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1.0 188 Reviews

MyTrip Complaints Summary

2 Resolved
176 Unresolved
Our verdict: If considering services from MyTrip with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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MyTrip reviews & complaints 188

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M
9:58 pm EDT

MyTrip Charge of Airline Ticket through AFFIRM needs to be refunded

On Feb 27, 2022, I booked a flight through "mytrip", paid with Affirm. I received a confirmation from Affirm that the trip was approved, and "my trip" would send confirmation. MyTrip never sent confirmation and seeing as my flight was March 28th, 2022, I called MyTrip on March 25th to make sure the trip was on schedule since I had never received any type of Confirmation from "mytrip". When I called, the representative told me the reservation was "as good as cancelled, the booking never booked, there was no record of it being booked". I immediately booked another trip through mytrip, because I was supposed to be on the plane on March 28, 2022. I made sure I got the same flight, as my friend and I were supposed to be flying together. I then paid WITH MY OWN CARD for this new flight. I just need confirmation that the first booking from February 27th was never finalized, booked or other wise used. Affirm needs this in an email form so they can refund my money. The Order# from Affirm is: [protected].

Please take care of this as they are still charging me for the "1st" trip that was never booked.

Desired outcome: Need email stating the trip booked on Feb 27, 2022 was never booked. Affirm is charging me. The trip that was ACTUALLY BOOKED on March 25th was paid for by MY CREDIT CARD. Affirm will not refund until i receive this email

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M
6:15 am EDT
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MyTrip Ticket refund still not given for almost 5 months

Since feb 2022 when i cancelled my flight due to covid19 restrictions with my one of my tickets stop over destinations.

I requested for refund since i was afraid that my route is having restrictions for travellers. Since then, i did not receive the refund.

As far as i know airlines are refunding the payment fee like 15-45 days maximum. But as for my request it’s already been 4 months since I’m waiting for the refund.

I tried to call the contact number in UK i believe and the same they are saying to check the online update. I send them email the customer service, but the reply is all the same.

Now i want to request the MYTRIP company to refund my money asap. Appreciate if anyone can assist.

Desired outcome: TO SETTLE MY AIRLINE TICKETS ASAP

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A
10:37 am EDT

MyTrip Refund

I booked my ticket in December and the flight got cancelled and had applied for refund. Its may 2022 and i have not yet received my refund. The airline has confirmed the refund has already been processed by their end and same is displayed on company website. I am really upset with this service and have sent multiple emails for the same but have not received my money.

Desired outcome: Refund

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W
6:24 am EDT

MyTrip Refund voucher promised but never received

E-Mail-Adresse:

woody.c*******[protected]@yahoo.com

Buchungsnummer:

LEUJH7

Frankfurt

-

Kigali

Fr. 26 Nov 2021

-

Di. 17 Mai 2022

To the CEO of MyTrip

Hi, I cancelled the return leg of my flight after I was informed by MyTrip that it was covered by my Cancellation Protection Extra insurance. This fact was reaffirmed on April, 23rd. I have a letter stating that my voucher is in the mail. Since it never arrived I rang mytrip and was told that the info I received by H***a S was untrue, ergo no refund. During a call on to mytrip on 04/05/22 it was expained that I do have options, i.e getting a trip back to Europe and I insisted to have that all in writing - on the same day please, since time is running out. Nothing came back! That renders the information I received from H***y M of myTrip - H***y confused the 2 insurances I took out - nothing but misleading and obfuscating service to the customer. Thank you mytrip. Today I have been reassured again (on the phone) that I will get some reimbursement for my cancelled flight but rigorously demanded some proof in writing. Nothing came back from MyTrip!

**********

Now I ask the CEO to show cause why I, after 12 days of being mucked around, NEVER have been informed WHY myTrip doesn't act on my insurance cover and WHY they hold on to my promised voucher. Shall I not hear from Mytrip ever again, with a precise and concise explanation why I have been mislead and inconvenienced by some staged disinformation campaign, then the entire shemozzle will be handed over to my trusted solicitor H H***********l handling international "Flugrecht" in Germany. A transcript will be posted on the Complaints Board. The following letter will be included:

**********************************

[mytrip logo]

Sehr geehrter Herr C*******s,

Wir haben Ihre Buchung unter NVFNPC storniert.

Wir senden Ihnen in den nächsten 7 Werktagen einen elektronischen Gutschein im Wert von 90% Ihres Ticketpreises zu, der auf unserer Website verwendet werden kann. Bitte beachten Sie, dass der Gutschein 12 Monate nach Ausstellung abläuft.

Für weitere Informationen zum Stornoschutz, oder um unsere Allgemeinen Geschäftsbedingungen zu sehen, besuchen Sie bitte unsere Website.

Mit freundlichen Grüßen,

H***a S

Mytrip

**********************************

Greetings W C*******s, customer

Desired outcome: I like to finally receive my "promised" voucher for future use with MyTrip

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K
3:45 pm EDT
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MyTrip Refund

Hello My trip

My family is going to travel to Nice with you (and on to Corsica) on 19 June 2022, but now we have been informed that an amount for 4 pieces of hand luggage has been refunded – this is Booking no. R9FCMU (and R9KM7J).

After vainly calling you, I am writing this email in the hope that I can get an answer:How do we add 4 pieces of hand luggage to our flight June 19, 2022?

Thanks.

Kim Pagels

kim.[protected]@live.dk

Hej My trip

Min familie skal 19. juni 2022 rejse til Nice med jer (og videre til Korsika) men nu har vi fået besked om, at et beløb for 4 stk. håndbagage er refunderet – det drejer sig om Booking no. R9FCMU (og R9KM7J).

Jeg har talt med Norwegian, som skal flyve os til Nice, men de siger, at de ikke kan gøre noget ved bagagen, og at vi skal hende os til Mytrip som rejsebureau.

Efter forgæves at ringe til jer, skriver jeg denne e-mail I håb om jeg kan få et svar:

Hvordan tilføjer vi 4 stk. håndbagage til vores flyrejse 19. juni 2022?

Mvh Kim Pagels

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J
10:04 am EDT
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MyTrip Flight

After finishing my booking and inserting the payment details, I received the message that there was an error with payment and asking to start the booking again. The next day I received a duplicated booking, and paid twice. They reimbursed the amount of one the two reservations but retained a fee that was around 60% of the total reservation price. Throughout 3 months I already called around 5 times and sent e-mails to different addresses but never got a confirmation that they will refund the amount they owe to me.

Desired outcome: To be reimbursed

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C
4:05 am EDT

MyTrip Refund of flight ticket due to Covid

Ticket numbers : [protected]/70

Reference : RA0400227571 RA0400227572

Order No. : KZLMQM

The above tickets for my wife and myself were booked through MyTrip/UK on 26/09/2019 for return flights Harare/London/Harare via Ethiopian Airlines, to fly out on 4 April 2020, returning 12 May 2020.

Due to Covid restrictions placed on world wide travel, we were unable to take these flights and applied to Ethiopian Airlines for a full refund.

We understand from Ethiopian Airlines that a full refund has been made to MyTrip Agent (etraveligroup). To date we have not received this refund. Please could you investigate and advise urgently. This matter is now two years old which is unacceptable.

Mr and Mrs G B Hayter (clare.[protected]@googlemail.com)

Desired outcome: Full refund as soon as possible

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D
5:15 am EDT
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MyTrip refund

I had return flights booked to Venice through My Trip and paid for 1 bag of hold luggage which it clearly states on my receipt. When I booked in online for my return journey it did not show my hold luggage but as i had written proof I wasn't worried. However on arriving at the airport Ryanair insisted that I had to pay (again) for my hold luggage and take it up with the company I booked with. I have had many calls and filled in 3 complaints form on their site and still have not received refund. I actually got through to someone on 1 phone call and they said they needed to see a receipt of what I had paid to Ryanair. Not a problem other than their site has no facility to attach a copy of receipt. I have asked for an email address - nothing! My flight was on 5th April 2022.

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A
10:27 am EDT

MyTrip Flight troubles

AC8936 flight from YQT

Then flight AC692 to YYT

Firstly 30 minutes delayed from the start

Waiting another 30 minutes upon arrival to taxi in

Then 30 minutes waiting at the luggage carousel to find out that all luggage was left in Toronto

We proceeded to the baggage services where there was 21 people ahead of me with no seats available to sit. Spend over 2 hours at St. John’s airport finally had to leave and go without my luggage

I am in congested Heart Failure and all my pills are in my luggage. Please understand the severity if I cannot have my medication for this medical condition. I cannot stress the urgency enough

Please contact me at [protected]

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E
8:01 am EDT

MyTrip Flight order number LF1YNU booked through my trip.com

Don’t book a flight through these Jack holes. We did and the flight didn’t exist. No notice from anyone it was cancelled. Come to find out, the airline hadn’t done any business in Boston since before the pandemic. We were supposed to fly to Barcelona yesterday.

Customer service is horrible!

Desired outcome: I want a refund

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L
7:46 am EDT
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MyTrip Refund not being paid

Booking Ref: L7DRPK

After not being able to board our flight due to changes in the Covid regulations (May 2021), I have not received my flight refund.

After numerous calls - 1st being told that my refund is being processed (30 January 22) to then being told that my tickets are non-refundable (31 March 2022) despite the fact that the airline has already refunded my tickets to my.trip

They don't have a complaints line/mail - when you call your just being send around/ disconnected.

Desired outcome: I want/need my money back

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J
12:51 am EDT

MyTrip Refund request

My Flight has been canceled by the airline and I need to get my refund ASAP. . Thank you.

Desired outcome: Refund my airfare

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Lucy Wagner
, US
Sep 01, 2022 7:32 pm EDT

hi Jenny, may i ask? did they refund your airline ticket? it happened to me too. After i paid and confirmed, suddenly i got email that my reservation was cancelled because of TECHNICAL ERROR. I called them and they say refund is in processed.

it said within 3-5 days, but after 5 days i called them again, and she said i have wait for another 72 hrs. I am a childcare teacher, $1,173 mean so much and i need that ticket to visit my dad who is SICK. Im just so upset right now.

Thank you Jenny

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V
3:40 am EDT

MyTrip Refund 2 years ago

I would like to inform you that I booked this trip with you and the airline cancelled the flight .So I asked for refund .It ‘s very long time ago I haven’t yet got my refund. Would you please follow this matter for me.

I appreciate your kindly attention in this matter.

Thank you

Vira Vichityarnpol

Detail as follows

Mytrip

Date: Tue, Sep 10, 2019 at 1:08 PM

Subject: การยืนยัน หมายเลขสั่งซื้อ: KZ7240, ข้อมูลอ้างอิงการจอง: เที่ยวบิน: MNIRBA

To: Vira Vichityarnpol

Desired outcome: Get refund

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P
7:59 pm EDT
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MyTrip Customer service is not reachable

I purchased flight from Seoul to Amsterdam on 3/25/2022 from mytrip.com. After I purchased my flight from mytrip.com (LJLISW) I realized I need to make a change and tried to reach their customer service. I sent multiple emails, called their numbers, but no one answers them. I sent emails on 4/1 and 4/4, but no replies. I've been calling them every day but no one answers. I'm about to lose my tickets due to their lack of customer service.

Desired outcome: I need someone to respond to my emails and phone calls and help me to make changes to the flight

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E
4:05 am EDT
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MyTrip Complaint

I have booked two return flight with this company in the last 4 months. On both occasions one the flights they booked me did not exist. I received no communication and when I turned up at the airport I was told these flight were change many weeks prior to my date of travel... I cold not get a response form the company for help and the airline told me I had booked through a third party so they could not assist me either.

I now have a another (previously purchased) flight to the usa and again the flight is a non existent flight. I spend one hour 40 minutes on the phone waiting for customer service to resolve this and I was speaking to a rude unhelpful person who after I tried to explain my needs hung up on me... I called back form another 2 hours with no answer.

In the past I have used this company but the service now is unacceptable and actually fraudulent... Selling flights that never existed for the past 2 years. (direct flight seattle to dublin).

Desired outcome: open and honest flight sales.acceptable customer service personnel to respond with understanding to the concerns /issues caused by their error.reschedule flight that meets the customers needs not Mytrip wants or a total refund immediately

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A
4:39 am EDT

MyTrip Change flight

Reservation number: LFZMC1

1. The company change the schedules of the flights

2. Mytrip gave some alternatives that didn't fit me, after calling and speaking with the Customer Service department we found some flights which schedule was OK:

Fri, 8 Apr

Departing: Madrid Barajas Airport (MAD) at 15:00

Sun, 10 Apr - Alitalia 58 - 2h 35m

Departing: Rome Leonardo Da Vinci Fiumicino Airport (FCO) at 18:25

3. Mytrip didn't proceed the request to ITA Airways although they said they would. There is an email confirming this.

4. Mytrip didn't find any alternative to the flights once the date approached.

5. Mytrip cancelled the flights and I can't go to rome.

Desired outcome: Refund of the whole value of the ticket + 30 euros changing fee + 30 euros cancelation fee

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4:35 pm EDT
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MyTrip My vouchers were redeemed/exchanged/refunded by somebody else

I booked tickets...paid with my Mastercard credit card 522126***** on Jan 7 2020 the amount of R 36927. Flights were cancelled because of Covid. I asked and received vouchers from KLM. They have been exchanged/refunded but not by me. I paid for the tickets, how is that possible?

Voucher no [protected]/415 were exchanged for [protected]/136 and then refunded for SEK 11770.00.

I would like to know who got my money...can you supply me with a name...

I received this information from KLM and they said I should contact you as I bought the tickets through My Trip. Advise 46-8-[protected] ETRAVELI GROUP AB.

Can you please look into this and reply to me soonest...I really need my money back as I want to travel later this year.

Regards, Engelbertha Genang, flights booked L23GOB.

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N
5:52 am EDT

MyTrip Change flight

I'm trying to contact Costumere Service for the past week in order to change my booking. I have a Flexi tariff which I paied on propruse to gave the freedom to reschedule my trip. My outgoing trip is on Monday the 4th and I want to reschedule it for Sunday the 3rd. Please see picture attached for flight details.

I have been wiating on the phone for hours and nobody answers.

Any help would be much appriciated.

Nadja

Desired outcome: I would like to change my ticket ASAP

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1:11 pm EDT
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MyTrip Infant association

I booked the tickets for my family of six passengers, Its was by mistake my name was written wrong on the ticket, I contact the company couple of time , but they were not helpful in six passengers there are 3 children and 1 infant. 2 adults including me. My trip travel agency did not help me to amend the name in tickets I booked another ticket in the same flight in order to avoid the trouble for my family, now I am requesting them ( my trip travel agent) to associate the infant with mother so there will not be issue while we are traveling together.

again My trip agent is make excuses by saying to get advise from his supervisors for this simple help. I am waiting but no any reply from them.

Please if some can help me to get this trouble solved.

Many thanks

Desired outcome: Resolve the problem

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3:52 pm EDT
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MyTrip Lost vouchers for EW Genang

I booked two flights in January 2020 Paid for them with my Mastercard. Flights were cancelled because of Covid. I received two vouchers from KLM.

KLM has informed me that my vouchers have been redeemed/refunded and gave me the following info.

Please contact your travel agency you made payment directly with to advise 46-8-[protected] ETRAVELIGROUP AB.

My booking No was DHAFYT order number L23GOB 7 Jan 2020 Cape Town to Raleigh USA.

074 [protected] was exchanged with travel voucher [protected] and refunded for SEK 11770.00 on 16/01/2021.

[protected] was exchanged with [protected] and refunded for SEK 11770.00 on 16/01/2021.

I did not do any of these changes or redeeming/refunding. Please investigate this matter as soon as possible as I want to book a flight Cape Town/USA

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MyTrip Customer Reviews Overview

MyTrip is a popular online travel agency that offers a wide range of travel services to customers around the world. Our team of experts has analyzed the reviews of MyTrip.com and found that the majority of customers are satisfied with the services provided by the company.

One of the most significant advantages of MyTrip is the ease of use of their website. Customers appreciate the user-friendly interface, which makes it easy to search for flights, hotels, and other travel services. The website is also optimized for mobile devices, allowing customers to book their travel on the go.

Another positive aspect of MyTrip is the competitive pricing. Customers report that they were able to find great deals on flights and hotels, saving them money on their travel expenses. The company also offers a price match guarantee, ensuring that customers get the best possible price.

MyTrip is also known for its excellent customer service. Customers report that the company is responsive and helpful, addressing any issues or concerns promptly. The company also offers a 24/7 customer support hotline, ensuring that customers can get assistance at any time.

Overall, MyTrip is a reliable and trustworthy travel agency that offers a wide range of travel services at competitive prices. With its user-friendly website, excellent customer service, and price match guarantee, MyTrip is a top choice for travelers looking to book their next trip.

MyTrip In-depth Review

Website Design and User Experience: The website design of MyTrip is clean and modern, making it easy to navigate and find the information you need. The user experience is smooth and intuitive, with a user-friendly interface that allows for seamless browsing and booking.

Booking Process and Ease of Use: The booking process on MyTrip is straightforward and hassle-free. The website provides clear instructions and prompts, making it easy to select your travel dates, destinations, and preferences. The search results are displayed in a logical and organized manner, allowing you to compare and choose the best options.

Range of Travel Options: MyTrip offers a wide range of travel options, including flights, hotels, car rentals, and vacation packages. Whether you're looking for a budget-friendly option or a luxurious getaway, you'll find plenty of choices to suit your needs and preferences.

Pricing and Value for Money: MyTrip offers competitive prices and great value for money. The website provides transparent pricing, with no hidden fees or surprises. Additionally, MyTrip often offers exclusive deals and discounts, allowing you to save even more on your travel expenses.

Customer Service and Support: MyTrip provides excellent customer service and support. Their dedicated team is available 24/7 to assist you with any queries or concerns you may have. Whether you need help with your booking or have questions about your itinerary, you can rely on their friendly and knowledgeable staff to provide prompt and efficient assistance.

Trustworthiness and Security: MyTrip is a trusted and secure platform for booking your travel arrangements. They prioritize the security of your personal and payment information, using industry-standard encryption technology to ensure that your data is protected. Additionally, MyTrip has a solid reputation for reliability and integrity, with many satisfied customers vouching for their trustworthiness.

Additional Features and Benefits: MyTrip offers several additional features and benefits to enhance your travel experience. These include the option to customize your trip with add-ons such as travel insurance, airport transfers, and sightseeing tours. MyTrip also provides a loyalty program that rewards frequent travelers with exclusive perks and discounts.

Mobile App Experience: MyTrip's mobile app provides a seamless and convenient booking experience on the go. The app is well-designed and user-friendly, allowing you to easily search and book your travel arrangements from your smartphone or tablet. It also provides real-time updates and notifications, ensuring that you stay informed throughout your journey.

User Reviews and Ratings: MyTrip has received positive reviews and high ratings from users. Customers appreciate the website's ease of use, competitive prices, and excellent customer service. Many users have praised MyTrip for their reliable and efficient booking process, making it a trusted choice for their travel needs.

Overall Recommendation: In conclusion, MyTrip is a highly recommended website for booking your travel arrangements. With its user-friendly interface, wide range of travel options, competitive prices, and excellent customer service, MyTrip offers a seamless and enjoyable booking experience. Whether you're planning a business trip or a family vacation, MyTrip is a reliable and trustworthy platform that will meet your travel needs and exceed your expectations.

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