Menu
Nail Palace Customer Service Phone, Email, Contacts

Nail Palace
reviews & complaints

www.nailpalace.com.sg
www.nailpalace.com.sg

Learn how the rating is calculated

3.9 77 Reviews

Nail Palace Complaints Summary

54 Resolved
23 Unresolved
Our verdict: You can expect a very good level of service from Nail Palace. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
Claimed
Nail Palace has claimed their business profile
Get notifications about new complaints and reviews of Nail Palace. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

Nail Palace reviews & complaints 77

Sort by:

Newest Nail Palace reviews & complaints

ComplaintsBoard
A
12:10 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Nail Palace has left an official reply on this complaint.

Nail Palace Fungal treatment

Honestly this fungal treatment is [censored] I paid $357 for a fungal treatment that applies a little bit of medicine and wrapped around aluminium foil. I studied pharmaceutical science and I know my anti-fungal medications and a simple medication won't even go up to $300 I can do it at home at less than $50. I came in for a simple pedicure they had so much of add ons and hard sell and I paid a ridiculous price for a damn nail treatment. I think this is just really annoying because they hard sell non stop to you and sometimes it's quite hard to even reject. I hope this blows up because nail palace really need to know that they are not supposed to be charging ridiculously high prices
The outlet I went to was Nex at Serangoon and my nail stylist was Jacqueline

Read full review of Nail Palace
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
12:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Nail Palace has left an official reply on this complaint.

Nail Palace Unpleasant experience

Hi team. I visited your bugis outlet yesterday (4.8.2020) and I had an extremely unpleasant experience with your staff.

Here are some pointers that I would like to raise up

1) I wanted to fix a nail that was chipped off. Your staff then proceeded to ask me to do a classic treatment for my nails (mani and pedi) @ $38, which I felt like it was unnecessary because it was 1 nail and I was running late for my next appointment.

2) I emphasized that I was in a rush but she told me that it was a simple process and it will be completed within 30 minutes.

3) I then agreed to the 30 mins treatment, but just when I sat down, she started to pressurize me by selling me all sorts of package when I told her that I'm not interested. She started upselling me to do a session and commented that the dead skin on my foot cannot be removed without that so called "treatment" which cost $388. I once again emphasized that I am not interested.

4) I told her that I'm in a rush again because I was catching a movie at 9.30pm but she still insisted that I should do it or I can even do half a leg.
I was confused to her "half leg" suggestion, is this a common practice in your salon? To suggest clients to do it even when they do not have the time?

5) She then continued to sell me this additional $30 worth of treatment (?) for my classic pedi treatment which I gave in eventually because I just wanted to be over and done with this staff of yours. In all honesty, I did the treatment under duress.

6) I thought she would finally stop selling me the treatments and can start to do the classic mani to remove dead skin for me. But she did not stop here. She still kept asking me to buy a manicure package. And I told her that I was not interested as I do not buy any packages, it was a personal preference.
But your staff countered and asked me to buy for my friends instead. I was loss for words with how your salon is pushing for sales.

7) I told her again and again and again that I wasn't interested in whatever packages that she is trying to sell and she actually asked me to buy coupons/vouchers so my friends and family. I thought I made it clear that I was not interested and I was in a rush to catch a movie but she just ignored my words.

8) In the end, I paid $80 over for a treatment that is supposed to be $38.

This is totally unacceptable from a customer's point of view. I clearly emphasized that I was not interested in any packages and that I was rushing for time. I think it reflects very badly on your company to have your staff go through ridiculous means just to get sales and generate revenue for the company.

Read full review of Nail Palace and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
G
G
GSidhu
, SG
Aug 07, 2020 11:31 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Minlou
Do complain to CASE as their business practices And unethical methods will never end even after numerous complaints from unhappy customers. Do read Facebook, CNN and CASE articles in Nail Palace.
I was in a similar position on 22 July. I was forced to buy the package as the pressure was so intense. I complained to their HQ demanding a full refund but they gave me a standard reply that they will educate their staff And that they were not able to refund me and I can share my credits with friends And family.
I do not even want to step into their outlets.
I filed a complaint with CASE And they are investigating.
I hope that others will not get caught in similar incidents.

ComplaintsBoard
G
6:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Nail Palace has left an official reply on this complaint.

Nail Palace Unethical business practices

I visited the AMK Hub branch for the promotional offer of $38 for classic mani n pedi on 22 July 2020 at 5pm. I confirmed the price with the staff. She then asked whether I wanted to put a tablet of $10 in the water to soften my feet as they were dry. I said ok. I chatted with her as I did not want to sound unfriendly. Later I realised it was just their tactic to gather information about you so that they can hard sell you their products.
Before I went to Nail Palace I did not read any reviews or googled them online. I had never encountered such issues with other salons previously and boy was I in for a shock. It was my biggest mistake.
Two nail Technicians Vivian and Leven mentioned that I have fungal and corn on my feet and if left untreated will be very serious. They showed me photos of horrific nail problems and kept on talking to convince me. They talked non stop taking turns. I of course was shocked as so far the nail salons I have visited have never told me that. I came for a relaxing time as my feet were tired but I had to put up with this.
They quoted $388 for fungal and $288 for corn treatment. I was hesitant as the prices were very very high. I said I will think about it. They mentioned that I can use my credit card with sell zero free interest. They were not giving up and kept on pressuring me. They kept on looking at their manager and talking amongst themselves in Mandarin. They then mentioned that today promotion it will be reduced to $188. This became back and forth and each time I said I will think about it, they will show their displeasure. They kept on scribbling on pieces of paper - I should have asked for a price list.
I gave in and said I will do today one time only at the price of $571 which included classic mani and pedi, tablet, fungal treatment and corn treatment. I said ok I will do this one time and if satisfied I will come back again.
Then they started again saying that this price is when I signed up for a 6 month package meaning during the above 6 times. The total would be $3426. I said no I cannot afford.
Showing displeasure Vivian walked off and told Leven something in Mandarin. Leven continued taking to me saying that if not done the condition will get worse showing more before and after photos. I said I need to think and read about it. She then started taking about her family and I too shared about my family - showing my family photo. As I thought the matter was closed as I have said no. Little did I know that these were their sales tactics to put a customer at ease and then harass them again.
Vivian came back with a different proposition she said that her manager is willing to offer the package at a lower price at $488 x 6 = $2928. I said no. She kept on badgering me and mentioned that It is cheaper to take the package as I will be paying $571 today. I said no I will need to think about it.
She then said that she cannot give it the $571 price and it will cost $671 for one time today. I said ok as I had enough.
Leven started on the fungal treatment and started taking about her family in Kedah. I realised that nothing much was being done as she was just cleaning my nails and it does not seem like anything special was done. She then inspected my feet and said that I had corn at least 5 on one feet and two I think on another feet. She took photos to show me and talked about her customers who had similar problems.
After the fungal treatment - just seemed like cleaning my cuticles, before she mentioned that it was deep cleaning. I have visited other salons and know what deep cleaning is. She said that to take out the corns need to do crack heel treatment to soften feet in not no point doing the corn treatment. I said ok as I wanted it to be done fast to get out from there.
I keep on asking her if all the corns will be removed and she said yes. I believed her. Vivian then mentioned that since I find the package expensive - she will reduce to 5 sessions and it will be cheaper and I can pay by credit card. She scribbled on a piece of paper and took out her calculator. I just smiled and said I will think about it.
The heel treatment and corn treatment began. It was almost 7.20pm. My feet were wrapped up and they both left. Leven did one feet and I asked her to show me the corn but she did not. I don't think that any corns were removed.
Another girl Jocelyn came to do my manicure. A nice girl who did not hard sell anything to me. But I find that the manicure was very basic not like what I experienced in other salons.
Halfway through the manicure, Vivian came to do my other feet and to talk about that she understood my situation and to make it cheaper for me I just pay for a package of that just concentrated on my fungal issues and quoted me $1440. They mentioned in state of paying $671 for one session I just top up additional $769 for 5 sessions. I was hesitant but after much pressure as it was nearing 8pm I relented and they both left me alone after that. Vivian then came back and said to pay for two corn treatment at $776 and they will throw in another session free. I said no. At that time Leven has already gone home.

The manicure was done but the feet treatment was still on going. Jocelyn then gave me a feedback form to fill up - I filled up with good reviews as I did not want any backlash or other pressure from them. I filled it up And handed it back. She brought in the NETS Machine and I paid using my debit card. I was really unhappy but to get them off my backs I was forced into buying the package. I asked her for a breakdown and she mentioned it will be given to me. I was asked to make another appointment. I had no intention of coming back to this branch and just mentioned a random date 21 Aug at 6pm.
Another girl came by and mentioned that it will he worth to pay for the corn treatment at $776 and they will throw in another free session. I said no.
I was done. It was already 8.30pm and the staff was cleaning up.
At the front counter it was made to sign the feedback form and receipt and another form - I think it was a non refundable policy form. No copies were given to me except the invoice. I asked if I could go to another branch, they said yes I can.
Leven WhatsApp me photos of my before and after feet.
I even asked why the place was empty as I did not see any other customers. I left feeling cheated and cursed myself for wasting my money. I came back home and goggled and was shocked to see only bad reviews and CASE warning and even CNA article on errant beauty salons and Nail Palace is even one of them. I went to Facebook And bad reviews about them as well. I realised that I was cheated and customers who shared were in similar plight as me - even exact incidents that happen to them. Why isn't this place closed due to many complaints and bad reviews?
The next day I WhatsApp Leven And told her to send me the price list as I believe that I am over charged. Vivian then replied that to explain better I should come down and she will explain to me. Told her that I want to make a complaint and want a refund. She said that to make a complaint n refund I would need to come down. I told her is there any online form I can fill up as I know they are going to force and pressurised me again if I go down there.
I sent a lengthy email to their HQ on 23 July 2020.
I then WhatsApp the main WhatsApp line today 24 July 2020 And said that I would want to make a complaint and a refund. I gave the person my invoice number and date and time of visit. They replied that a office staff will call me. I waited and at 3.46 I called the HQ. A lady Ms Chong answered and I told her my complaint. She said that she has receive my email and will investigate and will get back to me. I told her I want a refund. I told her to look at the CCTV cameras. She mentioned that she will reply to me by email by Tuesday. I said ok.
I hope that it will be a warning to others not to patronise their branches and not to give in to their tactics. It was indeed a tortuous experience.
I went in to relax and come out with lots of stress.
I just want a refund back. I will also lodge a complaint with CASE. Hope that they will take action so that others will not have to go through what I went through. The money was for my son university fees that why I feel the heartbreak as I never expected this to happen.

Read full review of Nail Palace
Update by GSidhu
Aug 07, 2020 11:33 am EDT

After 4 Aug I did not receive any email from your Company. The only email I received was on 27 July citing the standard reply that you are sorry And will re-educate your staff.
I do not want to step into outlet again And demand a full refund.
Awaiting your reply.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
C
2:52 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Nail Palace has left an official reply on this complaint.

Nail Palace Unethical behaviour and charges @ nex outlet

Date: 15 July 2020

I called the NEX outlet to inform on my mum's demise in Mandarin (considering that this will be to their benefit of understanding), therefore seeking for a change of package (pedicure for my mum) into my manicure. Firstly, the staff who answered the phone did not listen carefully and asked why my mum does not want to continue with the package. I once again told her that she has passed away and is unable to continue with it.

They suggested for it to be converted into credit which I approve of. However, when asked in detail, I was told that I will be deducted off the "Ala Carte Pricing" for that 1 session that was used. The remainder will then be converted into cash for me instead. Their Store Manager called me back and repeated that this is company's policy.

Untactful, unethical and definitely a very disappointing nail palour (I refer only to this outlet because I have had wonderful encounters at AMK).

I have sought for their Head of Customer Service in the HQ to call me back. I hope that I can see some hope to that.

Read full review of Nail Palace
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
P
12:53 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Nail Palace has left an official reply on this complaint.

Nail Palace Unethical selling tactics

I visited the Nail Palace outlet at Clementi in the early of March 2020. My intention was only to do the manicure & pedicure. The nail technician told me my feet condition was very bad and need to do treatment to remove my dead skin. The treatment cost was extremely high as it cost me $388 for a treatment for about 20 mins! The nail technician failed to tell me clearly the cost beforehand and I only knew it when they tell me the charges for that day was $700 plus! The worst thing was everything was scribble in a piece of paper and after that they started to use their tactics to sell their package! The services given to me on that day was as below:
1. foot treatment to remove dead skin (the cost was not stated in the NP's website)
2. pill for foot bath
3. manicure & pedicure (gelish)
They told me in order to save the $700 plus I must sign on their package (15 sessions). Total cost for 15 sessions will be $5820 (before gst) with $388 per sessions. I told them I don't wish to sign on the package and then they offer me another package with lesser sessions, from 15sessions to 10sessions and finally to 6 sessions. They were so forceful and pushy and end up I was signed 6 sessions under high pressure and unwillingness. The sessions cost me $2490.96! After that, they did not give up and continue to pursue me to add on 2 more sessions to make up to 8 sessions! I turn down their offer as I really don't feel comfortable with their approach. They did not give me the receipt initially but only the appointment card and they call me the next day to collect the receipt.
Recently I saw the review online and the news from CNN and I just noticed that Nail palace have received many negative feedbacks especially on the unethical selling tactics. I have consulted CASE, and I being told to raise the complaint. I decided to ask for refund as I don't feel comfortable to continue the service package at Nail palace as they are not honest and there are too many hidden charges! The feet treatment fees charged to me was not able to be found in Nail Palace website!
Please get back to me with regards to my refund before I proceed to take legal actions.
My invoice number is 0062107, I visited Clementi outlet on 4th Mar 2020.

Read full review of Nail Palace
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
Z
3:10 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Nail Palace has left an official reply on this complaint.

Nail Palace hard selling

I went to yewtee outlet for soaked off polish on 9/2/2020. one of the staff eileen served me and she keep hard selling me to sign the membership package. I told her I not interested but she still continues do so. during payment, she did asked the manager out and hard sell again but I not agree. they hold my card during payment and indirectly forcing me to sign it. I have no choice because I was in rush (they knew I was in rush during my soaked off service as well). is this the correct way to treat your customer? I did told them I am not interested and I dont even need this at all. the package that they forcing me to sign is nail mask for 6 times. I want my money back.

Read full review of Nail Palace and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
M
M
Muhammad Royyan Bin Nur Alam Shah
, US
Aug 30, 2021 6:37 pm EDT

Nail Palace Yew Tee...hard selling..already took such a damn expensive package..still force to add on ..

ComplaintsBoard
K
6:29 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Replied
Nail Palace has left an official reply on this complaint.

Nail Palace hard selling and unethical tactics

Went to the Parkway Parade outlet on 21 January 2020 for a gelish manicure and pedicure. The hard selling tactics by 3 manicurists and their manager were horrible. I ended up signing some package that included fungi treatments. Truly regret my decision to succumb. Should have just walked away from the outlet when they started to hard sell. One of the manicurists even used her pregnancy to soften my stance. I felt truly coerced into it and do not wish to continue the package. After reading all these complaints, I realised I am not alone in this experience. On one hand, I have to go back to utilise my package but on the other hand I feel so uncomfortable and won't be able to relax when I am there - knowing that they will be badgering me to sign a package. I would like a refund of the remaining package.

Read full review of Nail Palace
Update by KM2405
Feb 14, 2020 2:12 am EST

Nothing resolved except for the standard apology given to all that complained. Have asked for 50% refund ( which is way less than what I deserve to get back) but I truly do not want to go back to this place for any of their services.

Update by KM2405
Jan 30, 2020 4:50 am EST

Hi there

I have sent an email to you yesterday as well. But will send again.

Hide full review
ComplaintsBoard
W
7:42 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Nail Palace has left an official reply on this complaint.

Nail Palace I am complaining about the service and price

I went in to Nail Palace and plan to do a pedicure service to scrub away the dry skin on the foot but after seated down the services staff keep telling me my foot is so dry and my foot condition is so serious. if i don't proceed with a high end full treatment it will eventually get worst and may end up crack and bleed. The staff keep giving me pressure and made me so stressfully and keep hard selling how go the treatment and keep showing disgusting photo's and forced me to take up the treatment. They told me the treatment cost $280 but in the end they are charging extra cost on the scrub which is not included in the so call treatment and end up paying total $320.
At the end of the I feel so cheating with their service and i swear i will not return again

Read full review of Nail Palace
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
J
1:01 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Nail Palace has left an official reply on this complaint.

Nail Palace manicure & pedicure services

I have been with Nail Palace for years, and without fail your manicurist is so "enthusiastic" to sell me or upgrade my packages even though I still have ample left. That's the reason why I'm "stuck", I couldn't terminate or just leave it as it costs thousands of dollars for the packages !
Even though I still have packages there, I had stopped visiting the CcK outlet since Jan 19 for fear of facing your hardcore sales team however I went again recently 21/12/19 as I think I should clear the packages instead of letting gone to waste.
I was wrong again! Like other complaints you had in your review same type of strategy used - dry feet, hard skin, etc . End up I need to pay $1990 instead of one try of $598.
I'm very unhappy with your services, I'm there to treat and pamper myself not to feel stress up and victimized by your sales team. If I need anything I will ask, don't need to tell me what to do. I know what I want and need!
To addon, even though with so many branches, it is not as per what your staff told me, can visit any branch. It come with a price !you staff at other branch want to sell my stuff! for what !I'm already customer of another branch! An example,
I visited on one occasions to Tiong Bahru branch for soak off services which is in my package, it's only a soak off request, the manager there too try to persuade me to buy stuff. After I turned down, it a wish washy job done! What service is this ?
Seriously please look into your services, that's not the way to do business.
I believe my visits or purchased are recorded in yiyr system, please validate from there.
Do not close this case till you provide me with a satisfied explanation and cancel the recent purchases and also assurance that such thing will not happen again on my next visit. I still have last 4 sessions and credit balances .
I want resolve this with a satisfactory solution.
1) cancel my purchase on 21/12/19, I will make the one time payment of $598.
2) assurance that I can clear whatever packages there and credit in a fair dealing. I don't want to be ‘cornered' to continue with you.
the purchase I did on 21/12/2019 @ CcK invoice no. 09B-0001864.
I have taken my time to write this feedback, do take this seriously.

Read full review of Nail Palace and 1 comment
Update by J.Cmp
Jan 12, 2020 11:16 pm EST

Hi
Any updates after we spoke on Friday?

Update by J.Cmp
Jan 09, 2020 7:55 am EST

Your staff called me during my lunch meeting,
I told the caller to call me back after 2pm, no one call me back since then and I have been waiting for your staff call back since 2pm.
Why did you say that you can’t reach me via phone, please validate with your staff on the facts before putting such remarks!

Update by J.Cmp
Jan 06, 2020 10:30 pm EST

Well, that’s the problem .
I already said I don’t wish to sign that package at all hence am very unwilling to sign off that clause “stating not refundable...” can you do something about this, else I would not spent time writing this !
I already stated my requirements earlier on how I want this to be resolved . Please look into it again .
Thanks & regards

Update by J.Cmp
Jan 03, 2020 10:28 am EST

Hi
Thank you for your response. I was expecting call from your CS team after I have lodged this compliant thru this platform, instead of checking with your staff, you request for information which already in your record. Did you actually put in effort to resolve each individual case ?

“As we are committed to provide customer service to the highest standard, we take this issue very seriously. Kindly forward these information including your phone number to our email at cs.nailpalace@gmail.com for our further clarification.”

I don’t see your commitment and sincerity to resolve this issue.
You are able to find my contact by putting efforts to read my message again. didn’t I provide you with my date of my visit to your outlet as well as the invoice number.
Attached here again, please trace from here!
“purchase I did on 21/12/2019 @ CcK invoice no. 09B-0001864“.

Hope to hear from you soon

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
K
K
KM2405
, SG
Jan 25, 2020 8:02 am EST
Verified customer This comment was posted by a verified customer. Learn more

Went to the Parkway Parade outlet on 21 January 2020 for a gelish manicure and pedicure. The hard selling tactics by 3 manicurists and their manager were horrible. I ended up signing some package that included several fungi treatments. Truly regret my decision to succumb. Should have just walked away from the outlet when they started to hard sell. One of the manicurists even used her pregnancy to soften my stance. I felt truly coerced into it and do not wish to continue the package. After reading all these complaints, I realised I am not alone in this experience.

ComplaintsBoard
S
1:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Nail Palace has left an official reply on this complaint.

Nail Palace hard selling

I went to the outlet in JP thinking that i can have a nice treat for myself instead i find myself forced to buy a package which cost me $2900 for 7 sessions! I seriously think that you guys should not hard sell to your customers and please respect your customer's decision on not buying your packages. It is rude to force your customers. One of your staff even requested me to pass my cc to her so that she can do the transactions for me. And me still not done with the treatment yet gave her the card with the thought of her wanting to help me settle while i finish. I was tired from work and i dont deserve all this. Yes your staffs are friendly but with an agenda. And they gave me some cosmetics saying it's complimentary but actually they already included in the bill.

Read full review of Nail Palace
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
K
10:18 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Nail Palace has left an official reply on this complaint.

Nail Palace hardcore selling

After 15 years away and returned to homeland. I am utterly shocked with how service line are hard core selling at Nail Palace at AMK Hub.

I walked in and asked for manicure and pedicure, after I was sitter amongst the most uncomfortable seat, the manicurist came. At the first look she sarcastically commented how dry my hands and feet are. The pedicurist then suggested a tablet to soak my feet to moisture them at $10 a tablet. I don't remember my feet was being soaked enough to have the effect. Then she began and hardcore selling me a feet treatment of $388 (one time 15mins) she said and on and on. When I refused the treatment, she was unhappy and I could see she was just doing a wishy washy job. Following after another Vivian lady came and start to offer a reduction at $280 now for the same treatment. I refused again and she was upset and refused to file my feet. Wat a price difference with a discount but who one show me the official price list !

Back to the manicurist who did my hands, begin with no soaking my fingers before cuticles cleaning and again same complain is dry and etc, because I refused to pay for the "special [censored] baby feet" treatment and any extra - she behaves and roughly done my nails. When comes to vanishing my nails they insist for fast dry vanish at a costs of $6ish and I said no ... guess what I Saw unhappy faces and they couldn't even wait for nails to dry and send my out.

What's wrong with these service line here ! Is this a day light robbery ! I can't believe it ... never again Nail palace - very bad business etiquette. I have been around the world having manicure and pedicures but this one is the worst ever, uncomfortable seating, no classy ambience, and overcharging for everything

Read full review of Nail Palace and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
S
S
SnowPower
, US
Feb 05, 2021 2:47 am EST

Persistent selling on high value packages!

I am a regular customer of Nail Palace outlet in the east who have been visiting the outlet on monthly basis to have my nail service done.
While I am very thankful to the personalised and warm service by the manicurists, I am constantly disturbed by the tendency of the manicurist to crack their brain out in promoting high value packages to me.

Each of their service package is already not cheap (often valued above $288-488 per session), the manicurists seem to be obligated (part of their job scope?) to sell long term 3/6/12 times packages, and push the customers to sign the packages each time I visit (without fail!). And they will team up and try to persuade you with various ways of attempts! I find my service experience there very unbearable!

I would like to ask the Nail Palace management to discontinue this type of hard selling strategies! Respect the manicurists as their normal service crews but not their salespersons. (I understand the customer packages are translated to the employees’ free service / product welfare, and not directly link to their salary / bonus!)

I decided to write this feedback in public to let the non regular customers be aware of what a visit to NP may end up, and reconsider if there is any other alternate service providers in the market.

N
N
Nail Palace
Feb 10, 2021 4:01 am EST
Replying to comment of SnowPower

Dear customer,

We are sorry that you have encountered such an unpleasant experience. We would like to sincerely thank you for the patronage of our company.

Kindly provide us with your mobile number, full name and outlet visited to cs.nailpalace@gmail.com for further clarification. Our customer service team will contact you directly via email.

Again, we highly appreciate your feedback as it will assist us in making our best attempt to regaining your confidence in our company. Thank you.

ComplaintsBoard
J
7:24 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Nail Palace has left an official reply on this complaint.

Nail Palace manicure and pedicure

I have a pedicure package a few years back. I went there and was sold sole treatment package in Jan 2019.It was about 2400 for 8 sessions!
It took me 9 months to brave myself to go there again. Now they sold me package for legs and hands! Told them repeatedly no and they keep on hard sell!
Wish me good luck as I have 6 more sessions!
Please be warned

Read full review of Nail Palace
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
D
7:31 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Nail Palace has left an official reply on this complaint.

Nail Palace forced signed package

I want to raised up my disappointed, anger, feel cheated & stressful. All Malaysian including manager very hard sell & forced me signed package. In Feb19, came to do manicure & pedicure, both of them starting chit chat wt you & make more comfortable & relax when do services. They will told me that "your nails & toe very dry need to do treatments like scrub, wax, need put some their best sellers medicine to softener both nails & toes. They will asked me to try 1st time, see the results. So I think that no harm to try. And also asking the trial payment. They will provided original price, initially I accepted to pay to 1st trial. Who know after finished both nails & toes. They started will hard sell to me the sign the package, say that this package suits for your sensitive somemore this price for promotion price & worth it if sign up. I told me that I don't want sign up & I told me I will pay 1st trial only. But they faced turn & starting eye contact wt their manager. After that their talk to me & try to persuade me to sign & will get additional free service, so that I no choice & signed the package.
In May19, I think that I signed new package in 3 months ago shouldn't force me sign package, who know I feel cheated & very stressful . This round they say my foot skin. very dry & ask me try their best sellers mask & wax to smooth my foots skin. That day my foot really dry & no harm to try. I also ask trial payment & accepted to pay. They also told me that my toe got fungals need to put medicine to softener my toe & to clear fungals at my toe. I feel that both of them start eye contact & want me to sign the package again. Nearly to finish soon, they starting hard sell to me again and the package I affordable to sign up. They will prepare agreement/invoice indicates package without price to let me sign. I also ask & confirm wt them that this amount will be pay right? They don't answer my question. They requested me give them credit card for make payment, luckily my credit card can't accept the payment then they show me the actual price which I signed package. I really feel cheated & anger that I asked them again this amount will be pay, initially they don't answer & they told me that ‘just now my colleague which do pedicure told me & somemore explain two times. I say got meh, I knew that you showed me in paper only this amount who know the agreement/invoice showed that double price which agreed. I raise up my voice then thier manager try to explain to me & day that this is mother day promotion price & got 2 new outlets opening, so their boss agreed to provide this kind of promotion to loyalty customers. I don't have enough $$ to pay this package, I want to pay trial payment only but they don't want force me very hard & allow me to pay installments. This is not I not enough to pay but I really happy at the time, feel cheated & stressful, I complain them that every time go do manicure & pedicure, they will force to sign up package. Somemore they not really sincerely. I hope that you all be careful when sign nail package.

Read full review of Nail Palace
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
T
3:54 am EDT

Nail Palace manicure

Had a terrible experience. Not one moment the woman shut-up her mouth. So much of hard selling. Kept trying to force me to sign up for the package. I chose a color and she decided it would not suit me. She asked me to choose another one. I still wanted the shade I chose but she decided to apply the one she thought would look good at me. When paying with the credit card, she was not ready to just pay for this session. She kept saying take the whole package. I just ran off after paying in fear she will follow me for the package. I am relieved I got my credit card back, I feared she would swipe for an amount to match the package.

Never seen such a salon. Horrible would be a mild adjective to describe the experience. Oh and the manicure... Well it has chipped on my second day itself. On the very first day I could see gaps on the sides and bottom.

Read full review of Nail Palace
View 0 more photos
Hide full review
ComplaintsBoard
S
1:18 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Nail Palace hard sell

I regret the day I went to do a simple mani pedi here. Ever since then every time I go they hard sell me to buy this or that package. It is really very stressful. They will not take no for an answer and will simply keep pressuring You until you buy something. Most recently I was faced with 6 Therapists at the same time all insisting to me that I must buy some nail fungal treatment even when I kept saying no they just kept talking to me throughout the whole time Of my session and just insisting I must buy the treatment despite my protests. I really feel very stressed but I have no choice but to continue going due to the numerous packages I have been pressurised into signing. I really hate this place.

Read full review of Nail Palace
Hide full review
ComplaintsBoard
G
10:47 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Nail Palace has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Nail Palace - nail services/beauty salon

I've encountered the unethical selling tactics in this salon. I visited Nail Palace at Yew Tee Point to remove of Gel Nails and I was being coerced by the Sales Consultant-her name Kitty and the Manger into committing the Nail Service Package. I felt that their pricing was in transparency and dishonest and too many hidden charges. Kitty failed to explain in...

View 0 more photos
Read full review of Nail Palace and 23 comments
ComplaintsBoard
B
5:44 am EST

Nail Palace Lost my job...

I came to Nail Palace in order to make a manicure. The woman promised to finish in 30 minutes but actually it took about two hours. I missed meeting in the place I work because of this incident. The worst thing is that now I have this manicure, but have no money to pay for it as I am fired.

Read full review of Nail Palace and 2 comments
Hide full review
2 comments
Add a comment
J
J
Jesse Xxv
, US
Nov 23, 2019 1:30 pm EST

Okay, let me tell you all straight. I had enough.
Dear nail Palace, I will pay for my following packages which costs me like 1600?! For 10 times. Chaos to a student like me. I'm only 18 and this is the amount I'm paying. Please reflect and teach your staff. I hope this does not happens again. Thank you.

SKOR
SKOR
Toronto, CA
Jan 04, 2013 2:21 pm EST
Verified customer This comment was posted by a verified customer. Learn more

You must have had really awful nails.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Nail Palace customer service

Phone numbers

+65 62 862 831 +65 65 552 526 More phone numbers

Website

www.nailpalace.com.sg

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Nail Palace?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Nail Palace Customer Service. Initial Nail Palace complaints should be directed to their team directly. You can find contact details for Nail Palace above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Nail Palace. Discuss the issues you have had with Nail Palace and work with their customer service team to find a resolution.