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3.3 137 Reviews

MyUS.com / Access USA Shipping Complaints Summary

79 Resolved
58 Unresolved
Our verdict: While MyUS.com / Access USA Shipping has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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MyUS.com / Access USA Shipping reviews & complaints 137

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3:45 am EDT
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MyUS.com / Access USA Shipping Item lost / stolen when repacked

I ordered a hard to find second hand nappy backpack from a seller in the us. The seller sent the back with removable backpack straps attached, change pad and brand new messenger strap inside the main compartment. Myus re packers overzealously decided to remove the backpack straps and put them in a front pocket (why?) and have removed and either stolen or lost the messenger strap from the main compartment. There was no sticker on the box saying who had packed it (which is unusual). This comes in top of lengthy delays and excessive processing times leading to hefty storage fees which are difficult to get waived. This is the last straw for me - I won't be using MyUS again and will be warning others not to. I'm unlikely to find a replacement matching strap. Not good enough.

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Elliot Alderson
, US
Jan 11, 2021 7:20 pm EST

I wish I knew about this and others that have written very similar issues occurring to me with My US, it is crazy I have trusted them with 400 more dollars of value .. and yes... it is crazy. I am gonna bring justice with a restraining order on them if the things get not solved immediately.

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10:47 pm EST

MyUS.com / Access USA Shipping Missing items

STE 468-362.

In the last year, you MyUs has lost/misplaced 4 packages...2 in one month. I am beyond fed up with their services. A refund does not help because I now i am being held hostage by your company to recover my loss. Messages to customer care are no longer answered and that is unacceptable! It had been over 2 weeks and I am still waiting.

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6:32 am EDT
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MyUS.com / Access USA Shipping Package received & signed by myus.com and then nothing.

Hello,

i bought a "FM3 - Amp Modeler / Multi-FX / Floor" from 'Fractal Audio Store' (this a a small form electronic multi-effect guitar floor pedal) at 1000$,

shipped to myus.com with UPS delivered 1Z33X39V4291248473 to 'Toni' my.us usual staff member.

Item received by myus.com on 08/14/2020 with proof of delivery and after that, nothing done.

And after that nothing.
My item might have been lost/stolen/stored somewhere...
Where is it? and can myus.com investigate & let me know.

myus.com customer id is:
Andron Eric
[protected]@andronus.com
4283 Express Lane
Suite 3346-805
Sarasota, FL 34249
PH: [protected]

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MyUS.com / Access USA Shipping Getting frustrated with their services.

I am a customer of myus for over 10 years now and during that period have introduced a lot of customers to them. I have been using their services to shop from the US stores for myself, family and friends.
However, in August of 2020 I seem to be getting frustrated with their services.
My packages that were delivered to them are missing in their warehouse, messages are not responded to and as for the chat service, you will never get connected.
As at today 31st August, I have 3 shipping request with them and none has been acted upon. The first request was made on the 17th of August. One their website it is indicated that they are processing ship requests in 4 days but when you eventually chat with any of their representatives to complain or ask why the ship request is delayed, they will tell you that now they process the ship request between 5 and 10 days.

Everyone seem to have their own rules and regulation. I am so fed up with trying to reach them as that is not possible. We are all aware of the COVID- 19 situation but as customers we buy things because we need them and cannot be waiting endlessly to receive them.

I would appreciate if my packages that got missing at the myus warehouse is replaced. This is a shirt I bought for my husband. I am really so disappointed. It is not a small package that should just go missing like that. I have sent several messages on this issue but has not received any response. I really need an urgent reponse.

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11:53 am EDT
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MyUS.com / Access USA Shipping Shipping

They lost/stole multiple items. And then failed to ship the remaining items. Despite my repeated questions, they never acknowledged that items were missing or offered any explanation. They did not offer any shipping date for the remaining items. I guess because they had no intention of fulfilling their contractual obligations. Their customer service is an oxymoron. They just lie and lie and lie.

Useless criminal enterprise.

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11:21 pm EDT
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MyUS.com / Access USA Shipping Items not present on my inbox

i have items with the proof of delivery on july 06 and they dont record on my inbox, also they dont answer to several mails and querys on their chat system already pass the information to the people on the chat they supposed to reslve but notihng, i have concern because its not a cheap item that has become loose and they dont stand up for the service

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3:18 pm EDT
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MyUS.com / Access USA Shipping Product not shipped

I have had a very expensive item sitting there for over a week. No progress. "item is under review".
There is no way to reach them directly. I've submitted 3 "tickets" with zero reply. No one answers the phone and the "chat" function on their website is never available. I REALLY wish I had read their reviews before I used their service. I now have to file a claim with my credit card company for fraud.
I have a strong feeling this is a scam service.

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5:19 pm EDT
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MyUS.com / Access USA Shipping Product

Hello ! This is really stressful for my side .. I was communicating with them just well .. They gave me my suite number & even later I had to download the app .. I have their app .. since they received my parcel from USPS . I have been sending them tons of email, Facebook & even calling them .. they are not responding .. please I'll appreciate help here ! Thanks very much

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MyUS.com / Access USA Shipping Non delivery of ipad cover to my india address

MYUS ACCESS received one IPAD cover from Lebanon TN US vide tracking number [protected] on 15.06.20 (receiver name Mr.Rlarranga).
This item to be sent by MYUS on my India address Jharneshwar Pancholee, H.No.2, St.No.1, New Sunder Nagar, Mundia Kanaln, Ludhiana-141015 (Punjab) India. but they have not sent so far.

From 15th June, 20 to 6th July, 20, I have sent series of emails to them on [protected]@myus.com and [protected]@email.myus.com but neither received emails replies not item so far.

I addition to above i call on their office no. [protected] but nobody attend my and leave voice message but no response is received only received computerised reply in single tune case assigned no. so and so etc

Kindly request MYUS to despatch this item to my india address without any further delay.

Scanned copy of POD is attached

Jharneshar Pancholee

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MyUS.com / Access USA Shipping International Shipping

A valuable package was sent to Myus.com 1 week ago through Fedex.
It was received and signed by them. Since 6 days, they refused to tell me where the package is.

When they receive a package they normally check the price or value of the item for custom purposes. It appears that in the process of the determining the price, if they found a very valuable one, they keep it for themselves and then tell you that it is lost.

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2:31 am EST
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MyUS.com / Access USA Shipping stole my package

They received my package with the tracking number 9405508205497006570824 on USPS, but they say the can't locate it and I have to wait.
PayPal, eBay, USPS and the seller all confirmed that my package was delivered to MyUS. As you can see on the photo attached USPS shows it was delivered. I also lost my case of eBay and PayPal as they confirmed it was delivered to MyUS on January 16, 2020.
Please help.
I am so DISAPPOINTED.

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Update by roumyessa
Feb 19, 2020 6:49 am EST

Thank you so much for all people in MyUS. They resolved my problem.
They are really professional.
MyUS will always be my favorite shipping company.
Thanks again.

Update by roumyessa
Feb 15, 2020 4:24 am EST

Still waiting for MyUS to resolve my problem!

Update by roumyessa
Feb 10, 2020 3:26 pm EST

Thanks for your reply.
But I did contact them many times with all the information and proofs that prove my package was delivered to them. But I am still waiting for their action to compensate me.
As you see PayPal, eBay, USPS and the seller all confirmed that my package was delivered to MyUS. So please help and resolve my problem if you really value one of your customers.

.

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11:53 am EST
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MyUS.com / Access USA Shipping parcel hasn’t been shipped for 10 days now and no satisfactory response from myus. con

i purchased an item from ebay through myus.com app and that item delivered at their warehouse on 6 Jan 20 and today is 17 jan 20 my parcel is in queue for 4 days now and no moment of my parcel yet. Im very disappointed on their service and today on 17 jan 20 they deducted 7.5$ without any intimation or reason. ive mailed them so many times and no positive response.

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5:52 am EST
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MyUS.com / Access USA Shipping historical ex-military helmet from the vietnam war mis-classified as restricted item.

I was notified by MyUs.com staff member joe, that my 50 year old pilots helmet which was destined for a museum in Australia was on the USA restricted military item list. I own a law firm so checked the legislation out to see what joe was referring to and found he/she had mis-identified the part number which related to ballistic helmets. I explained this in great detail and asked to speak to a lawyer for MyUs which was refused. I was told my item would be destroyed.

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MyUS.com / Access USA Shipping acer nitro 5 amd ryzen 5

Hello, I would like a full refund. I just read that since the laptop battery is ion... That means you wouldn't ship it out.
I need my money back please thank you. Also please be specific as possible about what exactly you won't ship.
If you send a laptop without the battery then what good does that do than you guys eating our money away?
Once again. I request for full refund.

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Update by Bbunnn
Nov 25, 2019 5:38 am EST

They charge for unnecessary stuff. Seriously... 4.77€ just to CONFIRM a credit card? That never happen to ANY NORMAL online shops.

Update by Bbunnn
Nov 23, 2019 2:33 pm EST

I am willing to wait for now. I will update and see if it can even be shipped.

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MyUS.com / Access USA Shipping shipping

My shipment never was deliver to me, was stock at custom in Portugal because some foods
I pay MyUs 130.41 FedEx maybe I should have check on policy about foods but MyUS never try to partly refund me after I open a claim on PayPal was closed on MyUS favor. Okay but since I did ask them expressly not to have the package return to them, they did agreed I have a email to prove it, they still since try 4 times to withdraw 130.41$ in PayPal for return shipping and harassing me non stop with emails to pay past due 130.41$
They close my account before my package could be deliver not to be responsable. I ask them true to close my premium membership not my account.
Good trick from them because they did reopen it few days after to get money on the return who was never return to them. Still send me emails non stop on past due account. I file a fraud report on them and expressly ask PayPal to check about again unauthorized payment.
Never use this company it's not cheaper that USPS not much and they don't care if you get your delivery or not, they pocket the money and say " very sorry for the inconvenience" plus they try to get more on return package even if you say NO.

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Update by Mariechantal
Oct 22, 2019 4:02 pm EDT

I know I did understand the package was never send back so it was no use to send non stop email to ask and ask for the money. Seem today it’s fix because my account are close and I will not get emails again from you, just make sure of it, thank You

Email received today I hope everything are closed for good.

Hello Chantal,

As the account is now closed, you will no longer received these emails. Also, we verified the status of the paypal dispute, and the account no longer shows a balance.

Kind Regards,

Ryan
MyUS.com

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MyUS.com / Access USA Shipping my account was cancelled with no reason after they received my package

This is my first time of using their service. A friend sent me a package to my suite and the package was received by them two days ago and I wanted to login to check if they've logded the package in my suit all I got was account can't be found. I went on to chat with their customer service live and they told me my account was cancelled. No emails was sent yet and no reason whatsoever. I'm a Nigerian I believe they're doing that because of racism or so but for two days now i don't know what's going on and how I'm gonna get my package.

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MyUS.com / Access USA Shipping shipping seeds of strongylodon macrobotrys

I wanted to import some seeds of the plant strongylodon macrobotrys. I asked my country's food and wares authority beforehand whether import was allowed. They say that seeds don't need a certificate. However, now that I ordered the seeds and they have arrived at myus, they won't ship them to me. They say I do need a certificate.

I have explained them several times now that I don't need a certificate. They keep giving me the same short answer and they won't even inquire at the customs. I think this is a very short-sighted attitude.

The seller won't do refunds but I'm going to send back the seeds to him anyway. It would be a shame if they get destroyed. Too bad I have to pay myus 7 dollars for that.

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Update by Nauticalmarshfrog
Sep 26, 2019 8:28 pm EDT

I had the package removed and asked to close down the account, to prevent any unexpected charges.

They cooperated nicely with that.

Update by Nauticalmarshfrog
Sep 25, 2019 2:05 am EDT

myus.com might have taken their info from the Phytosanitary Export Database (PExD). However, they won't tell how they know that I need a phytosanitary certificate. Whenever I show them the documents, they don't even try to prove them wrong.

I've explained to their customer service in a message why I don't believe them and that I won't use their service anymore. They're silent now.

They still have the seeds, but there's no point shipping them now if they have already germinated. They didn't get any of my money though. :)

Update by Nauticalmarshfrog
Sep 22, 2019 4:36 am EDT

I've now read on the EU trade helpdesk that specified (thus not all) plant products require a health certificate. It also mentions that it's the member states' responsibility to implement legislation.

Thus they're not very clear about it.

Update by Nauticalmarshfrog
Sep 21, 2019 8:45 pm EDT

OK, the customs are not completely clear about what they mean with phytosanitary products. They mention it as plants, flowers, fruit and vegetables. Not clear whether that includes seeds. But for details, they refer to the dutch food and wares authority, who explicitly excludes seeds. However, their website is only in dutch, not english. I don't know whether myus.com has interpreters.

I see now why the customs forwarded me to the food and wares authority and why those people told me the seeds could be imported without a certificate.

Update by Nauticalmarshfrog
Sep 21, 2019 7:25 pm EDT

Correction: not for plants, but for "phytosanitary products" I'll dig further.

Update by Nauticalmarshfrog
Sep 21, 2019 7:21 pm EDT

https://www.belastingdienst.nl/wps/wcm/connect/bldcontenten/belastingdienst/individuals/abroad_and_customs/restricted_prohibited_import_export/plants_flowers_fruit_vegetables/

Here on the other hand, they say plant products need a phytosanitary certificate. But it doesn't go into detail about it and it mentions fruit and leaves, but not seeds. It again refers to the dutch food and wares authority for more information.

Update by Nauticalmarshfrog
Sep 21, 2019 5:52 pm EDT

I have been checking some things myself. Here's what I found:

For plant products, the dutch customs website refers to the dutch food and wares authority. That authority has this list:
https://www.nvwa.nl/onderwerpen/import-planten-groenten-fruit-plantaardige-producten/documenten/export/fytosanitair/voorschriften/algemeen/certificaat-en-inspectieplichtige-producten-bij-import

It shows all the certificate-required products. Rule number one states "all live plants except seeds". So seeds are excluded by that rule.

All the other rules apply to specific species. Strongylodon macrobotrys is not on this list, nor are its upper taxa.

So if the seed is not on that list, it can't be certificate-required can it? If you declare strongylodon macrobotrys seeds at the dutch customs, they would need to verify the species, but they would not need a certificate.

Update by Nauticalmarshfrog
Sep 17, 2019 12:26 pm EDT

OK I had a thought. I might be blaming the wrong people, because I have no idea what's going on right now. But that's because the people from myus tell me very little, despite their politeness.

However, if my country's customs have misinformed me about their OWN policy then it's their fault, not myus'. But right now I have no more idea what's true and what's not. I guess time will tell.

But I will leave this review here anyway so that other people are warned not to make the same mistake.

Update by Nauticalmarshfrog
Sep 14, 2019 4:32 am EDT

I've also checked myus' FAQ and it says nothing about seeds needing a certificate by default.

Resolved

The food and wares authority has extended their list on their website. It now says the product needs a certificate. It might have been an adjustment to a mistake, but I don't care anymore. Botanists have started selling the plant in the European Union now, so I can get it more easily. I'm sorry for asking so many questions and being so much trouble.

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Charlene Monahan
, US
Sep 17, 2019 9:02 am EDT

Our website does list that some seeds also may require documentation when the items are being imported so we need to supply this information. You can find our information on seeds here https://www.myus.com/faq/#/faq/problem-merchandise/Can-you-export-agricultural-Items-like-plants, -see

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Nauticalmarshfrog
, MV
Sep 18, 2019 3:23 am EDT

It says: We are unable to export agricultural items IF a phytosanitary certificate must be provided by the shipper to import the product.

Whether that condition applies here is the point of debate. Unfortunately their employee, who is said to be the expert on this area, won't tell much about this.

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nauticalmarshfog _
, US
Sep 18, 2019 4:02 am EDT

But I guess I should have contacted myus.com beforehand also. Not just my country's customs.

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Charlene Monahan
, US
Sep 17, 2019 8:57 am EDT

We do apologize for the issue you are facing. Our compliance team is currently reviewing this issue. They have been trained for US customs purposes which is why certain documentation may be requested as the shipment will be processed through US customs before being shipped. We will make sure to resolve this issue as quickly as possible. As for the fee if needed we can waive this.

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6:52 pm EDT

MyUS.com / Access USA Shipping shipping preferences

Did blunder using their so called cheap mail forwarding services, yes they are cheap but in performance not in cost unfortunately, for shopping of 176$ from amazon, then paying them approximately 200$ for shipping for same package twice and then paying 420$ for custom clearance in pakistan, so totally paid 620$ for shopping of 176$,
This all happened because they chose the courier by their own, as in my case they used FedEx as their partner in crime, despite requesting and begging them not to use FedEx because it's private courier and comes under hawkish eyes of custom duty having worst experience in past, they ignored all my requests and just sent the parcel through FedEx again which made my life hell and broke me financially and emotionally for long time, when i complaint to them, they just replied that it's my fault because i chosen to ship cheap way, in reality they give you very limited option to chose and catch you up in trape of so called cheap shipping but they will never tell you about the custom duty you have to pay at destination for their so called cheap FedEx,
Recently one of my friends received the same amazon products by usps, though it was bit expensive than FedEx but he paid just 50$ custom duty because usps uses government to government courier services and it cost you less at destination,
Myus.com will never tell you the hell of amount you have to pay at destination as custom duty which is almost double or triple of the total shopping and shipping cost most of the time, neither they will follow your advice or guide you about such things,
Customercare representatives are so illiterate that they will keep sending you copy paste replies of your queries and will try their best to make you realise that you are the one at fault!
Anyways I've cancelled my account with them and advise you to be extra cautious while dealing with them!

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Charlene Monahan
, US
Sep 10, 2019 8:58 am EDT

We do apologize for the issues you are facing. Unfortunately we are not provided any information from customs as they do not reach out to us which is why our website lists that we do not provide customs clearance. As for the carrier if you are set to the least expensive carrier then our system will automatically use the cheapest option however you can choose to ship with a specific carrier by selecting what carrier you want to ship with in your shipping preferences. We do apologize that the customs and duties were high in value. If you need any assistance please reach out to us.

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MyUS.com / Access USA Shipping lost package, never received compensation

Im posting this here because Im tired of waiting for the compensation of them losing my package.

I made my shipment request 4/11/19, several days later they still had not sent my package, and I get notified that a package that was on my suite was missing, 4/17/19 the remainder packages were sent and they told me they were still "investigating" the issue

4/30/19 I receive notice that "Package not located - Escalated for Payout". That the case has been escalated to management for payout

Well here i am still waiting, almost september hoping writing this prompts management to pay me my $310.6 that my lost package was worth.

Tired of asking for my money, they always respond in the comments, but there has been no payment nor solution.

The image is the last answer I've got 06/27/19.

Completely lost confidence in these people, Im 310.6 U$D poorer because of their imcompetence and lack of respect to the customer.

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Just received the compensation for the lost package! praise kek !

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Charlene Monahan
, US
Sep 03, 2019 1:11 pm EDT

We do apologize for the delay in compensation. This issue has been escalated to management for review. We will make sure to complete this review as soon as possible so that you can be compensated.

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MyUS.com / Access USA Shipping - account hold

I use Myus service for months and I have more than 500 package weekly, all thing was good until one day when I wan to ship my package see my package put on hold and say "Your account is on hold. We apologize for this delay. Please check back later, as this hold may be released soon. Please contact Customer Service if you require immediate assistance." So I...

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