on paying for a none existing service.

    0 Votes
  • We
    Wernich Jun 28, 2011

    I had the same issue when trying to cancell finished contracts. I cancelled it on the 8th and was told to give a full calender month notice. This meant 58 days notice. Seems totaly unfair to me especially since they "automatically" place you on a month to month contract when it comes to the end of it's term.

    0 Votes
  • We
    Wernich Jun 28, 2011

    I have been lied to deceived and plainly ignored while trying to sort out an account issue that started back in September 2010. When asked to speak to a manger after more than 4 months of non replied e-mails and phone calls I was put through to Sandile who claimed to be Eugene Govender’s manager. After issues again I now find out he's a credit controller just like Eugene. Sandile had come to an agreement with me to sort out their mess and after 2 months he claimed I didn't confirm. I have proof that the agreement was agreed to by both parties as I kept all correspondence with them because I know them to be the most dishonest company I've ever dealt with. Now they simply ignore my phone calls and e-mails. The only advice I can give is stay away from them. I've been with them since 1999 and hold a few accounts with them. This is not the first time I’ve had this amount of issues with them, but is surely will be the last.

    0 Votes
  • Eb
    E Bekker May 11, 2011

    My Contract phone Nokia N97 is Faulty from the time I recieved the phone it is been send back 7 times and still I have no phone And I feel that
    Nashau is obligated to make sure I have a phone as I have a Contract with them:
    Deal ID : [protected]/04/2010 Tokkie Henderson
    [protected]/06/2010 Bennie Fourie
    [protected]/09/2010 Khuliswa Bomoyi
    [protected]/01/2011 Tokkie Henderson
    [protected]/02/2011 Bennie Fourie
    [protected]/03/2011 Bennie Fourie
    [protected]/05/2011 Bennie Fourie
    As you can see all the times the phone is been send back, Nashau Mokopane just don't care they blame it on Nokia. What can I do to get my phone

    0 Votes
  • Tr
    TribalDutch Mar 15, 2011

    Despite my contract running it's full term. (i.e. past 24 months) I still have to give a full months notice if I want to move to another service provider with my current number. I find that totally unfair and should surely be against the newly ratified Consumer Protection act. I don't want the service any more and they force me to go one another month with them.

    It's just a form a protection for their revenue while milking the consumer of more money when we are not satisfied with the service. I want out. NOW!

    0 Votes
  • Mu
    Muklan Feb 09, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I got a new phone from nashua mobile in january and in february it stopped charging. i booked it in on the 20th of february at the sunnypark branch, they did not have a loan unit. Their policy is that they will return the phone in 30 working days which is grossly unfair already. Now the 30 working days have lapsed without any update. when call them all i get is the phone is still with repairs. No update on what's being done.I went to the store twice already and still don't have a loan unit.

    0 Votes
  • Pr
    Pruune Feb 06, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I took out a family top up for my children in November (two additional contracts). With the contract they got the Nashua comes with music and the brochure advertised speakers. After signing the contract I was told that The Glen had no stock of speakers but they would call me once they had received new stock. Repeatedly I have gone in or called the store to be told that there is a problem and they are sorting it out. Two weeks ago I was told that there was a problem with the special and the time I took out the contract - no speakers for me. I then explained that the reason we took this contract over extending my existing contract was for the speakers. Prayer than said he would talk to his manager and come back to me. Yesterday when confronting Prayer as to lack of response he said that he had not done anything about it and would not be doing anything as he was busy with stock and had been for a month. He also said that he had passed on my numerous messages for the manager Francois to phone (as they do not give out the managers number) but todate no phone call. The service has been shocking, once Nashua have you 'contracted' in there is no such thing as customer serivce!

    0 Votes
  • Ni
    Niasak Feb 03, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I received a call on my work phone from Autopage offering me a cellphone contract yesteday.. It was obvious that the agent had my latest Nashua Mobile statement in front of him as he was able to tell me how much my last bill came to and how much I would be 'saving' by having a contract with both Nashua and Autopage. To put it simply, I don't appreciate you giving my details to people who are going to phone and irritate me.. This is not what I signed up for when I got my contract with you, all I asked of you was a phone and an MTN cellphone contract. Other 'services' are not required. I've also received calls from Cell C since signing up with you guys and the agent confirmed that he got my details from my current contract- you guys! Don't you already make enough money by ripping us off with high charges, do you really need to sell our details to other companies as well???!!!

    0 Votes
  • Ch
    c hantell coetzee Jan 23, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I had a cellphone contract with nashua mobile [protected]. November 2009 i became unemployed, i made arrangements to settle the account as soon as i got new employment. June 2010 i contacted Nashua branch in Rustenburg to get the settlement account. Once i settled the account i faxed through the proof of payment to Rustenburg.

    Believing i am out of debt i recently applied for motor finance, only to be shocked to find out i have been put on ITC for the exact amount i have settled in June 2010.

    A week ago i e-mailed trough to nashua a SAPS stamped with still no response.
    please is it possible to give me some advice or help on how to get some reaction from nashua mobile.

    Kind Regards
    Chantell Coetzee.

    0 Votes
  • Of
    Oflen Jan 18, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Once again you have cut me off even though I have paid. I don't understand what the problem is or is it that you just don't like me?

    I got a call on Monday 8th March from Eugene G who explained that my payment had not gone through. I checked and he was correct so immediately made payment via eft and sent confirmation to [Hidden Email] as instructed and he informed me that everything would be fine.

    Yesterday evening to my dismay I was smsed by you informing me that my service had been suspended.

    Please can we sort this out as soon as possible.

    0 Votes
  • Us
    Ushakov Jan 18, 2011
    This comment was posted by
    a verified customer
    Verified customer

    In the last week of December 2009 I signed a contract at Nashua Mobile West Rand Crossing for a 3G contract and a modem. I received the package, and tried to install it on my PC. After numerous attempts had failed, I tested the modem on my wifes PC, and it worked fine. I them took the modem back and explained that the modem was not compatible with my PC. I was told that they would send the device in for repairs. Two weeks later i was called and told that it was repaired, I reluctantly collected the device and retried to load it on my PC and once again failed. I took the device back to the store and spoke to a lady named Brenda, I explained again that it was not compatible with my PC. Once again I was told that they would send the device in, . On receiving the device again, I was told that they tested it and it works fine. When I returned it again they sent a technician out who confirmed that it wasn't compatible with my PC, he told me that he would call and come out again with a different modem. Two weeks later having not received a different modem, I took my entire package back to Brenda and told her to cancel the contract as it has not been fulfilled. It is March and no response.

    0 Votes
  • Go
    Goopta Jan 10, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I did not receive my itemised bill for calls made in January. This is usually emailed to me monthly (and I am billed for it.) I requested (via the 'contact me' service on the website) the itemised statement and was sent the wrong one. After pointing out (via email) the error I was sent garbage information. After saying (again via email to the same person) I cannot use the garbage information sent I was ignored. Subsequent follow up emails to the same person were also ignored. I made another 'contact me' request which was ignored. I made yet another 'contact me' request and finally received a response (automated, but hey at least it was something) ... saying the request had been completed, but in reality nothing had been done!

    0 Votes
  • Co
    Cooagain Oct 13, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I'm complaining on behalf of my son. We opened a new contract with Nasha Mobile & settled for the Nokia 5800 contract. My son only had the phone for 1 month when it started giving problems. The memory card switiching off, does not read the memory card & always reads memory full. It doesn't always open the photo galary.

    We handed the phone in on the 07 Sep.2009, received the phone on the 23 September, with the same problem, returned it immediately. Received the phone on the 6 October & again had to return immediately with the same issue . Received the phone on the 5 November, could not believe it, but the same problem & had to resent the phone in for repairs. I was told by the call centre that I cannot get a new phone, I will have to send the phone in for repairs everytime because the 7 day period is over. I asked if I could refer this to someone with higher authority but was informed that it's not possible. I'm really dissapointed & cannot explain the frustration, but yes, I still have to pay the monthly installment with no phone. Will we never have a phone again, but pay the contract. This is so sad that we are all ripped of by providers...

    0 Votes
  • Su
    susannah 3 Sep 23, 2010

    I have the same story, sort of. They also over charged me a few months, no explantions, nobody getting back to you as to why so high!! then I cancelled my credit card and stopped the debit orders. All of a sudden they can phone you. This is going on since Dec last year. They just refuse to cancell the contract, and I refuse to pay for a service I do not recieve.

    0 Votes
  • Fi
    Firedim Sep 23, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Tues 6th Oct 2009 i applied for a cellphone contract via their online website. Received a ref number (144171). On the website it also requires you to draw up and send through additional personal information to be faxed back to their call centre number: [protected]. This was done around 2pm on the 6th. No response was received from the company an entire day, the 7th.

    Today the 8th, from around 9am ive been calling the sales call centre number: [protected] begin_of_the_skype_highlighting [protected] end_of_the_skype_highlighting repeatedly. It is now 1pm and ive stil not gotten through. I spoke to and heard the voices of 5 different people but ive got no where with this application. I was told to speak to a Julian Green but the 3 times i got through to him he could not hear me, yet the previous persons on the same call could hear me. I gave one gentlemen my ref number, he told me abt Julian, could he not give this ref to Julian so he would know im trying to call in? Julain cant hear me so i go on hold or whatever it is and eventually it sends to me a mailbox option to leave a voice message. I HAVE ALREADY filled in the 'Get us to call You CONTACT FORM' (144396) & still no one responds not even get a call back or an email.

    0 Votes
  • Bu
    Burmer Sep 15, 2010
    This comment was posted by
    a verified customer
    Verified customer

    On Monday 28-09-09 at 12 30 pm I phoned Nashua call centre to ask whether they could phone my daughter as her phone would not work...it was NOT soft-locked...she has paid BUT every time a new month starts her phone will not work...A lady answered and asked whether she could help!!! This lady is NATASHA MOODLEY who proceeded to tell me that she would not phone my daughter as this is not what she is able to do. When I told her that this problem occurred EVERY month she said she could not do it. I was astounded as this IS Nashuas problem. I told her I had been in 4 armed robberies in ONE MONTH and this made me fear for my daughters safety if she had no access to her cellphone. She said there was nothing she could do. I then said I hoped she was never put into a similar position as it showed a total lack of compassion to deny help. I asked for her name (probably about 20 to 30 times) she refused to give it to me and talked NON-STOP so I was unable to get a word in!! I then screamed at her to get her to just keep quiet and give me her name!!! She put me on hold for approx 20 miNs and then cut me off. NATASHA YOU LACK PEOPLE SKILLS AND SHOULD NOT HOLD THE POSITION YOU HOLD!!

    0 Votes
  • Ba
    Bandrell Sep 13, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I had a really bad experiences and contract with Nashua for 2 years which finally ended in June 08. (My bill was about R500 per month and I hardly MADE OUTGOING CALLS) I was determined to change SP's however a person at Nashua convinced me to stay and helped me to choose the phone that would best suite my needs and a contract to suite my usage so that there are no hidden or escalating costs.

    Basically I would pay a little more for the contract, but that included extra free minutes and sms bundle. Hence I WAS TOLD I should EXPECT TO spend on average R650 + R59 + R110 per month = R820 per month.

    My first bill never arrived however R 1, 175.41 was debited from my bank account on 2009-08-05. I called the branch several times and left messages, sent emails asking for a statement to explain my high account. I was eventually sent an abrupt email back with a bill with no breakdown as to the phone usage. I called head office several times asking for a supervisor as still no-one could explain these high fees. The supervisor never got back to me.

    I called the branch again, expressing my concern that it was almost time for the next month’s bill and the problem hadn't been sorted.

    0 Votes

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