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MyOnlineGuide
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MyOnlineGuide Complaints Summary

3 Resolved
3 Unresolved
Our verdict: While MyOnlineGuide has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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MyOnlineGuide complaints 6

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ComplaintsBoard
K
9:56 pm EST

MyOnlineGuide Phone scam

I spoke with a man who claimed he was from a US Federal grant program and his name was Nick Martin (yet I heard in the background other people making calls using the same name) .Yet he didn'the even speak good english (I am very far from racist)He claimed they were going to give me a grant for 7, 400, Yet when I called the number he gave me back it was not a real number.And when I got the real number by looking up the site from my bank account I spoke earlier with a woman who spoke perfect english.She told me that in fact it was a service for you to have access to a link to look up your own grants to apply for.

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ComplaintsBoard
D
9:32 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MyOnlineGuide Have not received anything, been charged $180

I was called on phone, told i had been selected for a government grant. Gave my personal info, was told i would receive a grant package to file for a government grant witin 10 days. Ihave received nothing, but have been charged 59.95 per month for at least four months, and still have not received anything. I wouldlike to have my $240 dollars back for sevices not rendered.

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felicia knight
New Castle, US
Feb 02, 2015 4:11 pm EST

I was charged by this 59.95 on my card never even heard of these ppl so called my card n told them I want my money back yes this a scam this is ###ed up they shouldn't be allowed to do this ### to ppl

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Anonymous S
, US
Oct 16, 2014 11:46 am EDT

I was contacted today by these people as well. Gave them my personal information as well. They charged my card for $3.87 and told me I was supposed to get a confirmation e-mail. When I called back to ask about it none of the numbers worked. I looked up the numbers and the name of the company and I saw complaints so I called my bank and had my card deactivated immediately. DEFINETELY A SCAM!

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Halleston L Toney
Chattanooga, US
Apr 16, 2013 10:03 pm EDT

I was just contacted today by these people and told the Man over and over again to no avail, they just keep on calling.

ComplaintsBoard
B
10:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

MyOnlineGuide money deducted from account

Financial Resources Services offered to give me access to government student loans for $3.47, and told me that they would deduct $59.99 a month for the service. They wiped out my bank account in two days. The first day they deducted $315.29 and the second day $215.29. BE AWARE ! ! ! IF ANYONE KNOWS HOW I CAN RECOVER MY LOSSES PLEASE POST YOUR REPLY.

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James Woodward
Oakland, US
Dec 25, 2013 5:34 am EST

I never received anything from this company. I also never authorized the charge of 59 dollars from my debt card.

Is MyOnlineGuide legit?

Our verdict: MyOnlineGuide's legitimacy, as determined by Complaints Board, strikes a balance between trust and caution. This nuanced position suggests that while MyOnlineGuide may operate with some level of legitimacy, users are strongly advised to undertake their own verification processes, reinforcing the call for a cautious but informed interaction.

MyOnlineGuide earns 51% level of Trustworthiness

Average Trust Update: MyOnlineGuide assessed by Complaints board with 51% credibility. Caution advised for personal and financial details.

The age of MyOnlineGuide's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

However ComplaintsBoard has detected that:

  • We detected that myonlineguide.net is missing an SSL certificate, which is a cause for concern. Without an SSL certificate, the website may not be taking adequate steps to protect users' sensitive information. This can increase the risk of intercepted data being used for malicious purposes.
  • MyOnlineGuide protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
E
9:33 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MyOnlineGuide Withdrawal of Funds

This business is withdrawing funds from my financial institution even though I just started the 10 day free trial 2-3 days ago. I had understood funds would be involved if I chose to continue past the trial period. I find this business is using unethical business practices and when I went to their website to contact customer support my email letter disappeared when I tried to send it to them.

Read full review of MyOnlineGuide and 6 comments
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WALT WILSON
Oxford, US
Nov 10, 2014 10:28 am EST

Was charged $ 59.95 on my credit card for some type of study courses. I really could not figure it out. I never heard of this company and, for sure, didn't order anything. My e-mail address is" w10156@charter.net "

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tarina hacker
Lawton, US
Dec 08, 2014 12:10 pm EST

i want my 59.95 back who told you it was alright to take it after i canceled within the 1 0day period please contact me as soon as possible i have already contacted the local police and i am very close to contacting the better business b on this con you can not put it back on the card you took it from since i had it cancelled so send my check now and stop this before i gets out of hand you have no right to steal peoples money my address is 2108 nw pollard lawton okla 73505 my ph # is [protected] I WANT MY MONEY NOW SO PLEASE CONTACT ME ASAP IM NOT PLAYING THIS STUPID GAME WITH YOU ITS EITHER GIVE ME MY MONEY OR FACE CHARGES IT DOSE NOT BOTHER ME IN ANYWAY COURT AND MORE MONEY OUT YOUR POCKET OR MY MONEY BACK

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tarina hacker
Lawton, US
Dec 03, 2014 11:01 am EST

i did not know about the 59.95 being taken off of my debit card what a shock now i cant pay life insurance because of this i live on s.s.i an this is fraud please return my funds asap i cancled any and all of these offers 2months ago so please do the right thing and replace my money either by money order or check before i move forward and contact the bb and the local police my name is tarina hacker contact # is [protected] my add is 2108 nw pollard lawton okla 73505 i do not want this product all i want is my money back now

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john 50
Belden, US
Aug 28, 2013 6:34 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

these people need to be stop i am unemoplyed right now ans i recieve 288 a week i do not need my money taking from me

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donna77
etowah, US
Mar 08, 2013 1:14 pm EST

they said they would add the money back they did the one but they toook out the second time and i told them i did not wont it.ould appricayte of they would piiinut my money back in my account. one amount of 59.95 and 24.95 they did once but they took out twicr on my bank statement. i would appricate if they will put the rest nack on my card or mail me the check please call [protected].
thank you
donna adcox

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clarence loston
Grenada, US
May 21, 2012 5:45 am EDT

would like to cancel also stop transaction out of my act.[protected]

ComplaintsBoard
G
1:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

MyOnlineGuide wrongful deduction

I got a call saying I'd been awarded a Gov't grant and all I had to pay was 3.87 for shipping. Then someone else asked for 19.95 for insurance. Later I realised there was some money I"d be paying every month which they didn't tell me about. I called immediately and canceled the deal. I'm suprised the deduction went through and I've received no grant.

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ComplaintsBoard
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5:24 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MyOnlineGuide Did not request these people

I went online to order business cards and some how wound up with this bill for something I have not a clue who or what they are about. If they need business that bad, they need to be more honest. They need to be explanatory, and they need customer support. I didn't catch the guys name (wish I had), but he was extremely rude. He also hung up on me.

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scammed2448
, US
Mar 21, 2012 6:02 am EDT

Your company took 59.95 off of my debit card without my authorization. I do not even know your so-called company and I do not know who you are associated with. What I do know is you are crooks and I am doing everything possible to put a stop to your scam.

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MyOnlineGuide contacts

Phone number

+1 (866) 549-6218

Website

myonlineguide.net

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