MyUS.com / Access USA Shipping
reviews and complaints

Hi everyone
I read a story here about myus from some guy whoe complaint is kinda like me so read thisthis

I was chatting with this girl and asked her some few qns (live chat) but she just magically without telling me canceled my suite account and closed the chat but I didn't ask her to do so, i tried talking to other live chat person she claimed that it was cancelled because I have multiple accounts I told her its not mine its for my brother its just same name used because he used my credit card. she said no both are mine wtf man that's how you treat a customer? Like Im trying to send my stuff from my suite which has no any unpaid or anything just clean. but she claimed the other one(my brothers one) has unpaid balance so she moved packages to that account and closed mine like really? And I paid $10 for it bro..So does she think that will make him pay? Are you kidding me? And what's a point of transferring packages from one suite another ? Will that make him pay? I told her I want my a/c back ASAP if you won't I'm gonna leave negative feedbacks but she seems careless. I'm a customer service agent too so trust me I know these type of coworkers they never willing for work now I'm so disappointed people shouldn't go with myus these days. Myus is great but the hired people are worse (guns don't kill people, people kill people)

the story from other myus customer was

All started when I was looking for an US forwarding company to buy a birthday present (a projector) which was only available to americans consumers.
Alright so after few times I decide to deal with MyUs as they had a Times Magazine's article and an A+ as BBB Rating.

So I join their service with the "Premium Subscription" ($27 USD) and add a request for the object I want to order...
First surprise: you have to verify your account with a random amount taken from your bank account. This process took 48 hours (while I was already late) and is precised nowhere (neither in the F.A.Q. nor in the Compliance Policy).
So after waiting 2 days, I finally have this amount and can verify my account.

http://s2.noelshack.com/old/up/creditagricole-831af04448.png

Ouf! Will I finally be able to purchase the product? No way!
Even if while the request was in the "pending" status I have been promised that it'll get processed as soon as I will verify my account, it finally changes to the "cancelled" status without receiving any mail.
Huh... It's probably a mistake, let's check that with the live chat support.

]http://s2.noelshack.com/old/up/sing_-310b2ec760.png
http://s2.noelshack.com/old/up/sing2_-03f3016541.png

please note that I had to wait few minutes between each answers)

So let's recapitulate: after wasting me more than 2 days, MyUs closed my account for "fraudulent activities" -while I am pure as the driven snow-, "hunged up" on me and had hell of nerve to insinuate that I AM the fraudster even though I correctly paid the subscription fees, had to deal with unexpected security measures and waited quietly.

Please note that I have been told that I'd get refunded all the fees but they only refunded me $24 USD over the $27 USD:

http://s2.noelshack.com/old/up/creditagricole2-ec90395c42.png

Just an advice: run away from them

I went to the website www.myusa.com and ordered different things from the shops. But the seller deliver only to US cities, and other customers receive phone number and address where the seller delivered your order. I ordered some stuff and received the phone number and address. I called several times, but no one replied. Later the phone was blocked. The customer services team was useless. Crap. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?

Beware of MyUS - hidden cost in shipping overcharge

MyUS is overcharging on shipping cost! Did you notice that they like to compare themselves with competition, but they never compare the apples with apples?

Their USPS is twice as much expensive than retail postal rates.
Their DHL service is more expensive than other companies shipping methods.

They always pretend like giving you special discount and writing positive comments about their own business. Just check the online reviews to see how their employees are giving ridiculous examples of MyUS low pricing.

Do not get burned by these scammers. If you don't use your account you will get charged by INACTIVITY fee. No other company is doing that!

If you complain they will close your account and charge you full retail prices (2-3 times more expensive) just to ship your packages out!

That's why you see people afraid to write about their experience with MyUS

I really regret trusting MyUS. I have several package and there’s ALWAYS a mistakes in each package! and what most ridicilous answer I ever had is that such mistakes is COMMON in MyUS! What a very bad services, , I email the cs and the cs manager and they said that they have make an adjusment to my package. But what I get is same mistakes repeated, again and again! Please rethink a million times before using their services. I think an expensive cost is not a problem if you get an excellent service. But surely NOT from MyUS.

Not only is the company being sued by the Attorney General on a civil level, but hopefully they will be criminally prosecuted for extortion, grand larceny for illegal real estate dealings at their clients' expense, as well as elder abuse regarding their elder clients who were in fact led to believe that within 60 days from the date of signing on the dotted line and producing a deposit, that they would be provided with an attorney that they had no possible resources to do so. They willfully, maliciously, and intentionally defrauded hundreds of people out of millions of dollars, all the while keeping the money moving so that it would not be traceable.

They unlawfully and intentionally held the first month's "legal services fees" as pure profit with no intention to even attempt to have the matter assigned to counsel (which under the law since they are not licensed by the Bar Association to act as an attorney referral service they could not anyway). They forced clients to agree to have their accounts "ACH'd" for payments, then subsequently obtained their account numbers to further commit fraud by directly debiting these people's accounts.

The depth of their unlawful actions is beyond what many, other than those who had the misfortune of bring tricked into working for them, knew. They preyed on the desparate and took their money and their homes. Each officer (Pulvino, Barker, Sandison, Soutar, Fleetwood, and Burns) should all have their assets seized, their bank accounts seized, their cars and the spoils of their deceipt taken and used as settlement funds. Barker, Pulvino and Sandison need to go to prison.

I joined www.myus.com and ordered some car parts. A couple of days before the shipment arrived I got an email stating that they might have sent me baby formula by mistake. The formula arrived a week ago, and I am still battling to get an answer as to when and if I will get the goods I paid for. I would think twice before using them again.

I have just received my shipment from Access USA and in the shipment a dress from Neiman Marcus has gone missing. It was included in my invoice, it was also taken off my record but the dress and the receipt is not in the shipment.

This is not the first time that they have messed up my shipment. They have once lost an item from Nordstrom, and have also sent a Gas Analyzer to me which is not mine. I don't even know what it does. I have sent an email to Access USA demanding them to find the dress. Hope I get a decent response this time.