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3.3 137 Reviews

MyUS.com / Access USA Shipping Complaints Summary

79 Resolved
58 Unresolved
Our verdict: While MyUS.com / Access USA Shipping has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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MyUS.com / Access USA Shipping reviews & complaints 137

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3:44 am EDT
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MyUS.com / Access USA Shipping myus closed my account and they don't tell me why

i have had Myus account for 4 months and in prime day i bought a lot of things
yesterday when i wanted to check my account i couldn't sign in and i am living in Dubai .when i sent a message to support they told me your account was cancel "I already received an update from our Compliance Team and unfortunately, we can no longer reactivate your account. We are really sorry about this.."
and i have 2 problems :
1- why does it close?
2- i have 100 kg parcels inside my suit number and it's cost is about 15000$ at least they should send my parcels to another us address

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Update by nimajani
Jul 24, 2019 2:32 am EDT

ok i told to your team that is no problem you made a decision to closed my account .
i sent an email for them that let me pick up my parcels by Fedex to send other places to solve this problem
or let me open new account to combine my parcels there and send them to address and then closed my account .
you told me i should return to amazon but amazon does not accept to return 15000 $
and you want to throw out my parcels that is not good you should be Trustee and keep your good cutomers

Update by nimajani
Jul 19, 2019 4:00 am EDT

and i want to add i sent an email, called them and i chatted to them but it doesn't work .
i think because i use 2 payment methods they think it is not ok but they can ask me to verify my bank account and paypal not to close it

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Charlene Monahan
, US
Jul 23, 2019 12:58 pm EDT

Unfortunately if our compliance team determines that an account is closed then we have to close the account. If you would like more assistance on this please reach out to us and we may be able to provide you with more information.

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3:35 am EDT

MyUS.com / Access USA Shipping refund of charges as part of credit cards verification process not received

Hi, I added 2 credit cards as my payment details in myUS' website. MyUS deducted USD3.10 from my Mastercard and USD2.59 from my Visa card on 12 June 2019. They told me that the refunds will be made within 48 hours. Till today, there is not a single refund.

The customer care officer called Mariah, had told me on 2 separate occasions that myUS has processed the refunds but was unable to tell me when exactly the refunds were processed. I called up my credit cards issuers and both issuers said there are no refunds pending into my cards.

Subsequently I contacted myUS again asking for documentary evidence but there has not been any reply to my email since. If indeed the refunds have been made, why was myUS unable to give me a date of those refunds and supporting documents evidencing such refunds?

Is this a fraudulent website?

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Charlene Monahan
, US
Jul 02, 2019 8:48 am EDT

We are sorry to hear that you have not received the refunds yet. Our refunds are automatically done by our system. Depending on the bank it typically takes up to 48 hours for the refund to appear however it can sometimes take 5 to 10 days. We do have provide receipts for the verification process since that is only a temporary record.

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8:31 pm EDT

MyUS.com / Access USA Shipping close account

Hi, I want to close my account and there is no place on the web site to do so.
I have been trying to buy and when I confirm my order it says that I have to introduce my address in english!
I have been charged for a service that I cannot use.
Please send a link to close my account, I do not want to pay any other fee for this service.
Thanks,
Maria Mercedes Irisarri

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Charlene Monahan
, US
Jun 18, 2019 8:58 am EDT

Hello. We are so sorry that you want to cancel. To request a cancellation of your account follow these steps: Click on My Account Settings> Membership> Cancel Account> Select the reason and then Continue. Have a nice day

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4:00 am EDT
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MyUS.com / Access USA Shipping mail fraud & theft

item that was supposedly shipped in a sealed bag in a sealed box didn't arrive and they are trying to convince me to lodge a missing item claim and make a claim against FEDEX. I have provided photos of the packaging, they are refusing to explain how the item has magically escaped from a sealed bag and a sealed box. This is a clear case of theft of the item as it was never packed in the shipment and now they are trying to get me to make a false claim for the missing item. totally lost faith in the morals of this company.

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Update by nothappymyus
May 09, 2019 8:05 am EDT

I already have and you can't explain how an item can magically escape from a sealed bag in a sealed box.

Case [protected]

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MyUS.com / Access USA Shipping my us shipping company

My US is the worst shipping company I have had to deal with so far. They have been unable to realize the simplest task to send me my package from US to Turkey on time.

A friend of mine wanted to send me baby clothes as a present and we thought this company would do it properly. It was slightly cheaper comparing to some other companies so we chose My US.

My US wanted to see the receipts of these GIFTS which were bought months ago during black friday. They didn't accept the one receipt we found and made us wait 5 days. And they said if we took longer than 5 days they would charge us more more money for "storing the items". Fortunately we were able to find all the receipts.

To make our experience an even more unforgettable one, My US decided to put the items in a box before shipping them even though they were already in a nice package. For this, they charged us 10 more USD which we didn't know we would pay.

Unlike some other companies they declare the price of the presents and we had to pay customs for our newborn baby gifts when they finally arrived after a long wait.

It has been the most frustrating experience dealing with unpractical people such as everybody working in My US. The clothes didn't make it on time and they are the most expensive gifts we ever received. We had to deal with so many obstacles they put in front of us, we were not happy to receive our package at all.

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MyUS.com / Access USA Shipping fraud

I am in the process of contacting consumer fraud attorneys in Florida to mount a class action law suit. If anyone is interested in the details to join in please contact me at usatradesea@gmail.com

I have the documentation trail for my shipment from the shipping dock of my supplier to the intermidiary which is MyUS.com and on to me in Thailand. I am an expert in the field of Import-Export logistics with 35+ years of experience. I plan to bring a fraud case against this company.

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MyUS.com / Access USA Shipping shipment from us to uae

Made the worst mistake of trying this service. I have been using another similar service since the past 6 years and because these guys have an option to combine the packages I thought of trying this out. I signed up for a trial and got my first order shipped to them. The order was from amazon and came in three packages with a total of 5 items. I select the option to ship these from myus and the shipping charge is showing as $32 (which is more than the other service I have used) but I decide to go ahead. When I land on the checkout page the cost of shipping goes from $32 to $51 and I am surprised obviously. I look at the breakup of costs and it says that they have added $18.51 as a fee for dangerous good, which is really a shock none of the items I have shopped are categorised as dangerous goods with any of the shipment companies or any retailer or even a the airport or even on myus website. Every freight company will have a list of dangerous good and I always take care to read that list before I sign up. I decide to chat with the customer service agent and get connected to someone named beryl grace. This person basically tells me that I need to check and be aware of the policy of their service before signing up and and they cannot list all the items on their website and I should be smart enough to know if my items are "dangerous goods" which they are not. I know that because I am shopping this item for the past 6 years from the us and having it shipped every freight company will have a complete list of dangerous goods but not myus because otherwise how will they get a chance to add random charges to fool the customers off extra money. How about listing the dangerous goods on your website like other companies

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6:36 pm EDT
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MyUS.com / Access USA Shipping freight forwarding thieves

I was looking into purchasing a gently used bag from a popular US website (Tradesy) that does not ship to Canada. Their website recommends MYUS so I thought it was a trustworthy website, created an account, linked my payment information in anticipation for my order. My order was reported delivered (apr 3), I waited 48 hours for them to process it and perhaps notify me its ready for shipment and yet my "mailbox" was still empty. Sent an email (apr 5) and received a response (apr 7) asking for tracking info. I sent the tracking info. They respond (Apr 9) asking for an email with the order I placed, same day I forward my invoice, they respond that they were very sorry and that it would be escalated to the higher ups... but there was no update as to what happened and where my bag went... might I add that they said I would get a response in 24 hours... over 48 hours and no response... im out approx. $820.58... no response and no accountability. So far so absolutely NO recommendations from me. Not happy and getting more unhappy by the minute.

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Update by Soup.B
Apr 23, 2019 3:09 pm EDT

Myus has looked into the issue and has found my package. It was the mistake of Tradesy and they have responded. Thanks.

Update by Soup.B
Apr 12, 2019 6:39 pm EDT

I already have if you bothered to read my complaint. No one from your office is responding to my inquiry.

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MyUS.com / Access USA Shipping return products to the sender

If you are using this company to ship your products to other countries, be really careful. I have a big trouble with them. First I tried to contact them to do not receive a product which I've bought while I already had the authorization from the supplier. However they said that they couldn't stop the process and I need to wait the product arrives at warehouse to then start the return procedures. When the product arrives, I made the solicitation strait way, I gave them all the supplier details. Even though I received an confirmation email saying that everything was all right, they send the product to me instead. They do not have a hand line for contacting, only by chat or email which make very difficult to solve any problem faster. The support team is useless, they give you lots of case number that when you try to contact them to talk about the same problem through the number that they gave you, they never know what the case number is related to. If you want to return a item, try to contact the company which is shipping your product. They are very helpful and have correct procedures. Thanks

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8:39 am EDT
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MyUS.com / Access USA Shipping credit card fraudulent transaction

Hello Everyone...Just want to Alert you guys that there is no such Company as Myus.com
They are Scamsters who are always on alert to see when you are going through their websites and they hack your Credit Card Details without even letting you know that they have Cheated you by hacking your card details.This is what happened to me on this 7th April 2019.I just received a message saying that an amount of Rs.514.75 was Spent on Card XXX But his was clearly a Fraudalent Transaction which was not even done by me...I dont know how they managed to Hack my Credit card details.But i called up my Bank and immediately had my card blocked & issue resolved.But this to alert you that this is a Fraud and Cheat Company ...So Beware & Never even go and give them any of your card details..or you will lose all your money in no time.

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MyUS.com / Access USA Shipping myus.com... packages arrived totally broken!

I have a subscription with myus since many many years.
I received a packaged totally broken (projector good only for waste). I paid clearly for extra shipping padding and full insurance.
The pack was opened by Custom but inside the package I found a US tshirt and sanitary towel fro piss dog.
Also in the past I checked that they had not well packed other material I bought from USA but this time happened a real ridicolous episode.
They said to me:
"sorry, The packaging you have described is not our standard...I do not mean for this to sound like an excuse or justification. We are very sorry that the shipment did not arrive as you expected..."
And which should be your standard to work? If the packed should really have been opened to be repacked from your company, and I PAID for this service, I should have found inside traces of plastic material or also some polystyrene balls, ehile I found only a used tshirt and towel for piss dog. For sure if they have found this inside they should have pulled off!
In the claim they opened with Fedex they DID NOT ASKED to Fedex the FULL refund shipping but only 100$, while I paid 145$ plus shipping of 108$, so I lost my money, either for Fedex shipping costs that they had not asked back for money (I have Fedex claim where they say exactly this) and for the rest, custom costs. And I know that since the tshirt is from US as the sanitary towel for dog, I am going to close definitively my account with that Myus company and going to choose another serious and professional company.
At the beginning, many years ago, this company worked well, many years ago...then year after year they did not work well and packed the material in a poor way.
THIS IS REALLY WHAT HAPPENED TO ME, SO IF YOU ARE LOOKING SOMETHING ABOUT THIS MYUS COMPANY YOU KNOW WHAT TO DO...

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MyUS.com / Access USA Shipping shipping fees, membership terms, refunding procedure

Hi

Signed up a month ago, ship 3 orders total of $25, 1st shipping estimation was $25, then they added $18.5 extra cost for (perfume) saying it needs special handling cause its dangerous goods, so the total of $44.

I issued the shipping request based on the $44 final estimation (which it doesn't worth to ship an orders cost me $25 but agreed anyway), then suddenly a bill comes to me to pay $81.5!

I talked to the CS rep. to cancel the perfume order and ship the others, but he said it's already shipped and picked up by DHL (BTW: on the website says DHL express 1-4 days delivery) but DHL sent me SMS when they picked up the shipment saying 7 days to deliver, what a misleading.

So Imagine this:

1- An orders cost me $25 from eBay (that I want to make some profit from), now I need to pay them $81 for it, it makes no sense at all as it doesn't worth it.

2- They ship the items + issuing the bill of $81.5 without my approval or my knowledge, they said to me that I submit the shipping request myself, well yes I did that but based on the estimation of $44 that shows on my account, not the $81.5, (why not show it $81.5 in the first place?!) at least I can decide whether to ship or not. I believe no one will pay $81.5 to ship cheap regular orders cost together $25.

3- They treated customers as if super trained customers that knows all myus.com policies from A to Z, they think that customers are knowing to all minor tricky details so they expect them to fully aware of all, well I doubt if their own staff know the A-Z policies in the company.

4- It was the first time ever for me using myus.com, meaning I'm totally new to them, they should be more supportive and helpful for those who just signed up for new accounts, they must be more guiding/transparent step by step to every single detail, but I believe they wanted to be blurry/unclear so new customers are falling in their hidden fees trap, yes they might won the first order but they for sure lost the client forever not mention the sound of such scams in social media.

5- Yes they give you a free trial (a month) but they already took it from other places such a none sense fees and hidden costs, by the way, many other carriers/shippers offer you free lifetime membership, so it's not that treasure giving us a month free trial.

6- They promise you the moon like when the CEO article saying the customers are everything and they totally listen to the customers...etc, well this just words in the wind, the reality is something totally different, don't believe everything you read on their website.

7- The consolidation promise to repack and shrink the weight to the minimum for free, it's all a lies, as my 3 orders came from eBay sellers separately they weight of total 2.3 lbs after consolidation came to 2.6 lbs (so separately less weight than combining in one box)! BTW I talked to eBay sellers they said the weight that myus.com saying is false, they registered overweight so you think it's heavy, imagine (a plastic flip flop slipper + a perfume bottle 100ml + a regular coffee mug) weight 2.6 lbs/1.2 kg! unless they put tons of paper wrapping and other stuff to charge more weight, and then they said we give you a free trial and free repacking and free consolidation...etc, who you are kidding here?!

8- My shipment lost (delivered to someone else by DHL), and I had a very hard time claiming my money back due to the complicated procedure of myus.com.

9- They wanted me to pay my shipping while they already got their money in full refunded by DHL, they play both sides.

10- Myus.com took a full refund from DHL and they refund me only $17 (not my full order cost $25) claiming that I started my 2nd-month membership, while I canceled the renewal and canceled the whole account with them, meaning I never used the 2nd-month membership but they still charged me! imagine a big company downgrading themselves for $7, they are so desperate to get any cash.

Bottom of the line I hate companies who have hidden agenda to practice on new customers especially those far from the US and they can't do anything, some US companies think if the customer overseas so he can't go to the legal courts.

If ever there is an internet online shopping police/FBI or some global official governments organization like Interpol that customers can report such scams and behaves and get their money back, or such an international law firm that we can raise cases against companies corruption.

Regards,

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MyUS.com / Access USA Shipping shipping

Myus Suite 4960-058
They just ripped me off from the beginning.
They write on your documents a wrong and higher parcel value so at the end you'll pay almost the same price of the parcel as custom taxes. I bought a $99 product. Then Myus entered $210 as the parcel's value and I ended up paying $90 at Italian custom. Total paid on top of a $99 product was $ 113
They guess the value
I was not aware of it
They shipped according to it
I'll sue you

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MyUS.com / Access USA Shipping fedex refuse to release the package

I shipped 3 items worth 212.86$ (including warranty replacement item 112.37$) from MyUS thru FedEx to DRC. it cost me 86.97$.
As the items arrived to the customs FedEx is demanding an invoice of 391.38$ (including duties and taxes) to deliver the items. knowing duties and taxes are 212$( which I'm willing to pay). I contacted MyUS about the high fees FedEx is asking for (179.39$) and they claim they have no part in it and they can't do nothing about and I have to pay to get the items.

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Update by Daniel Saab
Mar 23, 2019 5:39 pm EDT

Actually I did follow up with MyUS support team. They claim its not their responsibility the package was abandoned by FedEx and they can't do anything. Even if my package is insured they still don't want to file a claim with FedEx.
Summary:
- I paid $300
- FedEx refused to deliver
- MyUS can't do anything
- I lost my package and my money

Update by Daniel Saab
Mar 06, 2019 4:02 pm EST

Now I got a reply from the support team
MyUS: "I have been advised by FedEx that this shipment was abandoned due to customs needing instructions from Consignee to clear shipment."
Me: "I was advised by MyUS that the shipment will return eventually to my suite and then I can ship it using another courier. Please advise on how to get my shipment back. They cannot abandon the shipment because I told them I will pay all the customs and duties the very first day it arrived.
MyUS: "Due to the shipment being delivered already by your customs, you will need to reach out to your local customs office and inquire to see if this can be retrieved."

Now customs can't find it and I don't know where it is

Update by Daniel Saab
Mar 02, 2019 12:22 pm EST

After asking to file a claim recently because 80 days passed without delivery, I got a reply from MyUS that FedEx abandoned the shipment. Now he promised to get back with an answer why they did so as I didn't ask for that at all.

Update by Daniel Saab
Feb 17, 2019 9:58 am EST

This issue happened with Invoice #[protected]. you can check all related support conversations to confirm what I said.

Update by Daniel Saab
Feb 14, 2019 4:58 am EST

As I stated. I'm willing to pay the duties and taxes (212$) because I know they are from the customs office and MyUS has nothing to do with it, but the problem is that FedEx is demanding way much higher value (391.38$) prior to delivering the parcel. As MyUS being the shipper, I can't follow with FedEx to solve the issue.

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MyUS.com / Access USA Shipping my account is on hold for more than 5 days now

i send two packages from amazon to myus and when i try to check out it said my account is on hold for review and sorry for delay and bla bla
so i speak to agent from them and he told me that will take 1-3 days to finish it
and i wait until now its more than 5 days and still no update
and when i speak to them asking for moving my packages to another company as i need them as fast as possible
the old me my package can't move and i can't do any thing unless waiting some lazy people to do there jobs
in addition to i will travel abroad soon and with that delay i may not be able to receive my packages cause of them

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MyUS.com / Access USA Shipping statement to shipper of city non deliverable

Rosalyn, This has been going on for several days. Here it is the 16th and the order was packed on the 8th and supposed to be delivered on/about 11-12 January. I've received and sent messages for the past several days. I know FedEx delivers to DaNang, Vietnam, yet the office there at FedEx Sarasota returned the package saying no service to this city. Even if not, why did it take several days for the office to tell me when on the 8th they said they were sending? There are at lest two other firms that do international service here as well. I have requested the address and name of the individual at FedEx here that shipping spoke to with no contact. I will seek assistance from the Home office in Memphis TN through their VP there at FedEx. You are the manager...do I need to go to address this to Mr. Bulusu or to Mr. Amato? Danang has FedEx service...they also have DHL...deliver the package...stephen

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MyUS.com / Access USA Shipping password process

So I just entered my credit card details and received an email that I now have an account. So I log-in to my account and it won't accept the same password I used to create my account!

I even had a screenshot of my username info.

I tried multiple combinations of my email, suite #, but it's still not able to log me in. They also do not have the "forgot password" process nor the number +19412274444 is reachable.

I'm scared that my credit card info has been hacked by this website. I just want to cancel my card so they can never charge me anything.

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MyUS.com / Access USA Shipping complete joke. if I could give less than 1/5, I would.

I signed up with MyUS in December last year, and I am now on my second batch of shipments.

First shipment I was told one package couldnt ship because it contained seeds. Removed the seeds & scheduled for transport. No harm, no foul.

Probably a day later, I'm notified that another item cant ship because it contains animal products. The product in question? ONE HUNDRED PERCENT SYNTHETIC MAKE UP BRUSHES. So I lose my mind and yell at a bunch of people, and would you believe, all of a sudden my parcel is acceptible.

On this shipment I'm now suddenly told that an item I'm shipping can't be shipped because its a fire hazard or some such [censored]. Please note, I've shipped PRECISELY the same item directly through Amazon on multiple occasions - and the same courier company, no less - with not one problem. Not one. But oh no, it's the courier that's being difficult.

Ooh, the best is yet to come: NOW THEY WANT TO SHIP MY STUFF TO ANOTHER COUNTRY. HOW THE HELL DOES SHIPPING IT TO A DIFFERENT COUNTRY HELP ME?!?! What the flying [censored]lechuck is your problem?!?!

As soon as this latest nightmare is over, I'm cancelling my account, and in the interim I'm warning everyone I know not to use this bunch of jokers.

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Sammat Khan
, US
Mar 06, 2019 1:24 am EST

I used Myus much time they guys are charging very high shipping rates. Now I am using https://globalshopaholics.com/ shipping services and they have low rates. their support team is active and having a great attitude. I suggest you guys to kindly take care of your team. your delivery system is too low.

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MyUS.com / Access USA Shipping not releasing shipment from warehouse

My shipment arrived in July and MyUS quoted me over $3000.00 to ship it to Australia. I didn't realise how large the shipment was so I tried to organise removing it and sending it back to the OEM.

Every time it went to be picked up MyUS claimed that they knew nothing about it and I must follow proper procedures. In the interim I was being charged $18.00/week storage. Last week they debited my accound twice for $384.37 and $398.00 respectively when the shipment was due to be removed and again it hasn't. I am advised that MyUS would not release the shipment due to concerns about fumigation of the pallet and goods on the pallet.

I cannot maintain any level of continuity with any of their staff and I just keep hearing excuses.

They have refused to reimburse my account of the funds unless I state who the carrier was who was coming to pick up the shipment. The company and their service is absolutely disgraceful!

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MyUS.com / Access USA Shipping sh-186194

After purchasing items using, I later receive an email stating non of the items are available.
so basically I've been charged for items and now refunded.
do you not realize that when credit cards are charged there is a currency exchange on the money transaction out and the way back.
this has cost me some $40 minimum and I have to wait upto 6 weeks for the money to return.
total waste of time and money, your website and service is a joke.

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Contact MyUS.com / Access USA Shipping customer service

Phone number

+1 (941) 227-4444

Website

www.myus.com

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