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MyPerfumeSamples
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1.0 11 Reviews

MyPerfumeSamples Complaints Summary

0 Resolved
11 Unresolved
Our verdict: Engaging with MyPerfumeSamples at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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MyPerfumeSamples reviews & complaints 11

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J
7:15 pm EST

MyPerfumeSamples perfume

None of my order placed December 18, 2019 has been sent. I have tried calling and emailing and although they say they will be in touch no one has called it's been more than a week since I sent emails and tweets and I have received no response. The phone numbers listed for the company have been disconnected. I also saw online numerous complaints that this is a scam/fraudulent company and that they take money and don't send product. I want to be reimbursed for my order [protected] I was charged $66.17. This is very disappointing.

Requested Refund: $66.17 USD

I have now received part of my order but am missing 3 items
Daisy by Marc Jacobs pocket spray
Acqua Di gio by Giorgio amani - travel spray
Light blue by dolce & Havana travel spray
These items total 25.85 and I want to be reimbursed for the items that weren't received

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A
8:51 am EDT

MyPerfumeSamples customer service and lack thereof

I placed an order with MyPerfumeSamples.com over six weeks ago. Even though website indicated order completed, come to find out two weeks later it hadn't even been shipped! After numerous communications and 3+ weeks later, I finally got 4 of the 5 samples I ordered and paid for. I immediately contacted via ticket and separate email to let them know an item was missing from my shipment and asked them to send it to me immediately. (It was a $4.95 sample.) I sent several followup tickets and emails but still no response and no product! Customer Service is nil with this company! I only wish i had read the reviews and complaints before placing an order with them. Many reviews warn that this company is a scam and they lost money trying to do business with them. Please consider this another warning about their lack of customer service and business practices.

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E
4:37 pm EDT

MyPerfumeSamples product not received.

I placed an order on myperfumesamples.com on January 22, 2019. On February 7, 2019 I received an email stating that part of my order would be delayed but that I could expect it to be shipped out by February 15th. The item still has not shipped out. I have submitted multiple tickets on the myperfumesamples website. I have also tweeted the company on twitter multiple times since that is listed as a way to get a faster response. I have recieved NO response via the website, email or twitter. I have asked to either recieve the missing item or to get a full refund, neither of which has happened. I have tried calling numerous numbers that are listed on both the myperfumesamples website as well as the blueberry Corporation website. THey either are not in service, the mailbox is full or the call is ended shortly after it starts ringing. I have already contacted the Better Business Bureau and am in the process of filing a complaint. I will continue to take further action if I do not get a response in the next few days. This is completely unacceptable business practice.

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Is MyPerfumeSamples legit?

Our verdict: Complaints Board's thorough examination reveals MyPerfumeSamples as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, MyPerfumeSamples stands out for its commitment to quality and security. Clients considering MyPerfumeSamples should delve into its customer service record to gauge compatibility with their expectations.

MyPerfumeSamples earns 91% level of Trustworthiness

Perfect Trust Endorsement: MyPerfumeSamples achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

The age of MyPerfumeSamples's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Myperfumesamples.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows MyPerfumeSamples website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Myperfumesamples.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

A trust mark has been identified for a myperfumesamples.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

MyPerfumeSamples as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Myperfumesamples.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While MyPerfumeSamples has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 11 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Myperfumesamples.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The myperfumesamples.com may offer a niche product or service that is only of interest to a smaller audience.
  • We conducted a search on social media and found several negative reviews related to MyPerfumeSamples. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
C
12:25 am EST

MyPerfumeSamples no communication and label printed and never received by usps

I have tried emailing over and over again inquiring about when they're going to send my perfume order. They Never respond and it keeps showing under the USPS label number given that the label was printed but never received at the post office so that it could be sent to me so that tells me that they are not going to send it to me so I am trying to get a refund for $64.50 that they charged me for an order that they're not ever going to send me I've already placed a complaint with the BBB and also PayPal

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A
3:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

MyPerfumeSamples didn't even get what I ordered.

I ordered from the site, they took the payment and shipped it, the package never came and after being stuck sitting around waiting for them to file a lost package claim they apparently never did becuase it says the package is in Mexico when I'm australia.
Just continually told me to wait and now they have ignored my last 4 emails asking for details or a refund.

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C
11:58 am EDT

MyPerfumeSamples poor quality vial samples

I ordered and paid for 7 vial samples of perfumes so that I could decide which were best for me and then I was going to buy bottles of the same perfumes. With each sample you could BARELY smell anything in the vial. When I applied the samples to 4 or 5 areas of my skin I could absolutely smell nothing at all. Even when I applied more or applied more at 15 minute intervals. NOTHING. With tax and shipping I wasted 35.00. I have been using perfumes for 50 years. All samples in stores work for me and all perfumes work for me. I ordered these because I had HEARD they were good, but I had no idea which stores carried these perfumes. Rather than finding stores or driving around and wasting time, I ordered these samples from this company.
I then send an email explaining the problem to them. The wrote back to me each time I sent an email with ridiculous remarks like "perhaps I didn't know how to dab the sample on" and each time they insisted all vials were filled directly from perfume bottles. They said I could not receive a refund since I waited longer than 48 hours. I can't try 7 vials in 48 hours. It took two days to try EACH sample and NONE of them worked. I hoped that after half a day and dabbing more on, they would work. They did not. I feel like this company ripped me off and were uncaring about the issue.

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S
2:34 pm EST

MyPerfumeSamples MyPerfumeSamples.com

I ordered 2 weeks ago for the very first time and the order arrived today. The vials are filled with alcohol only! I chose fragrances I am familiar with so I know what they are supposed to smell like - no one would be fooled by it - and they really must not care what so ever so why should I care - I will review them as poorly as they treat their customers. 0 Stars - Worst Ever - NOT EVEN PERFUME AT ALL! The package my order arrived in says their name is Blueberry Corporation.

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D
1:27 am EDT

MyPerfumeSamples Broken samples

I have ordered a gift set for my wife from MyPerfumeSamples and when I received the box I decided to open it because it had a really nasty smell. When I opened the box I saw that three samples were broken and everything inside was sticky and wet!
I immediately contacted customer service and asked for a refund but they said that they cannot give me a refund and did not even explain why. That was the only thing they said to me.
I never told my wife about this.

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J
3:49 am EDT

MyPerfumeSamples They haven't provided the order at all

I ordered 5 samples from the website www.myperfumesamples.com. The website is real rip off, ‘coz they charged me within couple of minutes, but after that I heard completely nothing from them. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

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H
Hazeflow33
, US
Jan 23, 2019 10:31 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I order from MyPerfumeSamples it's been over a month and I have not received not on item I call this number [protected] and try to leave a message the operator would just cut me off once I start leaving my message like what is going on whit this company

M
M
MyPerfumeSamples.com
Agoura Hills, US
Apr 29, 2015 1:57 pm EDT

It seems that you may be referring to our affiliates at www.perfumesforabuck.com about your membership? Someone would be more than happy to assist you if you contact our Help Desk. We never charge customers without their knowledge. You will only be charged if you have placed an order with us. We apologize for your confusion and hope that we can help you out with this situation. Looking forward to hearing back!

Also, please note that if you have already tried contacting us and have not received a reply then you may try adding us to your safe senders list or checking your spam folder. We never leave e-mails unresolved, so we are very surprised to hear that you have heard nothing from us.

ComplaintsBoard
D
3:48 am EDT

MyPerfumeSamples They charged me for the perfume, but I haven't ordered it

I ordered samples of perfume from the company www.myperfumesamples.com. But these jerks charged me for samples and after an hour they took money for the largest bottle of this perfume. I haven’t ordered it. I was so shocked and tried to get this sum back, but the rep avoided me. Maybe someone has any ideas how to return money back, please contact me then or leave a comment. Thanks.

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M
M
MyPerfumeSamples.com
Agoura Hills, US
Apr 29, 2015 2:01 pm EDT

Hi Dorothy,

We are very surprised to hear this negative feedback and are happy to look into this further for you. If you haven't yet contacted our Help Desk, we suggest doing so and a customer service representative can resolve this for you. Is it possible that you are referring to our affiliates at www.perfumesforabuck.com about a membership?

Please be aware that MyPerfumeSamples does not offer a membership program and is unable to charge anything unless you have submitted an order with us. We look forward to hearing back from you, so that this situation can be resolved.

ComplaintsBoard
F
3:21 pm EDT

MyPerfumeSamples No small print about added charges.

I ordered the $5.99 perfume sample from myperfumesamples.com. No small print about added charges. A few weeks later I noticed a $95 added to my credit card. I contacted the company to complain and notified my credit card company.

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S
S
Sample Shipper
, US
Mar 27, 2020 9:46 pm EDT

http://PerfumeSamples.com

J
J
Julie DC
, US
Feb 26, 2019 3:09 am EST

I ordered 2 samples. They sent me 1. It was not the perfume it was labeled to be. They never sent the 2nd one. I have repeatedly emailed but they have never responded. I tried calling their customer service number. The recording asks you to leave your name and number but does actually allow you to. This isn't poor customer service; this is fraud.

M
M
MyPerfumeSamples
Agoura Hills, US
Jun 21, 2013 4:06 am EDT

Please contact us to review your charges and account. The charges incurred are only those displayed at check-out. Your items will subtotal in your cart, as you complete check-out shipping fees may apply as well as sales tax. The total for all items plus tax and shipping will be displayed at the end just before completing your order. No other charges will added to your card. Please contact us if you feel you were charged in error so we may research or provide a copy of your invoice. It does not sound as though you ordered from MyPerfumeSamples.com. Our samples start at $1.98 and shipping fees begin at $5.99. We offer free shipping over $50 for US Customers. All charges are one-time charges for only the items you order and there are no additional charges afterwards. Please correct your complaint to the correct company.

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