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MyPoints
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4.4 945 Reviews

MyPoints Complaints Summary

2 Resolved
128 Unresolved
Our verdict: If considering services from MyPoints with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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MyPoints reviews & complaints 151

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Newest MyPoints reviews & complaints

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J
3:44 pm EDT

MyPoints my account deactivated mysteriously and I cannot get them to help me!

I have been a member of MyPoints since it first began! Used on the usual TV and online shopping networks. Accumulated over 200, 000 points and two months ago my account was mysteriously deactivated! I have sent numerous customer service requests for help and have given them all of the info requested and still no answer! Honestly, I'm beginning to suspect some sort of fraud at this point! Wondering if workers have access to unused points? I just can't imagine why no one will help me to reinstate my account, especially with so many unused points accumulated for so long! Breaks my heart to have lost all those unused points, makes me very angry and I feel cheated! So not fair! I am going to call BBB next.

Talked to an attorney friend of mine who suggests I go to my local news station and file a complaint with their consumer fraud department! Anyone want to join me? [protected]@aol.com

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Deborah Drought
, US
Jun 13, 2019 1:35 pm EDT
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Why is my account has been deactivated? Why?

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K
10:35 am EDT

MyPoints visa $25 reward card (e-card)

I accumulated a sufficient number of points through MyPoints and redeemed them for an iTunes e-card and a $25 Visa gift e-card. My iTunes e-card was ready to use and able to be redeemed immediately (I received a confirmation email and everything). I am STILL waiting for confirmation that my Visa e-card has been processed, and I submitted an inquiry this morning as to the status. Having read the numerous complaints associated with MyPoints (which is disappointing, as they have been great over the years), I am understandably concerned. Please show good faith and allow me to redeem my e-card, as I have used points that took time and patience to acquire. Thank you.

https://www.mypoints.com/account-statement

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M
7:50 am EDT
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MyPoints no response to tickets

I'm a long time member. Recently, I've not been getting any response when I submit screen shots of their vendor thanking me for completing a survey. I give them everything to support my claim and they generate a generic response with no action. My time is valuable and I know they're getting paid big for surveys that I'm taking for literally pennies.

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Jason Tulloss
, US
Oct 07, 2018 9:13 am EDT

I am having the exact same problem with the Gilette offer. I have sent them everything they requested and I get a generic response saying they can't link the purchase to my account. What can I do next?

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S
9:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

MyPoints not receiving points earned

Ticket #4440269 my name is shari lefebvre [protected].. I am sick of fighting for points earned it has been over 90 days I have sent several emails and attached invoices proving my stay but still nothing.. I just get emails back saying updated file.. This is a joke mypoints makes it so difficult to receive points earned.. I also called protage left message no call back.. So frustrated with this company... Please look into my ticket number

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Update by Shari l
Aug 22, 2018 10:02 pm EDT

If you brought up my ticket # you would see the information you need ..the company name is my points.com...I stayed at a few hotels and never received my points.the hotel names are island sun in..located in Venice fl.and the other is America’s best value ..located in foxboro mass.i sent my points all invoices from showing my stays and what I spent and still did not get my points ..it has been well over 90 days im sick of getting emails from my points telling me to wait over 90 days ..Shari l

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M
3:44 pm EDT
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MyPoints $50 gift card I redeemed points for had no balance on it when I tried to use it!

I've been a member sin 12/7/1999 and have never had any real issues with MyPoints. However, this year when I redeemed my points in February for a $50 eBay card, I was disappointed that just the other week, I scratched off the verification code on the back of the gift card to use on eBay, only to find that the balance is at $0. How could this be if I've never used the card prior to that day? Seems like they never loaded the balance on the card to begin with. To top things off, the only way to contact them is to submit an online ticket to which they reply to saying: We strive to resolve tickets the same day, but there are times it may take 10 business days.

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Ritco
, US
Sep 30, 2018 12:20 pm EDT

Also I can't find a place where you can contact My Points to talk to them...Please help!

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Ritco
, US
Sep 30, 2018 12:19 pm EDT

so what did they do to help you when you received the gift card with no money on it?

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S
10:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

MyPoints did not receive product

I redeemed 3400 points on 7/31 for an e $25 Visa card and have not received it yet, nor have I had any notification of any kind from the company that it is on its way. On my first attempt to purchase the ecard, I was notified that there was an error; the card was not available at that time. I tried again a while later, same notice, only this time 3400 points were deducted from my points. No notice or verification has come from mypoints. Can you tell me when I will receive my $25 Visa E-Gift Card?

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Update by SilverQueen
Aug 02, 2018 10:55 am EDT

Still have not received my $25 E Visa Card!

Update by SilverQueen
Aug 02, 2018 10:54 am EDT

I have not received my E$25 Visa Card as of 8/2!

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Katie York Robinson
, US
Sep 10, 2018 6:22 pm EDT

Did you ever receive your card ?

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R
1:47 pm EDT
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MyPoints burger king e gift card

For 2 days now ive been waiting for my e card this is [censored] I have sent emails complains and no one has called me or responded to my emails if this is how you run a business then your doing it wrong how about I contact all your sponsors and will see what they got to say my eyes is false advertisement you offered me a product and never received it I like a call about this asap [protected] id dont get a call in 2 hrs im sending out emails to all your sponsors thank you

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Update by Raymond a
Jun 26, 2018 1:48 pm EDT

give me my points back im pissed

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N
8:49 pm EDT
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MyPoints my account was deactivated while 6 dollars were pending

Just today my account was deactivated for no reason. It was working just fine yesterday but today it was just up and deactivated. And also 3 dollars have been pending for over 6 days now. Up until last month the the pending took 24 hours or less but then it started taking days or weeks just to be finished pending. Plus there have been times were I have finished a survey and I was not awarded with the any points.

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B
8:02 am EDT

MyPoints walmart e-card not received

I have been a member since 11/25/2013 and have never had a problem receiving an e-card within 24 hours at most- usually receive within an hour or 2. Here is what my account shows concerning this e-card that I am waiting on:
-----------------------------------------------------------------------
05/02/18

Walmart $25 Gift Card

Hide Details
REDEMPTION

05/02/18
Redemption Date $25.00
-3, 970 Points
Your Gift Card is currently being processed
--------------------------------------------------------------------------

I would love to be able to receive this e-card as quickly as possible- planned to use it to purchase a gift to give to one of my grandchildren !

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R
6:27 pm EDT
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MyPoints answering surveys to earn points

Took survey and was asked to join Panelpolls for 85 points - survey completed, but no points awarded.

Took survey #[protected] for 170 points - survey completed, but again no points.

Took several surveys that did not qualify but should have been awarded 5 points for not qualifying. No points awarded!

Should have been awarded over 285 points just for today.

In the past there was an occasional time when the site would have an omission, but now the site is having it frequently. The company does not have an email address and the phone number is such that it does not recognize verbal commands.

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D
6:43 am EDT

MyPoints Account deactivated for no reason

If you want to waste your time and energy filling out surveys and not getting anything in return, then this is the site for you. Having done surveys with them for about 7 months now, everything was fine until last month. Twice they deactivated my account for no reason. Then suddenly a few weeks ago I get an email demanding a copy of my drivers license to "verify" my identity. They didn't seem to mind at first who I was. I'm just an elderly person trying to make a few dollars of gift cards to stretch my budget. I sent several emails asking why they needed this. All I would get were generic emails stating they need my id with picture. What a crock. They still owe me a $15.00 gift card. I will never see it. What a scam they have going on.

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fishgut3
Cambridge, US
Dec 15, 2023 1:14 pm EST

Agree the site is a scam without any sense of fairness. I was kicked off the site too. I lost multiple hundreds of dollars.

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TaraVa
, US
Sep 14, 2021 2:47 pm EDT
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Agree with you -- I have been a member since 2003 and accumulated over 115000 points. And they deactivated me today. Can't get into my account.

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Bryan Saleh
Tampa, Florida, US
Jan 06, 2021 9:37 am EST
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i want to deactivated for boring

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Na4715
, US
Dec 08, 2020 4:00 am EST
Verified customer This comment was posted by a verified customer. Learn more

I would recommend that you file a complaint with the FTC and other applicable agencies. They are currently blocking people who have already been verified by stating that they re-verification process has been postponed. In my opinion, this is outright fraud.

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The Wongous
, CA
Jan 06, 2020 11:37 pm EST

As soon as I used my newly created userID & password account, it says: "Your account has been deactivated". Thanks to you ladies for sharing your experiences. I won't waste my time to try and get my account reactivated. Sounds like they're gathering e-mail addresses for spam. Pfff...

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Jeanne Stotler
, US
Apr 03, 2019 10:00 am EDT

Seems that MyPoints is deactivating elderly people, I too was using this to be able to have a few extra dollars to use at Christmas, and I did enjoy seeing other people's opinions. I had accumulated a lot of points and so far only response was " I was negative in responses"

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Ghost1304
,
Oct 30, 2018 4:09 pm EDT

My account was deactivated for no reason on the day I ordered two Amazon gift cards. It sounds like this website has some shady business going on since I've seen many complaints about people having this same problem with MyPoints on other websites. I don't trust them. DON'T WASTE YOUR TIME. I'll have to wait to see if I at least receive my gift cards. Meanwhile, I'll take this as a sign to do something better with my time.

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SilverQueen
, US
Sep 12, 2018 3:15 pm EDT
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I did receive my virtual gift card but it was declined when I attempted to use it today (9-12-18)

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R
1:23 pm EDT

MyPoints unethical behavior

I do not have any documents to include in this complaint. What I do have is over 9, 000 points on MyPoints. After completing the necessary surveys to build the necessary points to redeem for a desirable item.
No means of contacting the customer service and the number listed is a recording, which never responds.
Three or more emails were sent -- no response to date.

Clearly, their values have changed. In the past, I have redeemed points and received the gift. The Last Two attempts to redeem have failed.
Resolution: Redeem my 9, 000 plus points for a UBER card

Anita Porter

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11:26 am EDT
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MyPoints waiting & waiting for a gift card!!!

I just called twice & NO ONE is available & the phone system says that it doesn't understand my request! Really? Is this like the $25 (3, 520 points) The Children's Place gift card that you have owed me since 2-6-18? Do you NOT undrerstand this request either? I have been contacting you since 2-20-18. I ordered from My Gov on 2-8-18 & got that gift card on 2-20-18! What is your problem? You even screwed up on NOT giving me 50% off on the order! The ticket was # 3959753. I put in LOTS of complains on your website & NO ONE has contacted me with a SOLUTION !

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5:04 pm EDT

MyPoints $100.00 walmart gift card.

On 1-31-2018, I redeemed 15, 870 points for a $100.00 walmart gift card and mypoints deducted the points from my account. I was told that I should receive my gift in about 4-10 days and I have not received it yet. I have I have submitted the necessary form requesting my prize 3 times. I have also faxed them. I was also told 10-14 days and I have not received my gift yet. I am a disabled veteran and I do not need the unnecessary stress, especially since they have deducted my points. Since I am disable, I plan on filing a complaint with the disability act. If they not going to send my reward then the points should be credited back to my account. These kind of errors give mypoints a bad reputation and I am afraid to trust this site. Why are they ignoring my requests, this is rude and unprofessional.

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L
12:34 pm EST

MyPoints missing points

Can you please help me find out where my points went. At the end of February I had 4990 and now I noticed I have only 265 points. I'm trying to save to take my granddaughters on a little vacation to make some memories with them so this is very important to me. Can you please help find what happened? I have not redeemed them for anything. Thank you so much for your help.

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4:33 pm EST
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MyPoints did not receive points for purchases made

On 1/3/18 - I made a purchase of $27.96 through Franklin Covey and also a purchases from Amazon.com for $31.92. I had sent an email on 2/2/18 asking why I have not received my points yet. No answer.

As an FYI, I also made an Amazon.com on 1/13/18 for $32.76, so I wonder if I will be receiving points for that purchase as well.

I would appreciate it if someone can give me my points or send me an email.

Thank you.

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M
4:25 pm EST

MyPoints received gift cards I never ordered from mypoints.com

I received a bunch of gift cards in my e-mail that I did not order from mypoints.com and all my points are gone. They are not addressing this problem. I shouldn't have to pay taxes on gifts I did not redeem and I want my points back in my account. This just happened today 2/7/18. Please I am so upset. I did not do this and also for a time I was locked out of my account and had to reset my password. I did not redeem these Amazon Gift Cards. I was saving my points. I just want this resolved and to get my points back. Someone has made a grievous mistake. It' s not right. I have been with them for many years and nothing like this has happened. I would never redeem points for that many rewards . I will end up having to pay taxes.

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Rita Kimmel
, US
Aug 01, 2018 12:11 pm EDT

I got up this morning and could not get into my account someone had changed the password, redeemed many of my points for Amazon gift cards and used them. I reset my password but it will only let me go several places as it says I tried to get in too many times, try again later. Hoping to request the gift card codes and contact amazon to see who redeemed them. I want my points back though. This is the only account I have that was hacked so wondering who is doing it. No response from Customer service which you cannot even call.

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deb shuck
, US
May 07, 2018 10:55 am EDT
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Did this problem ever get resolved?
I just had this happen to me over the weekend with 26, 000 points, and they redemed the points for Amazon G.C. I sure hope this will be resolved

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J
8:59 am EST

MyPoints egift card

When I press the Retrieve Code to obtain my $50 Lowe's egift Card, a string of letters, symbols, and characters appears. It appears to bea website. Lowe's was unable to redeem it, they require a bar code. They suggested I contact MyPoints to get resolve this issue.

I have repeatedly tried to get in touch via phone, to no avail. This has become very frustrating.

Please send a $50 Lowe's Card via mail: Janet Reese, 922 Hart Circle, State College, PA 16801.

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J
10:19 pm EST

MyPoints denial of taking surveys

This is what I receive when I attempt to take a "survey" from the "5 tasks and get 5 bonus points" selection.
"We're sorry, it seems that surveys are not for you.
We partner with market researchers to provide earning opportunities to our members. The information you've provided to our partners has been inconsistent on multiple occasions, thus we are no longer able to offer you these surveys."
Regarding the above statement. I am told that I have not given correct statements on some of the surveys. I have not done this to my knowledge. I would like to be able to take surveys again. I have belonged to MyPoints for a very long time, and am quite frustrated by this.
I continue to receive many acknowledgement tickets (#'s 3711298, 3712401, 3725586, 3732042, ticket #3752529, rec'd on 01/12/18, & ticket #3775163 rec'd on 01/18/18) of my "requests" for answers, but receive no replies.
Hence, over 3 weeks have past and I have had no responses from MyPoints whatsoever.
Please advise ASAP.
Acct. # [protected]
[protected]@gmail.com

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J
11:37 am EST

MyPoints whole site

The surveys have gone down hill. I think they discriminate against age(52). They accused me of giving false information and locked me out of surveys. I tried to tell they ages, incomes, health and households all change. Still locked out of surveys. The videos you have to watch for the daily 5 are almost always "sorry that one got away from us" i have been a member for a very long time, used to love it. Whomever is in charge now has ruined it. The email click through never work.

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MyPoints Customer Reviews Overview

MyPoints is a popular rewards program that offers users the opportunity to earn points for completing various online activities, such as shopping, taking surveys, watching videos, and playing games. With over 10 million members, MyPoints has become a trusted source for earning rewards online.

One of the most significant advantages of MyPoints is its versatility. Users can earn points by shopping at over 1,900 retailers, including popular brands like Walmart, Amazon, and Target. Additionally, MyPoints offers a wide range of survey opportunities, allowing users to earn points for sharing their opinions on various topics.

Another positive aspect of MyPoints is its user-friendly interface. The website is easy to navigate, and users can quickly find the activities they want to participate in. Furthermore, MyPoints offers a mobile app that allows users to earn points on-the-go.

MyPoints also offers a generous rewards program. Users can redeem their points for gift cards to popular retailers, such as Amazon, Starbucks, and Walmart. Additionally, MyPoints offers cashback options for users who prefer to receive their rewards in cash.

Overall, MyPoints is a reliable and user-friendly rewards program that offers a wide range of earning opportunities. With its generous rewards program and versatile earning options, MyPoints is an excellent choice for anyone looking to earn rewards online.

MyPoints In-depth Review

Website Design and User Experience: The website design of MyPoints is clean and user-friendly, making it easy to navigate and find what you're looking for. The layout is intuitive, with clear menus and categories, ensuring a smooth user experience.

Membership and Registration Process: The membership and registration process on MyPoints is simple and straightforward. It only takes a few minutes to sign up and create an account. Plus, the platform offers a seamless login process, allowing members to access their accounts quickly.

Rewards Program: MyPoints offers a comprehensive rewards program that provides users with various options to earn points. From online shopping and surveys to watching videos and playing games, there are plenty of opportunities to accumulate points and redeem them for exciting rewards.

Earning Opportunities: MyPoints provides a wide range of earning opportunities for its members. Users can earn points by shopping online through the platform's partner stores, completing surveys, reading emails, and even printing coupons. The variety of options ensures that there's something for everyone to earn points.

Redemption Options: When it comes to redeeming points, MyPoints offers a diverse selection of options. Members can choose to redeem their points for gift cards from popular retailers, cashback via PayPal, travel miles, or even donate to charity. The flexibility in redemption options allows users to select rewards that best suit their preferences.

Customer Support: MyPoints provides excellent customer support to its members. The platform offers a comprehensive FAQ section that addresses common queries and concerns. Additionally, users can reach out to the support team via email or through the online contact form for personalized assistance.

Security and Privacy Measures: MyPoints prioritizes the security and privacy of its users. The website employs robust security measures to protect personal information and ensure safe transactions. The platform also has a clear privacy policy that outlines how user data is collected, used, and protected.

Mobile App Experience: MyPoints offers a mobile app that enhances the overall user experience. The app is well-designed, allowing users to easily access their accounts, complete tasks, and earn points on the go. The app's intuitive interface and smooth functionality make it a convenient option for mobile users.

Community and Social Features: MyPoints fosters a sense of community among its members through various social features. Users can connect with each other through forums, share tips and tricks, and even participate in community challenges. The social aspect adds an interactive element to the platform, making it more engaging for users.

Overall Value and Competitiveness: MyPoints offers great value and stands out among its competitors. With its wide range of earning opportunities, diverse redemption options, and user-friendly interface, the platform provides a rewarding experience for its members. Whether you're looking to earn extra cash or enjoy exciting rewards, MyPoints is a competitive choice.

How to file a complaint about MyPoints?

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2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with MyPoints in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with MyPoints. Mention key areas such as transactions, steps taken to resolve the issue, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it to ensure all necessary details are included.

8. Submission process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com to stay informed about any developments.

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Contact MyPoints customer service

Phone number

+1 (415) 200-4200

Website

www.mypoints.com

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