Naples Boat WorksBoat repair service to avoid in Naples

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a verified customer
Verified customer

If you live or visit Naples, FL and need serious boat repairwork done, you should know about our experience with Naples Boat Works there. Our boat had a serious leak and we left it in the hands of Naples Boat Works who tried for a week to repair the leak before we had to leave FL to return home. At the sea trial, the boat was leaking WORSE than it had been prior to their repairs but since we had to leave town and they had already had a week's experience with the situation, we left the boat for them to rework the repairs. We were forced to pay in full approximately $3300 for the work they had done that did not resolve the problem. When we returned on March 28 to reclaim the boat, the following issues arose that will prevent us from EVER doing business with these folks again:

1. The bill for the "real" repair (which apparently WAS the real repair, as our boat appears not to be taking on any water now) was about $4200; when my husband complained that the first repair had been undertaken without our having been told what any marine professional would have known about there being essentially ZERO chance of that repair resolving the problem, that NBW should split the price of the first repair and give us about $1600 credit toward the current repair, but they steadfastly refused, saying they had already invested about ten hours of labor at $80/hour that they had not charged us for;
2. In order to take the boat out for sea trial to validate that the repair had indeed resolved the problem, we were FORCED to sign an acceptance of the work, or NBW would retain the boat...WHAT PROFESSIONAL WOULD INSIST ON AN ACCEPTANCE SIGNATURE AS A CONDITION OF GETTING TO DO A SEA TRIAL ON THE WORK?????????????
3. As a "side" issue, we asked NBW to look into an odor in the boat that was coming from the marine head; we were presented with an invoice for $640 for eight house of labor. For this amount of time and money, NBW concluded that a) they could not access the area of the boat that most likely housed the problem, so b) they poured a couple gallons of bleach down the head and let it sit for a week and then pumped it out...Marco Island Marina's staff had essentially done this same thing for us at no additional charge beyond our slip rental, and yet NBW wanted us to believe they worked eight hours doing this...when we complained to NBW, and even two other local marine experts voiced their views that the situation was being badly handled, NBW refused to make the slightest concession.


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