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MyMathGenius Customer Service Phone, Email, Contacts

MyMathGenius
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2.3 3 Reviews

MyMathGenius Complaints Summary

1 Resolved
2 Unresolved
Our verdict: Engaging with MyMathGenius, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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MyMathGenius reviews & complaints 3

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S
5:54 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
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MyMathGenius has left an official reply on this complaint.

MyMathGenius ridiculous prices

I honestly think that everything you offer is overpriced. For real. I don't what reasons have led you to this decision, but it's obviously not right.
Most of your customers are students (just like me), and sometimes they need help. But we don't have extra 400-500 dollars for a simple work to be done (that;s what you want on your website). I don't want you to create a computer program.
I am sorry, guys, but it's ridiculous. Your website is for millionaires, probably. So then you have to work on your design.

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ComplaintsBoard
M
7:51 am EDT

MyMathGenius the tutor hasn't contacted me

I paid for the Math tutor services, and I found this guy on the website www.mymathgenius.com. I wired money in advance, but this scammer fooled. He received my payment and told that he would contact me via Skype. He got my nick name there, but this jerk didn’t contact me. All my attempts to reach him also failed. I wonder if there are people, who faced the same problem? I really need help or any useful advice. Please, post your comments and ideas. Thanks.

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Ozzie Zee
, US
May 20, 2015 12:21 pm EDT

I work at MyMathGenius and what you are describing is very strange. First of all, MyMathGenius does not use any wiring services to charge their fees and certainly does not use Skype or other direct communication tools which might jeopardize the security or privacy of an individual. If you have faced any issues in dealing with anyone at MyMathGenius please contact the support staff and one of us will be happy to immediately resolve any and all problems that you may have had. We pride ourselves in being responsive to client needs and would be happy to help you out at once.

ComplaintsBoard
S
11:24 am EDT

MyMathGenius they charge, but don't provide services

I uploaded my exam on the website www.mymathgenius.com. To my surprise no one replied to my emails and requests. I tried to reach them again and again, nut no response. But they charged me for the order immediately and took about $9.00 for their service. I won’t recommend this website and post comments about your experience with them, coz it might help other people, as well as maybe someone can help me to get money back.

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OzzieM
Waterloo, CA
Jun 18, 2014 4:00 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

You said you uploaded your exam to the website and were charged immediately? I work at mymathgenius.com and I am very surprised by your story. What you’re describing simply cannot happen since mymathgenius.com is a very reputable company and does not charge money without the client’s consent. You also said you did not get any emails or messages from them so how did they tell you about charging you money? MyMathGenius.com works as follows; when you upload an assignment, project or exam we examine the details of your order and will give you a price with a grade guarantee for your project. If you like our price and grade guarantee you can go ahead and make a payment but if you do not, there is no obligation to use our services. Further, $9 for an exam simply does not sound right. There is no company (at least to my knowledge) that can complete a math exam with a guaranteed grade for $9. Baffling as it is, if you do feel that you have not got what you paid for I would urge you to contact your payment provider and get a refund processed. Should be simple enough and I’d be happy to help you with that process.

Is MyMathGenius legit?

Our verdict: Complaints Board's thorough examination reveals MyMathGenius as a legitimate entity with notable strengths. Despite a 33% resolution rate on customer complaints, which invites a closer look, MyMathGenius stands out for its commitment to quality and security. Clients considering MyMathGenius should delve into its customer service record to gauge compatibility with their expectations.

MyMathGenius earns 96% level of Trustworthiness

Perfect Trust Endorsement: MyMathGenius achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

A long registered date for mymathgenius.com can be seen as a positive aspect for MyMathGenius as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of MyMathGenius's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Mymathgenius.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows MyMathGenius website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Several positive reviews for MyMathGenius have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • Website's registrar is popular among scammers, it means that a significant number of scammers have used that registrar to register domain names for their fraudulent websites. This can indicate that the registrar has lax verification processes, making it easier for scammers to register domains without providing accurate information.
  • Mymathgenius.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The mymathgenius.com may offer a niche product or service that is only of interest to a smaller audience.
  • MyMathGenius protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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MyMathGenius contacts

Phone number

1855 469 6284

Website

www.mymathgenius.com

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