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MyHeritage / paid for dna kit but it is almost one month waiting my dna kit and still nothing

United Kingdom Review updated:

After paying for my DNA kit I have never received any DNA kit but I've got only email confirmation that my DNA kit was shipped, waiting ages but sill nothing. Calling to MyHeritage 3 times on [protected] and asking them regarding my DNA kit they just keep promising that they gonna send it. That is really ridiculous! Such a shame! No respect for a client who has fully payed. Just feeding me with promises. That's absolutely unacceptable!

Vi
Jun 20, 2019
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Comments

  • El
      Jun 21, 2019

    Dear MyHeritage user,

    I'm very sorry to hear about your experience, and I apologize for any inconvenience this may have caused you.

    I'd like to personally follow up on this. In order to do so, can you please email me your account details (account ID number or registered email address)? My email address is "elena.vipsupport @ myheritage.com" (without spaces before and after the @ symbol).

    Looking forward to hearing from you.

    Kind regards,
    Elena, MyHeritage Team

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