MyTrip
reviews and complaints

Don’t book a flight through these Jack holes. We did and the flight didn’t exist. No notice from anyone it was cancelled. Come to find out, the airline hadn’t done any business in Boston since before the pandemic. We were supposed to fly to Barcelona yesterday.

Customer service is horrible!

Booking Ref: L7DRPK

After not being able to board our flight due to changes in the Covid regulations (May 2021), I have not received my flight refund.

After numerous calls - 1st being told that my refund is being processed (30 January 22) to then being told that my tickets are non-refundable (31 March 2022) despite the fact that the airline has already refunded my tickets to my.trip

They don't have a complaints line/mail - when you call your just being send around/ disconnected.

My Flight has been canceled by the airline and I need to get my refund ASAP. . Thank you.

I would like to inform you that I booked this trip with you and the airline cancelled the flight .So I asked for refund .It ‘s very long time ago I haven’t yet got my refund. Would you please follow this matter for me.

I appreciate your kindly attention in this matter.

Thank you

Vira Vichityarnpol

Detail as follows

Mytrip

Date: Tue, Sep 10, 2019 at 1:08 PM

Subject: การยืนยัน หมายเลขสั่งซื้อ: KZ7240, ข้อมูลอ้างอิงการจอง: เที่ยวบิน: MNIRBA

To: Vira Vichityarnpol

I purchased flight from Seoul to Amsterdam on 3/25/2022 from mytrip.com. After I purchased my flight from mytrip.com (LJLISW) I realized I need to make a change and tried to reach their customer service. I sent multiple emails, called their numbers, but no one answers them. I sent emails on 4/1 and 4/4, but no replies. I've been calling them every day but no one answers. I'm about to lose my tickets due to their lack of customer service.

I have booked two return flight with this company in the last 4 months. On both occasions one the flights they booked me did not exist. I received no communication and when I turned up at the airport I was told these flight were change many weeks prior to my date of travel... I cold not get a response form the company for help and the airline told me I had booked through a third party so they could not assist me either.

I now have a another (previously purchased) flight to the usa and again the flight is a non existent flight. I spend one hour 40 minutes on the phone waiting for customer service to resolve this and I was speaking to a rude unhelpful person who after I tried to explain my needs hung up on me... I called back form another 2 hours with no answer.

In the past I have used this company but the service now is unacceptable and actually fraudulent... Selling flights that never existed for the past 2 years. (direct flight seattle to dublin).

Reservation number: LFZMC1

1. The company change the schedules of the flights

2. Mytrip gave some alternatives that didn't fit me, after calling and speaking with the Customer Service department we found some flights which schedule was OK:

Fri, 8 Apr

Departing: Madrid Barajas Airport (MAD) at 15:00

Sun, 10 Apr - Alitalia 58 - 2h 35m

Departing: Rome Leonardo Da Vinci Fiumicino Airport (FCO) at 18:25

3. Mytrip didn't proceed the request to ITA Airways although they said they would. There is an email confirming this.

4. Mytrip didn't find any alternative to the flights once the date approached.

5. Mytrip cancelled the flights and I can't go to rome.

I booked tickets...paid with my Mastercard credit card 522126***** on Jan 7 2020 the amount of R 36927. Flights were cancelled because of Covid. I asked and received vouchers from KLM. They have been exchanged/refunded but not by me. I paid for the tickets, how is that possible?

Voucher no [protected]/415 were exchanged for [protected]/136 and then refunded for SEK 11770.00.

I would like to know who got my money...can you supply me with a name...

I received this information from KLM and they said I should contact you as I bought the tickets through My Trip. Advise 46-8-[protected] ETRAVELI GROUP AB.

Can you please look into this and reply to me soonest...I really need my money back as I want to travel later this year.

Regards, Engelbertha Genang, flights booked L23GOB.

I'm trying to contact Costumere Service for the past week in order to change my booking. I have a Flexi tariff which I paied on propruse to gave the freedom to reschedule my trip. My outgoing trip is on Monday the 4th and I want to reschedule it for Sunday the 3rd. Please see picture attached for flight details.

I have been wiating on the phone for hours and nobody answers.

Any help would be much appriciated.

Nadja

I booked the tickets for my family of six passengers, Its was by mistake my name was written wrong on the ticket, I contact the company couple of time , but they were not helpful in six passengers there are 3 children and 1 infant. 2 adults including me. My trip travel agency did not help me to amend the name in tickets I booked another ticket in the same flight in order to avoid the trouble for my family, now I am requesting them ( my trip travel agent) to associate the infant with mother so there will not be issue while we are traveling together.

again My trip agent is make excuses by saying to get advise from his supervisors for this simple help. I am waiting but no any reply from them.

Please if some can help me to get this trouble solved.

Many thanks

I booked two flights in January 2020 Paid for them with my Mastercard. Flights were cancelled because of Covid. I received two vouchers from KLM.

KLM has informed me that my vouchers have been redeemed/refunded and gave me the following info.

Please contact your travel agency you made payment directly with to advise 46-8-[protected] ETRAVELIGROUP AB.

My booking No was DHAFYT order number L23GOB 7 Jan 2020 Cape Town to Raleigh USA.

074 [protected] was exchanged with travel voucher [protected] and refunded for SEK 11770.00 on 16/01/2021.

[protected] was exchanged with [protected] and refunded for SEK 11770.00 on 16/01/2021.

I did not do any of these changes or redeeming/refunding. Please investigate this matter as soon as possible as I want to book a flight Cape Town/USA

Dear Sir and/or Madam,

On March 2nd, I booked a flight from Erbil to Istanbul on March 18th at 11 AM and got a confirmation email. Today when I got a reminder from MYtrip regarding the flight, I downloaded the ticket and it said March 18th at 20:30h not 11 AM which is what I originally booked.

I tried calling the airline, flyerbil, and they mentioned that the only flight on March 18th is at 20:30. Meanwhile, I booked it 2 weeks ago baed on a different timing. I tried calling the number on MYTRIP website to cancel the flight but the number is unavilable. I send two messages via contact us but got no reply and the flight is in 3 days. Therefore, I am kindly asking you to cancel the flight and fully refund me.

Thank you!

I am writing to you in desperation. We have booked our first flights back to the UK with MyTrip to see our family. We were informed that Etihad had cancelled some of the legs of our flights and we needed to rebook the flights.

Our order number is - LHJNTL

That was over 3 weeks ago and today I have had my 3rd chasing call with your company to find out what is happening. No one has contacted us to let us know that they haven’t been able to get new flights, and today we have been told the same thing again that we have to wait for the airline to authorise the change AND that we will have to pay a fare difference.

I have spoken to Etihad and they have informed me that they do not charge any additional monies to change a flight that has been cancelled by the airline.

Please can you look into this and help us to get the flights back to the UK. This is so stressful for us and we want to be reassured that we have flights asap.

Ldjt24. I have rang you, and told ring back later, after being on hold for 30 minutes, or we will call you back and no one does!

i want to fly from lhr to bkk 25/3 returning 23/4. If very expensive look at 26/3 or 27/3.

If you won't help i will ask my credit card to obtain refund.

Order: LEXCH9

Its been close to 2 months and still no word on my refund. I canceled my trip thru my trip and to date I have not received any refund.

The online automated refund status is useless.

So far, this has been a very disappointing experience.

I booked the following on 22 Dec 2019. To fly with TAP Airlines

Reservation No. L1RVKB

For 5 pensioners

From:- JZG8YW Malaga - Madeira - Funchal, travelling on 11th April 2020

Returning :- JZTCD2 Madeira - Funchal - Malaga travelling on 18th April 2020

I have been trying to get a refund since 16th March 2020 due to COVID

I think 2 years is long enough for this company to refund the amount of

2,667.99 euros to 5 pensioners who are in their 70's and 80's!

The only reply I get from MYTRIP in Feb 2022 is..."We request you to please allow us some time".

I had booked a flight from Lulea, Sweden to Düsseldorf, Germany on the 23rd of January 2022, booking number LFJ3OH.

At first, mytrip sent me an e-mail, that the flight was canceled. When I called and tried to change to another flight, they made me pay the assistance fee of 30€ and said I needed to call again once I had paid, so that they can book me on another flight. I did call back, waited three hours in the line and was transferred to another agent several times. Then they told me I had the new flight and they'd send me the tickets, but I never got them. So I called again the next day and they promised me, I would have the tickets within 24 hours which also didn't happen. Until the day of departure I didn't get my tickets and when I called the airline, they told me that mytrip messed up the booking completely and made it impossible for me to get back, since they booked me on a flight from Lulea to Stockholm at 13:45, but the connecting flight from Stockholm to Copenhagen left at 6:00 the same day, so I couldn't have gotten on it. Which I didn't know, because they never sent me the tickets and always promised to do so on the phone.

In the end I had to book a new ticket because I couldn't have gotten home otherwise.

I booked an expensive ticket today through mytrip. They took the money from my card and send me a booking confirmation number I was able to very on the airline website.
But a few hours later, I received a cowardly email telling me mytrip unilaterally cancelled the order owing to a "technical issue"...whatever the f* that means!
Then instead of returning my money immediately, email also states that mytrip is keeping my funds up to 5 days...why am I paying for their screw up?

Purchased flex tickets. Had to postpone the trip.
there is no provision to make any changes online. Only by phone they say...The customer service line in the USA has been out of order, so they tell you to call Canada !

After hours on hold, they picked up and disconnected the line, without a word.

Just an absurd

I recently used MyTrip to book flights on Alaska Air - order #LEZD1K. Due to the outbreak of the omicron variant of Covid19, we decided to postpone our trip. Alaska said I would have to contact MyTrip to make any changes.

I've tried to contact MyTrip to change my flight dates. According the the website I should be able to do this for a reasonable fee. It says to contact them by phone if I want to make a change, but the phone never rings -- just has a busy signal.

When I contact them with the message board on the site, I immediately get an automated reply, which again instructs me to contact them by phone.