Naqaa Arab Medicaldelay of delivery


Dear Sirs,

AWB # [protected]
this shipment was sent bey FedEx from Florida, to Aramex office in NY
received in NY October 16th .
the shipment is still at your facilities in NY,
local office here informed us its registered in NY as unknown although they have called the office in NY to follow up and move the shipment .
our question here
is this a service expected from a company like Aramex ?
why is the customer the last priority for you ?
we need answers please .

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